Epic Games Customer Service Issues

Dear Sir or Madam, My Epic Games account associated with the email address [redacted] has been hacked. When attempting to reset my password, a code is being sent to this email address. I have multiple accounts with you, including [redacted], which is working fine. My account information remains the same. Please assist me as I am unable to log in or reset my password for Epic Games! Kind regards, Hendrik Pfennig

I have two accounts associated with different emails: one for my use and one for my little brother, with the latter connected to my mom's email address. The account linked to my email is an Epic account, while the one connected to my mom's email is used for logging into Nintendo. Recently, when trying to access Fortnite on PC with the account linked to my mom's email, we selected the Nintendo login option. After successfully logging in on the Nintendo website, a prompt asked for my current email address to proceed. Despite trying various email addresses, none were accepted. It's puzzling because logging in through Nintendo worked fine on my Xbox Series X.

Hello, I need help with my Epic Games account. The Gmail account linked to it, [redacted], has been hacked and disabled. Now, when I tried to log back into Epic Games after a break from gaming, it's asking me to verify the email address, which I can no longer access. I would like to change the email on my account to my current personal email so I can also access my Ubisoft games on Epic Games, which need verification from the email that is no longer available.

Hello Epic Games, I had an issue yesterday where I couldn't connect to my account and ended up losing many skins. I had the Travis Scott bundle, surf witch skin, focus skin, mogul master, aura, dummy skin, Harley hitter, Leviathan axe, ice breaker, studded axe, laugh it up emote, renegade emote, go mufasa emote, and coral cruiser glider. I kindly request that you return all my skins, emotes, harvesting tools, and gliders as I worked hard to acquire them. I enjoy playing your game and appreciate your designs, but it was disheartening to have my items taken away unexpectedly. Please consider resolving this issue promptly. Thank you for your attention to this matter.

I have been attempting to reach Epic Games support without success and suspect I may be on a blacklist. During my recent conversation with a support agent to appeal a display name change, they suggested converting our live chat thread into an email ticket due to an odd email linked to my account. I complied, but have not heard back since. Subsequently, my account has been labeled as "inactive" and I am presently locked out. I am eager for a prompt resolution to this matter.

Hello! I am having trouble linking my Epic Games account with my Xbox account to sync my game progress on PC. Despite following the website's instructions, I keep receiving the error message "Sorry, but this XBL account is already associated with another Epic Games account." I am certain that I do not have any other Epic Games accounts. My Epic Games account is linked with this email, which is the same email associated with my Microsoft account. I have been attempting to resolve this for several days now. Thank you for any assistance provided!

Hello, I am seeking assistance in recovering my son's Fortnite account that was linked to my PS4 account. He has not played since [redacted] but wishes to resume playing. Unfortunately, the original PS4 console we used is no longer functional. We managed to sign him into his brother's PS4, where all his in-game items are visible. Although Fortnite is installed on the PS4, when attempting to sign in with his old PS account, it indicates incorrect credentials. I have attempted to create an Epic account, but it states my PS4 email is already associated with an existing Epic account. I am unsure how to proceed in retrieving his Epic account details. Thank you for your help. Sincerely, Stephen P.

Hello, I used to have an Epic Games account under the name Warwickツ. Approximately two years ago, my account was compromised by a hacker, and I unfortunately couldn't recover it at the time since I wasn't aware of the available support options. Recently, my friends and I discussed returning to Fortnite, prompting me to check my old account's status. Surprisingly, the account is still active, and the hacker hasn't changed its name. I'm wondering if there's a way for me to regain access. I can provide you with all the necessary details, including the email associated with the account, the Xbox and Nintendo Switch accounts linked to it, the PC username used with the Epic Games launcher, the original account name, and password. I also have information on the date when the hack took place and the email notification for the password change. Please assist me in recovering my account. Thank you.

I have an Xbox account for Epic Games' Fortnite. Amazon Prime offered me a PC version of the game, which I downloaded on my laptop. The Amazon Luna laptop version seems to have merged with my Xbox account and mixed with Microsoft data, creating confusion. While my Xbox version works fine, the Amazon Luna PC account has an issue - I'm unable to use the microphone in Fortnite, despite it working with other applications. Epic Games Support has been unhelpful, suggesting only to reinstall the laptop version, but I worry it might affect the Xbox version. I seek help to merge both accounts seamlessly, ensuring both versions work, and to fix the microphone issue on the laptop version. Epic Games Support's delayed and repetitive responses have been unproductive. I'm hoping for a real-time Q&A session on this forum to resolve my concerns efficiently.

Hallo, guten Tag. Mein Sohn Enderjan nutzt die E-Mail [redacted] Sein Epic-Konto wurde gelöscht, und jetzt möchten wir es wiederherstellen oder neu registrieren, um Zugang zu all den coolen Spielen zu erhalten. Wir dachten, dass Epic nur für Fortnite verwendet wird und haben deshalb sein Profil gelöscht. Könnten Sie bitte ermöglichen, dass wir uns erneut registrieren können? Es macht ihn wirklich traurig, dass sein Epic-Konto gelöscht wurde, er wollte nur Fortnite entfernen. Danke für Ihre Hilfe.

I had an account created in 2[redacted] that got hacked in December of last year. Despite sending multiple emails to Epic support, I didn't receive any assistance. I made a new account with the same email, only to have it hacked as well. The email associated with these accounts is [redacted] I have full control over this email but did not receive any notifications about login attempts. I made payments through the PlayStation store, so I can provide around 50 receipts from the old account and 3 with PayPal receipts. I'm hoping to hear back soon so I can regain access to my accounts and play games again.

I recently reconnected with a friend after our lives got busy and we talked less. We've been friends for 2-3 years and share games on Xbox. We played together, but he wanted me to 1v1 in Fortnite for a deal. I declined due to tiredness and suggested asking questions instead. He won, and I gave him my credit card before going to bed. The next day, I noticed two unauthorized charges of $86.59 each on my bank account. I tried contacting him, but he blocked me on all platforms. I reached out to my bank for assistance and they advised me to contact Epic Games.

Hello Epic Games support team, I made a mistake while trying to use Easy Skin Checker for Fortnite skins. The tool turned out to be fake and requested my email and password. Subsequently, the individual changed the information without reverting it back when I asked them to stop. They mentioned needing parental control access to rectify the situation, but unfortunately did not do so. To verify my ownership of the account, I can provide details of purchases made with a bank account ending in [redacted]. My email address is [redacted] and the parental email is [redacted], with the password being cyDsim-2hustu-pyvruc. Thank you for any assistance you can provide.

Hello, I hope you are well. I am reaching out because I am having trouble accessing my Epic Games account. Earlier today around 9:30 PST, I tried to log in to my Fortnite account on my PlayStation 4. When I loaded the game, I was prompted to link an Epic Games account. Despite trying various emails, I was unable to proceed. Unfortunately, when I continued without linking, I found myself with a new account missing all my previously purchased V-Bucks and skins. My Epic Games account username is "yojxmp" and on PlayStation, I go by "jxmpUP." I have evidence confirming ownership of the account and would appreciate any assistance in recovering it. Please get back to me at your earliest convenience. Thank you and have a great evening.

Hello. My account has been hacked, I can't log in and my email appears as if I don't have an account with EPICGAME. Today, I managed to log in using the APK on my PC, and my username, email, and password were changed without my consent. As I don't have access to the new email, I can't make any changes. I have emails of purchases and requests I made with EPICGAME as proof. I'm attaching screenshots. Also, I'm providing the details of the compromised account since I had to create a new one to seek help. They rejected my request for assistance, even though I was told via chat that they confirmed it was at risk.

I had the exact same situation happen to me, and despite providing all the necessary information, they couldn't recover my account where I had invested both time and money. I've encountered similar issues with other Steam and Ubisoft accounts but had no problems recovering them. It seems like Epic Games conveniently enforces their security policies when it suits them, as when I tried to change my email on Epic Games, they requested a code be sent to my email, which never arrived. I will never purchase or recommend Epic Games again.

As a parent of a child who plays Fortnite, I need help with merging my child's accounts. Initially, the account was on mobile with one email, then switched to Xbox with a different email. The problem arose when vbucks were mistakenly added to the mobile account and don't appear on the Xbox account. How can I merge these accounts to conserve the progress made on Xbox while utilizing the vbucks on the Xbox account for in-game purchases such as the battle pass and skins?

I am seeking assistance regarding my disabled account on Epic Games. The account is accessed by myself, my father, and a friend who aids me. Despite multiple attempts to verify my email for a refund, I continue to encounter issues resulting in the account being disabled. I am frustrated and hope to avoid losing my purchases by creating a new account. Your help in resolving this matter would be greatly appreciated. The username associated with the account is NELTON_ and the email connected to it is [redacted] Thank you.

In March [redacted], I purchased Fortnite on PS4 while in Saudi Arabia. My son and I shared an account (Tilokz2), where we made progress and bought Vbucks. Upon moving to the US in [redacted] and getting a PS5 in June [redacted], my son started playing Fortnite. However, when trying to set parental controls for him, a new account (SensibleIron3755) was created due to a date of birth entry. Attempting to buy Vbucks with my US card failed as my Epic Games account was still tied to Saudi Arabia. After contacting customer service to change my region, my account got blocked. Despite providing all purchase details, they claim I'm not the account creator due to using a different email, which is untrue. I'm frustrated with the lack of assistance and refusal to verify my identity. I feel like the customer service is outsourced and unhelpful, constantly giving me the runaround. Hoping for a resolution soon through Get Human.

Bonjour, ma demande d'assistance a été fermée sans résoudre mon problème, malgré la fourniture de toutes les preuves demandées. J'ai un compte accessible et un autre piraté. L'adresse email du compte piraté est [redacted], avec l'ancien numéro de dossier (#[redacted]5). Malgré mes efforts pour confirmer mon identité, mon ticket a été clos. Je sollicite la réouverture du dossier, car j'ai investi financièrement dans ce compte. Ci-joint les photos des factures d'achat de jeux et d'une pièce d'identité. J'attends votre collaboration pour regagner l'accès à mon compte ou transférer les jeux à [redacted] Merci.