Entergy Corp. Customer Service Issues

Yesterday, my electricity was unexpectedly disconnected when I arrived home at 7 pm. I called this morning at 7 am and waited on hold for an hour and 6 minutes before the call disconnected when someone finally picked up. Throughout the day, I've been trying to understand why my service was cut off due to a mistake on the company's end. I have two seven-year-olds at home, one of whom is sick. I had set up a deferred payment plan with a representative who assured me my power wouldn't be shut off as long as I paid before the agreed date. Despite paying on the first, my power was cut off 17 days later. I never received a letter as they claimed but did receive a text about the payment due on 12/03/18. The company said they were waiting for my payment, but how could I comply if I had no warning my service was at risk? Now, they are asking for $[redacted] to restore my power. I've spent all day calling since 7 am and have faced poor treatment, being hung up on four times, and long periods on hold. I am seeking assistance from a more respectful customer service representative.

I am in disbelief over the situation with Entergy. My wife's ex-boyfriend had a bill in his name in a nearby town, and they are insisting that she is liable for it. This is absurd. She is not married to him and should not be held responsible for his debts. I urgently need this issue resolved so we can pay our current address's electricity bill and have it under our name. Our family, including our two toddlers, is currently in a difficult situation as we are having to stay in a park due to this unjust demand. I am Thomas Huckabay, you can reach me at [redacted]. This is incredibly frustrating, and I demand a swift resolution from Entergy.

The Entergy contracted workers have been in our yard for a few days now. Despite the wet conditions from recent heavy rains, they proceeded to work in the back corner where the utility easement is located. I don't mind their necessary digging in that specific area, even though it has left holes full of water and damaged the grass. Unfortunately, their use of a large tractor-type machine resulted in cracks and breakage of five or six flagstones along our walkway, which we had installed a few years back at a considerable cost. The repair work undertaken by Entergy has significantly disturbed the yard, leaving behind a muddy mess where the machine was stationed for two days. As the flagstones and muddy area are not within the utility easement, I believe Entergy should cover the costs to replace the damaged stones and labor, as well as resod the affected area. The ongoing cleanup and inconvenience, particularly for my dogs and the extra work at my age, have been quite burdensome. Restitution to restore our yard to its previous condition is the reasonable course of action after the disruptions caused by the repairs.

I am extremely frustrated with the customer service I have received regarding our meter reading request since August. Despite multiple calls, the issue remains unresolved, impacting our bill dramatically. I am concerned about potential electrical problems and would like the meter read to ensure its accuracy before seeking an electrician. The lack of action and disrespectful service from your agents is unacceptable. I am disappointed in the lack of response and would like to speak to a supervisor as previously promised. The absence of local offices complicates problem resolution. Thank you.

My service was disconnected today even though I just moved into this house and set up a new account to transfer the services in October on the 27th. The location is [redacted] West 18th Street, Little Rock, Arkansas [redacted]. I am an elderly woman with health issues, and it's concerning that my service was turned off without any prior notification. I need my services restored immediately. Although someone was supposed to come out two hours ago, no one has arrived yet. I am wondering who authorized the disconnection on a Sunday and if I can reconnect the service myself if there are no other issues.

I signed up with Entergy to install a new power line at my meter box. However, they have failed to show up for the service three out of the four scheduled times. On the one occasion they did appear, on the third scheduled date, work could not be completed due to an obstruction. Despite rescheduling for a fourth time, they have once again failed to show. This lack of reliability is unacceptable, affecting both their professionalism and efficiency. I urgently need my power restored and this situation resolved promptly.

I am grateful for this opportunity to express my gratitude. My name is Debra Pruter, residing in Conroe, TX. I wanted to extend my heartfelt thanks for your assistance during the Covid situation. With my payment due yesterday and financial concerns looming, I reached out despite my apprehension. I am relieved that the process was seamless and my payment has been extended till January without a steep increase. This support means the world to me due to my health challenges, forcing me to leave my job. Being a high-risk individual with COPD and epilepsy, my limited income from TWC faces uncertainty. I truly appreciate your understanding during these tough times. Such empathy is rare, and I am sincerely grateful. Wishing you blessings, a Merry Christmas, and a Happy New Year! Debra Pruter.

I am currently waiting for the restart service after the local office approved my permit [redacted]-07-[redacted] for [redacted] Piney Branch Rd, Bogalusa, LA [redacted]. However, I was informed that a work order was not created by the local permit office. My fiancé, J.W., experienced a 2-hour hold this morning and was disconnected. I spoke with Ricardo, who mentioned the issue was on hold and requested the permit number. I contacted the permit office, and they confirmed sending the permit information via email twice. We recently moved from out of state and have been without power all weekend. Your prompt assistance would be greatly appreciated. Thank you.

Entergy installed a satellite for new meters on my private pole without my permission. I require Entergy to enter into a contract for monthly payment. Each time I contact the corporate number, I am directed to customer service representatives who are unable to assist. I have been attempting to resolve this for two months and seek urgent attention. Contact the correct person to discuss entering into a contract regarding the satellite. I am Barbara L. residing at [redacted] Catherine Heights Loop, Hot Springs, AR [redacted]. For further communication, reach me at [redacted]. The unsightly satellite has been on my pole for approximately two years, and I anticipate its imminent use by Entergy. This pole, essential for my home's electrical service, is privately owned. Entergy must not use it without a formal agreement for compensation. Please prioritize addressing this matter promptly.

My electric bill of $[redacted].70 is due by 5pm on 8/27/[redacted]. If not paid, the power will be shut off, and my payment arrangement of just under $[redacted] will be cancelled. Unfortunately, when I tried to pay, unauthorized charges had depleted my account, leaving only just under $10. Although I filed a dispute, the funds won't be returned before the due date. I'm facing financial hardship due to my car being stolen and my disability from Multiple Sclerosis, causing heat intolerance and fatigue. I've been struggling to overcome recent challenges, but I'm at a loss. As a divorced, disabled 50-year-old, I have no other options and am praying for the electric company to understand my situation. Despite trying to reach out for help but facing disconnections, time is running out. I desperately seek assistance in the name of Jesus Christ.

Entergy, please consider my current situation and allow me to settle my bill once my funds are available. I trust that with faith, all things are possible, and I seek your understanding. I ask for your compassion and urge you not to disconnect my power for circumstances beyond my control. I believe in a positive resolution without any service interruptions. Thank you, Entergy, for your attention. Amen.

I am feeling very confused and stressed about my current situation with my bill payment. It has been a challenge for me to keep up with the payments, especially during the summer when the bills tend to increase. I was planning to make a partial payment on Monday and request an extension, but I recently received an email at 9:00 pm stating that my services will be disconnected tomorrow at 5:00 pm if I don't pay approximately $[redacted].83. Unfortunately, I do not have that amount available. I had a previous payment arrangement that I was unable to honor, and now I am at risk of disconnection. I have been doing my best to meet the payments, even though last month's minimum was $[redacted], which was a challenge but I managed to pay it. I am in desperate need of a new payment arrangement to avoid being without power in the heat. I appreciate any help you can provide. Thank you, B. H. ([redacted]35)

We have been attempting to have service linked to a new pole post-Hurricane Ida. The work order keeps getting misplaced, and we are still residing in our camper two months after the storm. We have been receiving the runaround for the past two weeks. Waiting for a representative for three hours and still not receiving any assistance is extremely frustrating. There have been numerous extended waits, and there is no indication of when we will have the service connected. My phone number is [redacted] (Shawn S.) and my husband's is [redacted] (Eric S.). The service location is [redacted] George White Road, Holden LA [redacted].

Hello, I'm Gloria. I made a payment for my September [redacted] bill, and it was successfully processed in my bank account. Surprisingly, my October bill indicates a past-due payment. Despite confirming the payment with your pay-by-phone division, I faced challenges resolving this issue after speaking with four Entergy customer representatives. Now, the situation has worsened, affecting my husband's account as well due to payment mix-ups created by your representatives. It seems a payment was erroneously applied to the wrong account. I haven't missed any payments, and I urge you to review the records to see that both our accounts are up-to-date. I need assistance in addressing this matter promptly. I have documentation including our payment confirmations. I appreciate your help in resolving this for us. Thank you.

I need assistance with temporarily disconnecting and reconnecting services for our property as we are relocating an old house to build a new one. We previously discussed moving a pole with a representative in March, but have been unable to reach them since. I attempted to call two days ago and waited 1.5 hours on hold without speaking to anyone. The next day, I was informed the wait time would be 2 hours. This long wait time is frustrating, and I am struggling to get in touch with someone from Entergy for help. If possible, I would prefer a phone call for a more efficient resolution. Thank you.

My home in Thibodaux, Louisiana, was devastated by Hurricane Ida. Sadly, the [redacted] Cadillac DeVille I owned was completely wrecked by a fallen telephone pole on Bayou Lefort Bypass Road. My fiancée and I, James G. Lirette, have filed a claim for damages with Entergy. I would appreciate it if you could reach out to me to discuss possible assistance. I prefer to settle things without resorting to legal action. I look forward to hearing from you soon. Thank you for your attention and assistance.

I received payment from Entergy Louisiana last year for trees removed from my property as part of an electric line improvement plan. I require a [redacted] form for this payment to file my tax return correctly. Despite my attempts to contact customer service through email and numerous calls to their [redacted] number, I have not been successful. While I understand the representatives are busy, I have faced challenges with being disconnected while on hold multiple times. Recently, I was transferred to a payroll representative who said they would send the [redacted] form to my verified email address, but I have not yet received it.

I received a past due bill that also included payment for the following month. I have always paid on time and did not get the bill for the past due amount because Entergy did not send it. This situation is frustrating as they are billing me for a month of service I have not used. As a person with a fixed income, I cannot afford such discrepancies. It is disheartening when consumers must be vigilant against service providers who take advantage due to greed. Trying to contact customer service has been challenging as they seem to be dealing with similar issues from other customers.

I contacted the provider around 2 weeks ago to arrange for the service at my parents' residence to be shifted from overhead to underground. They assured me an engineer would contact me after entering a ticket. Yesterday, I missed a call from Entergy asking me to call back, but the number provided was incorrect. After finally reaching a representative yesterday, I was told they would pass along the message about my callback. Today, after being on hold for so long that my phone nearly died, I had to disconnect and charge it. Is there a direct phone number I can reach to speak to the appropriate personnel?

Due to a recent storm, one of my power poles with the meter base and breaker box was struck by a metal carport causing the supply power line to be partially pulled down. After contacting Entergy, they removed the supply wire and mentioned needing a permit and inspector for reconnection, despite no changes made on my end for over 20 years. I believe this process should not apply since the power supply had been functioning for an extended period without issues. If this new requirement stands, I will consider handling any future incidents myself. When I initially installed the equipment, I obtained a permit, so I fail to see the necessity for a redundant process unless it's for additional fees. Please reconsider this unnecessary step and reach out to me to discuss further.