Emirates Customer Service Issues

Subject: Refund Delay Complaint I am upset about the refund delay for my canceled flight due to travel uncertainty. The penalty and cancellation fees, totaling CAD [redacted], are unjust given the circumstances. Please expedite the refund process for my canceled Kolkata-Emirates flight. Your prompt assistance is greatly appreciated. Thank you, Yasmin R.

Hello, I recently made a reservation for a trip from Toronto to Dubai to Ahmedabad departing on November 28, [redacted], with a return flight from Ahmedabad to Dubai to Toronto on January 23, [redacted], all on Emirates through BudgetAir. I received confirmation and e-tickets for the entire journey. Unfortunately, I received an email from Emirates today informing me of the cancellation of my return flight. I am looking to reschedule my return flight to the last week of January or if not possible, receive a refund specifically for the return ticket. I do not wish to change my outbound flight from Toronto to Dubai to Ahmedabad. The airline's policy only allows for a full refund of the booking amount, but I only seek a refund for the return portion that was canceled by Emirates. Your assistance with this matter is greatly appreciated. Thank you.

Subject: Notification of Cancelled Emirates Flights I have received notification from Emirates informing me that the following flights I booked have been cancelled. Please find the flight details below: Flight No.: EK0509 Origin: Chhatrapati Shivaji International Airport (BOM) Destination: Dubai Intl. Airport (DXB) Flight Dep. Date/Time: Sun 2 Jan 22:00 Flight Arr. Date/Time: Sun 2 Jan 23:55 Class: Economy Flight No.: EK0203 Origin: Dubai Intl. Airport Destination: John F. Kennedy Intl. Airport (JFK) Flight Dep. Date/Time: Mon 3 Jan 02:15 Flight Arr. Date/Time: Mon 3 Jan 08:15 Class: Economy I have been attempting to contact Customer Care at 91[redacted]3 without success. Since the flights have been cancelled, I kindly request information on when the tickets will be issued or provide a contact number for assistance. Alternatively, you can reach me at Tel. No. [redacted]0. I await your prompt response. Thank you, Miss Shivani Shah Tel.: [redacted]0

I was frustrated after spending over an hour in the long check-in line for an intercontinental flight that was clearly very crowded. When I finally reached the counter, I was prevented from proceeding as I did not have printed copies of the three Covid tests required for boarding, not for check-in. My plan was to first check-in and drop off my luggage, then print the copies. However, I had to leave the line to make these copies and encountered another queue for the test printing, which significantly delayed me. Upon returning to the check-in line when it was my turn, I was informed that my flight had already closed!

Dear team, My name is Daud. I wanted to inquire about our recent flight from Dubai to Lahore on Emirates EK622. Unfortunately, we were unaware of the child PCR test requirement for our 7-year-old son and 8-year-old daughter, as only my wife and I had taken the test. When we flew from Lahore, there were no issues, but upon our return, we were asked for the child's PCR test at check-in. We had booked extra baggage for the same flights and reissued tickets through a travel agent for a flight on 21st November from Dubai to Lahore with Emirates. When we checked online, the same baggage purchased for the 20th November flight was showing for the 21st November flight. Could you please verify if we can carry the same baggage free of cost on the next flight we booked, or will the airline automatically transfer it to the new flight? My Emirates PNR is GLHRD6 and ticket number is [redacted] [redacted]. My family's PNR is MARMVW and ticket number is [redacted] [redacted].

Attached is my e-ticket and purchase receipt for your reference. I reserved a Premium Twin seat, 33H, on flight EK1 on November 17th, as I required rest before a critical video conference at 2:30 pm shortly after my arrival. However, upon boarding, I discovered there was no Premium seating. I was informed that the only alternative was to purchase the last business class seat for USD [redacted]. Despite numerous attempts this morning, I was unable to submit the online refund form successfully. An error message appeared without specifying the issue. I kindly request a refund of £[redacted] and compensation of 24,[redacted] air miles credited to my Emirates Skywards account. For further assistance or to confirm receipt of this complaint, kindly contact me at +44 [redacted] or via email at [redacted] Sincerely, Thomas S.

Hello, while booking tickets on the emirates website, I encountered an error message after selecting the flight. The message advises to contact for assistance due to a technical problem. I attempted to call but was unsuccessful. I am currently in Abu Dhabi booking tickets for my children in Calgary, Canada, who plan to visit Dubai. I seek guidance on how to proceed and how to reach the customer service team. My landline number is [redacted]71. With urgency due to high ticket prices, I would appreciate a prompt response. Additionally, if feasible, a promotional code for a discount on the tickets would be highly valued. Thank you, Anjum.

Hello, Ticket Number: [redacted][redacted] I am N.Shrestha (19.12.[redacted]). Today I had a flight scheduled for 10:30 from Tribhuwan International Airport in Kathmandu, Nepal to Frankfurt, Germany on Fly Dubai FZ (EK [redacted] - Emirates). Unfortunately, upon arriving at the airport at 7:30 PM, I was informed that the flight had already departed. I did not receive any notifications regarding the time change, not even in my email. My email still indicates that my flight was at 10:30. I, along with many other passengers, missed our flights due to this lack of communication. I had to seek assistance at the Emirates office in Hattisar, Kathmandu after being informed at the airport. How can I resolve this issue? Your assistance is greatly appreciated. Thank you.

Dear Customer Service, We are seeking to adjust our flight details (booking ref. JBBZHS, flight EK [redacted]/FZ [redacted] to Dubai followed by EK [redacted] to Melbourne) from 1/04/[redacted] to approximately the 10th of February [redacted] to extend our family visit in Australia before returning to Serbia in late May [redacted] via Emirates. Our return tickets were procured in [redacted] for travel in [redacted] but were affected by Covid-19. Instead of seeking a refund, we accepted Emirates' offer to defer the flights due to our annual travel between Australia and Serbia. We have faced challenges altering our return flights through our long-term Melbourne agent, prompting our DIY attempt. However, we discovered that your self-service website does not support online changes for these deferred tickets, directing us to contact customer services. Upon reaching out to the Belgrade Emirates office, we were advised to contact the call center in Croatia, but our attempts to do so were futile. We feel stranded without any means of contact. Any guidance on how to proceed would be greatly appreciated. Kind regards, Miodrag Andjelkovic P.S. A similar message was sent to Feedback, although it was categorized as 'compliments,' which does not reflect our current predicament. Apologies for any overlapping communication.

I have purchased a business class ticket with the PNR BCG3FS online, but I now wish to request a refund with applicable charges deducted. Below is the itinerary for your reference: Trip Summary: - Passengers: 1 Adult - Departure: KHI Karachi - Arrival: IST Istanbul Airport Refund Information: - Initial total fare: PKR [redacted],[redacted] - Total refundable: PKR 21,[redacted] Refund Conditions: - Emirates seat selection, excess baggage fees, and related upgrade offers cannot be refunded. - Please contact individual service providers if you need to cancel hotel or car hire bookings. - Complimentary products and services associated with the booking will be canceled. - In specific circumstances, such as the death of the passenger or a close family member, cancellation fees may be waived by Emirates. - For more information on refund fees or conditions, please refer to the fare conditions in your confirmation email or our FAQ section. Refund Request: - A confirmation of the refund request will be sent to the provided email address: k***************@gmail.com. - Refunds will be processed back to the original payment method only. Please enter the name on the card used for booking and accept the conditions.

Could you please confirm if you accept NHS proof of recovery? My husband and I had COVID on October 25th, and we are flying to Australia with Emirates on December 29th. This falls within the 90-day window where we may get a false positive PCR test. I am struggling to find information online concerning what qualifies as a "certificate of recovery." The Australian guidelines state that it's at the discretion of the airline. I would appreciate your assistance in clarifying this matter. Thank you. -Renne Burdus

I purchased two tickets from London (LHR) to Kolkata (CCU) departing on 9th December with the return on 31st December using the PNR No GZN626. Due to the new Covid-19 variant and restrictions by the Indian Government, I need to change the travel dates to the following: New Travel Dates: ------------------------------------------ 29th July [redacted] - LHR to CCU 13th August [redacted] - CCU to LHR I'm open to other date options too. Can you assist me with confirming the date changes?

Hello, I made a ticket booking with Emirates for my son. He completed the first part of his journey from Toronto to Tehran some time ago. His return flight from Tehran to Toronto is scheduled for the 5th of December. Unfortunately, he has been feeling unwell recently and tested positive for COVID-19 two days ago. I tried to contact the Emirates office in Tehran to inform them, but they were closed for the weekend and did not answer the phone. I also attempted to reach Emirates' 24-hour phone line but was unable to get through despite waiting on hold for an extended period. I checked the website for options to change the flight online, but there was no available feature, and the live chat was offline. Can you please assist me in rescheduling his flight to the earliest available one after he has recovered from COVID-19? The Emirates booking reference is: PJRLJF Passenger's name: Farzaam Khorasani Gerdehkouhi Thank you for your help. Sincerely, Nooshin Tayebi Mehr

I booked a ticket with reference number DEJQ32 on the Emirates website from Toronto to Dubai connecting to Delhi, and then back from Delhi to Dubai connecting to Toronto on July 22, [redacted]. I received an email on November 28, [redacted], stating that my flight on December 11, [redacted], has been canceled. I tried to reach out via phone call but have been unsuccessful. I am very troubled by the flight cancellation. I am not at fault, so please help me reschedule my booking for December 12, [redacted], as I have pending work and urgent job-related appointments. If I do not arrive on time, I risk losing my job. I hope you understand my situation and can assist with a solution promptly. Thank you. Regards, SSK. Email: [redacted] Phone number: +[redacted]67.

On November 9, [redacted], my flight from KL, Malaysia to Dubai, then to Bangalore, India, resulted in my luggage being broken and damaged beyond repair with a missing wheel. The airport documented the damage, and I filled out a form. However, after not hearing back, I called on December 3, [redacted], but struggled to connect with someone who promised a callback. Air Asia later contacted me and mentioned Flydubai would reach out, which never happened. Despite calling on December 4, [redacted], I faced disconnections and unanswered calls. I urge for a resolution to replace my broken luggage and return the missing knife. Thank you. Dr. Patrick E. Also, your online complaint form appears to be malfunctioning.

I frequently fly with Emirates between Delhi and San Francisco. I am Meenakshisundaram Ramachandran. You can find my profile in your system. I have a booking from Delhi to San Francisco on February 2, [redacted], with reference PF44EN. Due to the current Covid situation, especially with Omicron, I am looking to reschedule my travel to the third or fourth week of December. I am a US green card holder. Can you assist me with this change?

I am requesting a refund for the following bookings as we are now unable to travel due to Covid restrictions for individuals from Africa: 1. FLKW2N - Dubai to London for 2 Passengers: H. Joannou and M. Joannou 2. PXH3RW - Dubai to Zurich for 2 Passengers: A. S. Joannou and L. Joannou 3. FELL2N - Dubai to Johannesburg for 3 Passengers: A. Joannou, K. P. Joannou, and M. S. Joannou Thank you.

Subject: Follow-Up on Refund Status Dear Sir/Madam, I am seeking an update on my refund request, which was submitted more than a month ago. No communication has been received regarding the status of the refund claim. Due to Covid restrictions, my companion, Nicoline Kriek, was unable to board the flight while I managed to rebook one part of the ticket after getting vaccinated two days later. As Nicoline is still unable to travel, the refund is essential. Below are the ticket details: Passengers: - Cameron Parker - Nicoline Kriek (refund requested) Booking Reference: F3GURF Date: 29/10/[redacted] I kindly request a representative from the Johannesburg (South Africa) office to contact me to provide an update on the refund progress. Your prompt assistance in this matter is greatly appreciated. Sincerely, Cameron Parker

I am reaching out regarding my wife, S.S.A. M., whose luggage was damaged on a recent flight from Dubai to Copenhagen with a layover in Amsterdam. Despite reporting the damage to Emirates in Copenhagen, the issue number provided was not accepted by the complaints department due to an incorrect PIR number entry. I have previously contacted Emirates about this matter but have not received a response. I am hoping to address this issue promptly.

Hello, I'm Monica. I want to share my experience with Emirates flight EK230 from Seattle to Dubai on December 8th, [redacted]. I encountered delays due to flight cancelations and rescheduling. I reached out to Emirates, and they assured me my booking would be moved to December 9th without any additional charge. However, upon arriving in Seattle on December 8th, I discovered my flight was still scheduled for that day. After contacting them, I was informed I needed to pay around $[redacted] to board the new flight, contrary to what was previously agreed upon. I paid the fee to avoid being stranded. Although a note was added to my account, the staff member at the ticket counter did not acknowledge it. I am seeking clarification on this matter. Please, reach out to me via email at [redacted] or phone at [redacted]. My EK number is [redacted] [redacted] [redacted].