Emirates Customer Service Issues

My daughter recently booked a flight ticket from COK to SFO on February 4, [redacted], through your website. The amount of Rs [redacted] was deducted from our SBI account, but the ticket was not received. Upon contacting Emirates office, they confirmed the transaction was unsuccessful. The following day, my daughter rebooked the ticket, and this time the amount was transferred through HDFC bank, successfully receiving the ticket. After investigating with SBI, it was confirmed that the initial amount was transferred to Emirates on February 4, with merchant transaction No. [redacted], but the ticket was not issued. Please review the merchant transaction details and process a refund accordingly. Sincerely, DEVASIA PM

Subject: Flight Cancellation Notification Dear Customer, We regret to inform you that your Emirates flight with Booking Reference: NU2S2J, originating from Dubai International Airport (DXB) to Brussels Airport (BRU) on Monday 6 Apr, has been cancelled due to global health concerns. Please reach out to your travel agent for assistance regarding your booking. Flight Details: - Flight Number: EK0183 - Origin: Dubai International Airport (DXB) - Destination: Brussels Airport (BRU) - Departure Date: Monday 6 Apr, 08:20 - Arrival Date: Monday 6 Apr, 13:25 - Class: Economy We apologize for any inconvenience caused. Kind Regards, The Emirates Team

Hello! I have been in touch with you multiple times regarding this issue. I was scheduled to travel from Phnom Penh to Stavanger on March 25th, but you cancelled my entire trip, causing me to incur additional expenses of nearly $[redacted] for cancellations, hotel costs, etc. I filed a complaint on your website and accepted a voucher, which was supposed to be processed within two weeks from March 25th. However, I have yet to receive any updates from you. My booking number is K2W3A2, my Skyward number is EK[redacted]43. I am also concerned about the Skyward points for the travel from Stavanger to Phnom Penh. Did they disappear when you cancelled the return trip? My ticket number is [redacted][redacted]. Best regards, Thomas D.

Dear Sir, I am reaching out to inquire about the status of my refund. I, Mian Irfan Ali Shah, had booked a flight from Islamabad to UAE scheduled for March 21. Due to the COVID-19 situation and UAE travel restrictions, my ticket was canceled on March 19. I received a confirmation email from your company stating that the refund would be processed within 15 working days. To this date, I have not received any further communication or refund. I am reaching out to seek clarification and request the refund as promised. I trust in your company's reliability and look forward to a prompt resolution. I have the ticket details, cancellation information, and the initial email from your company confirming the refund. It's important to mention that the cancellation was necessitated by external circumstances related to the pandemic, not personal reasons. I appreciate your prompt attention and hope to hear back soon.

I recently had a disappointing experience with Emirates and Qantas. On the way to the airport, I was informed of a flight delay via email. Upon check-in at Manchester Airport, we were unexpectedly told we had to stay in Dubai for 24 hours instead of flying through to Perth. Despite requesting to stay on the original flight, we were rebooked for the following day. The journey had several challenges - disorganized staff, abandoned food carts, and chaos upon arrival in Dubai. The hotel provided was under construction with limited amenities and noisy conditions. Our room lacked proper electric sockets, and the meals were repetitive and served in a makeshift dining area. I tried to file a complaint with Emirates without success. Our flight details are EK0018 EK0420 on 08/02/[redacted]. I am still awaiting the remaining payment promised.

I flew from CPT to Gatwick on 15 Feb [redacted] as a passenger and checked in my bike, a common practice for me as a triathlete. Regrettably, I couldn't examine my bike upon arrival or in the following week due to my schedule in London. When I finally inspected it, damages were evident. Despite having photos for proof, I couldn't upload them due to restrictions on the page. This was unexpected as I never faced issues with my baggage on Emirates flights in the past. My bike was securely packed in a padded bag labeled as fragile. Aware of Emirates' claims protocol necessitating immediate reporting of damages, I was hindered by the delayed inspection. Despite my efforts in February and March, I was unable to reach Emirates' call center for assistance, leaving me without the support I anticipated for the damages incurred.

On February 1, [redacted], I purchased a travel package to Istanbul, Turkey through the ABREU tourism agency in Rio de Janeiro, Brazil. The package included 2 tickets on EMIRATES Airlines via Dubai, with flights scheduled for September 17, [redacted], and returning on October 1, [redacted], under the names of Roberto Macedo and Monica Ribeiro. However, due to COVID-19, these flights were canceled. The flight locator is 8H3PLE. I request the tickets with a 24-month validity extension as indicated on your website. Thank you. Roberto Macedo I want to know the status of my ticket from Rio to Dubai to Istanbul to Dubai to Rio scheduled for September 17th and canceled due to Covid. Roberto Macedo and Monica Ribeiro. Locator 8H3PLE

I am looking to travel to Harare, Zimbabwe on 10/12/[redacted] from Manchester Airport in England. I have a confirmed flight and only hold a British passport, despite being originally from Zimbabwe. I've been informed that as a British citizen, there may be restrictions on traveling to Zimbabwe due to COVID-19 regulations. I understand the requirement for a negative COVID-19 test taken within 48 hours of departure. Could you please clarify if there are any current laws preventing British citizens from traveling to Zimbabwe on your airline? Your prompt guidance on the current regulations would be greatly appreciated, as I want to avoid any complications at the airport. Thank you. - I. A. Green

My wife and I flew with Emirates from Addis Ababa to EWR via Dubai on Oct 16, 20. My wife, an employee of United, and I, her spouse, used non-rev tickets. We were surprised when we were informed at Addis Airport that we were only allowed one piece of luggage each for an international flight and would be charged $[redacted] per extra piece or $[redacted] for any bag over 23 kg. Despite our objections, we had to pay $[redacted] for two extra bags. We were given a handwritten receipt with our ticket number [redacted]. We feel taken advantage of and request a refund.

Dear Sir, My name is Manoj Kumar Sahoo, and I made a flight booking on 06/08/[redacted]. The details are as follows: Airline PNR: HXJMHS, Payment Reference No: NDEKW2, CRS PNR: 2T8KT0, Flight No: EK-[redacted], Ticket No: [redacted][redacted]. The scheduled flight date was 13/08/[redacted] from Mumbai to Dubai. Regrettably, I was unable to travel due to a medical issue. I contacted the Emirates counter in Mumbai, and they advised me to visit the agent who booked my ticket for the cancellation process. Following their instructions, I went to the agent, who supposedly canceled my ticket on the same day. However, I am deeply disappointed by the lack of assistance in refunding the money for the canceled ticket. The agent claims that the company has not provided any refund. I am now considering filing a complaint with the police against the agent. I kindly seek guidance on the timeline for the refund of my canceled ticket money. Best regards, Manoj Kumar Sahoo

I have booked Emirates flight EK [redacted] departing from Kochi on Sunday, the 25th of April. The booking reference is L4S2KF with Cleartrip UAE and the flight details are as follows: - Departure: Kochi International on the 25th of April at 04:30 - Arrival: Dubai Intl at 06:50 - Flight Booking Reference: EK/LHVG8N - Confirmed Reservation: Economy (R) - Baggage Allowance: 30K - Meal: Included The flight is non-stop on a Boeing [redacted]-300ER. Could you please advise me on the necessary documents I need to fly to Dubai? Thank you.

I need assistance with a flight change for one of our staff members, Mr. Lindon Condesa. Originally scheduled for June 10th, his flight was rebooked for June 22nd as a chance passenger. Understandably, flight schedules are uncertain due to the pandemic. We have tried booking him three times with different airlines (PAL and CebuPac) to no avail, all were canceled. We have now moved him to Emirates Airline, hoping for a confirmed flight. This vacation is crucial for him due to a family issue and has been rescheduled multiple times due to previous cancellations. This is his last approved vacation. We kindly ask for your consideration in providing him with the earliest available flight. Thank you, Bernadette

My name is Darryl Price, and on May 27, [redacted], I booked a flight from JFK to Jakarta through CheapoAir. I am a double lung transplant recipient and currently taking immunosuppressant drugs that hinder my response to the Covid-19 vaccine, making it unsafe for me to travel. Additionally, my sister in Cincinnati is a cancer patient facing complications post-surgery, necessitating my presence. Compounded by a financially taxing divorce, canceling my non-refundable Emirates Airline flight poses a challenge due to their strict policy. My reservation number is P83Q2J. If further details are required, please reach out to me.

Dear Sir/Madam, I am reaching out with a concerning issue regarding my upcoming travel plans to Munich, Germany with Emirates Airlines on the 15th of July, [redacted]. Unfortunately, Emirates staff has notified me that I will be unable to board the flight due to my recent recovery from COVID-19 in the Maldives. Despite having tested positive on the 20th of May, [redacted] and fully recovering by the 3rd of June, [redacted], I am required to provide a negative PCR test result to fly. My understanding is that the virus can remain detectable for up to 90 days post-infection, even after recovery. I have a recovered certificate from the health protection agency in the Maldives, yet I am still being denied boarding without a negative PCR test. I humbly request Emirates to consider cases like mine and provide a solution for me to travel with my three children, who are German citizens needing passport renewal. I have confirmed there are no immigration issues, and I am eager to resolve this matter promptly. I appreciate the excellent service of Emirates and hope for a prompt response. Best Regards, Mohamed Adhil

Dear Forum Members, I recently discovered an exciting website where I found amazing discounts on various travel packages. The deals are unbelievable and have helped me save a lot of money on my recent vacation. I highly recommend checking out this website if you are planning any trips soon. They offer a wide range of destinations and accommodations suitable for every budget. Happy traveling! Dear Forum Members, I recently discovered an exciting website where I found amazing discounts on various travel packages. The deals are unbelievable and have helped me save a lot of money on my recent vacation. I highly recommend checking out this website if you are planning any trips soon. They offer a wide range of destinations and accommodations suitable for every budget. Happy traveling!

I recently had two bookings with Emirates under the references PF2LRW and K26I8F. I would appreciate it if you could review the stopover times for my flights at your airport as Booking PF2LRW had a 20-hour wait, and K26I8F had a 14-hour wait. I learned that passengers with stopovers longer than 10 hours are entitled to the Dubai Connect services, of which I was never informed. Despite reaching out to the chat support multiple times prior to booking, I was misinformed that I couldn't wait at the airport and needed to book a room. Additionally, when I attempted to rebook my flight to Mauritius after its cancellation on June 26, I was informed that due to a 15-hour stopover and coming from Pakistan, I couldn't wait longer than 10 hours. This caused inconvenience as my wife had to book a room at the airport based on previous guidance. I kindly request clarification regarding the travel restrictions for Pakistan passengers and the eligibility for the Dubai Connect services, as I feel unfairly treated given the mismatch between the stopover duration and the support received. Thank you for addressing this matter promptly before my upcoming flight to Mauritius with a 15-hour stopover.

Subject: Follow-up on Booking and Payment Issue Dear Customer Service Team, I hope this message finds you well. I am writing to follow up on a recent issue I encountered with my booking on 16th August using the Skyward No: [redacted]12 and Ticket No: [redacted][redacted]. Despite reaching out with feedback and a formal complaint on 17th August, I have not received a response yet. Upon attempting to make a booking, there was a system error preventing payment, as confirmed by Emirates staff Adriana and Alessandra. This led to a price increase when rebooking, as detailed in the attached Incomplete Booking-2 document. I urge you to review the call recordings from 16th and 17th August to understand the situation fully. I kindly request a prompt investigation into this matter and a refund for the price difference incurred. Your urgent attention to this issue would be greatly appreciated. Thank you for your assistance. Sincerely, Dr. Fadil Yousif Anad

I have a reservation with reference Nr PMD7N2 from Brussels to Singapore in Business class. Due to Covid-19 causing multiple flight cancellations and restrictions in Singapore, I am unable to travel there. I am looking to change my flight, which has already been paid for, to a different destination and dates. Since contacting the Brussels office by phone has been difficult, I hope to resolve this matter through this platform. I would like to change my destination to Mauritius Island with a departure from Brussels on May 12, [redacted], and a return on May 23, [redacted], still in Business class for passengers Fredy V. and Xavier L. My Emirates Rewards member card is EK[redacted]73, and Xavier L. is not a member yet. I am inquiring about the charges Emirates may apply for the price difference resulting from changing the flight. I appreciate any assistance as I look forward to flying with Emirates again soon. Sincerely, Fredy V.

I need assistance with lost luggage. I flew from Dubai to Frankfurt on October 5, [redacted], connecting to Montego Bay, Jamaica on October 6, [redacted], with Emirates and then Condor. I had no visa for Germany. Emirates staff in Frankfurt confirmed my onward journey to Jamaica and took my baggage details, directing me to Terminal 1 for the Condor flight. Despite reassurance at check-in in Frankfurt, my luggage did not arrive in Jamaica. I need help locating my missing bag, containing essential suits and dress shoes. Please investigate the whereabouts of my bag. Complaint reference: MBJDE13778.

To whom it may concern, Our flight departing from Seattle to Dubai is scheduled for 11/3/[redacted] at 5:05PM. We are aware that our PCR tests need to be conducted 72 hours prior to our flight. The challenge we are facing is that the latest we can get tested is at 4:30PM due to the testing facilities closing at 5:00PM, which might jeopardize the timing in relation to our flight. We are reluctant to opt for the airport testing at a cost of $[redacted].00 and are seeking any assistance or flexibility regarding the timing constraints. I have made multiple attempts to contact the airline but have experienced long hold times resulting in disconnection. Your guidance and support on this matter would be greatly appreciated. Thank you for your attention to this issue. Best regards, N.W.