Eddie Bauer Customer Service Issues

I returned a down vest I got as a Christmas gift to exchange for a different size at the Park Meadows store. They didn't have it in stock, so they ordered one for me on an IPAD. They gave me a store credit card for the return and said it would be 5-7 business days for delivery. I returned the vest on January 4, [redacted], and suppose the replacement was ordered the same day. However, I haven't received it or any shipment updates. I went back to the store on 1/31/[redacted], but they couldn't help as their system doesn't keep records. They advised me to contact customer service. I called on 2/1/[redacted] and was on hold for 30 minutes with no response. Can anyone assist me in tracking my order to [redacted] E. Arizona Place, Aurora, CO [redacted]? Thanks for any help. Email: [redacted]

I recently received a request to review item # [redacted]7, the Women's Favorite 3/4-Sleeve T-Shirt in Midnight Heather, XL, as part of ORDER # [redacted]1. However, I never received this item. The order also included two pairs of pants for my husband. I acknowledge the "Thank you for your Order" email included the top, but it did not arrive with the other items. I wonder if it was possibly out of stock when I ordered it. The fleece lined jeans and Guide Pro pants for my husband arrived, but the top did not. I would appreciate it if you could investigate this matter. Thank you for your assistance. Best regards, Carol G. [redacted] [redacted] Billing Address: PO Box [redacted] Colorado Springs, CO [redacted]

I would like to cancel my educator discount. As a gold member and educator, I was disappointed to learn that the discount has been discontinued. I recently traveled 30 miles to shop in-store only to discover this change. I have been a loyal customer for years and always preferred shopping at this store for the educator discount which was initially 15% and later reduced to 10%. However, eliminating the discount entirely is unacceptable to me. I spend over a thousand dollars annually, and I used to receive rewards of approximately $80 each time. Unfortunately, I will now be taking my business elsewhere. My gold number is [redacted]67. Thank you.

Hello! I reside in Rome, Italy and I would appreciate guidance on how to replace the wheels of an Eddie Bauer trolley, specifically the Expedition Drop-Bottom Rolling Duffel that I purchased between 6 to 10 years ago from a U.S. airport. Although I adore this trolley, the rubber on the wheels has worn out, prompting the need for replacement. Before I proceed with purchasing new wheels, I need assistance in removing the current damaged pair. Thus far, my attempts have been unsuccessful; I am unable to detach the screw. I am struggling to locate the other end to secure it for unscrewing. Could you please provide contact information for a representative in Italy or an authorized shop in Rome that could assist with this wheel replacement? Unfortunately, I am unable to access the Eddie Bauer website from my location due to a restriction. In addition, the assistance line I tried contacting appears to be inactive. Any guidance on how to remove the wheels and details of a local representative for assistance is greatly appreciated. You can reach me at [redacted] Thank you. Regards, G.L. from Rome, Italy.

I am a Black XL woman's down hybrid jacket that was accidentally sent to the wrong location. I reached out for assistance via the [redacted] number. Sadly, the customer service representative I spoke with had limited English proficiency and kept me on hold multiple times for nearly an hour without resolving the issue. She seemed confused and unable to comprehend the problem despite my efforts to explain. My ultimate goal is to receive the jacket, not a refund. I kindly request for it to be shipped to me, not to Florida where it mistakenly ended up. The order for the jacket was placed a month before the snowsuits, which have already been delivered. Unfortunately, I am unable to generate a return slip as I don't physically have the jacket in my possession. The snowsuits were inadvertently sent to a family in need who lacks the resources to return them. It was part of a gift program for the less fortunate. I feel upset and let down by Eddie Bauer's customer service, as they failed to grasp and resolve the situation promptly. As the weather gets colder, the need for the jacket becomes more pressing. I am disappointed with the lack of attention to my concerns and the delay in resolving this issue.

I made my order on November 25th. After receiving a confirmation email, my account was charged and refunded three times since then, with the latest refund this morning. I'm concerned about the lack of communication regarding these transactions. I am eager to know the status of my order, especially given the upcoming holiday rush. I can provide my order and item numbers upon request.

I made two online orders recently. The first one was for a jacket that I realized won't be delivered until a month from now, despite ordering it in November. I attempted to cancel it but couldn't find a way to do so without playing an email game, which was frustrating. The second order was for two Medium Tall sweaters, my usual size from EB, but they turned out to be too small. I am disappointed that returning them would cost me seven dollars. I have decided to return the sweaters to the mall, albeit reluctantly, and cancel the jacket order. In the past, EB had excellent customer service, but my recent experience has been disappointing. I used to be a loyal customer who spent a substantial amount at EB, but now I feel inclined to buy used items on eBay where I hope to receive better treatment.

I may be a bit delayed in raising this concern, but it's never too late to address an issue that has been bothering me. My loyalty to Eddie Bauer dates back to the 90s when I discovered their high-quality products. Two years ago, I purchased an Eddie Bauer Yakima King multi red bedspread from Kohl’s. While I adored the colors and design, I couldn't ignore the fact that the bedspread was too short horizontally, leaving my bed uncovered at the sides. Despite loving it, the practicality of a well-fitted bedspread is essential. In my recent retirement, I've realized the importance of voicing complaints. After stumbling on reviews mentioning similar size discrepancies, I believe my bedspread might have been incorrectly sized, as it measures only 97 x 93 – unsuitable for a King-size bed. Hoping that Eddie Bauer acknowledges this issue and provides a replacement, properly measured this time. Although my timing might not be ideal after two years, I remain optimistic.

I have had a terrible experience with Eddie Bauer when trying to order a jacket for my son. Unfortunately, the first jacket was mistakenly sent to the payee address, and I had to return it at my own expense without being informed of the return request process. After ordering a replacement jacket, it was lost at the post office, leading to a refund. On the third attempt to order the jacket, they ran out of stock, but a representative assisted me in finding a similar one at a 30% discount. Despite being promised an expedited shipment with waived fees, I received a shipping notice late, with the jacket being addressed to the payee and in the wrong size. This has been ongoing since November, and the mistakes are unacceptable. My most recent order number is [redacted]8. I am frustrated with the errors and would appreciate prompt assistance to finally resolve this issue. Thank you.

Dear Customer Service Manager, I'm writing regarding my purchase in February [redacted] of an MT Bramble Jacket (Dept: [redacted], Style [redacted], color [redacted], size [redacted]) for $[redacted].99 at the store in Colonie Center, NY. The jacket, made of waterproof TermaFill material, is supposed to be suitable for 40°F and wet weather. However, it absorbs excessive water even in moderate rain, leaving me soaked. This quality issue is disappointing, as the jacket fails to keep me dry as intended. Despite regular use, the jacket has not held up within just 8 months. Unfortunately, I can't locate the receipt, but my purchase should be on record under my phone number ([redacted]). I do have the product tag for reference. Given the abnormal deterioration of the material, I believe there may be a quality problem. I kindly request a replacement for this faulty product. Please get in touch with me to address this issue promptly. Best regards, Metin

Regarding my ongoing issue with order #[redacted]1, shipped to an old address in Clarksville, MO [redacted], the account was credited without considering the 30% discount applied. Now, Klarna is requesting three additional payments of $6. I have reordered and need the correct refund to cover the next payment. I previously asked for a replacement order but was incorrectly told the items were out of stock. This unprofessionalism is disappointing. Please ensure the refund is recalculated promptly to settle the account with Klarna.

I placed an order with Eddie Bauer for a winter coat on Tuesday night, the 19th, around 10 p.m. to be sent to La Quinta hotel at [redacted] S Clinton St, Greenwood Village in Denver. I had just booked a two-night stay there on the 20th and 21st before flying home to Iceland on the 22nd. I paid an extra $12 for overnight shipping. When the shipment didn't arrive on the night of the 21st, I chatted with Emil from EB and requested to cancel the order due to their failure to deliver on time. All Emil did was refund the $12. On Friday morning, while on my way to DEN airport, I received an email from EB stating that my shipment was finally on its way, with an expected arrival in two business days. They provided a tracking number and a way to cancel the order, with the burden of cost and reasons placed on me. I simply want a full refund as I'm now in Iceland and cannot use the items.

I recently bought field pants for actual fieldwork and was disappointed to find out they are not suitable for that purpose. When I raised my concerns at the Toledo Franklin Park store, I was informed that the pants are designed for trails, not fieldwork, despite being labeled as field pants. The interaction with the staff left me feeling patronized. I have been a loyal Eddie Bauer credit card holder for over 30 years, but this experience has made me reconsider. It is crucial for customers to feel heard and understood when expressing concerns to management. I am truly disappointed in the product and the level of customer service I received.

I want to share a cautionary tale about ordering online. Recently, I bought a down jacket for my husband, but it didn't fit. I tried to return it at the local EB store with the shipping receipt, but they needed more proof and couldn't find the order in their system. It took a few days to resolve, involving a bank statement. EB stores should have better access to online order information or at least computers like Lands End for returns. Make sure to keep all paperwork from online purchases for refunds. Dealing with this situation has me frustrated with EB and I won't be shopping there again due to the inconvenience of multiple trips to the store.

I made an attempt to pay my overdue balance in full, but the late fee was not included in the payment. Despite my request to clear the balance, the late fee was billed separately. Due to this error, my initial use of the card resulted in a charge of $76.88. After contacting customer service four times, I was able to resolve the first late fee with one representative, but the second fee remains unresolved. They advised me to call back on Monday to speak with a manager. I emphasized that I just wanted to clear my balance and close the account due to the poor customer service experience. Unfortunately, I have not been able to reach anyone who can guarantee that these requests will be addressed today.

Recently, I bought a beach chair and lantern from Eddie Bauer as a gift. Upon arrival, the chair was dirty and damaged, so I contacted their customer service. They accepted the return and also noted that I was overcharged for the chair that was on sale. They refunded me the difference and arranged for a new chair with a one-time courtesy charge of $42 plus delivery and tax. I requested the delivery charge to be waived, which I thought was agreed upon. The new chair arrived and looks good, but I was charged $78 for a $42 chair, which I find confusing and unacceptable. I struggle to keep up with all the charges and discounts, so I'm requesting a credit for the difference or a return label to send the chair back. I can be reached at [redacted] or [redacted] Thank you, Cathryn McGirr.

I made an online purchase from Eddie Bauer on 11/18/22 for the Eddie's Faux Shearling-Lined Shirt Jacket in Chestnut, Size M (Order# [redacted]4). However, when my package arrived on 11/23/22, I received a flannel shirt and a tee shirt that I did not order, with the jacket missing. Despite my attempts to contact customer service, the representatives seemed more focused on the return of the incorrect items rather than resolving the issue with my original order. After several unsuccessful attempts, I was informed that the jacket was out of stock, even though it still shows as available on the website. The lack of assistance and language barrier with customer service is disappointing, along with the mix-up in items received. The packing slip indicated the correct item was sent, adding to the confusion.

I placed an order with Eddie Bauer on December 22, [redacted], and used PayPal for payment. I noticed that my address on the order was incorrect, which was strange because I never changed it on PayPal. After a challenging call with Eddie Bauer, I contacted PayPal and started a message dialogue. They explained that the address added during the transaction was pulled from previous information stored for security reasons. Although they assured me of my account's safety, I wanted to cancel the order and reorder with the correct address. Eddie Bauer initially stated I had to wait until the 29th for a refund, but after persisting, a supervisor promised to monitor the situation and issue a refund by December 26th. Despite the offer of a gift card, I declined as my concern was the quality of customer service provided.

I am seeking the email address for the marketing department. I have recently completed a Seattle historical mural in pencil after 6 years of work. The mural features companies with origins in Seattle, many of which have already requested copies. However, I need permission from all companies included to sell reproductions with their logos. I have received approval from every company except Eddie Bauer. I am seeking permission specifically for the inclusion of the Eddie Bauer logo. Typically, I liaise with marketing or legal for such permissions. I would like to email pictures of the mural for review. My name is Ronnie Hawkins, and I can be reached at [redacted] or by email at [redacted]. Feel free to call or text. Thank you!

I placed an order for pants with Eddie Bauer on March 29, [redacted]. My billing and payment addresses in Vancouver, BC were both accurate. On May 22, I received notification that the pants were shipped by Landmark. Unfortunately, I failed to confirm my address on their email. Today, May 29, I received consecutive SMS messages indicating the order was picked up and then unable to be delivered and was returned. The incomplete shipping address was my oversight. I attempted to reach out to Landmark via SMS but received no response. I wonder why they didn't contact me for the correct address or provide a pickup location. I am disappointed as I waited two months for these pants. At this point, I would like a refund of $64 as I can't seem to contact either Bauer or Landmark for assistance. I have had reliable experiences with other shipping carriers and am disheartened by this experience with Landmark. I hope to resolve this and appreciate any help.