Eddie Bauer Customer Service Issues

Subject: Inquiry Regarding Order Status Hello, I placed an order more than 24 hours ago but have yet to receive a receipt or any order updates. Can you please provide me with information about the status of my order? Thank you, S. Irmo

I placed an order with number [redacted]3 on 10/27, using the half-off code for four items. My email confirmation reflected the discount, but I was charged the full price for all four items. I prefer never to pay full price, so it seems there was an error on your end. Upon receiving the bill, I was surprised at the total amount. I have attempted to contact customer service several times, waiting on hold for over 30 minutes each time before hanging up. As I was leaving town, I went ahead and paid the bill, but I am seeking a credit for the discount I should have received. I made the purchase during the "take 50" promotion on 10/27, and I trust this can be verified on your end.

I received an Eddie Bauer diaper bag at my baby shower, but it seems to have a quality issue as one of the backpack straps and the top holder loop are not attached properly, resulting in a hole between the fabrics. I have been trying to contact Eddie Bauer customer service every day for the past two weeks, but after waiting on hold for 45 minutes to 1.5 hours, I have had to hang up due to time constraints. I then attempted to reach out through email twice with no response. I am frustrated as the diaper bag is essential for my baby, and I have not been able to use it. This experience is quite frustrating, and I hope to have the product replaced or receive a refund promptly. Thank you.

I am reaching out from FedEx Ground regarding your establishment at [redacted] Depot St, Manchester Center VT [redacted]. Our delivery personnel have informed us of ongoing management and staffing issues at your store, particularly concerning limited storage capacity leading to congestion in the storage area. This congestion is causing difficulties in processing deliveries, increasing the risk of damage to packages as they circulate through our system for extended periods. Please provide guidance on how to proceed. We are willing to return the inventory to you or suspend deliveries to your establishment until the storage issues are resolved. Thank you for your attention to this matter. Best regards, K. G. Operations Coordinator FedEx Ground

I bought a women's Eddie Bauer Sun Valley Arctic Down Parka around 3-4 years ago in black, size medium, and I absolutely adore it! However, there is a downside to this amazing coat - the fleece lined back panel sheds feathers like crazy. This leads to all my clothes being covered in fine down, making it impossible to remove with a tape roller. I end up spending time pulling out each feather from my shirts and sweaters, leaving me looking less professional with a bird-like appearance from behind. Despite washing the coat as suggested, the issue persists. I am seeking advice on how to resolve this problem and wondering if newer versions of the same parka have encountered similar complaints. Any help or guidance you can provide would be greatly appreciated as it will influence my decision whether to stick with the same brand or explore alternatives. Thank you for addressing my concern.

I've reached out four times regarding a particular issue, and after some waiting, it got resolved. The missing item was also dispatched to me. Due to the extended calls and an additional tax I had to pay (even though I shouldn't have), the last representative I spoke with, known as Mae, mentioned compensating me with a $20 Eddie Bauer coupon via email. Today, on Cyber Monday, I'd like to make use of the coupon for some purchases before the deals end. However, I haven't received the email with the code yet. I'm also patiently waiting for the refund to reflect in my bank account, which I understand might take a few more days.

I recently made an online purchase as a guest on the Eddie Bauer website. Unfortunately, I did not receive a confirmation email or order number, and Eddie Bauer has no record of my purchase. However, the funds were deducted from my bank account. Despite my numerous calls and emails, the issue remains unresolved. In their latest email, they advised me to report the transaction as fraud to my bank, but my bank confirmed it as a valid Eddie Bauer transaction. This misunderstands the inconvenience caused by filing a false fraud claim. Eddie Bauer's customer service acknowledged ongoing issues with their website, indicating that I am not alone in facing these difficulties.

I made a purchase from Eddie Bauer two weeks back. Only on Saturday did I receive a message that the item is still being processed. I was hoping to get it this week as I planned to take it with me to Chicago as a Christmas present. Given that it hasn't even been shipped yet, I'm not sure if that will be possible. I tried reaching out through the chat on Eddie Bauer's website, but the agent mentioned they are unable to cancel the order and will pass on my concerns. They did not provide a contact number for canceling the order. The order number is [redacted]8.

I recently spent a lot of time shopping online for my family, only to encounter issues accessing my shopping bag and signing in to my account. Both pages are blank. I did try to place an order over the phone months ago and got a confirmation number, but the order was never sent. It was frustrating as it took over an hour, including a 20-minute hold. Unfortunately, I lost the rewards included in that order. With my local store closed, online shopping is my only option. I hope this can be resolved by having my rewards reinstated and fixing the sign-in and shopping bag access issues. Customer service did mention that some customers were facing similar problems, so I hope EB addresses these issues promptly.

I have returned two women's regular EverTherm down parkas to Eddie Bauer. One in size L and the other in size XL. The parkas were received at the returns center, and I received an email confirmation from Eddie Bauer acknowledging the return. However, I have not received a credit for the refund yet. One of the parcels also included a motion beanie hat, for which I did receive the refund, but not for the parkas. Since these coats were costly, I am eager to receive the refund. If for any reason they are unable to issue the refund, I request that they return the parkas to me. It has been well over the 21 business days timeframe they mention for processing returns. The coats were bought in December [redacted] and returned in January [redacted].

I placed an order over a week ago and I am aware of the current situation with the coronavirus. I contacted Eddie Bauer to inquire about the shipping delays for my order. Unfortunately, I received a generic response apologizing for the delay without any specific information. I was hoping to get a better idea of when my order will be shipped and delivered. Could you please assist me with this? My order number is [redacted]6 and the Incident number is [redacted]28. Thank you.

I returned four items on March 2nd, but I have yet to receive a refund to my VISA card. I used the prepaid return label provided. Despite emailing them twice, I keep receiving a standard reply stating it may take longer to process. Today is April 15th, and I am still waiting. I attempted to call twice this morning, but the calls disconnect right after the automated message. I find it frustrating that I receive daily emails urging me to make more purchases when my refund hasn't been processed. I simply want someone to contact me and refund my money.

I recently received a pair of pants that I ordered, but unfortunately, they do not fit me well (Order #[redacted]-[redacted]). To return them, I have to use your designated parcel return service. Normally, if I buy online and encounter sizing issues, I would prefer to return items to the local store or use USPS, which costs me nearly half of what your provided label charges for return shipping. Despite my interest in your products, the petite sizes I need are not available in-store. Additionally, due to the current situation with COVID-19, our nearby outlet store is closed. I attempted to find a suitable item directly from your online store, but now I have to incur a $7 return cost using your label. In the future, I will likely rely on our local store for convenience. While I often have to adjust your clothing for a better fit, the pants I am returning are beyond alteration without causing other fit issues. It is more cost-effective and efficient for me to visit the store to try on and modify items myself. Thank you for considering my feedback. I appreciate your product quality, but due to sizing challenges, I may be more cautious about future online orders.

I am missing one Multiclava from my recent orders. The first one is Item#: [redacted], Size: ONESIZE, Color: Night Sky from ORDER # [redacted]0. The second missing Multiclava is in Size: ONESIZE, Color: Camo from ORDER # [redacted]1. It's frustrating that I keep getting charged for items I haven't received, and all my attempts to contact customer service via phone, live chat, or email have been unsuccessful. Please address this issue promptly. - Jill

My mother, residing in Florida, purchased 6 pairs of pants for my son, Hunter, who was studying at McDaniel College in Westminster, MD, while we live in Bel Air, MD. Unfortunately, Hunter only liked one of the pairs, leaving 5 unused in his dorm. Due to the COVID restrictions after Spring break, we were delayed in returning to retrieve his belongings. Upon finding the pants and checking the return policy, it states a one-year window for a full refund. One of the shipments was on August 19, [redacted], almost a year ago, and the other on September 4, [redacted]. We lack nearby stores, so I attempted returns at the Delaware outlets without success. The store staff couldn't locate the orders despite scanning the barcodes or manually searching. At this point, I'm frustrated as neither the store manager nor I can reach anyone for assistance. I aim to return the items for full credit to buy something else for Hunter in the future, but the current situation is complicating matters. Order Details: Bill to Eunice Kotschenreuther [redacted] Cadillac Circle North Melbourne, FL [redacted] Ship to: Hunter Sigler 2 College Way Rouser [redacted] Westminster, MD [redacted] Order #[redacted]9 (August 19, [redacted]) Order #[redacted]8 (Sept 4, [redacted]) Adventure Reward #[redacted]57 Contact: [redacted] Home Address: [redacted] Cottondale Court Bel Air, MD [redacted]

I regret to inform you that I encountered an issue with my recent order #[redacted]2 for long sleeve t-shirts in various colors and sizes. Despite purchasing the same shirts previously in size XL and [redacted]% cotton, the recent order resulted in inconsistent shrinkage after washing. The white shirt shrank properly, while the oatmeal and grey shirts remained significantly larger. I attempted to reach customer service via phone and chat without success to inquire about potential blends in the fabric. I also placed another order #[redacted]6 for shirts that turned out to be blends, prompting an exchange. The lack of clarity on fabric content and the inconsistency in shrinkage are quite frustrating. I hope to return the ill-fitting shirts without incurring return shipping charges. Your assistance in this matter would be greatly appreciated. Thank you for your attention to this issue. Best regards, Lisa A.

In a recent purchase, I noticed that the agreed-upon price included a $15 reward. This discount was correctly applied and displayed on the 'confirm purchase' screen. However, upon shipment, the final charge did not reflect the $15 deduction. I contacted the company via email a week ago but have not received any response, including automated replies. When attempting to call, the recorded message indicated that they are only taking calls regarding orders. I am hoping to rectify the price discrepancy and be charged the amount I initially agreed to when making the purchase.

I have been trying for over a week to obtain a return label to send back an item that was too small. Two agents mentioned they sent the label, but I never received it. The order number is [redacted]8. My email address is [redacted] My name is Harry Fanok, residing at [redacted] Old State Rd., Chardon, Ohio [redacted]. All I want is to return the item and purchase the correct-sized jacket. Is that too much to ask?

I've been informed that our order was shipped to Seattle, and specifically regarding item #[redacted]9, it has been in transit twice. I am aware of the challenges with using the Post Office. Despite its cost-effectiveness, it seems to face difficulties in delivering efficiently. I have instructed my wife to contact John at the provided phone number to request an immediate reshipment of our order. With Chanukah, our holiday, quickly approaching, we understand we may not receive it in time, but the fact that it has had two transit trips is concerning. Thank you, Gary A.

I received two orders today, but unfortunately, one of the men's black thermal shirts in size large was missing. I would greatly appreciate it if you could send the missing item as soon as possible. This way, both of my sons-in-law will have equal gifts to open on Christmas morning. Thank you in advance for your help!