Easyjet Customer Service Issues

Subject: Flight Booking Information Update Required Dear Sir or Madam, I have made a booking for 2 return flights under the names Nichola Elizabeth Karen Terrell and John Michael Frederick Rowe, scheduled from Gatwick to Alicante on 03.03.21, and returning on 10.03.21. Unfortunately, the linked email address [redacted] is no longer accessible. As a result, I have limited information available. I am looking to adjust the flights to depart on 16.02.22 from Gatwick to Alicante at 07:25 and return on 20.02.22 from Alicante at 21:50 to Gatwick. Kindly update your records with my new email address [redacted] for all future correspondence. Additionally, I can be reached at [redacted]7 for any communications. Thank you for your attention to this matter. Best Regards, Nichola Terrell

Hello, I wanted to share that our June flight from Southend-on-Sea has been canceled for the second year in a row. EasyJet canceled this flight last year due to the pandemic and issued us a voucher. We used that voucher for the June flight this year, which has now been canceled. EasyJet is offering another voucher instead of a refund, even though they were the ones who canceled the flight initially. We are considering escalating this issue to the Ombudsman as we believe it is unfair and would appreciate any advice. Thank you.

During my recent trip to the Peloponnese in Greece from October 31st to November 9th, the Greek Government unexpectedly declared a nationwide lockdown starting on November 7th. To avoid being stranded in Greece, I had to change my flight to November 7th, incurring an additional cost of Euros [redacted].48. I was informed that I could reclaim Euros 86.00 for the change fee, but I haven't received a response on how to do this from the airline's website. As a result, I need a confirmation from the airline that they are unable to refund this amount so I can make a claim with my travel insurance company. Due to the lockdown restrictions and the uncertainty of traveling to Athens Airport, changing the flight was the only viable option. Your prompt assistance in providing the necessary documentation would be greatly appreciated. Thank you.

Subject: Request for Refund or Confirmation for Insurance Claim Dear EasyJet Customer Service, I am writing regarding the changes made to my booking with the reference number K1WCBXP. On the EZY [redacted] flight, I modified the travel dates from the 9th to the 7th of November [redacted] for Susan Stockwell and Michael Roberts. Due to unforeseen circumstances during our holiday in the Peloponnese, Greece, where a sudden nationwide lockdown was announced starting on 7th November, we had to adjust our travel plans swiftly. The total cost incurred for changing our flights was €[redacted].48. I have been attempting to navigate your website for a refund process, but it has been challenging. Alternatively, I kindly request either a refund for the amount mentioned or a written statement confirming EasyJet's denial of reimbursement, allowing me to seek compensation through my insurance provider. Your prompt attention to this matter would be greatly appreciated. Warm regards, S. Stockwell

Subject: easyJet Refund Status Update Hello, I would like to follow up on my refund request [Reference ID: [redacted]09]. It's been more than 90 days since I initially requested the refund, and despite contacting customer service multiple times, I have yet to receive it. I kindly request that my refund be processed within the next 7 working days. I would appreciate it if you could notify me via email once the refund has been issued. Thank you for your prompt attention to this matter. Best regards, Alison L.

Dear Sir or Madam, I am writing to address the recent cancellation of our flights to Venice, with the booking references K1W2ZZQ for May [redacted] and EXSRMXK for September [redacted]. This marks the second time our travel plans to Venice have been disrupted due to cancellations on your end. Despite initially accepting a voucher for our [redacted] flights, we utilized it towards our [redacted] booking, which you have once again cancelled. Following the cancellation of our [redacted] flights, my daughter and I opted for a refund and submitted a refund form on January 9th. However, we have received no communication since. When I contacted customer services on February 3rd, I was informed that only £16.32 would be refunded, and the £[redacted].44 voucher could only be refunded if I reached out again. This lack of clarity and compliance has left us feeling frustrated and disappointed. As loyal customers, we expect to receive a full refund in accordance with the law. We urge you to promptly revoke the voucher and process our refund swiftly. It is disheartening to be let down by an airline we have consistently supported. Your immediate attention to this matter would be greatly appreciated. Sincerely, G. Alexander

I am experiencing issues with Easyjet locking me out of my account and failing to send me a password reset email despite numerous requests over the past month. I have contacted their customer service four times and have been promised assistance each time, only receiving a temporary link once. Despite my repeated attempts to reset my password with the temporary link, I am stuck in a loop as it keeps prompting me for my email address. I have a significant email trail documenting my communication with customer service every 72 hours reporting the lack of reset emails being sent. Despite their assurances to resend the link, I have tried this three times without success. This issue is disrupting my ability to manage bookings and make future flight reservations. I am seeking assistance as the situation seems unresolved despite my efforts. Thank you for any help.

I was informed by Direct Line, the company that arranged my original trip to Milan last year, that the flight was canceled and provided a refund for a new flight scheduled for April 23rd this year from Larnaca to Gatwick departing at 10:40 pm. My flight reference is K18C8N9. When I attempt to use this reference with my surname, an error is displayed on the system. Can you please assist me with this issue? Thank you, John H.

I am having trouble finding a resolution with your call center. Recently, I received an email regarding the renewal of my Plus card. I promptly called to inform them about my automatic renewal, which an employee acknowledged but could not confirm. I was advised to call back in the following days. However, after multiple attempts, I received the same response. I was also informed that I could renew directly on the website. I highlighted that the automatic renewal mentioned in the email indicated a cost of [redacted] €, whereas the renewal on the site showed a price of [redacted] €. I believe it is unfair to be charged more due to the lack of direct debit processing. I requested to speak with a manager to resolve this issue, as the call center representatives seemed unable to assist effectively. It is disappointing that EASYJET PLUS appears to lack accessible management to address such a simple matter.

I've been patiently waiting for my £[redacted] refund since July [redacted]. The refund was issued to my obsolete card because I had lost the original one and received a replacement. I suspect the refund is stuck in a suspense account on your end. My booking reference is EXTKB37 and my ID is [redacted]48. Despite numerous phone calls, I have not been able to resolve this issue and keep receiving empty promises. I have previously provided my bank account details via email for the repayment, but unfortunately, I have not seen any progress in that regard.

After my Malta flights were canceled, I received a voucher for £[redacted].92, which I used to rebook flights for a later date. Later, I discovered an error in the amount, and the correct voucher value should have been £[redacted].90, leaving £58.98 unused on voucher 135LV9. Subsequently, the new flights I booked got canceled, and I received a new voucher for £[redacted].90 with the code 151C7V. When I tried to use the remaining £58.98 for adding luggage and seats, the system did not allow it. I would like to combine the £58.98 from voucher 135LV9 into voucher 151C7V since the mistake was on your end. This additional amount would be helpful in booking a new holiday, especially since I can only use one voucher per trip. Thank you. Best Regards, David B.

Hello, my name is Declan, and I am a student at De La Salle High School studying travel and tourism at the post-16 level. Currently, I am working on an assignment to create my own product/service. I have developed the idea of pre-booking refreshments for your flight to ensure that everyone receives their preferred items since airlines often run out of food and drinks before reaching all customers. For this proposed service, I plan to charge an additional £7.50 on top of the order total. I believe this pricing strategy would not require a significant initial investment and could lead to reasonable profits. I am seeking feedback to determine the viability and sustainability of this new service. Thank you for considering my idea and feel free to provide any thoughts or questions. Thank you for your time, Declan

Hello, I am reaching out for the second time regarding my vouchers. I have three vouchers from flights that were cancelled in [redacted], all valid until July. Two are in CHF, and one is in HUF, with the latter being partially used. Despite reading the instructions on how to use them, I continue to face issues where the vouchers are not accepted. This situation is quite frustrating. I am puzzled as to why I do not have an account on your website to track my invoices and vouchers, considering I received them via email. It would be beneficial to have them accessible on my account on your site. This experience of being unable to use the vouchers is unique to Easyjet; other airlines display my purchases and refunds for cancelled flights seamlessly, allowing me to use my vouchers without any hassle. Could you please investigate and provide a response regarding this matter? Thank you, AS

Regarding the Easy Jet booking K1SDXBL for Anne-Marie Suckling and Jennifer Skelhorn: We have encountered a change in our flight to Paphos on June 6, [redacted], which no longer aligns with our plans. Due to current circumstances, I am requesting a refund for the return flight rather than a voucher. Although we anticipate rebooking in the future, the prospect of vaccine passports concerns me as the vaccine is still in experimental stages and potentially violates the Nuremberg Codes. Kindly assist with processing the refund, and we intend to revisit booking with Easy Jet once the situation stabilizes, hopefully without the necessity of vaccine passports. Thank you, Anne-Marie Suckling

My Easyjet flights from Tel-Aviv to Lyon and the return trip in February [redacted] were canceled as Easyjet discontinued this route. Easyjet's current policy allows for changes to the same airport or within the same country for flights in April and May [redacted]. However, I did not cause the cancellation to Lyon and the nearest alternative airport is 100km away in Geneva, not 550km away in Paris. I am requesting the option to change my bookings to Geneva, where I used to fly before the direct TLV-Lyon route was available, or to have connecting flights via Paris as an alternative.

Hello, I am writing to inform you that my wife and I were supposed to travel to Barcelona on Tuesday, April 6th by plane (flight EZS1407). We were informed by the Spanish Consulate that we needed to have a negative PCR or TMA or Lamp test done within 72 hours to enter Spain due to the current health situation. We also had to fill out a questionnaire explaining the reason for our travel to Spain. A few hours before the flight, we got a negative TMA covid test. However, upon arrival at the plane, an easyJet staff member denied us boarding because we did not have a negative PCR test. Despite explaining that Spain accepted TMA tests, the staff member refused to listen and did not even consider the TMA test. We were forced to find an alternative way to reach Spain and ended up taking a train from Geneva to Barcelona, spending a night in Valence, France, before continuing our journey the next day. Ultimately, we arrived 24 hours late and incurred nearly [redacted] euros in expenses for trains, taxi, and hotel. Given the circumstances, we request a full refund for our EZS1407 flight as well as our train journey to Spain. We hope for your cooperation. Best regards, D. F. and K. M.

On the 20th of January [redacted], I made a flight reservation with EasyJet for a trip scheduled in May [redacted]. Due to unforeseen circumstances, I rescheduled the flight for September 19th, [redacted], which unfortunately got canceled as well. My original route was from Liverpool to Naples departing on the 19th of September and returning on the 26th of September. When attempting to inquire about the flight status, I was prompted to reset my EasyJet account password as my previous login credentials were no longer working. Despite always being able to access my account before, I am now unable to locate any record of my recent or past bookings with EasyJet. Unfortunately, without the flight reference number, I am unable to submit a claim for the canceled flight. However, my bank statement confirms the payment of £76 to EasyJet on the 20th of January [redacted].

Dear Sirs, I have two reservations, K232WVJ and K232X3Z, for a round-trip flight from Milano Malpensa to Tenerife South. The outbound flight is scheduled for June 5th, and the return flight is on Saturday, October 23rd. As a disabled individual, I have requested wheelchair assistance at the airports. For the outbound flight, my current seat is 11/A, and for the return flight, it is 17/A. Due to my need to access the restroom every two hours, I kindly request to change both seats to an aisle seat. This arrangement will allow me to move easily without inconveniencing nearby passengers during the 4-hour trip. I am 80 years old and have incontinence issues. I have always flown with Easy Jet and have not encountered any issues with such seat changes in the past, and I have not been charged additional fees. I ask for confirmation that these seat changes can be made at no extra cost. It is vital for me to be seated near a washroom or in seats C or D. Thank you.

Last year, I made flight bookings with Easyjet for September [redacted] for my wife, daughter, her partner, and myself. Due to Covid-19, we opted for vouchers instead of refunds. Unfortunately, circumstances have changed, and my daughter now has a young baby while I am in my 79th year. With Covid-19 cases rising in Cyprus, we are reluctant to convert the vouchers to set flights at this time. I have been attempting to find EasyJet's contact number, but I only found their holiday line. The online customer service is unhelpful as it directs me to confusing dropdown menus, lacking the option to speak with a live representative. - Clive Randall

I have an EasyJet booking K22RDGW for a flight from TLV to Bordeaux on July 2, [redacted], for my wife and me. I attempted to change it to a flight to Paris CDG on July 1, [redacted], through the EasyJet website. The system indicated there would be no charge for the change and that the flight was available. However, when trying for two consecutive days, I received an error message: "Sorry, we have been unable to complete your request. [EJ2aum03]". The system suggested this is likely a temporary issue and advised me to try again.