EMS.com Customer Service Issues

Order number EE[redacted]39ZA Hello EMS, I purchased a ukulele from Fanner Guitar Works in South Africa. The EMS tracking shows that it was processed (prepared for shipment) on Thursday, May 24th at 7:39 in Africa, possibly Capetown. The tracking information currently states that the package is still in Africa. I am curious about the status of this shipment and wondered if there is a reason for the delay. Any update on this matter would be greatly appreciated. Regards, William Hart

Dear Sir or Madam, I recently ordered an item from Etsy that was shipped using your postal service. Initially, the tracking number provided kept me updated and I was eagerly awaiting the package. However, the tracking information stopped updating after October 9th, causing me concern about the delivery status. The tracking number is LO[redacted]34CN, and the package was headed to my address in Belgium. Could you please provide me with more information on the whereabouts of my package if possible? Feel free to ask if you need any additional details. Best regards, S.

I still have not received my packages. I placed the order on October 17, [redacted], and it was supposed to be delivered to [redacted] North Hilton Street, Baltimore, Maryland [redacted]. The recipient's name is James Alston, and the associated email address is [redacted] Please contact me via email or phone at [redacted] to update me on the packages' whereabouts and provide the tracking number as I have not received it yet.

We are eagerly awaiting our package. It cleared customs at JFK, was released on Nov. 6, and reached the export office in San Francisco on Nov. 26. The delivery was attempted to the incorrect zip code [redacted] instead of our zip code [redacted]. Unfortunately, the package has been returned. The Nevada City post office informed us that it is now at Heathrow. Our tracking number is EE[redacted]02IT, but we have been unable to reach EMS for an update as the telephone number leads to a sporting goods store that claims the number is no longer in service. We are feeling quite lost in this situation.

I sent an EMS parcel from Czech Republic to Thailand on 08.11.[redacted], and it's now 03.12.[redacted] with no updates. It left the country on the 9th, but there have been no further updates. I submitted a reclamation on 25.11., and there hasn't been any progress. This situation is frustrating because I was told this was the safest and fastest way to deliver documents, yet no one seems to know the current whereabouts of the parcel. It cost 5 times more than regular mail I've used in the past, but it's taking 3 times longer. I am increasingly upset by the poor service provided.

Hello EMS support team, A few days ago, someone contacted me regarding buying an iPhone and requested that I ship it to him using EMS. He claimed he would send the money through Wisconsin Union. Upon verifying with Wisconsin Union using the money transfer number provided, I discovered it was a fraudulent attempt as there were no transfers under my name. It appears the individual who was supposed to receive the iPhone in Nigeria was trying to deceive me. I urgently request the cancellation of the shipment and for the package to be returned to Israel. I have the EMS shipment documentation and would like to arrange for the package's return to Israel, along with providing my passport photo for identification purposes. Thank you for your prompt attention to this matter.

I recently discovered that my PayPal account doesn't display my complete address. After my purchase from an Etsy seller, I learned the package was shipped. I reached out to the seller to ask about a refund or if they could update the address with the shipping company. However, they refused to assist and declined to issue a refund. The package has been at the facility since the fourth, and I would appreciate it if you could send it to the correct address. The tracking/order number is 7W[redacted]47CN.

I recently made a purchase of earrings from Olivia Holmes and used Paypal for payment. The delivery address specified was PO Box [redacted] in Bridgetown, Western Australia. Unfortunately, I received notification of a failed delivery attempt, indicating that the package could not be delivered in Brazil. The tracking information for the shipment is as follows: - Date: 29th November - Time: 10:46 AM - Status: Attempted delivery - Courier: China EMS (ePacket) - Tracking Number: LL[redacted]06CN I am seeking guidance on how to resolve this issue and have the package successfully delivered to the correct address.

I've been eagerly anticipating a package from China that made it to Coventry on November 19th but was then returned to China. It never reached my address. I have called multiple times, and I was informed that it was sent back due to an incorrect barcode. However, it was never actually attempted to be delivered to me. I have been charged for this item, so I would like to know its current location and why it wasn't delivered to me.

After waiting for approximately 3 months, I finally received my package only to discover it contains a scarf instead of the wedding dress I ordered. The details on the package stickers and invoice do not match what I was expecting. I am unsure where the mix-up occurred and who I should reach out to for assistance. I have already contacted the main post office in my country, but they were unable to provide any helpful information. My tracking number is LO[redacted]29CN.

I purchased an item from banggood.com, but I received the wrong product. I need to return it to their provided address using India Post with tracking number EW[redacted]37IN. Unfortunately, the package has been held at Guangzhou EMS since 27.10.19 due to customs issues related to an inadequate/missing invoice. Since I am returning the incorrect product, I have not received a refund. I would appreciate assistance in resolving this matter promptly. - Samit D. from India

Good evening, My name is Kwenele. I sent a friend of mine, Monirul, cash as he sells clothes in Bangladesh. I need to find out if the parcel was sent to South Africa. He only provided me with this tracking number: BD[redacted]ZA, which I cannot track. Please assist me; my parcel was supposed to be delivered on the 24th of December, according to him. These were meant to be my children's Christmas clothes, and I am very stressed. Thank you for your help.

My package from China was supposed to arrive in Australia by December 21, [redacted]. However, I still haven't received it, and the tracking information hasn't been updated since December 13. The tracking shows it was received by Australia Post, but when I contacted them, they had no record of the tracking number. I'm concerned about the whereabouts of my parcel, especially since it contains Christmas gifts for my children. It's frustrating not knowing where it is.

I am concerned about my package with tracking number LO[redacted]98CN. It was supposed to arrive in Australia by the 21st of December, but it has not shown up. Australia Post says they have no record of this tracking number. This package holds Christmas gifts for my kids. Please provide me with an update on the whereabouts of my package and offer a solution to this problem. You can reach me at [redacted]

I sent a package from the Philippines via Philpost/EMS parcel. Tracking shows it's in Saudi Arabia, but after over a month, it wasn't delivered due to a delivery failure. I'm looking for the EMS branch or post office in Al Kharj, Saudi Arabia, or if it'll be taken to a local post office near my address. Requesting urgent assistance.

I received a call from someone named Craig Ruben at [redacted], claiming to be from EMS. Regarding my shipment of 2 pet parrots from Austin, TX to Kansas City, MO, he insists on paying an additional $[redacted] to EMS for insurance. He provided an invalid tracking number and says the shipment won't proceed without the payment. I am skeptical as I didn't know EMS handled this type of delivery or required pet insurance. Could this be a scam to extract money from me?

I ordered a motorcycle starter on 1/6/[redacted], but received a duplicate one due to my mistake. I returned it to the Post Office, yet I was still charged on my credit card for the second starter. I would like the refund to be processed on my credit card. Thank you, LN [redacted] [redacted]

Hello, my name is L.P. from Armenia. On September 2, [redacted], I shipped a package to the USA using EMS express mail (Haypost) with tracking number EE[redacted]86AM. Expecting a delivery within 5-8 business days, I sent wedding favors for an event on 20.09.20, paying nearly $50 for shipping. Regrettably, the parcel arrived late, on 23.09.[redacted], missing the wedding. I filed a claim with Haypost to investigate the delay and resolve the issue. After 15 days, the CEO, Mr. H. Karapetyan, attributed the delay to Covid-19 and declined a refund, citing the EMS agreement, article 9. However, I couldn't find any details related to delays in that section. Kindly review the tracking information and assist in reimbursing me $[redacted] for the favors and $50 for shipping. I now need to compensate the buyer as they received the items post-wedding.

Good afternoon, I have a query regarding a package I sent from Tarapoto to the USA on January 27, [redacted]. It was sent via Exporta Facil Certified EMS with tracking number EE[redacted]68PE. The recipient is Horacio Alfonso in California - Los Angeles - USA, and it was sent by Nilo Leonardo Lopez from Tarapoto, San Martin, Peru. Since then, I have contacted the call center, filed a complaint, but so far, there is no update on the undelivered package. I have requested the return of the package by sending the return form to the EMS wasat, but I have not received any response or a claim file number. I would greatly appreciate your assistance in facilitating the return of the package. Thank you and God bless.

Good afternoon, I have a question regarding a package I sent from Tarapoto on January 27, [redacted], destined for the US. It was sent via Exporta Facil Certificado EMS with tracking number EE[redacted]68PE. The recipient is Horacio Alfonso in California, Los Angeles, USA, from Nilo Leonardo Lopez in Tarapoto, San Martin, Peru. Since that date, I have contacted the call center, filed a complaint, but to date, I have no news on the undelivered package. I have requested the return of the package by sending the return form to EMS, but I have not received a response or a claim reference number. I would greatly appreciate any assistance you can provide in facilitating the return of the package. Thank you and God bless.