DraftKings Customer Service Issues

I am experiencing an overwhelming amount of commercials featuring Kevin Hart on television and radio. They are incredibly irritating and aggravating for me and my acquaintances. The frequency of these ads is driving me crazy, and I believe it's time to reduce their exposure. I want to express that I am not a fan of gambling, but even if I were, I would still find this excessive. I urge you to take action and scale back on these commercials. The repetition is unnecessary and feels like psychological manipulation. I am genuinely concerned about this issue and respectfully ask for a change. If you need to reach me, you can contact me via email. Thank you.

My name is Joseph A. and I have been trying to resolve my account issues for the past 3-4 months. I would appreciate a phone call regarding the restriction on my account, as I have faced problems with a withdrawal being sent to a PayPal account instead of my bank account, which I don't have. Despite providing all requested information, there has been no resolution. It's crucial for me to have this matter sorted out promptly as I am losing money. I couldn't even place bets on my LSU Tigers baseball and women's basketball teams for the NCAA championship. Please contact me to address this issue. I believe a review of my transaction history will easily clarify the problem. Thank you.

While at Seabrook, New Hampshire, I placed a bet on a Washington Nationals ticket with a 5.5 run spread. The ticket fell, and a kind person retrieved it and cashed it out early for $[redacted]. Fortunately, he returned my $[redacted] along with an additional $[redacted] to make up my full $[redacted]. Although the ticket was actually a $[redacted] win, I doubt they would offer the cash difference. I was wondering if DraftKings could provide a complimentary play for that amount. I have all the necessary details and ID at Seabrook, New Hampshire. You can reach me at [redacted]. - Fred

Over three months ago, my account was suspended by DraftKings based on a misunderstanding from an email. I had funds in the account that I needed returned. I was informed that I had to wait three months for the funds. It has now been almost four months, and they are still holding my funds. I have sent over ten emails requesting the release of my account funds. I have no intention of placing bets and feel frustrated with how they are handling this situation. I simply want my money back. I am not a gambler and have always disliked it. Unfortunately, customer support has not been responsive to my inquiries.

I'm having difficulty accessing my DraftKings account. In February, I mistakenly inputted it into the 1-[redacted] NFL group instead of 1-[redacted] The Group, causing issues with my account. I have been attempting to access my account for the past six months. They are advising me to go to my GW8874-[redacted] account, but I am unsure how to do that. Despite sending them my identification, my account remains closed. The account in question is 1-[redacted]-THE-GURU.

I would like to address an issue I have encountered with changing my address. I did not have any restrictions until they were implemented by your team, despite submitting a valid change of address document from the post office. I am currently unable to access my funds due to this problem. The correct address should be [redacted] Boston Post Rd, Old Saybrook, CT [redacted], not Stratford, which is my daughter's address. Additionally, there have been issues with delays in receiving my money, and now I am being told I cannot bet, despite my history showing no prior gambling problems. This situation has been ongoing for three weeks, creating frustration and inconvenience. I kindly request to speak with a supervisor to have these matters addressed promptly. Thank you. - MK

This morning, I had some trouble with my screen. When I tried to select MLB, it displayed tennis instead. I also encountered issues while placing a wager on the Guardians versus the Chicago White Sox, as the selection showed a money line instead of Guardians plus one and a half. Later in the day, I couldn't access MLB at all; whenever I pressed the button, it would still show tennis. Additionally, I'm unsure how to log out of the system. Your assistance in resolving these issues would be greatly appreciated.

I am facing two issues with my account. I recently deposited $[redacted] to place a bet on the Angels. My phone number is [redacted] and my email is [redacted] Firstly, after depositing the money on my desktop in Elizabeth, Colorado [redacted], the system got stuck verifying my location for over 2 hours when I tried to place the bet on the Angels. Secondly, I tried using the mobile app hoping for better luck. Although I could access it quickly, when I attempted to place the bet, the system indicated there was no money in my account. It seems my deposit needs to be linked to my account for betting. I had a smooth experience with Caesars last year and would like to resolve these issues to use your system effectively.

I mistakenly deposited $[redacted] instead of $[redacted] into my DraftKings account, and inadvertently got a [redacted]% match for a casino bonus. However, I am unable to withdraw any funds because I can't forfeit the bonus. I've tried accessing my account on both the website and the app using both my iPhone and laptop, but there's no option to forfeit the bonus. I urgently need to withdraw my deposited funds. Despite emailing for the past two days, the issue remains unresolved. To address this matter promptly, please contact me at [redacted]. Thank you.

Dear DK, My account was restricted again after being briefly unrestricted when I followed the necessary steps to verify my identity. Despite providing all required documents and complying with the rules, my account was restricted once more. I am frustrated by the lack of assistance as I have evidence of verification from your end. I feel targeted unfairly and discriminated against. The mention of a review team without a clear timeline for resolution is disheartening. It seems unfair that users deposit money but risk losing access to their accounts without proper communication or assistance. I urge for prompt and fair review of my account without unnecessary delays or restrictions. Sincerely, [Initials]

While enjoying the DraftKings casino app and playing the Chili’s game, I noticed that the bonus spins were not paying the correct amount of money. Sadly, on two occasions, I was abruptly logged out, resulting in the loss of my bonus spins that I hadn't even used yet. These incidents occurred on August 13, and the issue persists whenever I attempt to play bonus spins at any level due to the inaccurate payouts.

I made two $[redacted] bets on July 29, [redacted], and won $[redacted] from one. I verified my account with all requested documents, but I haven’t heard back from you weeks later. I haven't received updates or my payment. Despite successfully processing my initial payment, my account was restricted again for unknown reasons. I reaching out multiple times without any response. I'm puzzled why my account was restricted again after being unrestricted. Why is there a lack of communication for resolving this issue if customer service is available around the clock? I have not received any calls or emails to address this matter.

I recently won on my ticket and tried to withdraw my winnings, but my DK account got locked. I was informed that in order to unlock it, I need to provide a photo holding my government ID and a bank statement from a Cash App card I used to deposit $10 from back in June [redacted]. The card actually belongs to my girlfriend, who also got locked out of her DK account for the same reason. I am looking to withdraw the $[redacted] I won and have both our accounts unlocked.

I, along with three family members, have had our DraftKings Sportsbook accounts locked due to alleged similar betting activity and multiple accounts being used on the same device. We were requested to provide our IDs or selfies for verification. Despite submitting the necessary documents over a month ago, our accounts remain locked. Some of us have significant amounts of money in our accounts that we are now unable to access. Our attempts to reach out via email have only resulted in generic responses stating that they are working on the problem. We are unsure of how to proceed from here.

I signed up with DraftKings in June [redacted]. I received assistance with the sign-up process, but unfortunately, $[redacted] was deposited into the daily fantasy account instead of the sportsbook. The funds are still in the account, despite three unsuccessful withdrawal attempts. The person assisting me attempted to facilitate a withdrawal, but encountered issues with obtaining my e-signature and initials. I was informed that direct transfer to the sportsbook is not possible. Are there alternative methods available for me to access my funds? Thank you.

I’m still waiting to receive my funds after submitting my driver’s license for verification. --- Your inquiry (#[redacted]4) has been addressed. Hello Marvin, Thank you for reconnecting with us at DraftKings. Could you kindly verify the mailing address linked to your account for us to dispatch the $20 check? Upon receiving this information, we will finalize your withdrawal process. If you have any additional inquiries or issues, please don't hesitate to contact us again. Best regards, Paul M DraftKings Player Advocate

My account was restricted due to multiple associated accounts. I was requested to upload my license and other documents. Now they are asking for a SCID, a picture of me holding my license as self-identification. I have been doing this for three weeks. Despite uploading all requested documents, I have not received any response from them.

I recently had to change my phone number and contacted customer support starting at 1 am on Saturday. They requested a selfie with my ID, and after taking over 50 pictures, they claimed they couldn't read them. Consequently, I missed work on Saturday as I couldn't access my funds, leading to a two-week suspension without pay. Despite numerous emails, calls, and messages since Saturday, I keep receiving the same unhelpful responses. I'm considering escalating this issue to the gaming commission for a resolution. While frustration led me to utter a curse word, it was not directed at any employee. I have been a loyal customer for a long time and regret my outburst, but waiting five days to access my funds seems unreasonable. Can anyone assist me with this matter? Thank you. - Stephen B., Styler1313

I am eager to access my account and retrieve my funds. For the past five days, I have been diligently checking my email, yet to no avail. The responses I receive are repetitive, and I am left in the dark with no substantial information provided. DraftKings is a platform I deeply enjoy, but this ordeal is pushing me to consider reaching out to the gaming commission for assistance. I simply wish to claim what belongs to me, especially since this predicament has led to a two-week suspension from work without pay. I appreciate your prompt attention to this matter as a single father relying on these funds. Thank you for your understanding and cooperation.

I encountered an issue when trying to log into my account. I attempted to reset my password, but then it prompted me to verify the account by sending a text to a phone number different from mine. Concerned that someone else may have access to my account, I am uncertain how to proceed. I need to address this promptly, as my account holds crucial information. Unfortunately, I have been unsuccessful in reaching out for assistance regarding this matter.