DoorDash Customer Service Issues

Dear DoorDash, I wanted to address an incident that occurred on September 28, [redacted], regarding a safety issue with the company car. While I was out shopping in the car, I received a ticket from law enforcement for lack of insurance. The vehicle is owned by the company, and they are responsible for the insurance. Unfortunately, the insurance information was not in the car at the time. I believe this was a misunderstanding, as I am a responsible driver and adhere to the law. I hope we can discuss this matter further to reach a fair resolution. Thank you for your attention to this issue.

I am experiencing difficulty accessing your website. I cannot place an order or apply for a job as a Dasher for delivery. I have spoken to two individuals within your organization who have acknowledged the problem and identified it as a technical issue. I have never been an employee, only a customer. This situation is causing me frustration. Can you please address and resolve this issue? The email addresses I used are [redacted] and [redacted] Thank you. Sincerely, Chris Parini

I experienced a frustrating situation recently when waiting over an hour for a pricey Italian dinner order. Unfortunately, I received a call just 10 minutes before the delivery time stating that the restaurant ran out of an item, resulting in the entire order being canceled. Upon contacting the restaurant, they mentioned the food was still available. This kind of issue has occurred multiple times, including instances where the delivery was never completed. I've faced challenges in receiving refunds, and although some managers have compensated me with a free meal, this ongoing problem is unacceptable. Despite paying a significant service fee, the lack of support or resolution is disappointing. While occasional mistakes can happen, this situation seems to stem from a larger issue within the service. I will not tolerate what feels like deception and am considering legal action if a refund is not processed promptly.

I am a Dasher who has been waiting for weeks to receive my Pay information. I recently received a document with my name, birthdate, and the term "license number." I am in urgent need of assistance with my property tax payment, and the deadline is approaching fast. If I lose my house due to a lack of communication, I will no longer work for Doordash. I have patiently waited for information, but so far, I have not received any. Unfortunately, I cannot provide a screenshot of my earnings as it does not display my name. Could you please send me an email with my name, address, and current earnings? Thank you in advance. -Diana N. Anderson, IN [redacted] [redacted] [redacted] N. [redacted] E.

I attempted to order a pizza from Papa John's through my DoorDash app for approximately $30. Unfortunately, the system malfunctioned and the order couldn't be processed. I ended up ordering from Domino's to pick up instead. To my surprise, DoorDash charged me for the Papa John's order that never went through. I tried disputing the charge but couldn't find the Papa John's order in my recent transactions. After spending time on hold for 42 minutes to speak with an agent due to technical difficulties with the chat, I was unable to get the issue resolved. It's frustrating that I didn't receive the pizza, my money was taken, and now I'm stuck without a resolution in sight. I hope to get the wrongful charge refunded soon.

Hello, I'm Lucas, the chef/manager of Vegan City Hawaii. I need to address an incident involving one of your drivers. He arrived to pick up order number DD 0509cd23 at 7:10 PM. One of my 17-year-old staff members informed me that the driver was making her uncomfortable by asking inappropriate questions and being flirtatious. When I confronted him, he entered the kitchen yelling, cursing, and making threats in front of my team and customers. Despite calming the situation, he chose to cancel the order and leave abruptly after being informed of the wait time. I want to emphasize that my complaint is directed at the driver's initial misconduct, not the one who finalized the delivery. The behavior displayed was unjustifiable, and I urge DoorDash to improve the screening of its drivers to prevent such incidents. Failure to address this matter adequately may lead me to dissuade others from using your platform.

Hello, I am frustrated with the ongoing issues I have faced since May regarding my Burger King order placed on May 21, [redacted], through DoorDash. Following the order, I received a closure notification and was informed about the refund timing of 3 business days, which later extended to 7-10 days. I believe I should not have been charged initially, and the delay in refund is unacceptable. Despite continuous calls and messages, I have not received a resolution. During a chat session with S.Arcoart, I requested to speak with a supervisor, but was left waiting for over 20 minutes without any response. Although I was provided with a receipt indicating the funds were returned, my credit union statement showed no such transaction. It has been over a month, and I am still awaiting the refund. Following the card expiration on May 31, with only the expiration date and security code changed, I insist on a swift resolution to return the $36.01. This experience has caused inconvenience, leading me to decide to discontinue using DoorDash in the future.

I started working as a dasher on Tuesday, June 21, [redacted]. Unfortunately, there seems to be a programming error with my account setup that prevents me from entering my banking information, social security number, and activating the Dasher direct debit card. Despite reaching out to 17 different tech support representatives over six days, I have been unable to find anyone who can assist me or connect me with a supervisor who can quickly resolve this issue and help me access the money I have earned from dashing with DoorDash. I am hoping to find someone compassionate enough to help a 56-year-old woman with a heart condition who is currently living in her car, without a steady job, and struggling to make ends meet. I have detailed records of each conversation with the previous representatives and I am desperate for a resolution - could you be the person to finally help me?

I've been locked out of my account for two days and cannot access my money. Despite calling over 50 times, I keep getting transferred to the specialty department or getting hung up on. At times, there were unprofessional responses on calls. Dealing with Doordash has been frustrating, and I will not use their services again. After over a year of working with them, I have only negative experiences to share. If you're considering a Doordash direct card, I advise against it based on my terrible encounters.

I want to share my concerns regarding how ratings are affected when declining orders. Over the weekend, my ratings decreased after declining multiple orders. I faced situations where the same order was offered again after my initial refusal, resulting in further rating deductions. Some orders have low payouts and long distances, making it unfeasible financially to accept them while striving to make a profit. This challenges my ability to sustain delivery work. Moreover, despite my efforts to qualify as a "top dasher," I often receive orders with unfavorable terms. I thought achieving this status would lead to better order offers, creating a discrepancy in the service I receive. It is disheartening to face these obstacles while working toward a specific target. Lastly, I believe that declining alcohol delivery orders should not negatively impact ratings. Various reasons exist for avoiding such deliveries, and penalizing dashers for this choice seems unfair. I hope these concerns are taken into account to improve the overall experience. Thank you for considering my feedback, Kathy

I am requesting a replacement for my deactivated DoorDash Direct card. The previous card was lost with my wallet and phone. I urgently need access to my funds and have provided my card details for verification as [redacted]. I have updated my address to [redacted] Eastdale Street, Springfield, Missouri, [redacted]. Please expedite the transfer of my money to the new card ending in [redacted]. I am experiencing financial hardship and need a resolution without further delays or transfers. Due to difficulties accessing my previous Gmail account, I have created a new one at [redacted] that I would like to use going forward. Your prompt attention to this matter is greatly appreciated. Thank you.

I recently got deactivated from DoorDash for habitual lateness and delivering orders with known car issues, resulting in low scores. After fixing my car, I quickly did some successful deliveries to improve my ratings, only to find out I've been deactivated. I appealed the decision, but it was denied due to a contract violation. I'm disappointed and unsure of what to do next. I want to get back to delivering with better scores and following all the guidelines. I'm eager to be reactivated and show that I can be a top dasher. My car is now fixed, and I'm ready to provide great service. How can I reach out to DoorDash to explain my situation and ask for another opportunity to dash soon?

I am a Canadian resident who signed up for a complimentary 12-month DashPass with DoorDash through the RBC credit card promotion. As per RBC's FAQ, DoorDash should notify users 14 days before the offer ends, giving them the option to cancel the renewal to avoid being charged the monthly membership fee. I cannot recall my initial sign-up date, and because of limited dashers in my area and various order issues, I seldom use the service. Although I regularly check my email, today I was startled to see a charge on my RBC credit card for the monthly DoorDash membership fee. Reviewing my DoorDash transaction history, I discovered I had been charged $9.99 (CAD) monthly since July without receiving any notification of the complimentary pass expiration. I promptly canceled the membership, but I have unintentionally incurred three monthly fees of $9.99 each. I hope DoorDash will recognize the oversight in communication and consider refunding these charges as a goodwill gesture.

I recently received a 50% off offer on my DoorDash account with a maximum value of $25 off. When I tried to use it for a $95 order, only $10 was deducted. I contacted DoorDash before placing the order and was informed the offer should have been a max of $10 off. After speaking with a supervisor, I was told to place the order and that I would receive a $15 credit to make up the difference as a gesture of honoring the initial offer. I noted the agent’s name and requested the information be added to my account. After placing the order, I called back when it was delivered. Sent a screenshot of the offer as requested, but after a day, no reply or credit was issued. The agent I spoke with later advised me to contact the restaurant for the discrepancy, which was not relevant. When I requested to speak with a supervisor, I was informed none were available. It is frustrating to be misled by an agent's promise that the company fails to fulfill. I am still awaiting the $15 DoorDash credit.

I am currently unable to sign into my DoorDash driver app as it does not recognize my email or password. Despite uninstalling the app, restarting my phone, and speaking with DoorDash customer service who confirmed my account is active, I am still unable to sign in and start dashing. This situation has left me feeling frustrated. I have resorted to using Uber Eats for deliveries but the work is slow, only receiving about two deliveries per day. I am eager to have my DoorDash app functioning properly to increase my delivery opportunities and earn money. I have various financial obligations, including covering bills and recently enrolling my son in martial arts, which costs $[redacted] for six months. I am hopeful for assistance in resolving this issue to resume working efficiently. Thank you for any help in getting my app working again or in deactivating my current account so I can create a new one.

I have not received my order. I got a large Coke in a bag without a receipt or delivery notification. When I contacted customer service via chat, they apologized but said they couldn't help. I then called and spoke to Eunice, who thanked me for reporting the issue but informed me they couldn't deliver my food or issue a refund. She wouldn't give me a supervisor's contact or transfer me to anyone else. After finding a different number online, a helpful man apologized and transferred me to the right department. I then talked to Jose, who stated I had complained too many times and had reached a limit, so I can't get a refund. I find these policies unreasonable as I hold Dashers accountable for their service. I will continue to follow up until the policies change and I receive a refund. My name is Azalea, and my phone number is [redacted]. Thank you.

Hello, I am reaching out because I believe there is a record of my recent interactions with Dasher Direct Customer Support that I would like to address. During multiple calls in the last 30 minutes, I have encountered difficulty communicating with the representatives. I am seeking assistance from a manager or supervisor who can effectively handle my concerns. Back on September 20th, I reported my stolen car and unauthorized charges promptly before they were processed. Despite multiple attempts and providing evidence through screenshots, the issue remains unresolved. I insist on a resolution as more than 10 days have passed without a satisfactory outcome. I have logged six calls and find it hard to believe that there is no record of my initial report or subsequent actions taken. I am determined to recover my $[redacted] or obtain an explanation for the delay in resolving this matter. I request to escalate this to a higher authority within Dasher Direct for a more competent and efficient response.

On September 20th, my DoorDash direct card was stolen, and someone used it to make three unauthorized purchases totaling $[redacted]. I was immediately alerted when the first purchase of $[redacted] went through, and I contacted customer service the same day to report the theft. Despite my repeated calls for assistance, I have not received a resolution. I am frustrated with the lack of response and the unhelpful customer service representatives. I am seeking a manager or supervisor to address this issue promptly. I have followed all the necessary steps, including filing a police report and contacting the merchant. I demand a refund for the fraudulent transactions. I am willing to escalate this matter to the main hub in Denver if needed. Please have someone in authority reach out to me as soon as possible. Thank you.

In mid-October, I lost my Lyft Direct card. After canceling it and receiving a new one on November 7th, I discovered my account was emptied due to unauthorized transactions from Doordash, even though I hadn't used the card. Doordash debited my account four times consecutively on November 2nd, 4th, 5th, and 6th. As a Lyft driver, this situation is distressing as this card is my only source of income. I've contacted a representative about this issue. I want to highlight that I don't have a Doordash account, yet over $[redacted] was taken from me.

As a dedicated Top Dasher named Ping Yuan, I have diligently served on the DoorDash platform for over 2.5 years. I take pride in offering exceptional service to customers, which has earned me high ratings. However, my situation took a turn a month ago. Despite accepting and completing numerous orders, my Acceptance Rate inexplicably dropped from 88% to 75%. This concerning decline jeopardizes my standing and business prospects as a Top Dasher. Despite my repeated reports highlighting this sudden change, DoorDash has yet to address this issue satisfactorily. I have expressed my frustration to supervisors who, regrettably, have only offered apologies without any meaningful resolution or investigation. In light of these challenges, I remain committed to raising this matter daily until a satisfactory resolution is reached. Thank you for your attention to this matter.