DoorDash Customer Service Issues

Hello, I am Tanya Forsythe from 1st Financial FCU, working as the Card Services Manager. One of our members is disputing a transaction made with her debit card for $9.99. The transaction was authorized on 11/27 and posted on 11/28. The description of the transaction reads: "DOORDASH DASHPASS WWW.DOORDASH.CA." The member involved is Johnnita Womack. Any details or confirmation you could offer to help expedite the claims process would be greatly appreciated.

I completed a grocery delivery, but lost service on the way. I couldn't confirm the delivery until I returned home. After addressing the issue in the app, I got a confirmation text saying the groceries were delivered. However, the app is now asking me to return the groceries that were already delivered. I've reached out to Walmart delivery, and they've also confirmed the delivery. Why isn't this issue resolving itself?

I recently placed an order with MOD Pizza but cancelled it while it was being processed. The $40.30 charge for the order ended up on the wrong card, so I quickly cancelled and re-ordered it with a different card. However, I was still charged on the original card that I almost used before cancelling. The app assured me that I would receive a cancellation email and a refund for the charge, but I never got the email or the refund. I would like to have this charge refunded because although I cancelled the order and did not receive any food for it, I was still charged. I did receive the food from the second order I placed with the correct card, but the charge on the first card needs to be refunded.

I tried to adjust my schedule due to a doctor's appointment, but kept receiving a vague "error message." After calling DoorDash, I was informed that I could modify my schedule 30 minutes before the scheduled dash, which was not the case. Despite trying multiple times, even up to the start time of my dash, I encountered the same issue. Contacting DoorDash again, I received no helpful assistance and was only told, "I don’t know why that’s happening." The customer support was unhelpful, and there seems to be a recurring issue with the scheduling system that needs to be addressed. Dashers should have the flexibility to adjust their schedules as needed, which is not currently possible. I am extremely dissatisfied with the level of service provided by the customer support team. This issue with the system must be resolved promptly.

This is my fifth attempt to resolve this ongoing issue. If it is not resolved today, I will have to take legal action against your company. Since August [redacted], you have been charging me $9.99 per month for a DoorDash pass that I did not sign up for. Despite providing my bank statement, which you requested, and being assured the issue would be fixed, you have once again deducted another payment from my account today. This must stop. Please refund the total of $49.95 that you have taken from my account without authorization. I am unemployed and cannot afford to pay for a service I never signed up for. I expect a prompt response via phone or email. - Alex T.

I am attempting to sign up to be a DoorDasher. In the past, I started the process but didn't complete it, resulting in an outdated background check that I cannot proceed with. I'm stuck because I'm unable to start a new background check or move forward. Can you assist me in clearing my email or application associated with the old background check so I can submit a fresh one and complete the sign-up process? Thank you.

I placed two orders with DoorDash, but had to cancel them due to an incorrect address. Unfortunately, I did not receive a refund for the canceled orders. I tried calling customer service multiple times and had a frustrating experience each time. I was on hold for a long time and never got to speak with a manager to address the issue. While my money problem was eventually resolved, my family is still hungry. It would be appreciated if we could receive a complimentary meal, but if not, I will avoid ordering from DoorDash in the future.

I recently placed an order with Cracker Barrel and used DoorDash for delivery. Upon reviewing my receipt, I noticed a discrepancy between the prices charged by Cracker Barrel and DoorDash. The prices charged by DoorDash were higher by at least $2.00 compared to Cracker Barrel's prices listed on my receipt. Despite DoorDash offering free delivery, the overcharging is evident in the total amount. For the three meals, including state and local tax, my total from Cracker Barrel was $36.62, while with DoorDash it amounted to $52.30. The individual meal prices from Cracker Barrel were $11.49 (x2) and $10.49, whereas DoorDash charged $14.95 (x2) and $13.65. I kindly request this discrepancy to be rectified.

Last night, on 12/13, I encountered an issue with my DoorDash app. After successfully completing several deliveries, I started receiving an error message whenever I tried to use the app. I attempted to resolve it by restarting my phone and then by uninstalling and reinstalling the app. However, even after reinstalling, the app prompted me for an address when I tried to log in. I visited the DoorDash online help center and followed their troubleshooting steps, but unfortunately, I still cannot log back into the driver app. I would appreciate any assistance in resolving this matter so I can resume making deliveries. Thank you.

I have reached out multiple times regarding this unresolved issue. Initially, I was informed that a refund would be issued to my account, but it never happened. The problem arose when charges were made to my old account, which I no longer use for DashPass due to creating a new account. Despite assurances from customer service that the old account would be closed and a refund processed, these actions were never completed. Subsequent attempts to follow up on this matter have been met with silence. I have sent approximately 4-5 emails on this matter without reaching a resolution. My name for reference is Bethany Fleischer and my contact email is provided below.

I placed an order with Captain D's on November 4th, expecting a $59 credit to be added to my Doordash account. Despite waiting for over a month, I have yet to hear from anyone. I contacted them two days ago and was told to wait 48 hours before calling again. After waiting the 48 hours and calling back, the number is no longer in service. The manager I spoke to during my previous call mentioned they were working on adding the credit back to my account so I could reorder my food. The initial order cost $49.48, but my card was charged $59.55. I have emailed screenshots to Doordash, and while they have my account information, I have not received a response. I kindly request the credit to be reinstated on my account.

I am disappointed with my recent delivery experience. I paid $22.48 for popcorn shrimp, chicken, two drinks, an extra biscuit, sides, and an apple pie. However, the dasher brought me a small drink that I don't normally drink and chicken tenders which I do not enjoy. When I informed the dasher that the order was incorrect, she dismissively said it wasn't her problem. This is frustrating because I needed the food to take my medication, and the other items were meant for later when I needed to take more medication. I hope the company can refund my money or send the correct order promptly so I do not have to make alternative arrangements.

I placed an order at Applebee's in Paramus, NJ on November 9th. The order was successfully placed and paid for in the amount of $37.07. The order was supposed to be delivered around 9:05 pm. According to the tracking information, it was marked as delivered at 10:17, but it never arrived. An email I received the next day cited a driver unavailability for the non-delivery. My attempts to resolve this through the help portal proved fruitless and frustrating. The process looped me back repeatedly, making it a futile exercise. Even trying the chat line resulted in a disconnection. I reached out elsewhere without any response. Hoping for a more successful outcome this time. Thank you, Susan S.

I have been waiting for over two weeks to start working, but I have not received any hours. Today, my friend's app showed a lot of available work with a red screen, but my app had a blank screen indicating no hours. I rely on this job to support my family and earn extra money for Christmas. It seems like there might be an issue with my app because I never receive any hours, making me think it's blocked or malfunctioning. I kindly request a thorough review of my app to address and resolve this ongoing problem.

As a dasher, I recently set up my Fast Pay for quick access to my earnings. Unfortunately, I mistakenly updated my Fast Pay details instead of cashing out immediately. Due to this error, I am now unable to use Fast Pay until Christmas day. The information I re-entered was identical to what I had previously provided. Is there a way to expedite the Fast Pay process without having to wait another week? Your assistance is greatly appreciated.

On Friday, December 13, [redacted], at 5 p.m., I placed an order on the DoorDash website for Omega Restaurant on South 27th Street in Milwaukee, Wisconsin. The order was for a chopped sirloin steak dinner that included a cup of French onion soup and a cup of chicken rosemary soup, as well as a separate quart of chicken rosemary soup. However, when the delivery arrived, I received one cup of chicken rosemary soup and one quart of French onion soup. After contacting customer service, I was informed that I would be refunded the $7.95 for the incorrect quart of soup, with the refund expected to process by Monday, December 16, [redacted]. As of today, I have not seen the credit back to my account. I also believe I should be reimbursed for the mistake in sending the wrong soup.

Do your delivery personnel have to climb stairs to reach the customer's residence? Is being able to climb stairs a requirement when hiring delivery persons? I frequently use your service and it's frustrating to receive calls from drivers sitting in their cars asking for directions to my apartment. It seems they expect me to come down and collect my food. I consider this behavior rude and question why I should tip someone who is unable to make the delivery.

Last night, I had a delivery that required a 20-mile, 30-minute round trip, but I didn't receive any extra pay or more deliveries afterward. As a new dasher, I'm unsure how to reach out. I'm concerned about this impacting my rating due to the delivery possibly being late. The app indicated the drop-off was 5 miles away from the restaurant, but it was actually on the other side of a river without a nearby bridge for access. I worry that it might have been marked as a late delivery.

While delivering an order for Doordash, I encountered an issue when the individuals at the delivery address claimed no one by the given name had ordered food. Regrettably, I prematurely marked the delivery as complete, resulting in the lack of access to the customer's contact details. It has been approximately 30 minutes, and I am anticipating communication from the customer. I am eager to reconnect with the individual to ensure successful completion of their order. Hence, I am seeking assistance from a Doordash representative in retrieving the necessary contact information to fulfill the delivery correctly. Your prompt support in this matter is greatly appreciated.

Twice in the past three days, my wife ordered from Doordash and both times she didn't receive the items she paid for. On Friday, her McDonald's salad was incorrect and missing items, and today our milkshakes were missing entirely. Instead of receiving a refund, the automated reporting service cited an issue with her phone number even though the app malfunction prevented her from changing it. They only offered credit on the app, but we are growing frustrated. Please refund her money as soon as possible or risk losing us as customers.