DoorDash Customer Service Issues

I came across an article discussing the pay structure of the company you work for, and I am curious to know if it is accurate. My husband just started with your company, and I recently signed up under him, waiting for my starter pack. I accompanied him during his shift tonight and noticed that despite working diligently and accepting all orders, his earnings were below minimum wage. I am currently researching the pros and cons of working with your company. Additionally, there was an incident where a restaurant provided the wrong order to my husband, and the DoorDash representative seemed to shift blame onto him, which we found peculiar. Can you clarify if this is indeed your new pay model? Depending on your response, we may reconsider our partnership with your company. Thank you for your attention to this matter.

Dear DoorDash Customer Support, I am writing to inform you about the unfortunate incident that occurred with my recent dinner order placed on April 19 at 8:15 pm. Despite my order being confirmed and a Dasher assigned, I experienced a significant delay. As the Dasher failed to deliver and did not respond to my calls and messages, my order remained undelivered. The restaurant confirmed my order was ready for pickup, but the Dasher never arrived. After contacting DoorDash support, a new Dasher was assigned, and my order finally arrived at 10:10 pm, two hours after the initial delivery time. Regrettably, the food was cold and unpalatable, leading to a disappointing experience for me and my dinner date who left without eating. I understand these situations can happen, but I was left dissatisfied. While I appreciate the $15 credit issued as compensation, I believe a full refund of the order amount ($55.41) along with an additional $25 credit would be suitable given the circumstances. This would amount to a total credit of $80.41, considering the inconvenience caused and the wasted food. I hope you can reconsider the compensation provided and ensure a better experience for customers in the future. Thank you for your attention to this matter. Sincerely, Amir

I received the incorrect order, and the delivery driver refused to assist me, claiming it was the restaurant's error. When I contacted customer support, I encountered a representative who was unable to grasp my situation. I had just ordered food for a meeting, received the wrong items, and was unable to get help from the delivery driver. I have colleagues waiting for their meals, a scheduled lunchtime, yet I struggled with a language barrier when seeking support. The representative required detailed information about the incorrect order, which I couldn't provide on the spot. When requesting a new order, the process was unnecessarily prolonged as the representative insisted on reviewing every past order in my account. This delayed my meeting by almost 20 minutes, with no sense of urgency or empathy displayed from the support representative. The pre-tipping practice becomes questionable when a delivery driver is unable to address order mistakes promptly. It raises concerns about the purpose of tipping if it's done before the service is provided.

Upon placing my order, I noticed it was set for immediate delivery instead of the scheduled 12:30pm time I selected. I tried to reschedule through the help option, but the website kept loading without any success. I attempted to cancel twice, but the same issue occurred with the site continuously spinning. By the time I realized, it was too late to make changes. Subway contacted me about an unavailable item, and when I explained the situation, they advised me to contact the driver. After reaching out to the driver, she suggested reaching out to DoorDash for assistance, but I couldn't find any contact information. I simply wanted to reschedule my order but ended up without the ability to cancel or modify it. It's frustrating when there are options available that don't seem to work when needed.

On April 22, I placed an order with DoorDash. Despite receiving a text confirming delivery, my order did not arrive. Upon contacting customer service via live chat, they claimed it was delivered to a different address not associated with me. Despite a history of successful deliveries to my address, an error occurred where my address was changed to an unknown one. DoorDash refuses to issue a $48.86 refund for the undelivered food. I requested they review my delivery address history and even offered to have a driver verify my presence at my rightful address. Upon searching the mysterious address online, I discovered it belongs to a skilled nursing center unfamiliar to me. As I never altered my account address, I firmly believe I am entitled to a full reimbursement. Thank you.

My 13-year-old child requested to use Doordash, and we agreed under the condition that she asks for permission each time. However, I recently discovered two charges on our account. It turns out we were unknowingly being billed a $9.99 monthly subscription fee dating back to October [redacted]. Despite speaking with four different customer service representatives and supervisors for an hour, no resolution was reached. The last supervisor explained they couldn't issue refunds for inactive charges like subscriptions. Legally, a 13-year-old cannot enter into a contract. My child wasn't aware she was being charged $[redacted] yearly for a service she used only five times. The account was under her name. After contacting Doordash's customer support, they only mentioned forwarding the issue to a review team with no clear solution. Our account was billed $29.97 on October 20th, [redacted], November 20th, [redacted], and December 20th, [redacted], even though my child had not used Doordash at that point. I can be reached via email, as I am the parent and cardholder.

I ordered Chick'n Friends from DoorDash, including BBQ ribs. But after placing the order, Chick'n Friends called to say they don't sell ribs anymore. They advised me to contact DoorDash to remove the charge from my credit card. Unfortunately, I couldn't find a phone number on your website, and the customer service links were not functioning. Kindly remove the charge for the ribs, the tax, and the tip from my credit card. - JAKIE POLLARD

I have completed my background check, and there are no issues. After receiving an email requesting my mailing address, I clicked on the link to open my account. Upon entering my correct email and password, I submitted the information, but the page that loaded next was blank with only the DoorDash logo. I am eager to start driving for DoorDash after passing the background check, but I am unable to proceed with providing my mailing address. Any assistance would be appreciated.

I signed up for DoorDash seven months ago but couldn't finish full-time. Now, I'm ready to restart. I'm Jill Garrett. I have a question about transferring to Fort Lauderdale Broward County. Is my Dasher account still active, along with the card I was given initially? Thank you, looking forward to your response.

I called and spoke to Jonathan regarding the issue. He mentioned providing me with DoorDash credit for the undelivered food. After speaking to my brother, I discovered that his food was also missing via DoorDash. I prefer a refund to be issued to my card rather than credit. Trust is crucial, and if the delivery person is unreliable, I am hesitant to use this service again. I cannot take the risk of losing food again and ending up hungry and frustrated. I would appreciate assistance in resolving this matter.

On May 6th, I shared a link with my daughter for her first order from DoorDash. Unfortunately, the original Dasher assigned to our order had to cancel, causing delays. After contacting DoorDash, a new Dasher was assigned who struggled to help us resolve the issues. The restaurant never received the order, so the Dasher had to place it over the phone with me. The amount charged differed significantly from what DoorDash indicated. Despite the food supposedly being freshly made, it arrived cold. This experience was disappointing as I normally have seamless orders. My daughter was put off and vowed not to use DoorDash again. This entire process disrupted our schedule, and we had to rush through a cold meal costing almost $30. I would appreciate a review of the charges, preferably a refund for the problematic order. The order was placed under the name Alexis and the contact number is [redacted]. Thank you for looking into this matter.

I had placed an order with Chopped Salad in Port Coquitlam at 11:25am. However, the order had not been picked up even after over an hour had passed. When contacting the restaurant, they mentioned that although the order was ready, no one had come to collect it. The door dasher assigned to my order seemed to have language barrier issues and hung up on me after being unable to comprehend the address that was provided multiple times through various channels. The door dasher ultimately canceled the order 2.5 hours later without any communication. I did not receive my meal even 2 hours after the initial delivery time. I am requesting a full refund and the return of the $4 tip. This experience has been extremely frustrating and time-consuming, impacting my work obligations. I have already reached out to customer support, but the situation has not been resolved. My disappointment with Door Dash is significant.

Hello, my name is Treykwon Meredith, and I work as a dasher for DoorDash. Today, I encountered some issues while making deliveries. Firstly, I had accepted all the delivery offers shown on the app on May 12, [redacted], including one to Wendy's. However, I received a notification stating that I had missed a delivery, despite not declining any offers. Secondly, I received and accepted an offer to deliver to HWY 55 with a promised peak pay of +$3.00 per delivery during peak hours. On my way to pick up the order before the 2 o'clock PM deadline, the offer suddenly disappeared from my app and I was informed that the delivery opportunity had been reassigned to another dasher. This HWY 55 delivery, which would have been my final one for the day, was valued at around $10 plus the additional $3 peak pay, which I unfortunately did not receive due to the unexpected app glitch. I hope to resolve these issues as they were beyond my control and want to ensure my peak pay is not affected unfairly. Looking forward to your prompt response.

I purchased a DashPass subscription for $9.99 valid until May 22, [redacted]. On May 6th, I was charged a delivery fee by Pizza My Heart despite ordering over $50 and being only a mile away. I have since canceled my DashPass and believe I am due a refund for either the Pizza My Heart charge or the monthly subscription fee, as there was no discounted rate as advertised. I appreciate your assistance in resolving this issue. Thank you, Vici.

I want to clarify that we placed an order at JACK IN THE BOX in January [redacted]. We were not notified of any charges. We intentionally declined subsequent payments due to inability to access the account, but DoorDash/DashPass proceeded to make unauthorized multiple charges. We demand an immediate refund along with associated fees. We do not utilize your service and are extremely dissatisfied. The recurrent improper billing practices, like charging us full price today, May 17, [redacted], for a shortened period (ending June 6), are deceitful and interfere with our finances. We insist on a full refund by the end of today, Friday, May 17, [redacted].

I would like to report an incident that occurred on May 24, [redacted], at 10:59 pm regarding a DoorDash order [redacted] under the name Ali G. The Dasher, a male who did not provide his name, was extremely rude and disrespectful upon arrival at Pollo Tropical. He used profanity towards the staff and created a scene, insulting and rushing the workers. This behavior, in front of other customers, including families and elderly individuals, was disruptive and unacceptable. Despite the workers not even having seen the online order yet, he berated them, made derogatory remarks, and continued his disrespectful behavior even while handling another order. His loud phone conversation further added to the unpleasant experience.

I used your service for the first time 3 days ago and had a terrible experience. The driver was unprofessional, arrived late, and the food was undercooked and overcooked. The steak was raw on one side and overcooked on the other, while the mac and cheese had uncooked noodles. My family got sick after eating it, and the restaurant directed me to seek a refund through your service. I am extremely disappointed as I had to miss work due to being sick. I would like a refund for the inedible food and poor service.

Hello, my name is Shawna. Earlier, I made an error by accepting an order that was out of my location mistakenly. I resolved the issue by unassigning it from myself. Unfortunately, this incident affected my ratings negatively, which is disheartening since it is only my second day. The orders were assigned just 30 minutes before my shift ended, and one alone would take 37 minutes to reach the restaurant. I kindly request to have the ratings for these two orders, which were inadvertently out of my area, adjusted so it doesn't impact my overall rating. Please provide me with any feedback or guidance on what I can do to rectify this situation. Thank you for your assistance.

I am inquiring about my earnings as a delivery driver. The compensation provided is less than minimum wage, with only $6 for an hour of work. The breakdown of payments, with a base pay of $1, raises concerns about the accuracy of tips received from customers. The delivery fee of $5.99 seems disproportionate compared to what drivers earn. Additionally, the lack of consideration for gas expenses is troubling, especially in a high-cost area. The removal of incentives and glitches affecting payments make it challenging to cover essential expenses, leading to health issues and financial strain. I urge for fair compensation and resolution of these issues to ensure proper payment for the services provided.

Subject: DoorDash Overcharge and Incomplete Order Dear DoorDash Team, I am writing concerning Order Number [redacted] from Wendy's delivered to [redacted] Waterford on June 17, [redacted], under the name Alan Scholz. My order, which should have totaled $30.11 (not including tax, delivery fee, or tip), was charged at $53.45. Additionally, the SW Avocado Chicken Salad was missing from the delivery, resulting in further overcharge. To compound this, a small chili was included, though never ordered. Aside from the overcharge, the delivery was missing essential items like plastic cutlery, hot chili sauce, cheese, onions, and crackers for the chili. I am seeking a refund for the overcharged amount and would appreciate guidance on the appropriate sum. Thank you for your prompt attention to this matter. Regards, A. S. [redacted]