Domino's Pizza Customer Service Issues

I had an issue with my food order last night. One of the pizzas was not made with light sauce as I requested, and the bacon tomato chicken and the feta spinach cheese bread were cold upon arrival. When I contacted the manager the next morning, she was unhelpful and unwilling to assist since the problem didn't occur during her shift. Another staff member I spoke to later was also unsympathetic and offered a $15 credit without showing concern or offering an apology. He refused to remake the items for delivery, insisting I pick them up. The overall attitude and lack of customer service from the staff was disappointing and frustrating.

I placed an order for pizza and wings at the Johns Island, SC store #[redacted] using my AMEx card, but the order never arrived. I tried calling the store, but no one answered the phone, and the tracker was not activated. After finally speaking to Houston, he could not provide an explanation and only apologized. I requested to cancel the order, and he mentioned it would take 2 days for the credit to appear, even though I was charged before the order was fulfilled. This experience is unacceptable, with false advertising, lack of customer concern, and no compensation for disrupting our family weekend.

I placed an order on September 27, [redacted], around 5 PM at store [redacted] in Denver. The order was approximately $40. The staff asked for my name, phone number, and address twice. They said delivery would take 30 to 45 minutes. After over an hour, I called the store to check. They couldn't find my order at the correct address. It turned out they had my old address on file and delivered the order there. They promised to resend it. At 7:40 PM, the order hadn't arrived, so I called again. The staff said the driver had left 40 minutes earlier. The delivery finally arrived, but the pizza was cold and the wings were only warm. Despite the replacement order and refund, I find this service unacceptable. Please contact me at [redacted].

I ordered 2 medium pepperoni pizzas, 12 pieces of Amazon Bites, and a 2-liter Orange Fanta for $35 with a delivery charge of $4.99, instead of the advertised $23.99. The delivery took longer than the promised 1 hour and 15 minutes, arriving at 10:28 pm after ordering at 9:05 pm. The pizza was messy and not sliced. I emailed immediately but received no response. I would appreciate a refund as the quality did not match the price, although I had to feed my kids. This has never happened before, despite being a frequent Domino's customer. Thank you for your attention. I have pictures to send if needed.

I want to express my gratitude to the Dominos store located on Hwy 29 & Crossroad Tate Rd. in Cantonment, FL. Since they opened, I have been a loyal customer and have been consistently impressed with their service. While I miss their former manager, Molly, the new manager Zach is doing a fantastic job. The store remains clean and efficient, and Zach is always greeting customers with a smile. Even during busy times, the wait is minimal, and the pizzas are always delicious and hot. I recently witnessed a customer causing a scene in the drive-thru over a pricing issue, and Zach handled the situation with grace and professionalism. Despite the unreasonable behavior of the customer, Zach remained calm and offered a solution. I was amazed by his composure and the staff's professionalism in dealing with a difficult situation. Kudos to the team for not giving in to the demands of such a troublesome individual.

Yesterday, on 9/28/[redacted] around noon, I visited the Domino's Pizza store at [redacted] Broadway, Brooklyn, NY [redacted]. I was disappointed to find no displayed menus indicating the available pizzas. When inquiring about this, I encountered Shawn, a 5' 11" dark-skinned African American man, who rudely informed me they don't have menus. I reluctantly bought a basic small pizza for $10.88 using my Capital One credit card, as their card machine wasn't functioning properly. While seated, I noticed a hidden chalkboard advertising the manager's special, a large pizza with one topping for $9.99. Upset by the obscured sign, I asked Shawn to exchange my small pizza for the special. He unhelpfully stated the small pizza was already in preparation. After a disagreement, I requested to cancel my order and receive a refund, which he reluctantly processed. Despite my insistence on a receipt, Shawn claimed it wasn't possible due to their system limitations. I later discovered my cancellation record had vanished from my Capital One account. My requests are for a refund, improved customer service, visible menus, functioning card machines, employee nametags, and reconsideration of Shawn's employment due to his disrespectful behavior. Having been a Domino's employee in the past, I believe Shawn's conduct does not align with the company standards.

I ordered 2 large pizzas on Friday, 09/27, and was told they would arrive in approximately 30-45 minutes. However, my pizza was not delivered. While waiting on my porch, I saw the delivery driver pass by, followed by a U-Haul truck. The driver handed the pizza to a person in the U-Haul truck instead of me. When I contacted Domino's over an hour later, they confirmed the delivery mishap. They apologized, mentioned the driver's error, and suggested I contact the police. They even mentioned charging my card again for the pizza. I declined this offer as I had already paid. Disappointed, I had to get chicken instead. I plan to report this incident to my bank for fraud and request a refund for the undelivered pizza.

I ordered a large Meat Lover's pizza and a 2-liter soda online from the airline location in Houston, TX, as no one was picking up the phone. Unfortunately, the pizza was terrible. It seemed old as the sauce had a mushy taste, and we could barely eat any of it. Hours later, both my girlfriend and I woke up with stomach cramps, and I started vomiting a lot. When I contacted Domino's, they wanted to pick up the remaining pizza to test for bacteria, but no one has shown up even after 4.5 hours. Dealing with Domino's customer service has been frustrating. In my opinion, Papa John's is a much better pizza option.

On September 28th around 12:03, I made an order at Domino's on Wornall in Kansas City but they double charged me. After informing the manager, all he offered was a free order to compensate for the duplicate charge. I explained that I preferred a refund, but he mentioned I needed to contact Domino's directly for assistance. Later that night, I noticed unauthorized charges on my card from a PayPal account linked to Papa John's, a place I did not order from. This led to further charges on Sunday, totaling $28.92. I had to cancel my card due to this inconvenience. I questioned Domino's hiring process and felt uneasy giving my card details. Despite this, Domino's has been my go-to, with my frequent orders each month. I am disappointed by this experience and unsure whether to be more upset with Domino's or myself.

Hello, I'm Lydia. My 18-year-old daughter recently graduated from high school and is waiting to start college. We suggested she get a job at Domino's Pizza for job experience, thinking it would be a great opportunity for her to learn in the real world. However, working at Domino's turned out to be a bad idea. Although my daughter loves working there, the manager is very unprofessional and did not properly train her. They lack people skills, show favoritism towards Spanish-speaking women, and have sent my daughter home multiple times after just a couple of hours of work. I believe this may violate labor laws in California. The manager's poor skills are concerning, as it appears that there are more managers than regular employees at this store. It seems like young adults are being bullied by older women, which could escalate and result in legal issues. As a concerned mother, I believe this situation needs to be addressed.

I recently placed an order from store #[redacted] but unfortunately, there were issues with the hand-tossed pizza I received. The pan pizza was fine, but the hand-tossed pizza had melted cheese without proper toppings on a disappointing crust. When I called to address this, the server I spoke with gave me a hard time and claimed she made the pizza herself. After being put on hold multiple times, I was not able to speak with a manager effectively. I am still waiting for my corrected order, and it has been an hour already. I am disappointed with the customer service I have received, and I hope this issue can be resolved promptly. Thank you. - Mrs. J.A. Miller Jr.

I made an online purchase at store [redacted], went there to pick it up and was informed that my food was still being prepared. After waiting an additional 20 minutes, I asked again and was then informed by the cook that he had not seen the order on his screen but could start making it without an apology. Despite already paying and waiting for over 30 minutes, the order was not processed. This incident occurred last Friday when I ordered lunch for my co-workers and myself, who were all expecting the food by 12 pm. I had to request a refund and find food elsewhere. It has been four days, and I am still awaiting the refund. Reference #: [redacted]8 Approval code #: [redacted]

Hello, I placed an order for Pizza etc online at 6:40 pm with a delivery time of 7:45 pm. Despite waiting until 8 pm, the order did not arrive. I checked the app and decided to call to check on the status. The person I spoke to said it would be another 10 minutes without asking for my address, which seemed odd. After waiting an additional 20 minutes, I called again and this time the person asked for my address and realized they had missed my order. This delay caused inconvenience as I had plans. I am disappointed with the service and have requested a refund. However, the local Domino's Pizza is refusing to issue one. I hope to receive the refund promptly. This experience has left me dissatisfied with how customers are treated.

I need assistance with reinstalling my Dominos app on my phone to access my profile and pizza points. I've been unable to download a replacement app due to persistent issues. When I called my local Dominos to place orders, they mentioned receiving numerous complaints about the app disappearing. It's crucial to address and resolve this issue as soon as possible.

I am having issues with the app as it indicates that we are outside the delivery area. However, this is incorrect as I have been receiving deliveries for over 15 years. I have contacted the local Domino's branch, but their response was unhelpful. Despite monitoring the situation since online ordering became an option, the problem persists. My address is [redacted] Roadrunner Dr, Durant, Oklahoma, [redacted]. Thank you, Charlotte S. [redacted].

I want to report an incident involving a driver at the intersection of 10th Street and Shadeland in Indianapolis, IN. I observed a white Hyundai car crossing 10th Street and cutting through a gas station parking lot, presumably to avoid a red light. The driver then ended up behind me, tailgating me while I was driving 5 miles over the speed limit. He swiftly changed lanes and overtook me aggressively, continuing to tailgate another vehicle until it moved out of his way. Furthermore, he waited until the last moment to switch into the left turn lane from the center lane. This reckless driving behavior is not isolated, as I have encountered similar incidents from drivers at this location on previous occasions.

Today, I phoned Domino’s on South Main Street in Middletown, CT. When I provided my address, the employee seemed unsure about delivery there. After requesting to speak with the manager, I was informed that I needed to order from Rocky Hill. I questioned this distance and resolved to contact corporate for clarification. The experience left me dissatisfied with the service and behavior of the staff. I ultimately placed my order with Domino’s in Rocky Hill but am considering trying a different pizza place in the future.

I placed an order online, but the website glitched and claimed it didn't go through. Within 15 minutes, the delivery arrived at my door. The driver informed me that some customers were mistakenly double-billed and suggested I check my card. True enough, I was charged twice. When I contacted them, they were unhelpful, accused me of lying, and denied any error. Later, an employee revealed that they were aware of the issue but covered it up. Despite being yelled at by the manager, Vanessa, I discovered the truth. I have two charges for one order, and only one employee was honest enough to disclose it. The incident occurred at Domino's Pizza on Palmdale Blvd in Palmdale, California. I'm disappointed by the lack of transparency and the rude behavior. I demand a refund of $30 for the error.

I placed an order online with Domino's, and they charged my credit card even though the order was declined due to address issues. I was informed it would be refunded in 3 to 4 business days. When I requested a text confirmation for the refund, the manager refused, citing store policy. I expressed concern about proving the refund without documentation, he mentioned a transaction record on their end. Despite my inability to take a screenshot at the time, the manager was unhelpful, rude, and reluctant to provide assistance. I followed up after 4 days to inquire about the refund, but he rudely assured me it would appear the following day. He later denied the refund, claiming I failed to provide evidence. When I confronted him about the unfair charge, he abruptly ended the call. I have escalated the issue to my bank and have additional evidence of the order mishap. Unhappy with the disrespectful treatment I received during this ordeal.

I worked at Lynden Domino's on their opening day, and it was initially enjoyable until I was touched by another employee, who happened to be the owner's son. When I told him not to touch me, he dismissed me as crazy. Later, the owner himself touched me, but after politely asking him not to, he apologized. Unfortunately, by the end of the night, they informed me that I was no longer welcome in their company. Having worked for Domino's before, I believe this is not how a store should be managed. I hope someone genuinely addresses this issue to prevent more inappropriate incidents in the workplace.