Domino's Pizza Customer Service Issues

I saw the TV commercial offering two, two-topping pizzas for $5.99 each delivered, but when I called, they added a $3.00 delivery charge. This was misleading. My local store in Anderson, South Carolina, managed by Meghan, was unhelpful. In the end, our two medium pizzas cost $16.03 for delivery. The reminder on your recording to tip the driver was inappropriate. Despite the convenience, I won't order from your company again due to the misleading advertisement. It's concerning that this is on national TV. I'm open to discussing this further if someone from the company wants to call me. I plan to report this issue to the authorities. - Pamela Henderson, Esq.

Hello! Last Wednesday, I visited my nearest location to place an order. Unfortunately, my debit card did not go through initially due to an internet issue on-site. Although it eventually processed, my bank mistakenly flagged it as a duplicate charge. Despite getting a refund, my bank still charged me overdraft fees due to insufficient funds. This occurred at the Lake Zurich, Illinois location. Sadly, a similar incident happened to me at the Round Lake Beach, Illinois location last July, which cost me over $90 in overdraft fees back then and now over $[redacted] for the recent errors. Living on a tight budget, particularly relying on disability benefits, even the slightest discrepancy can trigger a chain reaction of charges. Experiencing the same issue at two different locations from the same business totaling over $[redacted] in overdraft fees is extremely frustrating and should not be happening.

I am a regular customer at your Kirkcaldy branch and unfortunately, I have encountered several issues that have required me to call and have my order replaced. Even though my original request was clearly printed on the sticker, my order has been repeatedly incorrect. Despite waiting for over an hour for delivery on a busy Saturday night after work, the food I received did not match my order. My initial order included a large stuffed crust pizza with a BBQ base, x2 Tandoori chicken, and ham; a Kicker box with wedges and hot chicken bites; and cookies and Ben and Jerry’s Ice cream. What I got instead was a large non-stuffed pizza with a tomato base and only x1 Tandoori chicken, and the chicken combo in the Kicker box was wrong as well. Upon calling the store, the response I received, possibly from a manager, was unacceptable. I was told that due to my previous complaints, they were unsure about replacing the entire order. After a heated conversation, they agreed to replace only the pizza and kicker box. The lack of attention to detail and poor customer service at this store has left me extremely dissatisfied. I have photographic evidence of the order stickers and the food received. Please reach out to me for further details. I hope for improved customer service and training for the staff at this location. -K. Holgate

I recently visited the store to pick up my order. Unfortunately, when my pizza was ready, I was informed that the wings were forgotten in the oven. This resulted in a delay, causing my pizza to cool under the heat lamp. Upon receiving the wings and leaving, I discovered they had given me hot wings instead of the barbecue ones I ordered. I returned to the store, where the staff seemed disorganized. The employee who took my order initially seemed confused and suggested simply adding barbecue sauce to the hot wings. Feeling frustrated, I eventually accepted the wings as they were and left. The overall experience was disappointing and lacked efficiency, as the store appeared to have minimal orders at the time.

Hello! I am reaching out with a request to Dominos, as we are longtime customers who appreciate the gluten-free crust option due to our children's allergies. Currently, we find it costly as the small size forces us to order two individual pizzas, totaling around $27-$30 with toppings. As a suggestion, I would like to see the gluten-free crust available in a larger size to better accommodate our family size or as an option on the $5.99 medium carry-out deal. Your consideration of this would be greatly appreciated. Thank you for continuously providing delicious pizza to our family. We are loyal fans of Dominos! -A. H. Birmingham, AL

Hello, my name is Naresh, and I have been a loyal customer of Domino's for years. I have had a few unpleasant experiences with Domino's recently. When I order pizza, the system promises delivery in half an hour, but it often takes nearly an hour for the delivery person to arrive. By then, the pizza is cold, not hot as expected. This time, I was truly frustrated when the delivery person asked me to meet him half a kilometer away from my home instead of delivering to my door. When I raised this issue with the manager, he was rude and abruptly mentioned that I would receive a 300rs credit to my account in 3 to 4 days before hanging up. I believe it is essential to address customer complaints with more care and respect. I would like to understand the steps that Domino's management will take to improve the service for its customers. Thank you, Naresh

I recently purchased a carryout order from Domino's using a $20 gift card and a $4 debit card. While the pasta was enjoyable, the cinnamon twists were disappointing as they were dry and lacked cinnamon and sauce. Additionally, the missing icing on the twists I paid extra for was frustrating. The wings were average, but the sauce I requested was forgotten. To make matters worse, I received Diet Coke instead of regular Coke. To rectify the situation, I had to place a delivery order for more cinnamon twists and specialty chicken for my boyfriend. Fortunately, this time they were prepared correctly with ample cinnamon and included the three icings I paid for. I spent $22 in total and feel disheartened by the entire experience. I believe I am owed a refund for the duplicated purchase of the cinnamon twists, the missing icings, hot sauce, Coke, and the delivery fee. This entire ordeal has been quite vexing.

Dear Dominos Customer Service, I recently purchased a large 3-topping pizza at your East Limestone store for the advertised price of $7.99 for pick-up. However, when I arrived to collect my order, I was charged over $20. The staff informed me that I needed to select a coupon on the app for the discount to apply, which I found frustrating as I had chosen pick-up. Despite the confusion, I decided to proceed with the purchase. I was then told that my pizza had been damaged during the preparation process due to sticking to the pan. They offered to remake it, but as it was already late and my kids were hungry for pizza night, I agreed to wait. After a significant delay, they provided me with a medium pizza instead of the large I had ordered. This mix-up resulted in a lengthy and frustrating experience. I would appreciate it if you could look into this matter and ensure that such issues are resolved in the future. Sincerely, T.M. Harvest, AL

I placed an order for pizza using my girlfriend's card on the mobile app. When I went to pick it up, the store requested the credit card and ID, which I didn't have because the card was my girlfriend's. Frustrated, I canceled the order and left. After discussing it with my partner, she called the store to confirm that I could pick up the pizza with her card and ID. They agreed over the phone, so I returned to the store, presented her card, her ID, and offered mine. However, the manager then changed his mind and refused to give me the pizza unless it was my money. It felt unfair and discriminatory, especially after getting permission beforehand.

I placed a carry-out order, but when I arrived, they asked me to wait an additional 10 minutes. I had to return home and still no food was ready. I tried calling for over an hour and a half with no answer. I asked if they could deliver the order instead, but they declined. I am very disappointed with the service and the rude behavior of the staff. I paid for the pizza, but it has been hours and it's still not ready. I would appreciate a coupon or full refund for the inconvenience. I don't plan on returning and will inform my family and friends to avoid ordering from them in the future. It's frustrating to be treated this way after already paying for my order.

On September 18, at 10:42 pm, I placed my order which was confirmed at 9:33 pm. The delivery driver called at 10:18 pm stating she had to return to the store as she forgot half of my order. Thirty minutes later, when I called to inquire about the delay, the manager insisted I pick up the order. Despite my confusion, the manager claimed the driver called and we didn't respond initially. This contradicted my conversation with the driver who explicitly mentioned leaving half of my order. The manager, Christopher, behaved rudely, even going as far as hanging up on me while accusing me of lying. The driver never returned, and the manager seemed indifferent to the situation. This lack of care and empathy is disappointing, especially as a long-time customer who frequented this location for three years. The dismissive and disrespectful behavior exhibited by Christopher is tarnishing the reputation of Dominos on Union Ave in Memphis, TN. This is a far cry from the top-notch customer service the company prides itself on. It's disheartening to realize that such poor service is becoming commonplace in that branch, impacting not just me but my entire family who now has to go without dinner due to these unprofessional actions. This incident warrants a thorough investigation and appropriate compensation for the inconvenience caused.

Good evening, my name is Jimmy Dale Drennan III. I work at store number [redacted] in Hood River, Oregon. I would appreciate a callback to discuss the ongoing issues at our store over the past 8 months. There have been incidents of sexual harassment involving minors, management breakdowns with yelling and screaming, and accusations against me for being aggressive, which I deny. I take responsibility for my mistakes and strive to improve. I am one of the assistant managers at the store. Your prompt attention to this matter is greatly appreciated. Thank you for your time. - Jimmy D.

I would like to report an issue concerning the store situated at [redacted] W. Florida Ave. Hemet, CA [redacted]. Recently relocated, I opted for pizza at Domino's around 8:30 pm at the mentioned branch. Despite the crowded lobby, I was not prepared for the unprofessional atmosphere upon entry. The store was chaotic, with disoriented staff, notably a young man rudely interacting with colleagues while preparing pizzas. As a manager myself, such behavior is unacceptable. This lack of organization and leadership reflects poorly on Domino's image. The experience was negative and uncomfortable due to the poor management displayed. I left feeling uneasy, fearing repercussions for the team. Best, R.L.

I made an order at 7:58 PM at Domino's located at [redacted] Roswell Road, Marietta, Georgia. The order consisted of two medium two-topping pizzas and cinnamon twists. The Domino's Pizza Tracker indicated that Victoria was preparing my order by 7:59 PM and double-checking it for perfection by 8:23 PM. Despite waiting until 9 PM for the delivery, I decided to visit the store due to a prior incident where my order was not delivered. Upon arriving at the store, I found the phone ringing with no answer despite multiple employees present. After being on hold for around 10 minutes, I expressed my frustration to the employee who finally answered. Despite being informed that they were busy with only three delivery drivers, I was assured my pizza was on its way. I expressed my disappointment and stated it was the second time this had occurred, leading me to reconsider ordering from Domino's in the future.

I used my rewards points to order a pizza, upgrading it to a large for $3. I paid $3.24 with my debit card. When my fiance tried to pick it up, he was told he couldn't because the order used my rewards points. I had to go to the store, but I didn't have my ID initially. After going back for it, they still wouldn't give me the pizza without it. I argued about the online order and prepayment system not being convenient if I needed to show ID in-store. The general manager, Cindy, insisted on the ID. Eventually, I ended up paying with my debit card for the pizza. This unexpected hassle caused a delay in my kids' meal and the reward points weren't utilized as planned.

I had trouble placing an order through the online app which prompted me to call the store. Despite being told the coupon I wanted to use was for online orders only, I explained I couldn't apply it online and called the store. The call got disconnected after getting the discount, and when I requested to speak to a manager, I was informed it would be half an hour before one would be available. After recounting what happened to the manager, I overheard her asking someone else about the situation, even though she claimed to have been present when it occurred. I felt the manager had a bad attitude, so I mentioned I would escalate the issue further.

On Thursday, September 19, [redacted], while driving home, I was involved in an accident with your delivery driver, Anthony Martinez, at the intersection of Nevada and St. Elmo. Martinez, making a left turn, hit my car as I was going straight through. Despite the collision, Martinez left the scene but was later located at Domino's Pizza, where I informed him of the incident. After exchanging insurance information, I discovered that Martinez had not yet filed a claim with his insurance company, which the manager, Chris, had neglected to do. I expressed my dissatisfaction and intention to escalate the issue to corporate Domino's Pizza. I am troubled by the driver's negligence and the location's lack of action. My car was damaged, and I am experiencing physical discomfort as a result of the accident. I can be contacted at [redacted] or [redacted] Thank you for addressing this matter.

I recently had an experience with ordering from the Dominos at [redacted] S Olden Ave in Trenton, NJ over the phone. During the call, the employee seemed to have difficulties taking my order, but I didn't mind as long as it was accurate. However, after waiting for an hour for my delivery, I discovered that the wrong address had been used. When I called the store, the manager was unhelpful and rude, interrupting me and eventually hanging up. This kind of service is not new to me from this location, and I am disappointed by the lack of care. I've noticed similar complaints online, so I feel the need to report my experience.

I recently ordered a Peppy Paneer regular pan crust pizza from Domino's at DLF IT Park in Ramapuram, Chennai. Unfortunately, my order was not fulfilled correctly. Despite requesting a pan crust, I received a dry normal pizza. When I tried to exchange it, I was told it couldn't be done due to the billing already being processed. The taste was not satisfactory, but I ended up eating it because I had already paid for it. Additionally, the air conditioning at the store was not working, despite my multiple complaints. The overall service experience was quite poor.

I placed an order for 15 large pizzas and 6 desserts from my local Domino's, scheduling it three days in advance. I even called the store right after placing the online order to confirm the details. I requested plates and napkins to be included and specified an 11:15 AM delivery time. Despite assurances that everything was on track, the order arrived 30 minutes late without the plates and napkins. Our past excellent experience with Domino's had deteriorated over the last year, prompting us to give them another chance. Unfortunately, this first order was a letdown. Our local store at [redacted] in Sylva, NC handled this, and my order number was [redacted]. We used to be regular customers, but this experience has made us reconsider future orders. It's disappointing that the service was so lacking, even a follow-up from the manager would've been appreciated.