Direct Express Customer Service Issues

I'm Felicia Morgan. I called on 9/9/[redacted] regarding $33 being deducted from my card. Today, $[redacted] was taken from the card. I've been on hold for 3 hours waiting for a call back with no luck. I need a supervisor to contact me at [redacted] urgently. The money on the card is for my son's rent, and I didn't give my card to anyone. This issue is critical, so please reach out. I have also contacted disability services about this matter.

Hello, my name is Joshua Little, and I am a Direct Express account holder. Unfortunately, I lost my card over two months ago, and the process of getting a replacement has been challenging. Direct Express requested verification to prove my identity, which I promptly faxed to the provided number along with the claim number. After following up as instructed, I was promised a new card within 24 to 48 hours, but that hasn't happened. As a person with a disability who is currently homeless, I urgently need access to my funds. Despite my repeated attempts to reach customer service, I've either been disconnected or informed of high call volumes. This situation has been emotionally and physically taxing, especially when facing freezing temperatures. My SSI money doesn't solve my homelessness, but it does provide necessary assistance. If anyone can assist me in expediting the replacement card process, I would greatly appreciate it. You can contact me via email at [redacted] Thank you.

I recently canceled my Wall Street Journal subscription for $12 before the payment processed, but they still charged me. The same issue occurred with Netflix; despite canceling last month and receiving a confirmation email, they charged me $17.25 this month. As a result, I am hesitant to make online purchases as companies are not honoring their policies and still deducting funds.

I noticed that around 1 a.m. on the 31st, my account showed all my funds were intact. However, upon waking up at 11:30 a.m., I discovered all my money was missing. After promptly canceling my card, I have been persistent in reaching out to the fraudulent department to report the issue, unfortunately with no luck. I need help in connecting with the fraudulent department as soon as possible. My name is D. B. Rasberry, and I can be reached at [redacted]. Thank you for any assistance in resolving this matter.

On the 31st at 1 p.m., I confirmed that my money was in my account. I fell asleep, and upon waking up, my funds were missing. I promptly called, cancelled my card, and now I am unable to connect with the customer service department to report the fraudulent use of my card. My name is Dameion Raspberry. I have been trying to reach them since the 31st of last month without success. I am concerned as I may soon be without a place to stay.

It's been 5 days since I've been trying to contact customer service, but I'm always put on hold for an hour without speaking to anyone. I need to withdraw funds to pay bills and this situation is unacceptable. I visited the social security office twice, but they couldn't assist me with the card. The card is set to expire on December 31, [redacted], and I am unable to access the funds that were deposited in your bank by the Social Security office. This whole situation is causing me a lot of stress.

I am concerned about recent unauthorized transactions on my Direct Express card. Two deductions totaling $73.32 were made on 1/6/20 and 2/3/20 by MRPMT.com without my knowledge or consent. As an elderly resident in an assisted living facility, I did not open an account with them or authorize any charges to my card. I urgently request a full refund for the unauthorized charges and the immediate closure of the account. The last four digits of my card are [redacted], and my name is Lorraine Burns. For any inquiries, please contact my son Michael at [redacted].

Hello, my name is Dakota. I have been patiently waiting for my Direct Express card for a month now. Unfortunately, I am unable to access my money without the card. Every time I reach out to customer service, I encounter obstacles and receive no assistance. The automated system requires my card number and pin, but as I have not received the card yet, I am at a standstill. Feeling frustrated, I am turning to this message as a last resort. I am eagerly awaiting a response or a call back. Your help in resolving this matter would be greatly appreciated. Thank you.

My name is J.M., a retired Army veteran currently hospitalized in Gainesville, Florida. I've undergone three surgeries with one more pending for a knee replacement. Due to memory issues, my bank card was locked after attempts at changing the pin. Unfortunately, I accidentally damaged the card and am unable to access my account details. I urgently need to transfer funds to my account in Starke, Florida, with the routing number [redacted]76 and checking number [redacted]66. Being on my own, I would greatly appreciate any assistance with a one-time transfer of $[redacted].00 to cover essential expenses. Thank you kindly for your help.

I am experiencing three issues with my card ending in [redacted]. Firstly, the password keeps changing from a dog to an eagle and is not working. Secondly, I see unauthorized charges on my phone from uber.com, $9.99 and $39.99 for an address update. Lastly, I have a new Chase bank account and need to transfer money to it to help out my fiancé in New York. I have been trying to contact customer service since 1 am yesterday, but I keep getting messages saying they are busy with calls. My fiancé and her two daughters are in need of money, and I need help urgently. Please call me at [redacted] or email me.

Hello, I recently ordered a new Direct Express Card on the first because of some concerns I had about its security. I opted for expedited shipping and was expecting it to arrive today. Unfortunately, I have not received it yet. I was not initially given a tracking number, but now I realize it would be helpful. If possible, could you provide me with the tracking information for my card delivery? I am willing to provide my social security number or any other necessary details to assist with this matter. Thank you.

I was out with my fiance, making stops for gas and cigarettes for $1, a purchase for $[redacted], another for $[redacted], and a third for $[redacted]. My check showed two deposits, $[redacted] and $[redacted]. I, Terrel W., tried to pay my rent but my card was declined. When I called, I was told there was high call volume. When my fiance called, it said no card was registered to my social. I am concerned and confused about where my money went.

I have encountered an issue with my Direct Express debit card, indicating unauthorized usage. Despite attempting to resolve this since mid-January, I am still unable to access my funds as of February 4. When calling customer service, I am unable to reach the appropriate options and often end up on hold without any resolution. I even contacted the Social Security office, but the provided numbers did not assist me in resolving the issue. As my benefits are crucial for my survival, I am feeling desperate for a solution. If necessary, I may need to seek legal advice, as I have exhausted my attempts to resolve this matter independently.

On February 3rd, when my disability check was expected to be deposited into my Direct Express Card, I encountered issues. An unauthorized ATM transaction of $[redacted] or more occurred, but I still possess my card, ruling out theft. When attempting to withdraw money on the 3rd, I received an invalid card message, hindering my access to funds. The urgency lies in my upcoming rent payment, which I cannot cover due to the inaccessible funds on my card. I have made multiple unsuccessful attempts to contact your customer service due to high call volumes.

On January 5, [redacted], a $[redacted] charge appeared on my statement from USAA. Typically, I withdraw money at Chevron due to their lower service fee compared to ATMs. I wish to dispute this transaction. Despite attempting to reach out to the dispute line in January, it was constantly busy with a recording advising to call back later. I kindly request Direct Express to investigate this charge, acknowledging the standard 45-day dispute process. Please send me the necessary paperwork to proceed with the dispute. Contact me at [redacted] Thank you for your attention. JoAnne M.

On January 3, [redacted] (payday), I noticed unusual activity on my card, and after contacting customer service, they cancelled it and assured me a new card had been ordered with a delivery window of 7 to 14 business days. It is now February 5, [redacted], and I have yet to receive the replacement card. Unfortunately, this delay has led to the non-receipt of my monthly SSI payment, affecting my ability to pay rent and other bills, causing distress for both myself and my landlord. Despite calling customer service persistently for the past three days, I have not seen any progress due to the high call volume. The urgency to resolve this issue is paramount for me. Thank you. - Jaime J. M.

My name is B. R. Gilbert residing at [redacted] E. Cobb Blvd #9, Crandon, WI [redacted]. The last four digits of my card number are [redacted]. I confirm that I have my card with me. Despite my possession, it was reported lost or stolen on February 1 - 2, without my knowledge. I was notified by customer service that the card was canceled, and a replacement is on its way. However, I have yet to receive the new card and do not know the destination address. My financial security relies on this card, and I urgently need to know its status and the address it was sent to. I must maintain my livelihood by paying rent and expenses. Please update me on the new card's delivery and activation status. Kindly contact me at [redacted] if needed.

I'm trying to update my account address, but reaching a live person is impossible. I have to go through a lengthy process, only to be informed of a high call volume before getting disconnected. There is no online chat or email support available. This entire experience is frustrating and feels like a waste of time. It would greatly help if they could offer a chat option and have sufficient staff to answer calls promptly. The consistently high call volume suggests they need to make some improvements.

I lost my card and contacted Direct Express on Jan 17 to request a new one. The automated system mentioned it was shipped on Jan 18, but I haven't received it yet. Despite receiving my disability check on Feb 3, I am struggling to pay my bills. I have tried calling their number [redacted] times to expedite a new card via FedEx. This situation has made me very upset and physically unwell due to my poor health. It would be helpful if they had a system to screen voicemails and return calls. When you are elderly, disabled, and financially strained, it is crucial to have access to your funds.

I have not received my new card, and it has been over two weeks since I called and reported it lost. My check has been added to the card, but I cannot access it online as I don't have the card number. I have tried calling 1-[redacted] for three days with no success. It seems impossible to reach them during the beginning of the month. Even if the card had arrived in the mail, I would still have issues activating it. I urgently need access to my funds. If they continue to ignore my calls, I will take my business elsewhere. If I cannot speak to a representative by tomorrow afternoon, I will consult with a lawyer.