Debenhams Customer Service Issues

I received my order DUX[redacted]29, but unfortunately, some items are missing. The email confirmation stated that the entire order was delivered, but in reality, 8 pieces are still missing. Hermes only delivered 2 bags, but there should be more items. Additionally, in my second order, a few items are missing as well, even though the email status shows it is still in progress. While I am willing to wait for the second order, my main concern is with the first order that was marked as dispatched and now as delivered, without the complete items. Today, I only received half of the ordered items. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I recently placed an order on Debehams' website for next day delivery totaling over £[redacted], consisting of Christmas presents. Unfortunately, upon delivery, I only received two bags with less than half of my items. The most expensive items, like jackets and toys, are missing. When I track my order, it incorrectly shows as delivered when in reality, many items are missing. I am disappointed with this experience and wish to return the incomplete order. I am particularly frustrated as I am unable to contact anyone for assistance. As a loyal Debehams customer for years, I am let down by this online service. I urge Debehams to address this issue promptly and provide an explanation regarding the missing items. My order number is DUX[redacted]01, and I hope to receive a resolution soon.

I need to return a pair of Levi jeans as they do not fit. I am having trouble finding the return instructions in my email. Despite trying to reset my password four times, I have not received a link to do so. I have attempted to reach out through WhatsApp and also tried calling the numbers on the website, but no one is answering. This lack of communication is quite frustrating. If possible, please get in touch with me via email or phone. Thank you. -Joan O. Address: 7 Madeira Close, Newcastle upon Tyne, NE5 1YD Phone: [redacted]2

I have been attempting to get in touch with Debenhams without success. There are no stores available, and the phone numbers provided are not working. I need assistance with a coat I ordered online on 28/11/21 and received on 4/12/21. This was meant to be a gift, and upon giving it today, I realized the zip is faulty and cannot be undone. I would like to return it as it is not functional but unfortunately do not have the original packaging. I do have the online order details, including the order number. I am looking for either a refund or a replacement garment.

Order number DUX[redacted]18 was placed on the 6th of December and dispatched to Hermes. I received an email from Hermes on the 7th stating they had the order. However, it is now the 12th of December and my order has not arrived. I have attempted to contact Hermes with no success. I kindly request that you reach out to your carrier to check the status of my order or provide a refund for the above order.

I ordered three items from Debenhams on November 28th. I received a delivery email from Hermes on December 6th stating the parcel was delivered, but I never received it, nor was there a card or any proof of delivery. After contacting Hermes, they admitted they lost the parcel and had two days to locate it. On December 9th, a parcel was delivered, but only one of the items was inside. When checking Debenhams' website with the same tracking number, it shows all items as delivered. I am frustrated with Debenhams' virtual system as I keep going in circles. Despite emailing them daily, I have not received a response, and there is no phone number available. I'm unsure of what steps to take and worried I won't receive the goods I paid for in time for Christmas. Any assistance would be greatly appreciated.

Good morning, Over the weekend, I had sent emails regarding my recent order of pajamas. Unfortunately, only the pants arrived when I was expecting a set. I hope we can resolve this by sending me the matching t-shirt as well. I ordered the Paisley Penguin size 16/18. It is a Christmas present, so I really need the complete set. I have not received any response yet, and it's quite frustrating. Can you please arrange to send me the t-shirt in size 16/18? Thank you for your assistance. Best regards, D.H. Goodwin

My wife found a sale item on Debenhams' website, a Red Herring Cut & Sew Padded Jacket, Size L, reduced from £48.00 to £14.40. It would make a great gift for our grandson. We proceeded with the order and selected the next day delivery for £4.99. After filling in our details and payment information, we received a message confirming that the order was being processed and an email with the order details and tracking number would be sent. However, my wife's bank alerted her that £48.19 was charged instead of £14.40, which is confusing. We have been struggling to reach Debenhams through their listed telephone numbers as they seem to be incorrect. How can we speak to a customer service representative? Thank you. P.W.

I need assistance. On December 2nd, I received my order. I selected the items I wanted and returned the others via Royal Mail 48 tracked, following the instructions. However, I am worried as I have not heard anything back. After tracking the parcel, I noticed it has been at Preston since December 3rd. I attempted to make a claim, but I faced an issue because my proof of purchase only displays the postcode for Debenhams. The postcode I have is XX201BB. My order number is DUX[redacted]11. Can you assist me, please?

Hello. I purchased a pair of trousers from Debenhams on November 27, [redacted]. I've been experiencing difficulties trying to return them due to their length. I provided the order number DUX00 [redacted] and my email address, Yvonne [redacted], but it's not being accepted. I'm unsure how to proceed to resolve this situation. I would appreciate your assistance before it becomes too late. Thank you. Regards, Yvonne Bray.

I placed an order on 11/29/[redacted] and received a confirmation email that it was dispatched. However, I am unable to track my package as the tracking tool is not functioning currently. I am eager to receive it since it's a Christmas gift. I kindly request information on its delivery status and location. My order number is DUX[redacted]90.

I recently received a delivery from Debenhams on November 25th with order number DUX[redacted]25. Unfortunately, one of the items, the navy blue fisherman's cardigan priced at £31.50, was missing. This was meant to be part of my husband's Christmas presents. I am hesitant to reorder due to the issue and would like a refund for the missing item so I can purchase a similar one elsewhere. I am disappointed with Debenhams customer service as I have limited means to contact them, with email being my only option, which I understand had some issues.

Order No. DUX [redacted]34: I received your email notification on December 1 regarding the shipment status of my order. However, Hermes left a note on December 7 indicating a delay in delivery. It has been two weeks since you informed me that the order was dispatched and eight days since Hermes provided the update. I am eagerly awaiting the parcel, as I have been unwell, resulting in weight loss and a need for new clothing, specifically jumpers. Could you please provide an update on the whereabouts of my delivery? Thank you.

Good afternoon, I received two emails from Hermes confirming the delivery of my order, but the photographs attached in the emails displayed two different addresses. Thankfully, my neighbor brought over the parcel, but the delivery photo indicated that the package had been opened. There are two missing items from my order: 1. La Paloma Luxurious Gift Set MULTI ONE SIZE YDD06949-[redacted]-35 2. Green Animal Two Pack Face Covering BLACK ONE SIZE AQQ16162-[redacted]-35 I would appreciate your assistance with this matter. Thank you.

Dear Customer Service, I reside at 14 Lodge Road, Oxley, Wolverhampton, WV10 6TQ. I recently made a purchase with an order number DUX[redacted]09, choosing next day delivery for an upcoming Christmas lunch event. Out of the three items I ordered, only two arrived on time while the dress was delivered a day late by Hermes, causing me to miss wearing it to the event. I am disappointed with the service as I paid extra for next day delivery and did not receive it as expected. I believe that companies are profiting greatly from delivery charges. Could you please reimburse me for the delivery charge as it did not meet the promised timeline? Your prompt attention to this matter would be greatly appreciated. Sincerely, D Legh

My order hasn't arrived yet, and the tracking information isn't updating. When I click on the tracking link in the email, it shows an error message saying the page doesn't exist. The order should have arrived by now as it was dispatched on the 10th of December with a maximum of 5 working days for delivery. I can't find an email address to contact them, and I don't use social media. Any help would be greatly appreciated as this order is a gift, and I can't afford to buy a replacement.

Good evening, I recently received 2 regatta Parker coats I ordered for myself and my daughter, but they are both too small. I have ordered larger sizes but need assistance with returning the small ones. Can you provide me with the correct return address? The website directs me to return them to Regatta, not Debenhams as expected. My order number is DUX[redacted]51. I realized the coats I re-ordered are priced at £69.95 each, while I initially purchased them for £40.00 each. Please advise on the price difference. Thank you, Tash

Good evening, I received the 2 Regatta Parker coats I ordered for myself and my daughter today, but unfortunately, they are both too small. I have already reordered them in a larger size. However, I am confused about how to return the small ones. Could you please provide me with the correct return address? The address listed on the order sheet seems to be for Regatta, not Debenhams. My order number is DUX[redacted]51. I also noticed that the coats I just reordered are now priced at £69.95 each, whereas I originally purchased them for £40.00 each. Could you please arrange a refund for the price difference? Thank you, Tash

Order number DUX[redacted]90: I received one item that was delivered to a neighbor, but I was informed about another package that was delivered but never received. Hermes attempted delivery on Friday, 17/12/21, but I was not home. They claimed they delivered on 19/12/21 at 8:27 am, but I was home and never heard the doorbell. According to the email and photo, they supposedly delivered the package to 3 Soham road, which is incorrect. I am missing three items from my order: one short-sleeved T-shirt, one pair of walking shoes, and one pair of boat shoes. Could you please provide me with information on where I can send the Hermes delivery photos? These missing items were purchased as Christmas gifts. Thank you, Shaj

Hello, I received a delivery today, but I need to return it. When I go into my emails and find the order, then proceed to returns, it redirects me to the Hermes website. It prompts me to enter the name of the company, such as Debenhams, but then indicates that Debenhams is not a recognized company. Upon further investigation, it suggests that Hermes may not handle the returns for them. Could you assist me, please? I need to return the items promptly. Thank you.