Currys Customer Service Issues

I wanted to buy a desktop PC priced at £[redacted]. The offer mentioned trading in ANY old laptop for £[redacted] with a purchase of £[redacted] or more. When I contacted the live chat support on the Currys website, the representative did not listen to me. They were rude, patronizing, and unhelpful, speaking over me despite me having the offer details open on the website. The advisor abruptly ended the call. This situation seems to be a case of false and misleading advertising.

I placed an order (order number CUR[redacted]) scheduled for delivery next week. Since my current dishwasher is working, I want to cancel the order. However, I couldn't find a cancellation button on my account. Attempts to contact customer service via phone and online chat have been unsuccessful, leading to frustration. I expect better service from Curries, as this experience may deter me from future purchases. I will persist in reaching out, but I need confirmation that the order is canceled and a refund will be issued.

I recently bought a Canon camera from the Currys/PC World store in Meadowhall, Sheffield, on August 10th. Despite being assured of an email receipt upon payment, none was received due to the camera being out of stock. After several failed attempts to obtain the receipt, I was directed to take a picture of the order as proof. Even upon collecting the camera on August 12th, the receipt was still missing. Despite efforts to resolve the issue, Currys could not locate us in their system but accepted our photo of the order as proof. We asked simply for the promised email receipt, a common practice in other stores. The ongoing lack of communication and receipt provision was concerning.

Good morning, Today, on August 18th, Team KnowHow is delivering a duplicate cooker instead of collecting the return. We had ordered and paid for a Belling Farmhouse dual fuel 60cm online on August 10th. The plumber advised that the gas and the amp of the model were not suitable for our kitchen. We requested a return and were assured it would be no problem, but I did not receive an acknowledgment email. After checking, Curry's mentioned that my email was incorrect. My correct email is [redacted], not [redacted] Collection was scheduled for August 18th. I spoke with three different representatives who confirmed the return process was straightforward. I am expecting a refund of £[redacted].00 minus £15 for the delivery and subsequent return. I want to order an alternative cooker. Pumeza mentioned the refund would take approximately 14 days after the cooker is received. Without the correct email, I won't receive notification of the refund. I would appreciate prompt resolution to this matter. Many thanks, Mrs. Bridget V. 61 Burford Gardens Palmer's Green London N134LR.

I called to inquire about stock using the number 0[redacted]. After navigating through automated messages, I spoke with a lady named Nikita who appeared to be in a sour mood. She was dismissive and rude, providing unhelpful responses. When I questioned her attitude and department, she claimed to be from the retail team, contradicting her initial statement about being from the know-how department. I requested to speak with someone else due to her lack of assistance, but she abruptly told me to hang up and call back. Refusing, I stayed on the line, but she fell silent before disconnecting the call. This experience was frustrating due to the poor customer service provided.

I recently purchased a laptop (order no CUR[redacted]) which turned out to be faulty. I organized a return, and it was collected from my house this Tuesday. The DPD courier attached a barcode to the package, but it couldn't be scanned. He assured me he would manually process it at the depot. Unfortunately, this means I cannot track the return as the tracking number provided doesn't work due to the scanning issue. Despite contacting PC World multiple times, they seem unable to locate the item. DPD states that tracking is only available between them and PC World now, leaving me in the dark about the status of my return. I've already purchased a more expensive replacement, but I am concerned about the missing item and the pending refund. Assistance in tracking the return and ensuring a refund would be greatly appreciated as my attempts with customer service have been unfruitful. Thank you. Joe

I recently purchased a Beko Washer and had it delivered on Sunday, August 22nd. We opted for installation, but encountered multiple issues with the service. Firstly, the old washer needed dismantling, which we couldn't manage on such short notice due to our age. During the installation, water leakage occurred as the inlet connection was loose, causing a mess in our garage. Subsequently, the machine started bouncing uncontrollably during the spin cycle due to unremoved bolts, raising concerns about potential damage. Despite having to deal with these problems, the delivery team's lack of thorough inspection was disappointing. An additional inconvenience arose when customer service took hours on the phone, only to schedule a technician visit for Thursday. In contrast, a recent freezer delivery demonstrated a higher level of professionalism and service quality. I am concerned about the potential long-term implications of the unaddressed issues and would appreciate prompt attention to resolve these matters.

I purchased a Beko washing machine with serial number -21-[redacted]-06 on August 24, [redacted]. Unfortunately, the machine developed a fault on August 26. Today, on August 30, I went to the store, and I was informed that an engineer won't be able to inspect it until September 7. I have to keep the washing machine in place until the engineer arrives. Only after the engineer confirms the fault, I will be eligible for a refund. Despite requesting a refund instead of a repair, I was informed to wait until the engineer assesses the issue. This situation has left me without a working washing machine for an extended period. The store's customer service has been unhelpful, and even canceling another order for a fridge freezer due to poor after-sales service was necessary. I hope to receive the refund within 3 to 5 working days. Dealing with Currys customer service has been extremely frustrating and time-consuming. I am highly disappointed with the service and do not plan to shop at Currys in the future.

I purchased a tumble dryer that was delivered on August 13, [redacted]. The issue is that the dryer only works for a short time before going on pause. Despite contacting customer service multiple times, the problem persists even after an engineer's visit. I initiated a return request with Currys, but additional information is required. The communication loop between Currys and Candy has made it impossible to get a resolution. Despite attempts to get assistance through web chat and phone calls, the problem remains unresolved. I am frustrated with the back and forth and the lack of a working dryer since delivery. I have requested chat transcripts that were not provided and encountered difficulties with email responses. The continuous loop of redirection between Currys and Candy is causing undue stress and wasted time. I hope Currys can address this directly and either retrieve the faulty dryer or facilitate a return.

Subject: Issue with ASUS Laptop and Knowhow Careplan Dear Customer Service, I am writing to address the ongoing issue with my ASUS laptop and Knowhow Careplan. I purchased the laptop with the careplan in [redacted], believing the internal battery concerns would be covered. However, I have faced difficulties with the battery not holding a charge. Despite assurances from store and customer service staff, the service center has repeatedly denied coverage for the battery replacement, claiming it is a consumable item. I have now been left with a laptop that is not fully functional and a careplan that does not cover the essential component I was promised it would. I urge you to resolve this matter promptly before I escalate it to The Small Claims Court. Your immediate attention to this situation is appreciated. Sincerely, N. Sadler

I received an email regarding a gift offer for an Apple iPhone 12. They mentioned I was chosen due to my newsletter subscription but hadn't responded to their previous message. The email states I have until Monday to confirm my interest, or they will select someone else. They are charging only £2 for processing and shipping the free phone. The message claims to be from Currys Customer Support. I would like to confirm the authenticity of this email from Currys.

I purchased my Samsung Galaxy A52 5G on a payment plan on June 8th. It has been working flawlessly until today, when the screen suddenly went black. Initially, I wasn't a fan of the design, but after using it, I grew to love the phone. Now, I am left without a phone and unable to contact anyone. I am disappointed with Currys PC World for selling me a phone of such poor quality. I feel let down by this experience.

Order Details: CUR[redacted] I am writing to address an issue with the delivery date for my recent purchase. Following my order, I was initially given Thursday, September 2nd, as the delivery date, but later received an email stating Saturday, September 4th. Due to my responsibilities of caring for my grandchildren, it is crucial for me to have the accurate delivery date. Upon contacting customer service, I experienced difficulties as I was redirected to different numbers and ultimately given a delivery date of Saturday, September 6th, which differs from the initial dates provided. Notably, I incurred charges of £6 for both calls made to resolve this matter. This is concerning as I expected a cost-free or low-cost service, as advertised. I am seeking a refund for the £6 charges incurred. Sincerely, G. Carr 19 Barleycorn Place, Sunderland, SR1 2QQ

I would like to lodge a formal complaint and request information on your official complaint procedure and the correct channels to follow, please. My order reference is [redacted]. I was greatly inconvenienced as my life, pets, and home were put at risk due to a gas hob fitting that was left leaking. The British Gas emergency line had to be contacted the morning after the Currys installation man left, despite him providing a safety certificate. Also, during a previous visit, the installation team left a live 32amp electric cable exposed, which could have posed a significant danger. I am seeking to escalate this issue and would appreciate speaking with someone in authority to address this complaint and discuss compensation for various losses incurred. I look forward to your prompt response. Thank you, J.M. 1 Beckfield Lane York YO26 5PN

I purchased a laptop on 2/9 at the Bradford store, but it was not in stock. They were supposed to get it from the Guiseley store, but after 4 days of hearing nothing, I contacted customer services. Unfortunately, there was no response. When I visited the store, the staff seemed clueless, so I ended up ordering another laptop from the Leeds city center store. It has been a week since the purchase, and there has been no communication from the store. If I had ordered online, I could have received it the next day. I am disappointed that the extras I bought like McAfee and Microsoft [redacted] are delayed by a week. I expect compensation for this poor service. While I understand issues can arise, the lack of communication is unacceptable. I would like someone to contact me to provide an update. Please text [redacted]3 or email [redacted] regarding this matter. My address is 58 Brackendale Ave BD100SQ. My shop receipt number is [redacted], and the item number is [redacted] for the HP 14 -DV0511NA.

Hello, I wanted to share my recent experience with the Samsung Jet 60 Turbo Cordless Vacuum Cleaner. Upon receiving my order (No. CUR[redacted]) today, I noticed that the included accessories did not match what was listed on the website. I called [redacted]0 to voice my concern and had a pleasant conversation with a representative who mentioned that they wouldn't be receiving any more Samsung stock until 16/9/21. Although I accepted this information, I am reaching out via email as I did not receive a written response from our conversation and would like to ensure that my complaint is documented. Thank you. Regards, E. Burchfield

Hello, I am a landlord and recently had a washing machine delivered to my property at BD17 7DJ in Shipley, Bradford. Unfortunately, around the same time, my car was damaged with a broken mirror while I was away for half an hour attending to some work issues. The damage seems to be from a large wagon that was spotted at the end of the road. I have been parking on this road for 20 years without any issues until now. I have checked the delivery wagon with license plate YK69 OJO and noticed a mark that aligns with the damage on my car. I am looking for the truth from the drivers and hope they will confess if they are responsible. I have requested CCTV footage from the council and nearby properties to investigate further. If they are found guilty, I will pursue criminal charges for the damages caused. Thank you, Garry Hudson - Owner of the Duck and Dive Water Sport Centre.

Hello, I am Liliana Mogosan. I placed an order for a Breville coffee machine at 7 am. During the checkout process, I was informed that I would receive the parcel the next day without the option to pay extra for expedited delivery. I would have gladly paid extra for quicker delivery as I urgently need the item. The order number is CUR[redacted]. Delivery will be to Mrs. Liliana Mogosan at 21 Prynne Close, PL1 5BS Plymouth, United Kingdom. Thank you.

I selected a Hoover washer model H3w69tme in white at your St. Helens store today for delivery on September 29th. I paid in full, including the collection of my old appliance. I declined to pay extra for earlier delivery and was later told the item was out of stock. I was requested to go to the Leigh store, 15 miles away for a refund and to place a new order. This is disappointing, as I have now placed an order at Currys. I expect the necessary arrangements to be made by Currys for the delivery. I am upset that the customer service number does not allow me to speak to a manager directly. Instead, the automated service provides various website addresses. I would appreciate assurances regarding my order.

Order Reference Number: [redacted] I placed this order on August 20, [redacted], with a scheduled delivery for August 31, [redacted]. Unfortunately, the delivery did not arrive on that date. The rescheduled delivery for September 1, [redacted], also did not happen. I did not receive any communication regarding these delays, causing me significant inconvenience. I had to have my old cooker removed and reinstalled three times due to these delivery failures. I made a 70-mile round trip to the Bangor store to address these issues. Dale, the manager, assured me of compensation, and I was later offered £10 per missed delivery. However, this amount does not cover the expenses I incurred, such as the £[redacted] for the cooker reinstallation and the £20 for the trip to the Bangor store. The stress and anxiety caused by these delivery issues have been particularly challenging, especially considering our ages (69 and 66).