Currys Customer Service Issues

I received a faulty F/Freezer delivered on April 20th. I reported the issue on April 28th. I was given an uplift number - PER362954WC. I was assured that a replacement would be delivered, and I should expect an email within 2 weeks regarding the uplift and delivery schedule. Despite following up, I have yet to receive any confirmation or update on the replacement. It is now June, and while I get promotional emails from Currys, I have not received any information about my faulty F/Freezer. I would appreciate a prompt response with a definite date for the uplift and delivery of the replacement.

Subject: Frustrating Experience with Customer Service I would like to share my frustrating experience with your customer service team. I purchased a microwave on April 9, which was delivered on April 10, but I discovered that the ring supporting the glass plate was broken when I opened it in mid-May. Contacting customer service led me on a wild goose chase between them and the technical department, neither willing to provide a solution. After numerous calls and unfulfilled promises of callbacks and replacement arrangements, I was directed to Kenwood and then back to your customer service department, facing a cycle of conflicting information. Despite numerous attempts to resolve the issue, I have been met with unsuccessful pick-up attempts due to inaccurate address information and an ongoing refund process rather than a replacement. This experience has left me without a working microwave and feeling increasingly frustrated with the lack of resolution and communication. I hope for a swift resolution to this matter. Sincerely, H.P.

Dear Sir/Madam, I reached out to customer service today regarding CRVPLAN number [redacted], which appeared on my banking account as a £1.50 monthly Direct Debit. The latest payment was withdrawn on 01/06/[redacted], and I am unaware of when this setup occurred or who initiated it. Customer service informed me that the plan is linked to a different name and address than my other accounts. They suggested I contact you for further investigation and a possible refund. I have refrained from canceling the Direct Debit in hopes of receiving a refund. Could you kindly provide details on the purpose of this plan, the duration of the payments, the likelihood of a refund, and the associated individual's contact information? Additionally, I am eager to know if canceling the Direct Debit will affect the refund process. I appreciate your prompt assistance in resolving this matter. Sincerely, J P Shipp

I purchased a black Grundig toaster and kettle set to match. Unfortunately, the toaster was faulty and was returned via DPD driver in early April. I have been eagerly awaiting a replacement since then, but it is now June. After calling today, I was informed that the toaster is not available, and I will be refunded for it. However, no resolution has been offered for the kettle. This is very frustrating as the fault was not mine. I now have a kettle I no longer want since I can't get the matching toaster. I paid £49.99 for the kettle, which is now useless to me. I have been patient since April waiting for a resolution. I would like a refund so I can purchase a new matching toaster and kettle. Thank you for addressing this issue. J. B.

My name is J. McCavanagh. I purchased a Ninja Air Fryer online in December of last year. Unfortunately, I couldn't pick it up as scheduled. I visited the Livingston store just before Christmas to request a refund, but didn't receive any assistance. Throughout the lockdown, I repeatedly contacted customer services using various numbers without success. I visited the store about a month ago and spoke to Manager Alan, who promised to resolve the issue. However, I missed a withheld phone call from him and couldn't reach back. I am still awaiting a refund and frustrated with the lack of progress. If this matter is not resolved soon, I will escalate it further, even involving the authorities as Currys has taken my money without delivering the product. I have also sent emails to customer service.

Dear Curry's Customer Services Team, I am writing to express my disappointment with the recent washing machine installation carried out on Wednesday, June 9th. Immediately after the installation team departed, I eagerly attempted to use the machine, having been without one for a month. Shortly thereafter, I noticed water leaking from the side. Initially, I assumed it was related to washing dishes in the sink and cleaned up the water before moving to another room to continue with my tasks. Hours later, upon returning to the kitchen, I was dismayed to find the entire area flooded, resulting in damage to the items in my cupboards. I expected the installation team to test the machine prior to leaving, and I was put off by their unprofessional behavior, as they seemed more interested in personal conversation than ensuring the installation was done correctly. An appointment has been scheduled for a Curry's representative to assess the situation tomorrow. However, I wanted to officially register my concerns and discuss possible compensation for the inconvenience and damage caused. I kindly request a prompt investigation into this matter. Thank you for your attention. Sincerely, Nikki & Satish Khatri

I recently visited the Currys Chesterfield branch with the intention of purchasing an AIO PC. Upon arrival, I found that there was only one staff member available to assist multiple customers, while others were congregating and chatting. It would be beneficial for the store to consider cross-training employees to handle inquiries efficiently using tablets. This would allow for quicker assistance, especially for customers seeking to make quick purchases with minimal expert input. The lack of attention to customer needs left me disappointed, and the constant mention of being short-staffed with a nonchalant attitude was off-putting. If changes are not made to improve customer service, it may lead to a decline in in-store shopping. It would be great to see improvements in the customer service experience at the store.

To whom it may concern, I purchased an essential dishwasher from Currys on February 10, [redacted]. Unfortunately, following an initial repair attempt due to it not completing cycles and flashing midway, the appliance continued to malfunction. Despite contacting team KNOWHOW, I was informed that I would need to cover the cost for another service visit. As the issue persists and it has been a lengthy process since June 22, I am disappointed to be facing this situation. Given my circumstances as a disabled individual who heavily relies on the dishwasher, I believe it is unfair for me to incur additional expenses for repairs. I would appreciate a prompt resolution to this matter. Thank you for your attention to this issue. Sincerely, M. S. Email: [redacted]

Hello, Good morning. About 10 days ago, I purchased a 32-inch LG TV for my severely disabled son's new log cabin. I expressed concern about the size to the sales assistant, who reassured me it would be suitable due to the large store making it appear small. Following their advice, I bought it. However, upon opening the TV last weekend, I realized it was too small for my son's needs. Today, I visited the Ipswich Currys store to explain my situation and was denied an exchange by the manager due to opening the box. Despite the TV being unused, the manager declined my request citing store policy. Feeling upset, I left the store in tears. I have been a loyal customer, recently purchasing a £[redacted] tumble dryer, Apple ear pods for £[redacted], and the LG TV at the same store. I feel disappointed by the lack of flexibility, especially considering the circumstances with my son. I regret being honest about opening the box as it now hinders my ability to exchange for a larger size. As a single parent, this situation is challenging for me. I appreciate your understanding and support. Unfortunately, I am reluctant to return to the store after this experience. Thank you for listening. Sincerely, Susanna Woodsford.

Subject: Issue with Currys PC World Order - CUR[redacted] Dear Customer Service, I appreciate receiving your recent email. Unfortunately, I reside in Spain, where your deliveries do not reach. I have been awaiting a refund for £25 for more than a month now, despite numerous attempts to communicate this issue to your team at Currys. Please process the refund promptly to the original payment account without further delay. Looking forward to your confirmation of the refund through email promptly. Sincerely, S. Devenish

Subject: Complaint Regarding Recent Appliance Order I am writing to address the severe service issues encountered with my recent purchase from your company. On July 1st, I placed an order for a dishwasher, washing machine, and tumble dryer. Despite the delivery on the 4th, the washing machine arrived damaged and was taken back. Promised a replacement for the next day, I rearranged my schedule but was later informed there was no order for me that day. After multiple calls, I was assured a delivery today in the afternoon. However, I received a text last night stating a morning delivery, conflicting with my work commitments. Despite rushing back, I missed the delivery by minutes. Despite my efforts to have the washing machine redelivered today, I have been unsuccessful. I urgently require this item and am disappointed by the lack of communication and service received after my significant purchase. I am eager to resolve this matter promptly as I am not available Thursday or Friday. I trust your team will address this situation with urgency and professionalism. Thank you for your attention to this issue.

Subject: Issue with LG TV purchased at Currys Dear Customer Service, I am writing to address an issue with the LG 49UJ701V-ZC TV I purchased from Currys on December 9, [redacted], for £[redacted]. The TV has recently developed a blue-purple tinge in the left lower quarter of the screen, indicating a backlight LED array problem, despite activating the Eye Comfort Mode. I contacted your technical department today but was dissatisfied with the requirement to pay a £95 charge beforehand. According to the Consumer Rights Act [redacted], it is implied that goods should be as described, fit for purpose, and of satisfactory quality. As the TV is unfit for purpose and within six years of ownership, I am exercising my statutory right to request a replacement at no additional cost. I kindly request confirmation that this remedy will be provided within 14 days of this notice. Sincerely, L. Pollard

Subject: Laptop Warranty Concerns Dear Customer Service, I am writing on behalf of my mother, Mrs. M Ford, regarding a recent laptop purchase at your store. She felt pressured into buying the 'care & repair' warranty by multiple salespeople, despite only needing one. This made her uncomfortable and she later described the experience as feeling hounded into the purchase. After reviewing the warranty terms, it seems redundant as the laptop would have been covered under a new purchase guarantee for the first year. The 2% monthly fee for the warranty appears unnecessary and misleading, especially for a vulnerable pensioner. We kindly request the cancellation and refund of the policy, and urge you to investigate this transaction. Details: Policy Reference: [redacted] Sales Assistant: Joseph (ID: [redacted]) Store Location: [redacted] Hull St Andrew's Quay Purchase Date and Time: 27/06/21 at 15:41 Thank you for your prompt attention to this matter. Best Regards, Lydia Ford

After returning the second faulty Chromebook which reached the company on July 4th, as stated in a text message I received, I had a helpful conversation with a woman who pledged a refund within 3 to 5 business days along with a £20 compensation for the trouble caused by two defective Chromebooks, issues with collection and delivery, and a faulty microwave. However, speaking to a non-English-speaking representative this morning, I was informed that the finance department was emailed and the refund would take 5 to 7 business days, making it a total of 2 weeks. The initial Chromebook was delivered in early June. Currently, Currys holds £[redacted] of my money along with the £20 compensation, now being the 12th of July. I am requesting an immediate refund to my payment card, or I will escalate this matter further.

I purchased a microwave online from Curries to stay safe during the pandemic. When it arrived on June 2nd, I noticed the package was very heavy. I managed to lift it onto the counter in my kitchen to inspect it, but discovered a small indent on the right-hand side extending into the control panel after removing the packaging. Despite contacting the helpline multiple times, I was only told it must be returned in the original packaging. My formal complaint and legal advice referencing the Consumer Rights Act of [redacted] did not receive a response. Trading Standards advised me that faulty goods do not need to be returned in the original packaging. As an elderly person living alone, I urgently need a working microwave.

I am extremely frustrated by the lack of progress made regarding my gas cooker repair. After multiple failed attempts to have it fixed since December [redacted], I am still waiting for a resolution as of July 22, [redacted]. Despite reassurances and a scheduled appointment for July 26th, I recently received a message stating that no engineer is available for the repair. This ongoing inconvenience is completely unacceptable, especially considering the lengthy delays and lack of communication. If this issue is not addressed promptly within the upcoming week, I will be forced to escalate my concerns further. My patience has worn thin, and I am no longer willing to tolerate such poor service. It is imperative that a definitive date for the repair is provided without any further delays. Sincerely, W. Rule.

I had a range cooker delivery mishap where the delivery team refused to bring it upstairs as specified, even though I had informed them beforehand. I consented to have it delivered to the driveway instead. Customer service was not helpful when I called for support, only offering to attempt redelivery up to four times with no guarantee of success. Meanwhile, with the cooker sitting outside, neighbors kindly helped us move the old and new appliances upstairs. Now, I am seeking a refund for the removal charge, but both online chat and customer service claimed they couldn't assist in processing it. There seems to be no straightforward way to request the refund on the website.

I purchased a "LOGIK" kettle from eBay on 24/05/[redacted] for £9.99. Upon delivery, the kettle was faulty, so I requested an exchange. The faulty kettle was collected from my address the next day, but despite numerous calls to your company, my exchanged kettle was never delivered. I was informed that the kettle had been signed for at a different address, though I never received it or signed for it. I have spent a significant amount on phone calls trying to track the kettle down and am disappointed by the lack of resolution. I kindly request a refund and compensation for the inconvenience and costs incurred. Hoping for a swift response. Thank you.

Dear Customer Service, I wanted to bring to your attention a recent issue I encountered with the washing machine I purchased last December. Last Sunday, the machine started leaking due to a split in the white drum housing. I contacted your customer service, who directed me to LG as they hold the warranty for the product. After speaking to LG's repair line, I have an appointment scheduled for next Monday, which unfortunately seems to be the earliest available. Given the extent of the damage to the housing, I fear it may be irreparable. I have attempted to reach out to your Yeovil store multiple times without success. Despite assurances of emails and responses, I have yet to hear back. Today, after a 12-minute hold, the call disconnected abruptly. As a loyal customer of over 30 years, I am disappointed by the challenges I have faced with your customer service. I simply seek to return the faulty goods to the store promptly. Thank you for your attention to this matter. Sincerely, Nick Heath

I purchased a Dell Inspiron [redacted] desktop from Curry's online on 15 March [redacted]. In mid-April, the DVD Writer began burning only one out of every three discs. By June, it had damaged approximately 30 discs. Despite using a lens cleaner multiple times without success, I reported the issue. With 20 years of computer experience, I know that a factory reset would not fix the problem, as I suspected the DVD Writer needed replacement. Although advised to save my data and perform a factory reset, which did not resolve the issue as I had anticipated, I complied. Currently, I am using an old LG External DVD Writer as a temporary solution, but it is slow. I have replaced DVD Writers before and know it is a quick fix. If the company insists on sending it for repair, I request a replacement unit in the meantime.