Currys Customer Service Issues

I purchased a tumble dryer on 17/11/20 and reported it as faulty on 18/12/20. I was promised an engineer visit that never happened. After numerous calls to the call center and the manufacturer, they acknowledged the poor treatment I received. They provided me with a replacement reference number for a new tumble dryer. I called the call center on 21/01/21 at [redacted] hours to arrange delivery, but no one called me back with delivery dates as promised. Upon following up at [redacted], they had no record of my order or the previous purchase. I am frustrated with the inconsistent responses I receive from different call handlers as I have been trying to resolve this for five weeks. It is crucial for me to get a safe replacement tumble dryer promptly due to safety concerns for my young children.

Today I received my order with the number CUR[redacted] for the Rangemaster Kitchener 110cm dual fuel range cooker in black/chrome. Unfortunately, the cooker was not suitable for our LPG gas connection as we didn't realize we needed a conversion kit. The delivery team took the cooker back and agreed to store it until we obtained the appropriate kit. We have now ordered the conversion kit, scheduled to arrive on Monday, January 25, [redacted]. I have been attempting to contact Curry's since 11 a.m. to reschedule the delivery from their storage facility but haven't been able to reach anyone. This situation has caused great inconvenience as we have already disconnected our existing cooker.

Subject: Urgent Issue with Online Shopping Delivery at Curries Dear Sir/Madam, I am reaching out regarding a distressing experience I had with Curries regarding an online shopping delivery. On 22/01/[redacted], I ordered a washing machine and fridge, but the fridge couldn't fit through my door and was taken back. I have been trying to contact Team Know How for 2.5 hours without success as they keep disconnecting the call. With four children, including a baby, all my perishables are outside on a table, going bad. The engineers suggested removing the doors to fit the fridge, which needs to be done during the re-delivery along with installation. This situation has caused me significant stress and financial loss, impacting my family. I am seeking compensation for this inconvenience and a refund for the fridge freezer. I have already paid for the washing machine installation. I kindly request a swift resolution. Sincerely, Razia B. [redacted] Biscot Road, Luton Bedfordshire, Lu3 1ax Order Number: [redacted]

I am frustrated with the delivery service for my fridge freezer. I paid an extra $20 for a specific delivery day, which was supposed to be the next day. However, after I made the payment, they notified me that my chosen day was unavailable. Now, the new delivery date they provided falls on a day when I won't be home. I feel misinformed and deceived by this situation. If I had known that the next day wasn't an option, I wouldn't have paid extra for it. I would have selected a free slot on a day when I could be present. Overall, I believe this is misleading behavior on their part.

Hello, I placed an order for a cooker from Curry's on February 13, [redacted]. However, to my surprise, two cookers were delivered on January 20, [redacted]. The delivery team mentioned they informed Curry's about the mistake. I contacted my bank and found out they charged me for both cookers. Despite trying to reach out to the company via the incorrect email provided, I have had no luck in resolving this issue. I have proof from my bank with two authorization numbers for the duplicate payment. As a vulnerable individual living alone with my support dog, this has caused unnecessary stress. Additionally, I had a similar experience with a missing washer I ordered in November. I am disappointed by their lack of communication and customer service. I hope to resolve this matter promptly as I am owed a refund of £[redacted].

I am seeking a refund of £[redacted].49 for a mini fridge (Order No: CUR[redacted], order date 19th of March [redacted]) that was falsely charged to my bank account without my consent. I have submitted a complaint via Resolver on your website but have not received a response. Additionally, KnowHow made unauthorized charges to my account. After reaching out, KnowHow has agreed to refund the multiple £1.50 charges. Despite sending registered letters to both Curry's and KnowHow, only KnowHow has addressed the issue. I am puzzled by the lack of communication from Curry's. I urge a prompt reply as my bank's fraud department is actively investigating the matter. Kind regards, M. Hastie.

I purchased a Samsung Dual Cook Flex oven from the Barnstaple store on January 2, [redacted]. The delivery took place on January 12, [redacted]. Upon inspecting the item for damage, none was found. I had it installed on January 17. However, upon switching it on, the display showed 12:00 and a flashing 12, followed by a fault code C-d1. The oven door was also locked. Despite following the handbook's procedures multiple times, the issue persists. After spending January 18 contacting various Curry's numbers, it was determined to be Samsung's responsibility due to the installation. Now, two weeks later, we are still awaiting a visit from a Samsung engineer. With the return deadline approaching in 28 days, we want to document our efforts in resolving this matter promptly.

We received our Washing Machine on November 4th. By December 6th, it was already faulty and not functioning. Despite being only 2 days over the 30-day return policy, we had to deal with Beko directly for repairs. The engineer noted it needed a new part, which would take a few weeks. This prolonged process was inconvenient, especially during current circumstances. Our local store couldn't assist due to the online purchase. Contacting customer service provided no real solution either. Having to repeatedly visit the store, some 15 miles away, was frustrating. The lack of updates and responsibility from both the store and Beko added to the aggravation. Finally, after two weeks, Beko authorized a machine replacement without notifying us promptly. The entire experience involved extensive personal effort, struggles with customer service, and multiple visits to the store.

I’ve been attempting to place an order for two weeks. Due to Curry's new security procedures, my order is not being accepted unless I provide a 3D One Time Security Password for card authentication. I contacted my bank for this password, but it requires a Smart Phone or online banking, which I don't have. The bank suggested contacting Curry's, but reaching them has been challenging. The bank believes I can place the order over the phone, but this has been unsuccessful. I am at a loss of what to do and if this is not resolved soon, I may have to shop elsewhere for an oven and a microwave. It's frustrating since there's a significant amount of money involved, but the lack of assistance is disappointing.

I have been waiting for four months for a replacement knob for my dishwasher. I have been calling and emailing constantly, but every time I am told there is an order, yet I haven't received it. I contacted them on January 18th, only to be informed that they no longer carry the parts for the dishwasher bought back in October [redacted]. They said they would reimburse me and send a report about the control knob but I am still waiting for any follow-up. I called them this morning, waited on hold for over an hour, but no one could assist me with my issue. I pay the insurance for the dishwasher, which is under my partner's name. The delays and lack of response are frustrating, and I hope this can be resolved soon. Thank you.

I paid £90 to have my oven fitted, but it's not installed properly. The oven slips out of place when I open the door and is at the wrong height. There's a gap between the oven and the cabinet. I'm disappointed and would like a refund for the fitting. Additionally, I believe 15% should be deducted due to a dent caused during installation. I have a video documenting the issues.Please contact me as soon as possible.

I mistakenly bought a monitor instead of a TV on 5 January with Order No. CUR[redacted]. It was received on 11 January at 14 Celandine Court S17 4JL. After realizing my error, I had a webchat with a team member who scheduled DPD to pick up the item and assured me of a refund to my debit card. The £[redacted] payment was made with my debit card. The item was collected by DPD on 14 January, receiving a card with ref: [redacted]81 from the driver. It has been over two weeks, and I am still waiting for the refund. My correct email is [redacted], as I made an error during the order, causing communication issues. Thank you for your assistance.

I am increasingly frustrated with your company's lack of assistance. I placed an order for a TV on January 14th with a scheduled delivery for the 20th, which was then rescheduled to the 22nd. Despite waiting all day on the 22nd, the TV did not arrive. Upon tracking my order, it was postponed again to the 24th. I have made multiple unsuccessful attempts to contact customer service by phone and even visited a local store on the 25th, only to be directed to call a premium rate number. Today, on the 30th, the expected delivery window has already passed with the tracking system indicating delivery at 9:16 am to an unknown address. The webchat response was to wait all day and contact them again if the TV does not arrive. This level of customer service is unacceptable.

I purchased a computer mouse in June [redacted]. Recently, it started going off intermittently and now it has completely stopped working. I already checked the battery, and that isn't the issue. I filled out an online form and reached out to Currys, who advised me to contact them via their webchat. However, it seems that the webchat function is not operational. Even though the mouse was a £10 purchase, I believe it should be replaced as it should last for at least a year.

Dear Currys Team Know How, I am reaching out regarding Ref No [redacted]. I am currently experiencing issues with a faulty washing machine that I would like to have replaced, as per my rights under the Consumer Rights Act. I have been attempting to communicate with your team via emails and letters sent to Sheffield from 19 01 21 to 26 26 and 31 01 21, including correspondence to Sheffield and London. A TKH engineer named Liam visited on 29 01 21 and confirmed the machine's fault. Since then, I have only received an alternate number from Marcia at Team Know How on 31 01 21. Unfortunately, this number redirects me to Samsung, and I am struggling to reach a dedicated Customer Service Agent at Currys, as requested by Martyn. I have clearly outlined all faults in written correspondences and do not wish for another engineer visit from Currys or Samsung. Please assist in resolving this matter promptly. Thank you.

I attempted to order a Rangemaster Classic Deluxe [redacted] Dual Fuel in Cranberry and Chrome from Currys online with free delivery on 01/02/21. However, I encountered errors during the checkout process. Despite multiple attempts and reaching out to customer service through live chat, the issues persisted. The next day, 02/02/22, I spoke with Jason via video chat, but the problem persisted. Jason suggested contacting Currys for a possible reimbursement on the missed LKA100 discount. On 04/02/21, I tried to reorder the Rangemaster with installation and recycling services, but the options did not appear at checkout. Unfortunately, I accidentally completed the purchase without these services. Since I require installation and recycling, I cannot proceed with the order. I am seeking a solution such as adding the installation and recycling services to my existing order or canceling the original purchase for a full refund to reorder with the services included. I appreciate your assistance in resolving this matter promptly. Thank you.

I had a frustrating experience today when I called Curries PC World for a repair. I was on hold for 18 minutes before speaking to someone who was initially helpful but then the call got cut off during the security check. When I called back and spoke to Nicole after 23 minutes on hold, she was more focused on reporting my previous call to her manager than addressing my issue. Her use of "honey" felt unprofessional, and when I explained the blank screen with sound issue on the TV I bought for my son and grandchildren, she was unable to book a repair without me being in front of the TV. Despite being on the phone for an hour, she couldn't offer any assistance and was uninterested in the impact it was having on me. I now need to go to my son's house to call again, which is not convenient. This situation is upsetting as the TV is under warranty, and I don't want my family to be without it.

Hello, I need assistance with my recent tumble dryer purchase. I bought it online, and after following the manual instructions to run a short cycle before use, the dryer stopped working. I have tried to resolve this issue by calling customer service but encountered difficulties understanding the representatives. They provided me with a replacement code, but I have yet to receive confirmation of the replacement or any timeline for it. I am frustrated and need a resolution promptly as I require a working dryer. I have lodged a complaint but have not heard back from the representative named Andrew. My order number is CUR[redacted]. Please advise on the next steps to resolve this situation swiftly. Thank you.

To whom it may concern, I bought an LG 55UJ630V 55" Smart 4K TV from you on 03/11/17 for £[redacted] with order number CUR[redacted], and I am experiencing quality issues. The TV, now 3 years and 3 months old, has a significant blue tint to the picture, rendering it unwatchable. This issue likely stems from LED strip or mechanical hardware failure. I kindly request that you either repair or replace the television since my contract is with you, and it's reasonable to expect a high-end LED TV to last longer. As per the Sale of Goods Act [redacted] and the Consumer Rights Act [redacted], I am exercising my statutory rights. I would appreciate it if you could address the repair or replacement of my TV within 14 days upon receiving this message.

After discussing with your online advisors, I purchased a Hotpoint Class 2 DU2 [redacted] electric built-under double oven (Product code [redacted]) on January 30, [redacted], Order No CUR[redacted], along with installation and removal of an old NEFF double oven. The installers who arrived today immediately noticed the Hotpoint oven wouldn't fit due to its legs. They recommended ordering a double oven without legs or brackets. Upon contacting two advisors online, they were surprised ovens could come without legs and suggested contacting customer services at 0[redacted]. I attempted to resolve the issue online to cancel the existing order and get my £[redacted] refunded but faced difficulties due to not having a modern mobile device. I tried unsuccessfully to speak with a representative. Urgent action is needed, even if it means cancelling the order for a refund so I can buy elsewhere. Being elderly, my wife and I require a functioning cooker. Kindly contact me at 01[redacted]39 to assist with this matter, avoiding the mobile number listed on today's delivery note.