Currys Customer Service Issues

I purchased two appliances last Friday, the 5th of February [redacted]. I bought a fridge and a freezer of the under-counter type. I wanted to order an egg tray for the fridge as it didn't come with one. However, when trying to do so, I realized that the online sites I checked didn't recognize the product number listed inside the fridge. I am concerned as it is a brand new appliance, and I can't reach anyone at Curry's or Beko to address this issue. The type of fridge I have is the Beko LXS553W. I would appreciate an answer as to why my appliance is not recognized, and for future reference, what the correct product number should be that is listed on the plate inside the fridge but seems unrecognized by anyone.

I bought a 75-inch TV online for £[redacted] through PayPal. Unfortunately, I was charged twice for the purchase, which was made at the end of January [redacted] for delivery on February 1st, [redacted]. Despite reaching out to PayPal and the seller, I received no resolution. Eventually, my bank refunded the duplicate payment. On the delivery date, Curry’s tried to deliver two TVs, but I refused and returned one with a witness present. Now, PayPal is attempting to charge me again for the amount refunded to me. It's essential for the seller to intervene and rectify the situation with PayPal due to the double payment made for a single TV.

Order Number: CUR[redacted] Delivery Reference Number: [redacted] I recently made a purchase of a Hotpoint washing machine that included installation and removal of the old one scheduled for the 26th of January, [redacted]. The delivery driver contacted me today, indicating a delivery time of 7:30. Upon arrival, they informed me that they couldn't install the machine, advising me to get a plumber. Due to my disability and the need for room to move freely, I declined the delivery. I am requesting a full refund as I am still within the cancellation timeframe. Thank you, K. Flynn

Hello, My fridge freezer was condemned in December but officially condemned in January. I had to wait for an e-voucher, but when it arrived, it was only for [redacted].99. Despite emailing customer service over 7 times, I received no response. I ended up choosing a more expensive replacement due to my care plan not covering delivery or recycling costs. The delivery was delayed multiple times, and when it finally arrived, the driver refused to bring it up to my first-floor flat, causing damage to my floors and doors. After several frustrating phone calls with customer service and being asked to pay extra for proper installation, I am still left without a functioning appliance. I urgently need a resolution as I am unwell and rely on refrigeration for medication. I hope this issue can be resolved promptly. Thank you, Miss H.

I have contacted Curry's technical support five times today, totaling six hours, regarding my TV purchased on December 16, [redacted], which is now not working. The screen is black, no audio, but a red light flashes at the bottom when a button is pressed. I have faced multiple hang-ups, misinformation, and unsuccessful transfers. The booking team twice informed me they do not repair Sharp TVs and hung up. Various numbers provided no help, all stating they don't repair such TVs. Offering to pay £95 or bring the TV in-store did not progress. I am aware of my rights under the Sales of Goods Act of [redacted], which entitles me to a free repair, replacement, or refund. I intend to contact trading standards due to the poor service and feeling completely mishandled throughout this ordeal. My only aim has been to have my TV repaired or replaced, and after dedicating six hours to calls, I feel my patience and reasonableness have been tested, which I find unacceptable.

On Tuesday, February 16th, my attempt to order a new integrated washing machine was hindered by a website glitch. Despite initially showing the machine as in stock, the site later indicated it was unavailable for delivery once it was in my basket. I reached out to a representative through the online chat feature, and she kindly acknowledged the technical issue. After providing her with the necessary dimensions, she recommended a substitute machine that seemed suitable and even arranged for the installation service I needed due to my physical limitations. Having paid for the order and feeling relieved, I later discovered that the washing machine's height exceeded the specifications I had provided, rendering it unsuitable for our space as an integrated unit. I called the dedicated cancellation line this morning only to learn that due to the order being 'dated' for next Wednesday, the cancellation was not feasible, and I would need to refuse delivery to initiate a refund. This delay in refund processing leaves me financially constrained. As a disabled individual with a partner working as an overstressed NHS pharmacist and a young son, being without a functioning washing machine for a minimum of two weeks is undoubtedly challenging for us. I am struggling to comprehend why canceling an order scheduled for delivery in six days is not an option to expedite the refund process for a replacement purchase.

I made a purchase on 30/12/20, ordering an HP Envy [redacted] printer through the 'click and collect' system, with Order number CUR[redacted]. Unfortunately, I encountered issues accessing my account online, resulting in being unable to log in. Despite resetting the password multiple times, the problem persisted. As a guest, I proceeded with the purchase, unknowingly selecting the Worcester store instead of the closer Hereford branch. Upon pick-up, I realized the error, and despite explaining, the staff provided no further assistance. Subsequently, I bought the same model in-store and attempted to cancel the Worcester order online without success. Despite submitting two 'Returns' forms and trying to contact customer service, I have not received any acknowledgment or resolution. After resorting to a complaints platform, Resolver, and writing to your head office, the lack of communication or refund of £59.99 is disappointing. Please address this matter promptly and issue the refund to my bank account. Your urgent attention to this issue would be appreciated.

We recently had a hob installed on February 6th, but it didn't work correctly and actually damaged our oven. Two different Team Know technicians, Johnny and Tony Long, have visited our home. They both mentioned it's dangerous and advised against using it. We've tried calling Team Know's customer service multiple times at 0[redacted], but keep getting disconnected while being transferred. The last call lasted for 1 hour and 37 minutes. I provided my telephone number, [redacted], but have yet to receive a callback. All we require is an UPLIFT NUMBER to help resolve this situation. Thank you, Mrs. Laura May.

I bought an Indesit washing machine on 2/1/[redacted]. About five weeks later, the on/off (power button) fell inside the machine, rendering it unusable. After struggling to reach Currys all day without success, I contacted Indesit. An engineer was sent out a week later, but the button broke again after only four days. Despite another day of trying to contact Currys, I resorted to posting a negative comment on their Facebook page, which finally got their attention. I requested a replacement machine instead of fixing the button, which Currys has agreed to. However, I've been informed that it will take at least 14 days before the replacement request is even processed. With six people in the household, this delay is extremely inconvenient, especially with lockdown restrictions in place. Unable to go elsewhere for laundry, I am frustrated with the lack of urgency from Currys considering my machine is only six weeks old and has already broken twice. If they don't address this promptly, I may have to involve trading standards.

Hello, I recently bought a Macbook Air M1 and intended to also buy a TV using £[redacted] from four separate All4one credit cards and pay the rest with my credit card. I discovered I could only use one All4one card for the full amount on your website. I spoke to a representative who explained I needed to exchange the All4one credit into your gift card through All4one's website but couldn't find a clear way to do this. I'm looking to purchase a TV but frustrated by the lack of information on how to use my £[redacted] All4one credit and pay the remaining £[redacted] with my credit card. Could you please provide some guidance? Thank you, G.P-C.

Subject: Issue with Currys/PC World Gift Card Dear Customer Service, I am reaching out regarding an issue with an online purchase from Currys/PC World, which I have already raised with RESOLVER. However, Currys/PC World has not responded to my concerns. The problem occurred when I received a refund gift card on July 13th, [redacted], only to find it deactivated when I attempted to use it. The gift card, number [redacted][redacted]23, meant to compensate for an Electric Hob that did not fit, was deactivated shortly after activation on July 16th, [redacted]. Despite my efforts to resolve this with customer service, I have faced unhelpful interactions and lack of follow-up from Currys. I am deeply frustrated by the situation, especially given the run-around I experienced when contacting them. I urge prompt action to reactivate the gift card and provide compensation for this inconvenience. Kindly contact me at [redacted] to address this matter efficiently. Thank you for your attention to this issue. Sincerely, G. Dunkley

I have previously emailed Currys twice but have yet to receive a response. Here is the content of my email: Hello, I am contacting you to raise a complaint regarding a recent visit to your store (Branch: [redacted], Burnley) on 12/26/[redacted], during which I purchased a coffee machine. Following my purchase, I discovered upon returning home that the coffee machine was not the one I intended to buy. Despite using a gift card, a member of your staff informed me that the card had a balance of 0. Upon checking the balances (gift card and bank account) at home, I realized that Currys had deducted £50 from my gift card and bank account, although the receipt only displays a Visa payment (Receipt number: [redacted]). During my second visit to the store, I decided to purchase a different coffee machine and gift the initial one to my mother. To my disappointment, I noticed that the coffee machine was priced at £[redacted], whereas the sticker indicated £[redacted] (Receipt number: [redacted]). This situation has caused me both time and money, and has heightened my stress levels, especially given the current COVID circumstances. Spending £[redacted] on two coffee machines seems excessive. Feeling dissatisfied and as though I have been taken advantage of, I plan to return one of the machines to the store. Kindly inform me if any further documentation is required.

I have been trying to get in touch for over a month via email and Facebook, but I'd prefer a phone call as I am frustrated with online customer service. I ordered a washing machine, only for it to be cancelled last minute due to stock unavailability. The money has been taken from my myplan, and Currys blames them, but myplan confirmed in writing that it's not their fault as the order is still pending. I'm now without a washing machine and facing issues with finance. Unfortunately, my fridge freezer has also stopped working, and I can't rely on my plan due to insufficient funds. Please reach out to me at [redacted]1. Thank you. K. Price 25 Benham Place, RG264AA CUR[redacted]

I filed a Resolver complaint after multiple attempts to address issues with my Hotpoint washer/dryer that I purchased in Nov [redacted]. Despite four service visits during the warranty period, the problem persisted shortly after each repair. Hotpoint declined further assistance once the warranty lapsed, stating repairs are only guaranteed for two weeks. After reaching out via email to the Ireland address in January without a response, I feel the situation is unfair. Given my loyalty as a customer, I request your intervention in resolving this matter. A.R.Barber 2 Dean Lane End Rowlands Castle PO9 6EJ

My wife purchased a Bose TV Speaker from Currys online for £[redacted] on 28 Jan 21. She was promised up to 5 months of Apple Music, Apple Arcade, and Apple News for free as part of the deal. Despite being told she'd receive an email within 5 days to activate this offer, we have not received anything. After several attempts to contact Currys via chat and phone, I was directed back and forth between Customer Services and the online chat team with no resolution. Even emailing '[redacted]' led to a dead end as the mailbox was inactive. When Petra from Customer Services promised to escalate the issue, she could not provide the Apple Music offer as promised. I have since sent a formal letter to Currys' PO Box in Sheffield outlining my disappointment, but have yet to receive a response. I am now seeking a positive resolution, as I feel let down by the lack of aftercare service. Despite being satisfied with the Bose speaker, the unfulfilled Apple offer and the time wasted have left me considering a full refund. I expect a prompt and satisfactory explanation and solution before resorting to airing my grievances on social media. Sincerely, Steve D.

I am a disabled pensioner who saved all year to buy my granddaughter an Apple Mac for Christmas. I ordered it from Currys online on November 25th for £[redacted]. My son went to collect it, but it wasn't in stock. Despite waiting a few days, it still didn't arrive. I decided to cancel the order on December 1st. Unfortunately, after being hospitalized with pneumonia for three weeks, I realized I hadn't been refunded by Currys. My son went to the store, but no progress was made. After multiple calls, promises of a refund were not met. The process has been frustrating, and despite numerous attempts through online chat and calls, the refund has not been received. The delays have left me feeling disappointed and doubtful about using Currys in the future.

I placed an order for a gas hob on 02/03/21 with a delivery slot scheduled between 7am and 7pm on 04/03/21. However, I received a text message yesterday morning (04/03/21) stating that the delivery would be on 06/03/21 instead. Upon calling customer service, Sabain informed me that the delivery date had been changed without providing a reason. Due to this sudden alteration, I had to cancel the order since a plumber was scheduled for today, 05/03/21, to install the hob, causing inconvenience to my tenant and incurring charges for cancelling the plumber's appointment. Consequently, my partner had to urgently purchase a gas hob from a nearby town. I find this situation highly unsatisfactory as Curry's breached our contract (emails can be provided for reference) and I am seeking compensation for the inconvenience caused. If this matter cannot be resolved, I will escalate it further and communicate with the CEO.

Hello, I would like to return a television under the Consumer Contracts Regulations (Distance Selling). I had read the reviews on your website and had an online chat where I inquired about the return policy. I was assured that I could return it even if opened since I couldn't view it in person before purchasing over the phone. I bought the TV about 3 days ago via phone. However, when I tried to collect it, it didn't fit in my vehicle. I want to exchange it for a smaller size to fit in my living room corner. The order number was CUR[redacted] for a JVC 65-inch TV, which I exchanged for a 55-inch model with a refund of £[redacted].01, as the 55-inch is priced at £[redacted].99. Best regards, Wayne Carrington 54 Newington Drive Bury BL8 2DZ

I am dissatisfied with my Samsung oven NV75N5641 purchased on 24/8/[redacted] and installed for 4 months. It is a safety concern and a fire risk as there are no clear indicators on the panel to show if the grill or oven is left on. The automatic switch-off feature when opening the doors is not effective as they both turn back on upon closing. I am requesting a refund or an exchange for a different oven. I am a 68-year-old resident of a ground floor flat, a loyal customer of Curry's, and a fan of various Samsung products. For further communication, please reach out via email at [redacted] or by phone at [redacted]0. Thank you. Sincerely, Mr & Mrs D. Rainton.

Reference Number: CUR[redacted] I recently received an email informing me that my son's oven was ready for pickup. However, upon arriving at the Harlow Currys store, we were told there were two more emails we should have received. Despite attempting to resolve the issue by contacting customer service, my son was repeatedly cut off. The lack of explanation and difficulty reaching someone has been frustrating, especially considering the order was for an elderly lady in his care. The manager mentioned this is a recurring problem. I kindly request assistance in understanding what went wrong and if it's possible to pick up the item today. I suggest reviewing your system to prevent such mishaps in the future. Thank you for your attention to this matter. Best regards, H. Turner