Credit One Bank Customer Service Issues

I made my credit card payment yesterday before 5pm Pacific Time, which should have been credited the same day. Despite paying between 6-7pm Central Time which aligns with 4-5pm Pacific Time, the payment was marked as received yesterday. However, a $30 late fee was still charged. I find this unfair and want the fee removed.

I currently possess a Credit One card and have been receiving emails regarding an offer for a card that includes an annual fee, which contrasts with the no-fee card I have. I am uninterested in this offer. Each time I attempt to opt-out by clicking the link provided in the email, it directs me to the sign-in page for my Credit One app. Upon searching my app thoroughly, I am unable to locate an option to unsubscribe from these emails. Despite this, I am still receiving important emails related to my existing account. I am seeking guidance on how to manage the types of emails Credit One sends as I have been unsuccessful in finding this feature in my account settings on the app.

I am referring to an authorization with the following details: I attempted to renew my car registration on the Massachusetts RMV website using my Credit One Bank card. Although I received a message that the payment didn't go through, I used a different card successfully. Surprisingly, I now see a $57.50 charge on my Credit One Bank card. I am requesting a reversal of this charge as the payment was processed using another card. The Registry of Motor Vehicles should not have charged my Credit One Bank card after informing me that the initial transaction failed. Authorization Date: 09/11/[redacted] Authorization Number: [redacted] Description: REG OF MOTOR VHCL [redacted] BOSTON, MA Amount: $57.50

I am attempting to contact Credit One, but all customer service representatives are located in India. The cheap service provided is so subpar that the representatives do not speak Spanish. I have called for three consecutive days and encountered the same issue each time. My English is not perfect, so I try communicating in Spanish, but the representatives struggle with the language as well. This lack of language support is unacceptable for customer service. I am considering closing my account due to these ongoing communication problems.

I received a call from Jefferson County regarding a legal issue involving a Credit One Bank credit card that was closed on November 18, [redacted]. The Jefferson County Legal Service representative identified me as the cardholder and had personal information about me. I explained that I have been separated from my husband for 5 years, but we are still legally married. Unfortunately, my husband has moved another woman into our shared home, giving them access to my sensitive information. Over these years, my safety and finances have been threatened, including unauthorized use of my personal information for a FEMA account, which has been confirmed as fraudulent. Despite this, I never received any statements, emails, or notifications about the Credit One Bank card in question. Although I applied for a Credit One Bank card through Experian, there is no record of it on the app. If more details are needed to help with this issue, please let me know. Thank you, Valerie E Lewis.

I am questioning why I am being charged for a credit card that I requested to close last year. I have not used the card, and it has been cut up. I will not be making payments for this card and will only pay for the two cards I currently use. If necessary, you may proceed with legal action or take me to court. This issue was meant to be resolved last year, and I do not wish to go over it again.

On March 6, [redacted], I ordered a keyhole garden from Imprecari for $49.98, expecting delivery in 6-8 weeks. By June, I had not received it. Despite contacting them and being promised a replacement, it never arrived. I have requested a refund multiple times, but to no avail. I need the charge removed from my card ending in [redacted]. This whole situation with Imprecari seems to have been a scam.

I attempted to make an early payment without realizing that I would still be charged my scheduled payment as well. Although I had a payment due on September 16th, I mistakenly thought it was covered on my bank card. However, I later discovered unauthorized transactions on a separate account, which I am currently disputing. As a result, I am unable to make any payments until October 1, [redacted]. Please reach out to me at [redacted] at your earliest convenience. Thank you, Roberta H.

I would like to discuss my billing matter. I received a call from you on the 16th stating that my previous payment did not go through; however, my statement shows it was processed. Despite this, I was asked to make an additional $30 payment that day, and now there is another $30 due on October 11th. Since I am new to your services, I am concerned about the billing issues I have experienced since the beginning of our business relationship.

I made a $[redacted] payment yesterday, and I was charged a $4.95 Express payment fee, making the total $[redacted].95. Another $4.95 Express payment fee was charged separately with its own reference number. After countless calls to customer service, I've had no success. I even asked to speak to an American representative and was left on hold for 45 minutes without being transferred. The representatives seem to dodge my questions and provide irrelevant answers. I am exhausted from the calls and frustrated with this situation. I strongly feel that the $4.95 Express payment fee should not have been charged to my account, and I want it removed promptly.

I am experiencing an issue with my credit card accounts with your company. I am receiving emails indicating that I have not made a payment on account ending in [redacted], even though I have made two payments this month for this account. The problem is that account [redacted] is the same as [redacted]; the only difference is that I received a replacement card with the number [redacted]. My bank recognizes both accounts as the same. I have proof of making the payments, but your system shows the account as past due, negatively affecting my credit score. My other accounts such as [redacted] and [redacted] are up to date. I politely request your assistance in resolving this matter promptly. Thank you, James S. W. Additionally, I want to mention that your online accounts portal from Germany is consistently under maintenance, preventing me from accessing my payment details.

I am experiencing issues with my new Credit One credit card. I have set up my online account, activated the card, and received the message "You're All Set." However, when I have tried to use the card for purchases while running errands and grocery shopping, it has been declined multiple times. I need assistance in understanding why my card is not allowing me to make any purchases.

When I try to contact customer service using the number on the back of my card, I always encounter a prompt asking if I am 50 years or older, preventing me from connecting to a representative. One of my cards doesn't have a phone number associated with it, so I am unable to enter the last four digits as requested. I need to speak to a human in order to start paying my bills and address various other concerns. Additionally, I am looking to close one of my cards. How can you assist me with these issues?

I am concerned about a lawsuit claiming I owe over $[redacted], but I am unsure if the account is mine. Reviewing my credit report, I see an account from March [redacted] that I did not open. I am requesting documentation regarding the account opening date and purchases made. I have not received any notices of late payments. I have attempted to reach out to the lawyer who issued the summons without success. I would appreciate it if you could contact me to address this matter. Thank you.

I am struggling to see the button on my phone. I need a manager to call me as I have been dealing with this issue since February, and it's now November. It's frustrating to go through this for over 9 months. I want to talk to someone personally about this matter. Please have a supervisor contact me at [redacted]. My name is Stephanie Reid. I am visually impaired, and I find it challenging to deal with this over the phone. I would appreciate it if one person could handle this matter for me. Kindly reach out to me soon. Thank you.

Years ago, I fell victim to identity theft, and I have discovered a fraudulent account on my credit report that was sold to Midland Credit Management. I did not open this account and request all related information and documents to be sent to me via mail and email. I need to verify that this account was not established by me, including the original signed documents and the address it was mailed to. It seems Credit One and Midland Credit Management may be violating my rights as per 15 U.S.C. § [redacted] et seq. Thank you.

Upon receiving my very first credit card, I was alarmed to discover unauthorized charges made to it. Thankfully, you promptly alerted me and helped dispute the charges for safety concerns. Following your advice, I disposed of the compromised card and received a replacement from you. However, I was shocked to see that after waiving the annual fee on the initial card, you also deducted it from my new card, causing an overdraft. This error has negatively impacted my credit score, which I am actively working to improve. I am disappointed as this was my introduction to credit cards and it has been a distressing experience. I urge you to rectify this situation and ensure that it is reported to all relevant credit agencies.

I am unable to access either the app or website. I have forgotten my password and am unable to reset it, as the reset process keeps providing me with a phone number. When I called and spoke to a representative, I was informed that I had not initially created the account on the website, which I am certain I did. I simply need to change my password in order to access my account and make a payment. Despite being asked for a payment over the phone, I am hesitant to proceed as I am encountering difficulties with the password reset process.

I recently contacted customer service regarding my undelivered credit card. Despite being informed that it should arrive within 7-10 business days, it did not arrive on the 10th day. I have been unsuccessful in reaching a representative by phone to resolve this matter. I would appreciate if someone could assist me. Thank you.

I was unaware of the $75 annual fee for this credit card, which was due yesterday on 9 November. I recently got the card for emergencies and did not anticipate this fee upon receiving it. Currently unemployed, I am unable to pay this fee, risking the account going to collections. I have not used the card at all or made any charges. I want to close the account with a balance of zero to avoid further financial strain. The unexpected fee has led to an additional $[redacted] payment that I am unable to cover due to my current situation. I got the card with the goal of improving my credit by maintaining a zero balance.