Comcast Customer Service Issues

For months, Comcast assured me that my existing boxes were sufficient for new On-Demand services. However, they later informed me that the boxes were incompatible. Despite exchanging them for two new boxes, the problem persisted. Even after a lengthy support call, the issue remained unresolved, prompting a technician visit. The technician determined that I was given the wrong boxes and replaced them with different ones, which also failed to receive a cable signal. After extensive troubleshooting with a higher level support team, the original box was reinstated, regaining the cable signal but still restricting On-Demand access. The lack of clarity and consistent issues with Comcast's equipment and support process have left me frustrated.

I recently found a $[redacted] collection on my record from Comcast Communications, although I never had an account with them. After contacting Comcast multiple times, they confirmed no account or collection in my name. The initial collection agency, Sunrise Collection, removed the charge, but now Wagepoint Resources Group has the same $[redacted] claim under Comcast Communications.

Contacted by Billing dept at [redacted] offering a 50% discount on my bill for the next 2 years sponsored by Target. Was advised to purchase 2 gift cards totaling $[redacted] each to secure the discount. Spoke with Joshua at the same number, who assured me the payment was accepted. However, a follow-up call from Kevin at [redacted] claimed the cards were invalid and required a repurchase. Despite a second purchase attempt, Kevin insisted on another round due to card issues. Frustrated after spending $[redacted], Target confirmed the funds were deducted and nonrefundable. Kevin proposed buying more cards and promised a reimbursement via check for the previous purchases. Both numbers indicated affiliation with Xfinity, posing a potential scam threat if unresolved. Consider escalating to authorities if not resolved promptly.

Occasionally, Xfinity contacts me about returning an old modem. Around two years ago, we contacted Xfinity when my husband started working from home. The technicians swapped our old modem for a tower one. I recall them taking the old modem when they left. However, we no longer have it. I have searched but can't locate it, so I assumed the technicians must have taken it. For any additional inquiries, please reach out to me at [redacted]. Thank you. - Liana Alexakis

I signed up for Xfinity services last November. Before getting internet, I was instructed to contact ACP and received my application number. After calling Xfinity back with the number, we set up my account, but the ACP discount needed to be added separately. After speaking with the ACP representative on the phone and setting everything up, I started services the same day with a monthly plan of $29.95 and a $30 ACP credit, making it bill-free. However, when Peacock TV was no longer included in my package in June [redacted], I discovered an outstanding bill without the ACP credit. I requested a call back online and Beionna assisted me in correcting the bill, ensuring it would show a balance of $0.00 after a few hours. Despite her effort, when we tried to explore TV deals due to an error indicating an unknown installment plan, she connected me to retention. Unfortunately, I ended up speaking with another lady who promised to investigate and call me back but hasn't yet, leaving my bill past due, even though the ACP credit was applied this month.

I have had three service calls in the past month for the same issue, but it remains unresolved. I am unable to change channels or adjust the volume on my TV. Despite scheduling a visit with the service technician for Saturday between 8-10 AM, the voicemail repeatedly states my appointment is on Sunday. Being a customer of xfinity since [redacted], I haven't been able to enjoy my TV for a month now. It is challenging for me to keep taking time off from work. I need to reschedule for a sooner appointment time, especially after being told the technician would arrive after 3 PM yesterday if I called before 5:30 PM. However, when I inquired at 3:30 PM, I was informed no one would come due to the holiday. This ongoing situation is extremely frustrating for me.

Our home renovation project required us to cancel our cable service two months ago. However, it seems our business cable is connected through our main house cable. We intended to suspend our home cable while maintaining the business service. I was expecting a call nearly 2 months ago to address this issue, discussing the possibility of a temporary line. Unfortunately, no follow-up call was received. We seem to have been charged for home cable despite not using it during this period. It is crucial for us to preserve the business connection. Kindly provide a contact number for me to speak with a representative prior to any disconnection of the main line. I urgently need assistance to ensure our business line remains active. Regards, C. Lynch

I have recently shared my situation with the expert, trying to overcome financial difficulties by getting an equity loan, but facing challenges. Our car's engine failed, adding more strain. Moreover, my husband, who suffers from bipolar disorder, asked for a divorce, compounding the stress. Our 6-year-old is also affected by these hardships. Sleep-deprived and overwhelmed, I appeal for your assistance to restore our service. As seniors with disabilities, reliant on food stamps and Medicaid, I can only afford to pay $[redacted].42 on the 25th and cover the remainder with our disability check later. Please consider reactivating our service, as I sincerely plead for your help in this trying time.

I mailed my bill with two checks for the full amount two weeks ago. Once again, for the second consecutive month, I am receiving notifications stating that the payment was not received. I have noticed that the checks have not been deposited. Other bills sent on the same day have been received without any problems. This inconsistency is frustrating, and I believe it reflects poorly on Comcast's business practices. It feels like harassment, and I urge the company to address and resolve this issue promptly.

I've noticed a sudden increase in my Comcast bill this month, jumping from the usual $[redacted] to $[redacted].71 without any changes on my end. I'm perplexed by this $50 surge and would appreciate clarification on what caused it. Additionally, I've encountered difficulties reaching customer support, spending more than half an hour without any luck. Improving the accessibility of your customer service would greatly enhance the overall customer experience.

I recently checked all my cables, which have been in the same position for years. However, my internet occasionally stops working for no apparent reason, and now my TV has no picture while the internet is fine. Additionally, the system doesn't recognize my home address properly despite having no issue with payments each month. I am frustrated with the lack of resolution and request that the cables and connections be thoroughly checked. It's important to note that there are options when it comes to cable providers.

I have been a Comcast customer for over 25 years. The automatic artificial intelligence system is the worst. Not every issue fits into a category. I tried five times, was disconnected four times, and received the same generic messages. I couldn't convey the urgent need for information due to a serious injury to a robot. Finally, on the sixth attempt, I spoke to John, who was kind, understanding, and helped me. Regarding Xfinity, I am exhausted by the poor assistant capability. The business relies on live customers, so we should receive live assistance when necessary. I am extremely frustrated with the experience. MaryAnn Z.

I canceled my service in November [redacted] and recently noticed a $[redacted] collection on my credit report. I am puzzled as I moved to Oklahoma during that time and returned all equipment in Meridian, MS. Despite my cancellation, I am still receiving messages about service restoration during bad weather in Meridian. I am confused because when I had Xfinity under a government plan while living there, I settled my final bill before relocating. Please investigate this matter and correct the report accordingly.

Miss Utility incorrectly marked the area for a manhole, leading to the City accidentally cutting through the Comcast line. The hole was then closed, resulting in a loss of service. Our address at [redacted] New Hampshire Ave in Lynchburg, VA, [redacted]. For further assistance, please contact me at [redacted]. As the Junior Warden of Grace Memorial Episcopal Church, I oversee all matters related to Buildings and Grounds. Thank you for your attention to this matter. Sharon L Davis

I was contacted by a representative offering a special 50% discount deal. Following the instructions, I went to Kroger to purchase a Target gift card worth $[redacted]. However, I was informed that one card wouldn't work and I needed two with $[redacted] on each. I had to go back to the store to get the additional card, but then I was told that wouldn't work either. Frustrated, I requested to cancel the deal but was informed that I would lose my money. I spoke with a person named Michael White who claimed to be in charge of billing and when I asked to cancel, he threatened to terminate my service, send me to collections, and prevent me from getting services from other companies. This whole situation has left me very upset.

I am in need of assistance to discuss changing my plan with a customer service representative. The information in your records is inaccurate as the social security number is incorrect. I have been trying to resolve this matter for several years, even going to the office in person with my social security card. Unfortunately, the system is not connecting me to a representative, and I am feeling extremely frustrated. It is crucial for me to speak with someone today. Thank you. Why is there no alternative form of authentication available? I have been a loyal customer for almost four decades.

I had an extremely appointment scheduled between 2-4 pm today, but the technician has not shown up yet. We urgently need to speak with someone since they are now saying they won't be able to come until April 2nd, which is next year. I am currently in grad school full-time, and we own a business that will suffer severe losses if we don't get assistance today. Lightning damaged our modem last night during a class, resulting in a $[redacted] tuition loss because it's an accelerated program with strict attendance policies. Missing even one class means automatic failure, and this was the final class after investing so much effort already. Today was wasted waiting for this appointment, and this situation is unacceptable.

In my backyard, I have noticed two cables hanging from the post that appear to be for telephone and internet services. Before we moved into this house, there was service already established. The low-hanging cables are now posing a safety concern for my young daughter. We are requesting a technician to come out and reattach the cables properly to the post and disconnect the unused phone cable. Despite being told that there was an outage and internet services were shut down, no one has come to address the dangling cables for the past two weeks. Attempts to reach customer service have been unsuccessful due to difficulties navigating the automated phone system. It has been a frustrating experience trying to resolve this issue. Address: [redacted] SE Tibbetts St, Portland, OR [redacted] Phone: [redacted]

Subject: Service Cancellation Request for Comcast Dear Comcast Customer Service, I am writing to formally request the cancellation of my Comcast service. Please process this request at the end of my current billing cycle to ensure a seamless transition. Kindly confirm the termination date and cessation of any future charges, ensuring no further billing occurs after the cancellation date. Furthermore, I am seeking guidance on returning any Comcast equipment in my possession and any associated fees. I have been a loyal Comcast customer for [duration], appreciating the reliable services provided. If there are specific forms or steps required to complete the cancellation, please advise promptly. I kindly ask for a written confirmation of the cancellation for my records upon completion. Thank you for your attention to this matter and cooperation in making this a smooth process. Best regards, [Your Name]

I was approved for the Affordable Connectivity Program (ACP) and received all the necessary email confirmations and documentation. I set up a new Xfinity plan starting in June with a promised $30 discount, but my bill for June did not reflect this. I contacted support via chat, and they apologized, promising to reimburse me the overcharged $30 and ensure the discount on future bills. However, my July bill still lacks the discount, and I have yet to receive the refund from June. I am seeking a $60 refund for the two months of overcharges and ask for my bill to be adjusted to reflect the ACP approval. Thank you.