Comcast Customer Service Issues

I scheduled Comcast technicians to come and cover our internet and cable lines, but unfortunately, they have shown up twice and then left without completing the job. The owner of Olympia View Realty is extremely disappointed with the repeated lack of service. If the lines are left uncovered, it will affect all the tenants. We simply need the lines covered. Please reach out to me urgently as this is the third time we are requesting the same job to be done. Thank you, Marie R., Secretary Olympia View Realty [redacted] Roosevelt St, Floor 1 Edwardsville, PA [redacted] [redacted]

I am experiencing issues with my DVR service through Xfinity. Despite only being at 65% full, Xfinity has deleted five movies from the bottom of my list over the past few months. These movies are favorites of mine that I intended to keep on my DVR. I currently have 48 films saved out of approximately 70, so I should have space for more recordings. I am seeking a solution to prevent Xfinity/Comcast from automatically deleting movies that I want to keep. Only one of the deleted movies has been rebroadcast, causing me to lose access to the others. I am looking for assistance to ensure that films I choose to save are not removed from my DVR list.

I am extremely disappointed by the customer service provided by X-finity. My frustration began in March when I ordered a soccer program which only partially arrived. Upon contacting X-finity, I was informed there was no record of my order and assured I would not be charged if it showed up. Despite this, I was billed twice for the incomplete program. When I called today, it took over two hours to resolve the issue of a $50 refund that was previously promised to me. Despite being a loyal customer for a decade with a monthly bill exceeding $[redacted], it should not have been such a challenging task. Ultimately, after multiple security codes and transfers, speaking to supervisor Bruce Wills helped address the problem. The pressure to pay the new invoice over the phone to resolve the issue further added to my dissatisfaction. Overall, the level of service I received does not match my expectations as a long-standing customer.

I recently conducted a speed test for work using my home internet with an ethernet connection. The results showed a high ping of [redacted], download speed of 914mbps, and upload speed of 50.0mbps. To fulfill my work responsibilities, my ping needs to be under [redacted]. This issue is new to me as I have been working smoothly for over a year without any such problems. I attempted troubleshooting steps like restarting the modem and disconnecting from the VPN, but the high ping persists.

I always need to update my wifi connection every few days or even after watching TV. I have to constantly turn it on and off and perform a hard reset because error messages keep popping up, saying the wifi isn't connected when it is. This leads to freezing or interruptions during streaming, causing the show to start over from the beginning. I then have to manually find the spot where I left off in the streaming app.

I recently received a notification about a Facebook password change attempt, even though I hadn't initiated it. I attempted to address the issue via email but encountered a non-functional link. To ensure my account's security, I decided to reset my password. Unfortunately, Facebook and Messenger weren't accessible due to this. Xfinity attempted to send reset codes to a Gmail account that I do not possess. As a result, I'm unable to access Messenger and encounter login failures on both Facebook and Messenger. Assistance to regain access to these platforms is greatly appreciated. Thank you.

I am an elderly customer on a fixed income facing issues with Comcast suspending my cable service in April. I have not been able to pay and they suggested a payment plan. When I tried to make a payment today, the balance was much higher than expected at over $[redacted]. I am frustrated that I am being billed for the time I have had no service and feel the "help" offered has not been provided. Their comments about perks and rewards I am not receiving are upsetting. Despite calling for assistance, I am only met with automated messages. I am unable to afford paying for the period without service as I depend on a limited budget. I had hoped they would assist as promised, especially to watch a significant event like a coronation. If my service suspension does not lead to a resolution, I am considering canceling my service. Thank you for your attention.

The issues I'm facing appear to be linked. I had previously reported these same problems less than a week ago. I am experiencing low or no Wi-Fi connectivity on my phone, certain programs on my computer are inaccessible, and it seems like it's also affecting my TV. I've spoken to multiple individuals, including online chat support. A representative conducted thorough checks but was unable to resolve the problem. I was assured that a technician would come to my residence the following day, but no one arrived. I engaged with another representative via chat which seemed to offer temporary assistance, but the problem resurfaced after about two days.

I've recently experienced an unexpected internet outage. Despite having a connection days before, I suddenly lost access. I've attempted basic troubleshooting steps such as resetting the modem and checking the connections in my garage. Upon inspection, I noticed that the plastic covering of one of the connections leading into the box appears to have been damaged, potentially from being pulled or chewed on, leaving the wires exposed. This issue seems to be the likely cause of my disrupted internet service.

Hello, I recently noticed that my bill increased unexpectedly from approximately $72 to around $90 this month. Upon investigation, I discovered an additional service named "xFi Complete" was added to my plan without my consent. I kindly request your assistance in removing this service and refunding the excess charge to my account. Thank you. I am currently overseas and will be unavailable for the next three months. Making phone calls to customer service at $0.2/min is not feasible for me. I rely on auto payment for my bills, and I trust that this issue is a system error which can be resolved with minimal inconvenience. It is disheartening to receive extra charges for services I did not authorize, and I hope you can appreciate the frustration this has caused. Thank you for your prompt attention to this matter. Tingdong

I've encountered issues with Comcast recently when they raised the monthly fees for my account, despite being in a two-year contract with them until October [redacted]. Making changes to the agreement to pay less doesn't seem like an option at the moment. According to the company, the price increase is due to taxes and fees, but at the bottom of my statement, it's mentioned that the "Regulatory Cost Recovery fee is neither government mandated nor a tax." This suggests that Comcast may not be following their own contract terms. They have also miscalculated my monthly payments, resulting in inflated bills. When I brought this up with customer service, they mentioned it's my responsibility to review the figures. While they offered some compensation on my next bill, I don't think it's sufficient. It's frustrating to receive statements with inaccurate amounts exceeding what is owed. This situation raises concerns about Comcast's compliance with our contract and the legality of overcharging customers each month.

Several months ago, Comcast laid approximately a hundred yards of cable on the grass lawn of a golf course adjacent to our backyards. However, since the cable is not buried, the large lawn tractors used to cut the grass have caused damage to the cable in several places. I am concerned that if this continues, the cable may be cut entirely. The location of the cable is at the end of the cul-de-sac, Lariat Way, in Boulder, CO. Would it be possible for Comcast to bury the cable? This could prevent the need for repeated repairs due to damaged or broken cable.

Four years ago, I discussed my billing with a Comcast representative named Chloe back in May [redacted]. We agreed on a monthly rate of $50 after applying various discounts. However, my bill has remained at $80+ per month, and I have not been receiving the promised 150MB down. I am looking to speak with a representative to review my charges and hopefully revert to the original $50 rate. I prefer to have a phone call with a representative as this matter requires human interaction and cannot be resolved through text or chat.

Last evening, I contacted what I believed to be Customer Service at [redacted]. The representative mentioned they were in Pakistan and claimed the issue with my TV was due to a missed payment. Despite explaining my bill was on autopay and not due until the 10th, he insisted the bill needed to be settled to fix the TV problem. After attempting various troubleshooting steps to no avail, he proposed sending a technician for $79.99, contingent on paying the bill upfront. Suspicious, I checked Xfinity Customer Service online to find conflicting information and learned there was no Pakistani agent. Concerned about potential data exposure, I aim to resolve this matter with Xfinity but have been unable to reach a live representative.

I used to pay my bills online seamlessly, but recently, I encountered an issue with a "failed to download" prompt. It's frustrating not being able to access technical support easily, especially considering the monthly payments I make. It would be beneficial to have live agents available for assistance rather than dealing with automated systems. The inability to speak with someone directly is disappointing, and many others likely share this sentiment. Improving customer service by offering direct communication with a real person would greatly enhance the overall experience.

I am currently using my Comcast phone, and I consistently face the hassle of having to verify my identity on my previous device whenever I visit a Comcast website. This situation is extremely frustrating. I hope this can be resolved before I resort to purchasing another phone. The idea of carrying around multiple old phones in a suitcase just to ensure I can complete secondary login confirmations is inconvenient, to say the least. Additionally, I wish there was a simple "empty trash" button on my email because despite deleting emails, they never seem to be permanently removed, triggering quota warnings each time I access the website. It is truly irritating when companies engage in such practices that make it nearly impossible to seek assistance. The AI's claim that I can reach a human representative feels misleading. I implore you to address and rectify these issues promptly, if possible.

My mobile contract is ending on the 23rd, and I do not want to renew it. I currently own a Moto 7, which has not met my expectations. I am looking for a new phone without the high cost of $[redacted] to $[redacted]. I require a phone with a stylus due to my limited dexterity as an elderly user. The Stylo seems to be the best fit for me. Please assist me in canceling my one-year mobile contract with Comcast/Xfinity promptly, as I have been trying to reach them without success for over a week. Thank you. - M. Barus

Since June 4th, we have encountered persistent outages affecting one or even two of our TV boxes simultaneously. Despite multiple attempts to self-restart the boxes, the issue persists. Unfortunately, the web chat bot prevented me from requesting a technician visit when I tried due to a localized outage in the [redacted] area, occurring a week after our service disruption. Despite registering three contact numbers with Comcast for updates on the outage, we have not received adequate communication or assistance. We are extremely dissatisfied with Comcast's handling of the situation, leading us to consider leaving a negative review due to their poor customer service and inability to resolve this ongoing technical problem.

I initially paid for landline service and internet from CenturyLink. When the ACP started offering free internet to eligible individuals, CenturyLink did not inform me. I terminated my internet service with CenturyLink around December [redacted]. Despite this, they kept billing me for the service. I settled the bill but repeatedly contacted them to cease this mistaken charge. Each time, they assured me it was a "human error" but failed to rectify the situation. I am frustrated and exhausted by their deceptive actions. I seek reimbursement and intend to pursue legal action against them. All they seem to care about is money.

Recently, I've been experiencing consistent T3 and T4 critical errors with my Comcast service, disconnecting me multiple times every hour. Despite Comcast claiming to be working in the area without prior warning, I didn't receive the usual text notifications regarding service outages due to maintenance or upgrades. It seems like the abrupt disconnections might be related to a new customer added by a technician, resulting in decreased upstream noise/power or oversaturation of the network. Unfortunately, Comcast's settings prevent my router from boosting the upstream signal, leading to frequent disruptions. The issue is so disruptive that I'm unable to contact Comcast by phone as the disconnects persist. Even their online chat service has not been helpful, disconnecting before connecting me with a representative. Emailing them is not an option, and the automated chat support provided by a robot has been unproductive.