Columbia Sportswear Customer Service Issues

I purchased a jacket on December 21 and opted for expedited delivery. Despite payment for expedited shipping, the jacket has not arrived. Tracking indicates an issue with my shipping address, which I have verified is correct. I am staying in Vancouver for only 8 days, requiring the speedy delivery. I now seek a full refund to reorder the item at its current price and have it shipped to my home address, as I am departing on January 1st. The estimated delivery date of December 31 is unacceptable given my departure. I willingly paid the full price for timely use in Vancouver, a service that has not been provided as expected. I express dissatisfaction with Purolator's service and recommend against using them in the future.

My spouse and I had an issue with oversized Omni-Tech gloves we bought. The sizing seems to have changed since our last purchase, which a Columbia associate helped us confirm. Despite not having the tags, we returned them hoping for a store credit since the gloves didn't fit. The store's associate couldn't offer a solution beyond suggesting washing them to shrink, which didn't work. After speaking with two Columbia chat representatives, I was directed to warranty assistance. As loyal customers, we enjoy Columbia products, but this glove mishap disappoints us. We kindly request a store credit to try a different pair that fits. Your assistance would be greatly appreciated.

Hello, I am Umesh from Unique Uniform. We are a leading uniform supplier in the Middle East. I am interested in purchasing the following items: 1. Inside Mesh (net): - [redacted]% Tactel Nylon with Mesh Lining - Quantity: [redacted] pieces - Two pockets with loop & hook on the left side of the chest - Embroidery of Dubai Safari Park logo measuring 8 cm by 5.5 cm 2. Cargo Pants: - [redacted]% Tactel Nylon - Cargo pants with 5 flap pockets - 2 inner pockets - Attached tightening belt - Side Elastic - Double stitched belt loops - Removable knee part by zipper to convert into Bermuda shorts - Quantity: [redacted] pieces Thank you.

Hello, I want to report a fraudulent website posing as a Sorel seller. I reside in Australia and bought a pair of Sorel slippers from www.caribouauonline.com. Despite being charged AU$[redacted] instead of the expected AU $[redacted], the website seemed legitimate. The invoice I received was poorly written and mentioned a company named Tobeno1shop.com. On my bank statement, the charge appeared under the name r-ightclick Shenzen. Following some online investigations, it seems these companies are involved in online scams. I've contacted my bank to report the fraud, but I doubt I'll receive the shoes or a refund. It's concerning to see other fraudulent websites like sorelcaoutlet.com pretending to sell Sorel products. I urge you to crack down on these fake sellers. Sincerely, Kate.

I recently received an online order (Order number [redacted]45) that I would like to return due to poor quality. The item is unopened and still tagged. I visited the outlet mall, but was informed that since I paid through PayPal for the online purchase, I would not be refunded to my credit card at the store. To facilitate the return process, I kindly request Columbia to issue a return shipping label to cover the shipping costs. I would appreciate your assistance in resolving this matter promptly. Thank you. - Simrann Anand

Today, I placed an order with Columbia Sportswear, order number [redacted]85, but there was a mistake in my shipping address - my town is wrong. It currently shows Wall Township, NJ, but it should be Brick, NJ. I have the correct zip code. I called customer support immediately at 11 AM, but I was placed as customer #[redacted] in the queue. I then tried their chat option, which directed me to call for this issue. Now, after 4 hours and 15 minutes, I am still #[redacted] in the queue. I understand I made the mistake in the address, but reaching customer support shouldn't be this challenging.

I made a $[redacted] purchase for a women’s long jacket, charged to my credit card. No confirmation email received after a week. I’ve tried calling Customer Service for 3 days without success. I need to know if my order went through. Spent 5 hours on hold Saturday, still 27th in queue. Had to hang up before getting through. 2 more hours on hold Sunday with no information on office closing. Today is Monday, December 6th, still waiting after 6 hours holding, now number 16. Frustrated after spending $[redacted] and unable to cancel as it's a Christmas gift. The wait time is excessive, even for this busy season. Uncertain if the order will arrive in time for Christmas.

I have initiated a warranty request with Columbia for a zipper repair on my spouse's beloved coat. Following the label guidelines, I washed it to send it in a clean state. However, upon removing it from the washing machine, I noticed that the OmniShield lining had partially disintegrated! Unsure of the next steps, I attempted to seek guidance through the chat feature but was prompted to call instead. After trying to reach out, I dialed the customer service number, but unfortunately, I have been waiting on hold for over 9 hours ([redacted]). I am uncertain if I should proceed with the existing claim number, start a new claim, or if I need to explore other options. Despite hearing positive feedback about Columbia's customer service, my confidence is starting to wane. Is it possible to receive a merchandise credit in exchange for returning the jacket?

I am frustrated with the customer service process. I attempted to reach out via chat but was directed to an automated system. After waiting for an hour, I was prompted with a 6-minute wait time. Recently, I received a call instructing me to press 1, but the call got disconnected after doing so. Upon attempting to reconnect, I was placed in line as the 300th customer. I urgently need to inquire about the status of an order scheduled for delivery on Nov. 30 that has not yet arrived.

My package (order number [redacted]26) was marked as delivered on December 7, [redacted], in my mailbox. However, I have not received it, and it's been three days. After contacting the local USPS, they mentioned they could only see the street address on the package with no apartment number or recipient's name. I have attempted to reach out to Columbia multiple times without success. When calling, there are over [redacted] to [redacted] people ahead of me in line, and the online chat with 19 people waiting always disconnects before my turn. I am in urgent need of speaking with a customer service representative.

I need to return an order, number [redacted]36. Please provide a shipping label to send it back to your warehouse. Email me at [redacted] with the label. My name is Rene King, and I'm located at [redacted] Hoyt Road, Huntingdon Valley [redacted]. I've tried contacting your chat and customer service line without success. This is my initial order from Columbia, and it seems like it might be my final one. I've sent a prior email seeking assistance with no reply. Please, I await your response. Thank you, Rene.

I need to place a new order for the jacket in a smaller size. The website doesn't offer exchanges, and now the smaller size costs $35 more than my original purchase. I chatted with a representative yesterday who issued a return label for me but said I must call to have the new order placed at the original price. My order number is [redacted]47 for a Medium; I want to order it in a size Small.

I purchased a coat which turned out to be too small. My order number was [redacted]63 and the total with tax was $[redacted].25. However, I am now faced with additional charges of $6 for the return and $[redacted].00 for the correct size. Upon contacting customer service via phone, I was informed there were [redacted] people ahead of me. I then attempted to use the online chat, but received a message stating all advisors were busy helping others before closing the chat. I am looking to exchange the coat for the correct size without incurring any extra shipping fees, retaining the original price of $[redacted].25 for the Large size.

I purchased boots in November [redacted], but only wore them after Christmas [redacted] due to heavy snowfall. I observed that the right boot was uncomfortably tight around my toes and, despite wearing them hoping they would stretch, I now experience constant pain in my toes and the ball of my right foot. It has been challenging to contact customer service as I have been put on hold for excessive amounts of time with the call eventually disconnecting. When I finally reached someone yesterday after nearly 4 hours of waiting, I was redirected to a different department since the warranty department had closed. This experience has been frustrating, especially considering the discomfort and health issues caused by the defective product. I am dissatisfied and in need of a refund or a prompt replacement for these boots.

Dear Columbia Customer Service, I am reaching out to express our dissatisfaction with the after-sale services provided by Columbia and to request a refund for our financial loss. Our attempt to contact your phone line was unsuccessful and left us feeling frustrated, as we wasted over an hour without speaking to a representative. Despite this experience, we are willing to give Columbia another chance to meet our consumer needs by placing a new order, even though this will result in a $44 loss. To provide context, on January 3, [redacted], my daughter selected size 9 winter boots ([redacted] MINX SHORTY III Oxford Tan) on your website, and my wife Johanna Cassidy made the purchase (order # [redacted]77). The boots were discounted at 25% off ($97 instead of $[redacted]). Upon receiving the package on January 7th, we realized the size was too small and needed to exchange them for a size 10. We checked the website and found the larger size available but noticed the discount had ended. Our attempts to contact the customer service line at 1-[redacted] were fruitless, resulting in long wait times. In light of these issues, we kindly request a $44 refund to address the added expenses incurred due to these difficulties. Thank you for your attention to this matter. Sincerely, Stéphane N.

I am in the process of returning a pair of shoes to Columbia. I printed a shipping label from them. Additionally, I need to return a jacket to Mackage. Unfortunately, I accidentally sent the Mackage jacket to Columbia with the return label they provided. Mackage has informed me that I only have 17 days left to return the jacket. Yesterday, I called Columbia at 8 a.m. and was on hold until 2 p.m. Eventually, I spoke with a representative who promised to call back if we got disconnected. After giving her my number and waiting, we lost connection, she assured me she would ring back but did not. Today, I woke up at 5 a.m. and waited another 6 hours, only to lose the call when I was next in line. I am extremely frustrated and seeking assistance. Thank you.

Order Number: [redacted]35 I reside overseas and made a purchase of Columbia products online. My order was supposed to be shipped on [redacted]/12/02 according to the Columbia website, but I have not yet received the package. Upon tracking it on Columbia's official website, the status is "AWAITING CARRIER PICKUP". When checking on www.gls-us.com, it shows "SHIPMENT DATA RECEIVED - PENDING GLS RECEIPT SCAN". After contacting GLS, I received the response: "The tracking number indicates that the package is still pending in our system, which usually means the label is created but the package has not been picked up by GLS. Please confirm with your shipper." I am seeking assistance in understanding the current status of my shipment with the following details: Recipient Name: T.L. from TWKRANEZ, TW Destination: Portland, OR Tracking Number: [redacted][redacted] Shipping Date: 12/1/[redacted]

I have been experiencing issues with your chat service, which redirects me to the phone line and then back to chat service. The return label provided for me requires me to go to CVS Pharmacy on Maybank Highway, but as a person with blood cancer during a pandemic, going to a pharmacy is not ideal. A shipping center at Freshfields on Kiawah Island would be a safer option. I recently found out that I cannot return a Christmas gift I ordered in October. This is unfortunate as only one pair of cargo pants was kept by our son-in-law. I have been a loyal customer who orders early due to the pandemic. I urge you to reconsider your policies in light of the current situation. Unfortunately, I may not be able to continue ordering from you, which is disappointing. Sincerely, Anne Gordon Smith B. Seabrook Island, South Carolina [redacted]--[redacted]

I received a Columbia winter jacket as a Christmas gift and started wearing it right away. Unfortunately, I'm experiencing a few issues with the jacket: - The main zipper is malfunctioning and it's difficult to zip up the jacket. - The left pocket zipper no longer works. - The COLUMBIA lettering has come off. - There's some unraveling and a hole on the arm where feathers keep coming out. I really love this jacket for its warmth, so I would appreciate a replacement.

Dear Community Members, I would like to share my recent experience with a pair of Columbia Crestwood shoes that I purchased on March 22, [redacted], from the "Outsiders" shop in Rishon Le Tzion, an authorized retailer of Columbia products in Israel. Despite buying a size larger than usual, the shoes proved comfortable and performed well during my initial hikes. However, after immersing them in water, they shrank and became uncomfortably tight during a subsequent 14km hike. Upon returning to the shop with my complaint, they conducted an examination and concluded that no issues were found, leaving me dissatisfied with the response. I am puzzled by the lack of resolution from Columbia regarding this matter and question if this aligns with their customer service policies. Thank you for listening to my experience.