Coinbase Customer Service Issues

I transferred funds from Springbok Casino to Bitcoin.com and was directed to Coinbase to withdraw. I have been struggling for weeks trying to add a payment method to transfer my ZAR and withdraw my funds. Unfortunately, I cannot find my country, South Africa, listed. Please assist me as this process has been frustrating.

I used the "Redecor" app and was unexpectedly charged $[redacted]. I rarely play mobile games and didn't realize the app was deducting money from my account. When I clicked "Buy," I assumed it was part of the game. Following a warning from my bank and getting a new debit card, I connected the unauthorized charges to the app. I'd like guidance on reversing the funds taken. Despite my age of 60, I'm not naive, but in this instance, I missed the withdrawals until alerted by my bank. Amidst a divorce, spending $[redacted] on a game is inconceivable for me. I seek assistance in refunding the money to my account. Contact me at [redacted]. Thank you for your support.

I have been unable to access my Coinbase app for several months now. I do not have access to my old phones or phone numbers, and I am currently only able to use Wi-Fi on my Huawei device. I need to verify my identity by tomorrow, but I'm unable to do so because I can't access my account. I have tried calling and emailing Coinbase with no success. I have all the necessary information to verify my identity, but I just can't get into my account. Is there any way I can visit the San Francisco office for help? My email is [redacted], and I've had this email and Coinbase account for years without any issues until now.

I recently accessed my Coinbase account after being discharged from the hospital and encountered a payment issue with a past purchase. Upon trying to make the payment, I received a connection error prompt advising me to retry or close the app. Due to my hospitalization since early November, I was unable to monitor my account until recently. Upon reviewing the activity, I discovered all my assets were liquidated around the third of December without detailed information on the transaction. I have been a dedicated Coinbase user for almost a year, yet my trading history is missing. As I was looking forward to resuming day trading, I was dismayed to find my account locked for an unspecified reason. I urge for my account to be unlocked, and my trading limits reinstated. I prefer to resolve this matter privately without publicizing it and remain a loyal customer. Your prompt assistance is greatly appreciated. Best regards, AM Phelps

I have always used [redacted] as my email for Coinbase, and my name is Martin. Recently, it seems like someone has stolen my identity and gained access to my Coinbase account, changing the email associated with it. They have also managed to hack and transfer my phone number. My account was compromised, with Coinbase making 40 unauthorized transactions and charging my bank account, resulting in multiple insufficient funds charges on 12/24/21. I received a message from Coinbase on 12/23/[redacted] claiming that I sent BTC, but I have never initiated any transactions from my account. Email confirmation received from Coinbase on Thu, Dec 23, [redacted] at 2:14 AM shows a BTC transfer to bc1qkyeh68masqwx3mtd3nsy7m8leqfy7ktmqjxct7, which I did not authorize.

Regarding Case #[redacted]6 Hi Eugene Mc, Thank you for reaching out to us regarding accessing your account. We have been sending SMS messages containing the security codes to your phone number. If you are not receiving these messages, please follow these tips: - Ensure you have an active SMS plan - Check your phone’s reception - Verify that your phone’s inbox is not full - Try restarting your device before trying again - Contact your provider to check for any spam or shortcode filters - Allow a 30-minute gap in case of network congestion If you have attempted to log in multiple times without success, our system may have paused sending the codes for security reasons. You will need to wait 24 hours before we resume sending SMS codes. If the issue persists after the waiting period, contact your phone carrier to ensure they are not blocking our messages. Feel free to respond to this message if you require further assistance. Thank you, Coinbase Support

I need help releasing my email address from a hacked account set up in a foreign country. I created this account for investing and received an email before I could add my phone number to it. I want to create a new account using my email address, but I'm unable to due to this issue. I have access to my email account while the hackers do not. I would appreciate assistance in resolving this situation. They can keep the Cardano and other card associated with the account, but I simply want to use my email address for my personal account. It's concerning that someone unknown is using my personal account and cards for their own benefit, especially individuals from another country.

Recently, I've been performing regular bank transfers while trading stocks and noticed a discrepancy with a recent deposit to Coinbase.com. Today, on 2-10, I transferred $[redacted].00 that went through successfully, but my USD account only shows $1 instead of $[redacted]. The deposit is reflected correctly on my Coinbase Mobile App, but I'm unable to make trades using the mobile app. I prefer making trades on the desktop app to avoid fees. Typically, this process works smoothly, but despite refreshing the desktop page multiple times, the deposit hasn't shown up yet. I would appreciate assistance in resolving this issue and preventing it in the future. Thank you for your time, C. Baker

On 02/11/22, I spoke with a representative regarding a secret seed I received from bitcoin purchases in [redacted]. I provided my information, including a 16-digit secret seed number and two accompanying 34-digit numbers. The representative mentioned someone would contact me but couldn't find the answer in her resources. I've searched online but found seed information consisting of 12 words, not alpha/numeric digits like mine. I am trying to transfer the account contents to a Nano S ledger and comprehend the significance of the information. I provided my contact details to the rep, yet upon calling back, my numbers weren't recognized. I'd appreciate speaking with a representative over the phone for further assistance. Thank you. - Nels Magnusen [redacted] (cell)

I am having trouble logging into my BaseCoin account. Initially, there was an issue with the password. The manager, "Victor," who assisted me in creating the account, forgot to provide me with the password he set up. Additionally, the system is indicating that I am using another device to log in, which is not true, preventing me from progressing further. I would appreciate any assistance. Regards.

Subject: Urgent Assistance Needed Regarding Fraudulent Transaction Dear Support Team, I am reaching out regarding a concerning email I received about a fraudulent send transaction from my Coinbase account. The deadline for action is February 25, [redacted], at 1:24 PM PST, and I am eager to halt this transaction. I encountered difficulties submitting a help ticket due to locking my account following the guidance on your help.coinbase.com website. The case number related to this issue is [redacted]3. I managed to regain access to my account today to secure my account by changing the password, but I am worried about the delays in addressing this matter promptly. The text notification I received on 2/22/22 indicated a delay in the transaction and provided an email address for communication, which unfortunately bounced back as no longer in use. I appreciate any urgent assistance in stopping this fraudulent transaction promptly. Sincerely, G.M. [redacted] (Email sent securely via ProtonMail)

Hello, In [redacted], I created my Coinbase account and stored the security code for my Wallet safely. I purchased Ethereum before my laptop broke. Since then, I have relocated 13 times, even leaving the country before returning. I now have a new laptop but forgot about my Coinbase account. I remember setting up a different Gmail account for it with various security measures. After 5 years, I can't recall my email address but could attempt to recover it with the password. I'm willing to provide my Spanish ID, passport, or any necessary documents to regain access. Despite checking old messages and emails, I can't find any trace of the email I used for Coinbase. I'm eager to recover my account and answer any security questions if needed. Your assistance in this matter would be greatly appreciated, considering the time that has passed.

Hello, my name is MIRELA TUDOR VASILE, and my ID is X[redacted]L. I am a user of the Coinbase program. On January 25, [redacted], at 18:56, I mistakenly transferred [redacted].72€ from Coinbase to my email instead of my bank account. I am seeking assistance on how to recover the funds. Despite submitting multiple claims, I was advised to file a claim directly with Coinbase. Thank you for your attention to this matter. Best regards.

Despite my repeated requests to Coinbase to be contacted because I am unable to access CoinMarketCap to transfer the funds necessary to pay your requested expenses, and I would also like to settle my bills and buy groceries for my home as I have almost nothing left to eat, I have been trying to access my CoinMarketCap wallet for days now without any success. I always make sure to note down my login details for all my accounts to prevent this from happening, but Coinbase lets me in with the same credentials I used to open CoinMarketCap, where I logged in on 02/03/[redacted] and ever since I spoke on the phone with the London office, I have been unable to access it. I wonder why... No one has called me despite me asking Mrs. Emma Monti to do so multiple times. If my electricity and gas get cut off, I will have to report an abuse to the cybercrime unit for this mistake. I am confident in receiving a prompt and courteous response, of which I have no doubts. Thank you very much in advance. Best regards, Mr. Maurizio Basile

Coinbase Support, I am encountering difficulties in resolving Case #[redacted]5 regarding my recurring crypto buy. Despite receiving emails instructing me on how to restore my account, changing my password is the remaining step. Unfortunately, when attempting to reply to the emails, they bounce back as undeliverable. I have initiated support requests twice, including this one, to address this issue. Although one email reached the recipient, I have not received any responses from Coinbase. It is crucial for Coinbase to acknowledge my attempts to reach out, as I have completed all other necessary steps besides changing my password due to lacking access to my account. Feeling frustrated with the unresponsiveness, I am seeking assistance in resolving this matter promptly. Thank you, T. B. [redacted] [redacted]

URGENT - ACCOUNT ISSUES - NEED ASSISTANCE! I recently received a text message to my cell phone on Feb 9 regarding changes to my two-factor settings that I was unaware of until now. When attempting to access my account, the two-way verification is not recognizing my cell phone number linked to my account. After multiple attempts to reach customer service, I have not been able to speak to a representative. This situation is very frustrating and unprofessional. I require immediate assistance and a call to my landline. My cell phone number [redacted] is not being recognized as valid. Please help me resolve this matter promptly.

After investing in [redacted] with Coinbase, I lost contact with them. Recently, I discovered I have earned €28,[redacted]. On March 2nd, I received a call from +[redacted]14, a company claiming to be a debt recovery agency but turned out to be from Coinbase. However, I couldn't access the wallet shown to me. Despite using the same email and password as for Coinbase, I cannot log in; it seems they may have blocked or altered my data. I suspect an issue related to AnyDesk, used that day for remote screen sharing. I am unable to access my CoinMasterCap wallet connected to Coinbase. Users should be the only ones with access to transfer their funds, akin to accessing a private bank account. Please reach out to Dr. Emma Monti, the responsible person I've been in contact with, to address this issue promptly. Kindly disregard the mentioned numbers and email. Feel free to ask questions or reach out for further assistance. Appreciate your help in advance. Regards, Mr. Maurizio Basile.

Since January 23, [redacted], I have been facing difficulties accessing my account due to unauthorized verification texts leading to a locked account. Despite providing the necessary documents, including a picture of myself with a driver's license, I still cannot log in as the verification text is not reaching my phone. I suspect someone might have gained access to my account, leading to unauthorized trades and funds withdrawal amounting to over $10,[redacted]. To secure my account and change the associated phone number, I seek urgent assistance. As I approach my 85th birthday on March 25, I feel overwhelmed and wish to cease trading altogether. I reached out three days ago but have not received any response. Your help in resolving this matter swiftly is greatly appreciated. Thank you, Robert H Thompson.

I am unfamiliar with Coinbase and have not interacted with them before. How did they obtain my email and why are they claiming money will be deposited into my account? I suspect foul play and will follow guidelines from the authorities on handling this issue. The automated message mentions my phone number does not match their records. I have no association with your company or Coinbase. This situation seems like a major scam. I plan to reach out to the Virginia Corporation Commission for more information. I am prepared to involve all necessary agencies in addressing this matter with Coinbase. Just to clarify, I am not, and never will be, a customer of this fraudulent activity. I am vigilant and will not tolerate such deceitful behavior. I doubt you will pass along this warning to any legitimate customers, assuming there are any. I will begin contacting authorities tomorrow.

I encountered an issue transferring USDT funds from Coinwpro to a BTC address provided by Coinbase. According to Coinbase, the BTC address cannot receive USDT funds, resulting in the funds being deemed 'lost'. Although Coinwpro confirmed sending the funds to the provided address, they were unable to assist in recovering them. Following Coinwpro's recommendation, I engaged with Blockchain Service via WhatsApp. Blockchain Service claims to have a 90% success rate in fund recovery but requires a 'security deposit' equivalent to half the funds. This deposit is said to be refundable regardless of their success. I am hesitant to proceed with this arrangement, as I believe Coinbase, as the source of the provided address, should take responsibility for the recovery process. I seek advice on whether I should risk sending more USDT funds to Blockchain Service on WhatsApp from my Coinbase account in the hopes of recovering the initial funds.