Classmates.com Customer Service Issues

I tried to sign up with Classmates but did not complete the process correctly. The representative I spoke with assured me that he cancelled everything as per my request. I did not receive an account number or set up a password. I am 81 years old, a widow with limited computer skills, and I apologize for any inconvenience caused. Despite not being able to use the service, I was charged. I was searching for information on Donald Kingery from Eldorado High School, class of [redacted], who passed away in [redacted]. We were engaged at the time. I requested for my details to be removed and everything to be cancelled, and the representative mentioned that all has been taken care of, removed, and no further charges will occur. I am just double-checking to confirm this. Thank you for your assistance.

I signed up for a 3-month trial with Classmates.com and understood that I needed to cancel before the renewal date. After canceling, I received an ad about subscription plans and was asked to update my payment information because my initial card was denied. I used a debit card for the trial, but then noticed an $18 charge from "Pch*classmates.com" on my bank account, which I did not authorize. I've never visited that site before. I plan to contact my bank to investigate and close the account. Bogus

I want to cancel my classmates.com membership. I bought it to access yearbooks from '62 '63 '64 from Romney High School in WV, but the site doesn't have them. When setting up my account, I mistakenly used the wrong email ([redacted]), so I couldn't log in or get payment confirmation. My bank shows a pending $9.00 charge for a 3-month membership on 11/29/21, but I fixed my email to gwen.mitchell+[redacted] on 11/29/[redacted] and got a registration number. I canceled that today (11/30/[redacted]). I need to cancel my membership under [redacted] and have the future payment removed when the 3 months end in February [redacted]. If charged after that, I'll dispute with my bank. I confirm the cancellation today, November 30, [redacted], for both email addresses. Thank you, Gwen Mitchell (Wolford).

I have attempted several times to disable the auto-renew feature on my account, but your website has been inaccessible. When I call, the message instructs me to contact during regular business hours. After staying on hold for an extended period, the recording abruptly states, "We are closed." I am seeking a $18.00 refund charged to my credit card on November 27, [redacted]. Kindly provide prompt assistance. Thank you, Michael L. Rantoul Township High School '70

I signed up for classmates.com and provided my credit card information for a $18 monthly charge. However, when I attempt to log in through Facebook, it insists I set up an account. On trying to access it through email, it claims there is no account under my name. Therefore, I wish to cancel my current account and request a refund for the charges. Thank you, James S.

I canceled my membership after the first month, but I am still being billed $18. Can you explain why? I paid for the first month and canceled before the next billing cycle. Looking at my statement, I see two $18 charges on 12/02/[redacted]. This is incorrect as I should not have been charged after canceling. Not only was I wrongly charged this month, but I was charged twice. I demand a refund for the past several months and the two charges this month. If this is not resolved, I will contact my credit card company for an investigation and report your company to the Better Business Bureau. I expect a full refund promptly. Thank you, J.A. Perchick

I am inquiring about the status of my order for the [redacted] Sansom yearbook from Gadsden, AL. I placed the order on November 24, [redacted], with order number [redacted]3. The website stated the yearbook would be printed within 3 business days, and I should receive an email with the shipment date and tracking number. However, I have not received any updates. I would appreciate it if you could provide me with information regarding the shipment date as this yearbook is intended as a Christmas gift.

I am having trouble signing into my Classmates.com account as I recently changed my email address and cannot remember my registration number. My previous email was [redacted] but I no longer have access to it. I have updated my email to [redacted] and need assistance in retrieving my registration number to update my account information with my new email and password. I would appreciate any help as I recently purchased a year's subscription for $24. Thank you for your assistance. - Richard S.

I did not ask my classmates to renew my membership. I will be out of town for three months, so I kindly request a refund of $18.00 to my account. When I come back, I may consider rejoining. During my previous three-week absence, my inbox was inundated with messages from classmates, which was overwhelming. Your prompt assistance in returning my money would be greatly appreciated. I am on a tight budget and every dollar counts. -Ruthann B., Class of [redacted]

Hello, I want to address an issue with my account. I was charged a renewal fee on my credit card, even though I haven't used the service since August [redacted]. I made sure to unsubscribe from all emails as well. I would like a full refund of the renewal fee as I have no need for this service. I appreciate your prompt attention to this matter. Thank you and happy holidays. Best regards, A. J. 12.20.21

I subscribed to classmates.com for three months at $9.00. However, during the sign-up process, I encountered an unclear prompt, submitted my information as instructed, and then found myself stuck. Despite my attempts to exit, I was unable to do so. Frustrated by this, I reached out to customer service by phone. I became aware that the service was not suitable for me after the payment was swiftly deducted from my account. I now face difficulty accessing the platform. I kindly request either a refund or assistance in resolving this issue. Thank you for your attention.

My name is James B. A while ago, I believe I subscribed to Classmate Access for a month due to a notification that a friend was trying to reach me. My credit card company informed me about ongoing charges from Classmates. I contacted the provided number, but recently noticed an additional $18 charge. I kindly request to have my account canceled and to receive a refund for one month's fee. Thank you.

I experienced issues accessing Classmates, and despite canceling my subscription after finally reaching you, I was billed continuously. Upon reviewing my PayPal account, I found additional unauthorized charges, including a double billing last month. I demand a refund, as I have never used the service. Please review your records and return all erroneously charged funds to my account. I have tried contacting your limited customer service line to no avail. Please reach out to me at [redacted] for prompt resolution. Thank you.

I was reviewing the terms and conditions on Classmates.com regarding sharing my account information like cookies and 3rd parties. It concerns me how my activities on the site may be visible to others. I'm unsure if it puts my financial or personal information at risk. I prefer speaking with someone to clarify what is being shared. I'm more comfortable with hands-on tasks rather than understanding computer details. I use a smartphone as my only device. I appreciate any assistance, but I'm not able to send emails, so please refrain from contacting me through email or phone calls.

Dear Customer Service, I am following up on our previous conversation regarding my membership. I never received an email notifying me about any changes or renewals. Initially, I agreed to a three-month temporary term for our 50th reunion and clearly stated that I didn't need it beyond that. Unfortunately, the membership was renewed twice without my consent. Due to health issues and limited income at the age of 79, I cannot afford the service. I want to emphasize that I only needed the membership for a short period, as discussed during our phone call. I have no personal interest in using the service. I request the immediate and permanent cancellation of my membership. I insist on not being billed further and demand confirmation of the termination. Moreover, I believe I should be refunded for the unauthorized renewals, and I refuse any future charges, including the upcoming June 6 renewal. I am disappointed in the lack of transparency and trust in your services. I will dispute any erroneous charges and involve the Better Business Bureau if necessary. Please confirm the cancellation promptly. Thank you, B. Kesler

In early April [redacted], I tried to confirm the cancellation of my trial membership. I checked my account but couldn't find a cancellation option and saw no credit card linked, assuming I wouldn't be charged post-trial. However, on April 30, [redacted], I was billed $18.00 for the membership. After contacting support via email, I received a response guiding me on cancellation without addressing my refund request. Kindly refund the $18.00 as I made genuine efforts to cancel as per the correct procedure but faced challenges.

I recently noticed that $60 was withdrawn from my credit card by Classmates for their service without my consent. Despite contacting them twice to request a refund and cancel the service, they have refused to cooperate. They claim to have sent an email a month ago about this withdrawal, but I have not been able to locate it among the numerous emails they send daily. As a 72-year-old relying on my social security check, this situation is concerning. Both the customer service representative and supervisor have stated that a refund is not possible. After reading through the many negative reviews on their website, it seems like many others have faced similar issues. Classmates appears to use excessive emails as a tactic to take advantage of customers who may overlook important notifications. This practice seems deliberate and unethical. I believe that the Attorney General should look into this company for their deceptive practices. With so many complaints, a class action lawsuit may be warranted.

My mother passed away on March 6, [redacted], and we recently accessed her classmates' account after restoring our internet connection. Her name is Lelis M. Robledo Ramos, and she graduated from Central High School in San Juan, Puerto Rico, in [redacted]. When viewing the advertisement for the [redacted] yearbook, I noticed it was not the "Palacete" yearbook that we had at home. Upon realizing this, I decided to see how many Central High Schools were listed on your site. I kindly request that you remove her name and any shared pictures from the list of students who attended that Central High School. Although she was born in [redacted] and was active online with a Facebook account, she likely did not realize she was linked to that school. It surprises me that Central High School in San Juan is not included in your schools database. It was the first public high school built by the colonial government in Puerto Rico and was renowned until the 60s. Presently, it is a magnet school specializing in Visual Arts, following the relocation of the program from Luchetti High School before [redacted] by the island's Department of Education. Upon checking, it seems that the Central High School is not included in your database, and she may not have noticed when joining.

I recently submitted an inquiry and received canned responses from customer service rep Kami. After trying to follow up on my initial query in the customer response space, I faced a technical issue. Despite clicking the update button, I was unable to send my response, leading me to question if it was successfully submitted. In my original inquiry, I asked about the limit for uploading photos on Classmates.com as I've uploaded over [redacted] photos in the past. Although I'm familiar with the process, recently uploaded pictures do not appear in my profile despite receiving a message confirming successful upload. I am puzzled about where these photos are ending up if not in my profile. I also wish to escalate my feedback on Kami's handling of my query to a lead individual at Classmates.com. Despite drafting a detailed evaluation of the customer service experience, I am unable to submit it beyond the form provided.

Hello, I am reaching out to address an issue with my subscription. I joined a 12-month subscription last year, unknowingly enrolled in automatic renewal. Today, I noticed a $60 charge on my credit card invoice from Classmate on August 25. While I appreciate being removed from auto-renewal, I would like a refund for this charge as I am now obligated to another year that I won't utilize. I understand the renewal just occurred less than a week ago, but I missed it due to personal reasons. Given my retired status and the current inflation, I truly need the reimbursement. Thank you for your support.