ClassPass Customer Service Issues

I have noticed multiple unauthorized charges on my card for classes that were either cancelled or that I personally cancelled to avoid being charged. I have receipts stating that I should not have been charged, yet I see these charges on my account. I am seeking a refund for these erroneous charges. My account number is [redacted]. For a prompt resolution, please contact me at [redacted]. I would prefer discussing this matter over the phone for security reasons. Thank you, I look forward to resolving this issue promptly.

As the manager of ZingCycle, our group fitness studio partners with ClassPass. Recently, a customer visited seeking to alter their reservation to an earlier time slot. They attempted to cancel their husband and themselves out of the initial class to rebook for the desired time before it commenced. Unfortunately, ClassPass did not permit the new booking. How can we assist in securing spots for these customers in the desired class?

I have been charged for classes that have been canceled or that I canceled in advance to avoid fees, but my card still got charged multiple times. I would like a refund as the receipts confirm I shouldn't have been charged. My account is iree******. Please contact me at *(***) ***-****. I prefer discussing sensitive matters over the phone. Thank you, and I hope to hear back soon.

I mistakenly did not successfully register for 2 classes at Blue Banan Yoga, which were on November 18 and December 2, [redacted]. These classes, led by Sophie at 9:15 AM on Mondays, are gentle yoga sessions. I accidentally signed up through the FitDEGREE app. Can ClassPass cover the costs for the 2 missed classes? I have now correctly signed up for the class on Monday, December 9th. I would appreciate a response and hope this situation can be resolved without causing any inconvenience. Thank you.

I recently used ClassPass once with a friend who needed my credit card information for the session. She assured me that there would be no charges as it was a one-time thing. I was visiting Los Angeles for just three days and don't live there. We went to Crunch, but when I contacted the gym, they had no record of us. However, I was still charged. I am seeking a refund and wondering if my friend is still using her ClassPass. I have her contact information if necessary.

I recently joined ClassPass and had a disappointing experience with my first booking at Fly in Lincoln, NE. I signed up for a barre class but was surprised to learn upon arrival that I needed to purchase expensive special socks to participate. I opted out and was promised a refund for the credits used, as well as assurance that I wouldn't be charged the $20 no-show fee as a first-time oversight. However, over a week later, I have yet to receive the promised refund and instead find the charge on my account. This experience is not what I had expected, and I kindly request the prompt reimbursement of 4 class credits and the $20 fee. I am eager to continue using ClassPass on a monthly basis, but this issue needs to be resolved satisfactorily. If you require further information, please reach out to me.

I participated in the 17 credit free trial successfully. Upon reopening the app, I was offered a 12 free credit trial which I also accepted. Unfortunately, it locked me out of accessing the 25 additional credits I bought because it states that “free trials are for new users only.” This situation is frustrating since I cannot utilize what I paid for. Kindly allow me to use the credits I purchased or issue a refund if a prompt resolution is not possible. I have already lost 4 days on this cycle ending on December 22nd. Thank you. - M. Herrold

I previously inquired about ClassPass regarding the status of my credits upon cancellation. Subsequently, I spoke with a helpful agent who assisted in switching me to a more affordable plan and rolling over my credits. Unfortunately, a different agent cancelled my membership without addressing my query, even though it was already resolved by the previous agent. I would appreciate reinstating my original plan and utilizing the solution offered by AnneMarie.

Hello, I discovered on Saturday that my card was fraudulently used for your membership, despite not having an active account. I received an email on Sunday requesting confirmation of my card details, which I provided. On Monday, I was informed that the card was linked to someone else's account but couldn't be told who due to privacy laws, although I suspect who it may be. Despite mentioning their name, I have yet to receive a response as it is now Tuesday. I am eager to stop the unauthorized use of my card and receive a refund. It is frustrating as I was planning to rejoin ClassPass at the end of the month, but now my gym membership is expiring.

Hello, I canceled my membership on the first day of my free trial through the website. I'm confused about being charged £65 today. I am unable to afford this amount right now and I would appreciate a refund since I did cancel my membership. I'm disappointed that no confirmation email was sent. I have come across others facing the same problem online, and I am dissatisfied with this service. Thank you.

I was charged $60 unexpectedly due to my free trial. I've had difficulty accessing my account as my password was not working, and I didn't receive the reset email. This caused a bill to bounce, resulting in a $30 NSF fee. Currently, I only have $14 in my bank account. I didn't plan to continue with Classpass as it is unaffordable for me at the moment. I am requesting a refund as this situation has put me in a tight spot financially. Thank you, -Taylor

Hello! I am seeking assistance regarding a refund issue. I recently noticed charges for a ClassPass membership that I never authorized. I had only signed up for a free weekly trial in August, but I've been billed from September to December despite not using the service or agreeing to a subscription. I am requesting a refund for these four unauthorized charges. It was a shock to discover these payments taken from my bank account without my knowledge. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance in resolving this refund discrepancy. Sincerely, D.

Hello, I am reaching out on behalf of my sister who is an urgent care doctor in NYC. We attend classes together regularly. Recently, we had to cancel a few classes on ClassPass for different reasons. I am concerned about the immediate $15 charge for each cancellation, especially when one cancellation was due to a sign-up mistake. There should be some flexibility or a way to indicate the reason for cancellation to avoid such charges. The rigid policy and lack of understanding from ClassPass are disappointing. Customer experience is vital, and while I acknowledge the need to maintain good relationships with studios, remember that customers matter too. In some cases, the cancellation fee is higher than the class cost, which seems unreasonable. Additionally, it is perplexing that the pricing for the same class at Mile High Run Club differs significantly between us. I urge you to reconsider these situations and address them promptly before I escalate my concerns on social media, possibly impacting ClassPass' reputation. Could you please refund the cancellation fees and address the pricing discrepancy at Mile High Run Club?

Hello, I attempted to cancel my membership on Saturday before the trial period ended. Although I believed I successfully did so, I was charged this morning (Monday). Prior to entering the payment phase, I made the decision to cancel the membership. This time, I cancelled on the website instead of the App, and it appears to have gone through, albeit too late. There is a $79 charge for a membership I no longer wish to have and do not plan on using. Could you please process a refund for this charge? Thank you. Jack M.

Hello! I'm a student studying in Amsterdam and wanted to try Class Pass before my return to the United States. I cancelled my subscription on time, but I noticed that I was still charged. I appreciated the service, but unfortunately, I won't be able to use the credits before I leave. Is there any possibility of receiving a refund or any other solution to this issue? Thank you! Best regards, M.

I attended a class scheduled for 5:30 today. Unfortunately, upon arrival at 5:10, there was a complete lack of parking spaces. I spent around 20 minutes searching for parking, causing me to miss my class entirely. As a new member testing out the studio, I am disappointed to encounter this issue with parking. I attempted to contact the studio to cancel, but my calls went unanswered. I am seeking a refund for the credits used for this missed class.

To Whom It May Concern, I signed up for a free trial in August and later canceled it halfway through, as I decided to join a local gym instead of continuing with your services. I distinctly remember declining additional credits offered to keep me as a member. Despite canceling, I started receiving emails about joining offers, which led me to believe my trial was successfully canceled. I received emails up until November enticing me to become a member. Today, I realized you have been charging my account £65 per month since August, totaling £[redacted], despite my cancellation. While I should have monitored my account more closely, I had no intention of using your services as evident by my zero utilization. Getting charged after canceling is confusing and unfair. I believe I have been misled by the emails urging me to join while deducting funds without my consent. I request a full refund promptly to resolve this situation without escalation. Sincerely, L. Bergman

Hello, I believed I had canceled my subscription for this month due to an injury preventing me from using the app until February. Money is tight at the moment, and paying $50 for a service I can't utilize, particularly while dealing with medical bills, is challenging. I kindly request the cancellation of my subscription for December and would appreciate a refund since I won't be taking any classes. Thank you.

Hello ClassPass, I have been referring friends to ClassPass with the expectation of receiving credit towards my membership. Unfortunately, I referred two friends assuming I would receive £80 credit, but I was surprised to see a charge on my account for this month's membership. Could you please clarify if there is a limit to referral rewards? If it doesn't accumulate as I thought, I'd appreciate it if this could be clearly stated in your referral program details. I would like to request a refund for the charge that caught me off guard and if the referral system doesn't align with my expectations, I would like to cancel my account.

Hello, today I noticed a charge of $39 on my account, presumably for a new cycle with Class Pass. I did not authorize this payment and do not intend to continue using the service due to its cost and my limited availability. I am disappointed that this charge occurred without my consent. Class Pass should provide notifications before billing for the next cycle to allow members to cancel if needed. I kindly request a refund of the $39 as I will not be utilizing the service. Thank you.