ClassPass Customer Service Issues

Dear ClassPass, I am writing to seek your urgent assistance with an issue on my account. I mistakenly purchased a pack of Class Passes for [redacted] AED on August 21, thinking it was for my next set of credits. You kindly mentioned that the amount would be rolled over to my next cycle due to the error. However, I have not seen this adjustment reflect on my account yet. On August 26, two more transactions took place - one for 60 AED and another for [redacted] AED. The total of [redacted] AED for 50 credits is beyond what I can afford. I am confused about why these additional amounts were deducted. I wanted to only add [redacted] AED to last a few months, and the extra charges are causing financial strain. Please stop withdrawing money from my account without authorization. Sincerely, Neece

Hello, I am reaching out on behalf of Project-Me in Crouch End, London. We have encountered an issue where our freelance yoga instructor accidentally uploaded our entire timetable to her account instead of just her classes. This has led to confusion as clients have booked through her account 'Yoga With Lexi' but payments are not going to the correct instructors at Project: Me, 84 Park Road, London, N8 8JQ. We urge for a prompt correction of this mistake. Rachel David, one of our yoga practitioners, may have also contacted you about this matter as she is experiencing clients attending classes without receiving payments. We appreciate your immediate attention to resolve this situation. Thank you, Emily

I need to cancel and will contact Visa to put a fraud alert on my card to prevent any further charges from Class Pass using my account number. I struggled to navigate the site and attempted to sign up for a free trial weeks ago but couldn't proceed. My friend, Jackie Knox Brown, encouraged me to enter my Visa card details for the trial. Although I believed I registered for a class at the SW core location, I wasn't listed when I attended. The manager confirmed they weren't affiliated with Class Pass. Kindly refund the $83 charged to my Visa as I haven't attended any classes and don't plan to in the future. I didn't complete the sign-up process, but my friend advised me to attend the class, leading to this confusion. I'm not tech-savvy and had doubts from the start. Please remove my card information from your records. Thank you. Best, Barbara M.

To whom it may concern, I am reaching out to report a possible fraud issue related to my account with your company. Recently, I discovered that ClassPass has been deducting membership fees from my German bank account, even though I have never used their app or attended any classes. Despite attempting to check if I inadvertently signed up in the past weeks, I found no connection between my personal email and the app. Unfortunately, I cannot log in or reset my password to investigate further or cancel this unauthorized membership. I urgently request assistance in terminating this membership and refunding the charged fees. I would appreciate your prompt attention to this matter. Thank you.

I was unable to find parking at 5 Points Local in time for my class. After 15 minutes of searching, I had to book a class at a different location where parking is usually not a problem. I promptly informed the app when I couldn't make it to the class on time. If I am charged $20 for missing this class, I will have to cancel my membership and inform my referrals about the issue. Please call me at [redacted] to discuss this matter and possibly reverse the charge.

I have a Class Pass account but I've been unable to log in to cancel it. I recently discovered that I was charged despite my attempts to cancel. I urgently need my account cancelled and a refund issued. It's frustrating not to have a phone number for assistance. Please contact me promptly. Thank you.

I tried the ClassPass free trial, but I noticed a $79 charge for a new cycle ending in November. I did not authorize this, and I do not plan to use ClassPass for October and November. I contacted a representative via the in-app messaging system, and while they canceled future charges, they did not refund the current cycle that I won't be using. Please acknowledge this email and confirm the refund.

I recently noticed an unauthorized charge of $82.56 from ClassPass on my credit card statement. I reached out to their customer support via chat, and unfortunately, the agent I spoke with kept sending me autoresponses for about 20 minutes without addressing my request for a refund. Despite the delay, I remained patient and explained my situation politely. I emphasized that I haven't used any services from ClassPass and only noticed the charge right after it occurred. I hope they can quickly resolve this issue for me as I am adamant about obtaining a refund for this charge.

I am having difficulty seeking assistance from Classpass. I am unable to access my account to use the chat feature since I can't remember my password. Upon trying to reset it, I keep receiving an error message regarding "my token." Unfortunately, there seems to be no way to contact their customer service without signing in. I submitted a technical complaint and was informed of a 24-hour response time, but it has been four days without any contact. This experience seems quite frustrating and possibly even suspicious to me. I was billed for a service I am unable to utilize or cancel. This has been my worst encounter with customer service so far. Any advice on what I should do next would be greatly appreciated.

I subscribed to the $29 monthly plan and attended some classes within my busy schedule. Recently, I noticed a $20 charge on my account for a missed class on October 30th. However, I did not sign up for a class that day or miss any classes I had previously scheduled. On October 23rd, I attended a cycling class at Full Pscyle but was informed I needed to arrive earlier next time, although they allowed me to participate as it was my first time. I showed up on time but wasn't aware of the additional time required. I enjoy using ClassPass and would like to continue, but I am requesting a refund for the $20 charge to my account. Thank you.

In July, I cancelled my Class Pass account through a chat conversation. Despite requesting cancellation and being assured it was done, I recently discovered that I have been charged $39 monthly even though I no longer have the app. I am frustrated and demand a prompt refund.

I attempted to cancel my account a month ago because I couldn't afford another month's membership due to financial difficulties. However, the website failed to process my cancellation, resulting in an unexpected charge that overdrew my bank account. This has left me with a negative balance of $80, and my rent is due soon. My primary request is to cancel my account immediately. Additionally, I am seeking a refund for the $80 that was charged. Despite my efforts to cancel my membership, I encountered technical issues on the website that prevented me from completing the process successfully when I revisited today.

I did not authorize any charges from ClassPass. On 10/9, I was charged $20 for a class I did not schedule, along with an additional $82.56 for a monthly membership I never signed up for. I am currently trying to contact ClassPass to request a prompt refund of the total of $[redacted].56, or I will have to stop payment through my bank due to receiving no services from ClassPass. As soon as I learned about these unauthorized charges, I cancelled the membership on the website. I can be reached at [redacted] to settle this matter promptly. Thank you, Christopher R.

Hello, I recently canceled my ClassPass membership, which was set to end on 11/3. However, I planned to attend classes with friends on 11/4 assuming I had access until then. Unfortunately, when I tried to sign up for a class on 11/4, I received a message stating "class time has passed." To resolve this, I purchased extra credits for $20 on 11/3 to use on 11/4, but they have disappeared without being utilized. I am disappointed by this situation and seek a credit from ClassPass. I hope to discuss this matter further with a representative. Thank you, Sarah G.

I signed up for a free 14-day trial membership on 10/19/[redacted] but never used it. Despite my multiple attempts to cancel before the trial ended on 10/30/19, I kept encountering a "[redacted]" error message. Even after blocking my bank account to avoid debits, you still charged me on 11/2/19. I've tried everything to cancel beforehand, but have been unsuccessful. You have taken $79.00 from me, which is both illegal and unethical. I demand an immediate refund and cancellation of the account. I have initiated a dispute with Bank of America, and if not resolved promptly, I will pursue legal action.

I received a link from a friend for a ClassPass trial to help her get a discount on her membership. Signing up, I paid $9 for the trial, knowing I couldn't afford the $39 monthly fee due to my heart condition. Struggling to locate the cancel option at the start, I faced a frustrating cycle of steps to cancel, only to return to the help page. After finding ClassPass Lite for $9 a month with 4 credits, I chose this thinking it would be cost-effective. However, upon the trial's end on November 11th, I was charged $39 and put into a membership I did not want. This is distressing as I cannot manage these monthly costs with my current job situation. Finding it nearly impossible to cancel through the website, the whole experience has left me disheartened. I hope for a refund and to have the membership canceled promptly.

Hello, I am experiencing difficulties with my app and needed to cancel my classes 24 hours prior due to unforeseen circumstances. Despite my attempts to login, the app consistently logged me out, preventing me from canceling my modelFit and Box&Flow classes on time, resulting in charges. I kindly request a refund for these classes as the app malfunction was beyond my control. Resolving this issue promptly would greatly aid in my continued use of ClassPass, as I am hesitant to book without reimbursement for the affected classes. Your understanding and assistance in this matter is greatly appreciated. Thank you.

Hello, I subscribed to a 7-day free trial with the intention of going swimming with my friend. Unfortunately, I encountered difficulties with the ClassPass app, preventing me from booking the class or properly signing up, ultimately leading to missing the session. Despite these challenges, the app still managed to charge me for the most expensive membership at a steep £65. I have not used the ClassPass membership and the app is incompatible with my phone. Therefore, I am requesting a full refund for this unauthorized charge. I would greatly appreciate your assistance in resolving this matter. Thank you, Emily.

I tried ClassPass for a month after being invited by a friend. My membership was set to end on 23.11.[redacted]. I canceled to prevent any further charges as I no longer wished to use the app. Despite this, I was unexpectedly billed for the priciest membership today, starting a new cycle. This is upsetting, and I insist on a refund immediately. I made sure to cancel my trial membership in good time, doing so four times on the app as a precaution. To my dismay, I never received a cancellation confirmation email. This has also occurred to a friend of mine. The lack of transparency in your billing practices is disheartening, and I feel deceived. My intention was to keep using the service in January [redacted], but now I'm reconsidering due to this frustrating experience.

I signed up for ClassPass for the first month, but canceled before the month ended. I attempted to cancel four times but keep receiving emails about being charged. I no longer have an account with them, making it impossible to reach their representatives. I was unexpectedly charged this month, causing my bank account to be overdrawn. I simply want to end my subscription promptly.