ClassPass Customer Service Issues

I am unable to access my ClassPass account as it keeps stating the password is incorrect, which is not the case. Despite multiple attempts to reset my password, I have not received the password reset email. This has prevented me from logging in, utilizing the service, or, as I had planned, canceling my subscription. I have already paid £[redacted] over 3 months without benefiting from the service or being able to terminate my account. Even if I manage to cancel today, I will still incur at least an additional £35 charge due to their billing policy. I have also observed that 3-4 classes booked through ClassPass at my current gym are equivalent in cost to a full gym membership, which includes all classes for free. My experience with ClassPass has been frustrating, and I would not recommend it to anyone.

I am due to have a baby on April 14th. After the birth, I won't be able to work out for 6 weeks. Due to this, I am seeking to freeze my account as I won't receive payment during maternity leave. I was informed that if I freeze or switch to a lower plan, my premium might increase upon my return due to rate rises in my area. As a loyal and active member of ClassPass New Orleans, I have referred numerous friends. I have advocated for ClassPass' growth in my city and hope this matter can be addressed. It is financially challenging to pay for a service I can't utilize due to giving birth and being incomeless during this period. Raising the rate from $70/month to $99/month upon my return because I'm a female taking a maternity break is concerning. A system should be in place for this situation. I value ClassPass but affording a service I cannot use after childbirth without income is impossible. I hope you can understand and establish a more accommodating system to support and safeguard pregnant women's accounts.

I recently cancelled my trial membership and was surprised to find a late cancellation fee charged to my account. I was not informed of this fee at the time of cancellation, which is unacceptable. Additionally, the absence of a customer helpline and the inability to submit a query through the website adds to the frustration. This lack of communication and support reflects poorly on the customer service provided by Classpass. I am requesting a refund and would appreciate confirmation of this action. If not resolved, I will need to involve my bank or share my experience on social media to bring attention to these issues. I await your response on this matter. Thank you. Sincerely, Bledi

I recently redeemed a gift for ClassPass, but unfortunately, it has not appeared in my account. I did not use it yet, and it's frustrating that after finally redeeming it, it's missing now. I'm considering canceling my subscription altogether due to this issue. It's disappointing that there isn't a direct phone number for support, and the options for contact do not cover my specific problem. Past experiences with contacting support have been slow, and I believe more staff should be available for assistance. I am hoping for a quicker response this time. The gift pass was received via email in December but landed in my spam folder, so I only discovered it at the end of January. It was sent by Mandi Von der Haar. My name is Stacy Fetters, and I'm located in Fort Worth, TX.

Hello, I have noticed a charge of $79 on my card for a membership fee. I am not pleased with a few things regarding this situation. Firstly, I did not have enough time to fully explore the trial period, and given my busy schedule, I require an extended trial period to properly test the app. Some of my friends had a month-long free trial with ClassPass, so I am puzzled why my trial was short. Secondly, after my trial ended, I was charged not the base rate of $49 but $79 without any prior notification or feedback request. I would like a full refund of $79 and believe I should be offered a two-month free trial to compensate. I am disappointed with this experience but might consider joining if this matter is resolved. Thank you, H.

Dear Concerned Party, I am writing to address three erroneous charges for missed classes that I have been incorrectly billed for a total of $60. Upon reviewing my recent charges last Friday, I noticed charges for two classes I attended at Oxygen Yoga and Fitness on March 3rd, and Spin Society Cycling Studio on March 15th, which were marked as missed. I suspect this may have been due to accidentally selecting "missed class" to bypass the class rating request popup in the ClassPass app. Upon further review this past Tuesday, I found an additional charge for a missed class at Oxygen Yoga and Fitness from March 12th. I can confirm that I did attend all three of these classes, signing in at the front desk on time each time. I kindly request assistance in refunding the $60 back to my account for these inaccurately marked classes. I can be reached at 1+[redacted] if necessary. Thank you for your prompt attention to this matter. Sincerely, Kyra

During my work trip to Atlanta in early January, I experimented with the free membership offer. Subsequently, I canceled the membership via the app. Upon reviewing my statements, I noticed that I was billed $49 on 2/20 and 3/20 for a membership plan that I had terminated due to the unavailability of ClassPass in my area. Despite the app not reflecting my cancellation, rest assured that I did indeed discontinue the membership. I request a refund of the $98 charged for two months of unusable membership and seek immediate cancellation of my subscription. Thank you for your prompt assistance in rectifying this matter.

I am requesting a call for assistance in viewing my calendar with all bookings and classes. It is urgent as I am struggling to manage the reservations I keep receiving. Your guidance is crucial in reducing my stress levels and improving my ability to work effectively with your platform. Regarding the no-show client today, I have contacted my account manager, Zadie, to report the situation with the first customer, Clarissa Bartoli, scheduled for an Abhyanga massage at 13:00. I seek clarification on compensation for such incidents to decide on future bookings. Until this is resolved, I will refrain from catering to your clients and request the cancellation of any upcoming appointments. Additionally, I need to update my availability for massages and address the absence of yoga students from ClassPass. If possible, I would appreciate assistance from an account manager to review my settings and procedures, ensuring a smoother collaboration moving forward. I look forward to streamlining our working relationship and appreciate your prompt attention to these matters. Best regards, Cristina [redacted]

Hello, I have been trying to contact ClassPass regarding issues with charges for several months now without any response. Firstly, I have been charged multiple times $15 for cancellations at bo0m studio, thinking the policy applied to all bo0m users. I recently learned from bo0m staff that it only applies to bo0m studio members, excluding ClassPass members. This has caused confusion, and I request a waiver for these charges as I consider myself a bo0m member. Secondly, I noticed two charges on my credit card in May. One is the $99 membership fee, but the other $[redacted] charge is unclear to me. I would appreciate it if someone could reach out to me regarding these matters.

Hello, I referred a friend last month and confirmed via email that the £40 referral fee was applied to my account. However, I am unable to see it reflected in my online account. I am on the £35 membership plan, so I believe this should make the next cycle free with £5 credit for the following month. Additionally, I have £5 leftover from the previous cycle, as I was initially referred with a £30 discount on a £25 membership. To clarify: I should have £5 credit from the previous month, £40 from the referral, resulting in a free current month and a £10 discount for the next month. Thank you, S.

I attempted to register for a complimentary class with my friend, Brittany Westgarth, who has a class pass. Unfortunately, my booking was unsuccessful. I am unsure if I was supposed to receive a confirmation for my booking. I enrolled in the two-week free trial of Classpass. To verify my booking, I contacted Barre Fitness, but it appears it did not go through. I tried to locate a contact number for Classpass to receive guidance on how to utilize my pass for booking a class. My friend informed me that I should have received a confirmation for my class reservation.

I recently joined ClassPass and enjoyed my first free two weeks before being charged $39 for my next cycle. Unfortunately, I lost my debit card and had to get a new one. This resulted in the company not being able to charge my card for the credits I earned. Now that I have my new card, I tried to update my payment information on the app to pay the fee and use my credits, but my account is deactivated. The app does not provide information on whether I'll get back my previous credits upon reactivation. I'm hesitant to reactivate my account for $39 in addition to the other fees.

I recently discovered unauthorized monthly charges on my card account from ClassPass. I did not sign up for this service and was surprised to find the charges. Upon realizing this, I promptly canceled this subscription. However, I have checked my account information, and the charges persist even after cancellation. These unexpected costs are impacting me significantly. I request a refund for these charges. If a refund is not processed, I will have to involve my card company as these charges were made without my consent. I would appreciate a prompt response and request a contact number for customer service for further assistance. Thank you.

I recently created a ClassPass account to book a free yoga class, providing my card details in the process, which I now regret. Despite attending just one class and thinking I had canceled the account by deleting the app, my bank notified me of a $49 charge from ClassPass. I believe I deserve a refund as I solely used the service to reserve a spot for the yoga class and have not engaged in any further activities. The situation feels suspicious, and I am eager to have my funds returned promptly. I would appreciate assistance in resolving this matter.

About a month ago, my friend wanted me to join her for a yoga class using a ClassPass free trial link. I signed up, attended the class, and later realized that since ClassPass doesn't operate in my city, I had no use for it. Worried about potential charges, I tried to cancel the free trial online. Despite what I thought was a successful cancellation, I was still charged $49 a month later. I've spent the last three days trying to resolve this issue as it has been very stressful for me. I've never used this app beyond the trial, and losing $49 of my hard-earned money is disappointing. I would appreciate any assistance in getting a refund for this charge.

I recently faced a problem with my account. I thought it was cancelled in February [redacted] during my divorce proceedings, as my ex-husband was supposed to close our joint accounts. However, I have been charged every month by ClassPass since then, causing overdrafts in the account. As I didn't have access to that bank account until recently and was unaware it was still active, I would like to explore options for reimbursement or discuss a resolution. Your help is greatly appreciated. Thank you, Felicia

Hello, I recently downloaded ClassPass after a friend recommended it. Unfortunately, I encountered a glitch in the program and was unexpectedly charged for a two-month membership. I did not realize that the app automatically converted to a membership. Upon reviewing my credit card statement, I noticed charges for both June and July memberships, even though I have not used the service. I have already emailed the company on Tuesday morning regarding a refund for these two months but have not received a response yet. I would appreciate it if you could look into this matter at your earliest convenience. Thank you.

Hello, I forgot to cancel my membership before the new billing cycle. I reached out to customer service support for help. After explaining my situation, they offered me the lite plan at a discounted rate. However, based on our conversation, I expected the lite plan to start from July 31 to August 29. Instead, when I checked the app, I saw I would be charged the regular rate for this period and the lite plan would only begin from August 31 to Sept 29. I would like the current plan for July 31 to August to be switched to the lite plan as promised by customer service. Thank you for your attention to this matter.

I reached out to your support representative, Tyler W., regarding an issue with my ClassPass account under the name Joey Coleman (email: [redacted]). I initially attempted to cancel my account, but there was no designated cancellation page as I had not chosen a specific membership yet. I assumed this meant I wouldn't be charged until selecting a membership. However, I was still charged $72. When I raised this concern with Tyler and requested a refund, he claimed it wasn't possible. Despite explaining the confusion caused by the website layout, Tyler simply canceled my account without addressing my refund request. I am dissatisfied with the service provided and would like to receive some form of refund for the misleading user experience. Thank you.

I recently signed up for a free trial period of two weeks with the intention of canceling before being billed. Despite attempting to cancel in advance, I was charged for a month that I have no interest in using. In a further attempt to cancel, I mistakenly clicked on the option to buy more credits, resulting in an accidental charge to my account. It would have been helpful to have an additional verification step before processing the purchase, as the one-click process felt misleading. I would greatly appreciate assistance in resolving these issues. Unfortunately, I am unable to afford the subscription and hoped to avoid this inconvenience altogether.