ClassPass Customer Service Issues

I joined the trial and attempted to cancel, but the app kept glitching. It charged me $82 without my authorization, even though I only took one class. The membership cancellation process continues to glitch, preventing me from canceling. I want a refund promptly since I did not approve the $82 charge. I've reached out to my bank to dispute the unauthorized transaction. The situation is frustrating, and I urgently require my money back.

I recently signed up for ClassPass to take advantage of the free class offer, but unfortunately, when I tried to use it, I had to pay full price for the class instead. I have decided not to use the service, yet I was still charged by ClassPass without any warning. I signed up specifically for the free classes, which I couldn't access, and I never received any notification about the charge to my account. I would like a refund for the charge and to cancel my ClassPass account as I won't be using the service.

Hello, I downloaded the Class Pass app to give it a try. I thought I had 35 credits to use before deciding to continue with the subscription. I was charged this morning without any notification that my credits were expiring. I am unhappy about this and do not wish to continue. I have 55 credits left that I won't be using, and I am requesting a refund for the charge.

I was unable to link my account to the app and contacted customer service (Margaret) without success in resolving the issue. I registered for the $39 monthly membership with an invitation from a friend. Margaret reset my account, leaving me unable to access it. Could someone please email me to help restore my account? My emails are either [redacted] or [redacted] Unfortunately, I don't remember my password. My phone number is [redacted]. The registration confirmation number is [redacted]. I seek assistance in reinstating my account with the $39 monthly membership for 21 credits/month and 21 free credits for the initial month. Kindly provide support via call. Thank you, Nessa.

I received a free trial offer for ClassPass which I believed to be a 2-week trial guest pass. However, I was surprised to see a charge of $69 plus taxes on my account today. I am unable to speak with anyone about this issue and I need this charge refunded promptly. I will have to contact my credit card company to dispute this charge. When looking at the options online, I noticed there are different guest pass durations available, which can be confusing. A reminder should be sent to guests to clearly explain the membership options to avoid any confusion in the future.

I recently noticed an unauthorized charge for a class pass membership under my name, Calvin Giles Jr. I have not been a member or engaged with your services since the summer, and this charge within the past week is fraudulent. I urgently request you to get in touch to resolve this issue promptly. I am currently looking into who might have used my card and have also informed my bank. Since I never had a membership, being charged is incorrect and I am seeking a refund for this unauthorized transaction.

I didn't realize I was being billed. I signed up for the free trial and believed I had canceled. I noticed I was charged $79 this month without realizing it. Now the credits I unknowingly had and paid for are set to expire soon. I want to give ClassPass a fair try, but I don't want to feel like I wasted $79 unknowingly. Could you kindly freeze my membership and transfer any remaining credits to January or refund them? I haven't used any of them. Using what I paid for is important to me as I cannot afford payments without utilizing the services. Your assistance would be greatly appreciated.

Hello, I recently started a free trial, and I missed the deadline by a day or two to cancel it. I intended to extend the trial since I couldn't try any classes before it expired. However, it seems I was billed for this month, and the extension was moved to next month instead. I haven't used any credits yet, and I'm hoping to get a refund for the current charge. I initially thought the trial would be prolonged instead of charging me. Thanks, Katie

I relocated outside the country in September and duly cancelled my ClassPass membership before my departure, as confirmed in your email. Despite this, I have noticed unauthorized charges for October, November, and December. I am unable to receive verification texts on my old number, [redacted]. For any communication needs, please contact my mother, Karen Seale, at [redacted], who has power of attorney to manage my affairs during my absence. Kindly process refunds for the aforementioned months and disable autopay. To reach me, please use my email, [redacted], as I do not have a phone functional in the U.S. Thank you.

I registered for a free class a friend suggested by clicking the link and entering my details. Unaware of any charges, I was billed $79.99 upon signing up. After cancelling my membership on the app and verifying the cancellation, I have been charged $79.99 for Class Pass despite cancelling. It’s frustrating to still have this issue. I request a refund for the charge and a confirmation of my second membership cancellation.

Hello, I co-own Perform for Life. I'm looking to learn more about how ClassPass integrates with our new membership subscription. I have some questions. For example, can I limit specific classes or times? What is the maximum number of visits a ClassPass user can make to our gym? Can I control how many times a client can attend our popular classes? I am eager to discuss these details with you. Thank you!

I clicked on an offer that was sent to me via email for free classes, but after reviewing, I decided not to proceed. I was surprised to see a charge of $59.99 on my account today. Please refund this amount immediately, as I do not wish to continue using your services. I will be disputing this charge and notifying relevant departments like the BBB, review sites, and others to share my experience. Kindly refund the money and remove any credits from my account, as I have not utilized them. I look forward to hearing about the resolution. Thank you.

I attempted to schedule a facial at 6 p.m. at Chillhouse in NY LES. Initially, the booking indicated it was full, but upon revisiting the site, it showed availability. I mistakenly selected "The Works," assuming it was a facial, only to find out it's a massage when I called Chillhouse. They kindly offered to shift my appointment to 7 p.m. for a facial, but they are unable to do so through ClassPass on their end. I am unable to modify it on my end without incurring a cancellation fee. This all transpired in the past 30 minutes. Could you offer any assistance, please?

In October [redacted], I tried a free trial with Classpass in London, UK, but chose not to subscribe. Recently, upon reviewing my bank statement, I noticed recurring charges of £65 in December, January, and February. Despite not continuing to use Classpass after the trial and now residing abroad, I have been charged. I did receive promotional emails, one offering a free retrial, for which I completed a form, only to be informed that I was not eligible as I had already had a free trial. It was after this interaction that the charges began. I am seeking a refund of the £[redacted] that was deducted without my consent or knowledge.

Hello, I signed up for a free trial but quickly realized that I would not be using the service. I believed I had canceled my account, but now I see that the cancellation process on the phone browser may not have gone through. I was charged $49 on Feb 5, and I would like to request a refund due to the difficulty I faced in canceling. I attempted to cancel multiple times and find it disappointing that it wasn't successful. I have no plans to use the service and would appreciate a refund as I cannot afford it. Thank you.

I found the app difficult to navigate. They did not clearly explain how the “credits” system functions or that classes require multiple credits with a fixed monthly limit. It was challenging to locate classes at convenient days and times or filter searches for nearby locations. Additionally, I was unexpectedly billed $79 following the trial period without receiving a reminder about the upcoming charge, despite assurances of notifications when signing up.

I am having trouble accessing my account to cancel my subscription, currently at $9.63 per month. I have tried logging in through Facebook and email, but without success. When attempting to reset my password, I received an error message indicating the reset password token was not found. Although I enjoy Classpass, I no longer use it and need to manage my expenses. I reached out to the number on my credit card statement, which led me to Stripe, and they directed me to this forum. Thank you for your assistance.

I need urgent assistance with an issue regarding my account. Despite signing up for a trial but not using it, I was unable to cancel before being charged $55. My attempts to log in failed as if my account never existed. I have yet to receive any response regarding my request for a refund and to close the account. If I do not hear back soon, I may have to resort to leaving negative reviews. I would appreciate a prompt reply either by phone or email at [redacted] or [redacted]. Thank you for your help.

I signed up for the free 2-week pass on ClassPass and then froze my account with the $9 Lite pass for the upcoming month. However, I was charged $15 twice the following day, which was not part of the plan I selected. I would like a refund of $30 as this is not what I agreed to. I initially only wanted the Lite pass to roll over my 10 credits and add 4 more. Please respond to me at your earliest convenience. Thank you.

This is my third time reaching out to ClassPass about an ongoing issue with my membership cancellation. I initially attempted to cancel in December [redacted], around the 21st, but it seems the cancellation did not go through as I have been charged in January, February, and March this year. I noticed the charges only in March, which led me to pause my account to prevent further charges. Can someone please respond to address this issue and arrange for a refund if possible? Thank you for your assistance.