ClassPass Customer Service Issues

Hello, my membership has been on pause since before COVID, but I noticed charges on my card in May, June, and now July. Despite being on pause, you've charged me five times $40 without any follow-up or support. I require a refund as I have been charged unjustly. Please contact me via email so I can provide screenshots of my bank statements as evidence. I want to stop these constant charges and end my association with your services. Despite having $40 remaining, I no longer wish to continue with you. I'd appreciate prompt assistance as I'm displeased with this experience. Thank you. - S.J. Email: [redacted]

As a Kaiser Permanente member, I was introduced to Classpass with the understanding that I could use free classes. After confirming via email with a Classpass representative that there would be no charge unless I used a class with a fee, I was surprised to see a $59 charge on my account on August 27th. Unfortunately, I am unable to access the help center as I forgot my password. Despite attempting to reset it multiple times, I have not received the email with the password reset link. I believe I am owed a refund as I have not utilized any classes on Classpass. Though email communication can sometimes be unclear, I am certain I was promised no charges for free classes.

Hello, I scheduled a class at Core Collective Kensington for 3pm today. Unfortunately, I encountered unexpected issues with TFL because of lockdown-related service changes that I was unaware of until arriving at the station. Additionally, I have a sore calf muscle and wanted to switch to a different class due to this injury. I contacted the venue for assistance, but they were unable to modify the booking. Due to these circumstances, I am kindly asking for a refund or credit as this situation was beyond my control and I was unable to reach ClassPass despite extensive online searching.

I recently signed up for a free trial and reside in Lansing/East Lansing, MI where there are four available studios. Unfortunately, I didn't receive a notification to cancel the trial, leading to a $49 charge from ClassPass that overdrew my bank account. As I am currently unemployed due to the pandemic, this unexpected charge has left me unable to cover essential expenses like groceries and my car payment. I have already canceled my membership, but I kindly request a refund to help me through this difficult financial situation. Your understanding and assistance in refunding the charged amount would greatly help me during this challenging time.

Please delete my account. I was contacted out of the blue by Class Pass and tried to sign up due to a client's request. However, when I attempted to cancel immediately, I only deactivated my ability to use their services, not my account entirely. I've had three clients schedule appointments, but Class Pass doesn't integrate with my scheduling system, causing double bookings. Despite numerous efforts to reach out, I couldn't find a contact number for direct assistance. This is my third attempt today to cancel, so I'm requesting the account be terminated promptly.

I signed up for a free trial at a local gym using my credits without any issues booking classes. After adding more one-time credits, I upgraded to a class pass membership for $[redacted] a month, receiving 50 credits. Although I successfully booked one class after the upgrade, the gym now states I need a class pass membership to book more, which I already purchased. Customer service has been unresponsive. I need to book classes this week or get a refund for the $[redacted] monthly payment.

While browsing through an Instagram story, I clicked on a free trial link by accident and signed up with the wrong email address, "[redacted]" instead of "[redacted]" After providing my card and cell information, I realized the mistake when I couldn't log in to the ClassPass app due to the incorrect email and unknown password generated by the website. I tried resetting the password, which revealed the email error. The concern is that someone with "[redacted]" could access my account with billing details. Despite attempts to remove the billing information, I couldn't. I need to close this compromised account and create a new one. Assistance would be greatly appreciated!

I created a ClassPass account using my work phone and email, but I recently left that job. Unfortunately, I no longer have access to the phone or email address, making it impossible to reset my password. I am still being charged for the service, but I can't even log in to cancel the account or use the credits. I have reached out to ClassPass twice through their website, but I have not received any response.

I experienced an issue with a class I booked on December 1, [redacted]. I reached out to ClassPass but have not received a response yet. I requested a refund for the booking, but I was unable to use the credit to book another slot elsewhere. I contacted ClassPass about this issue as well, but still no response! My trial period expired, and I wasn't able to utilize the credit. I am disappointed with the lack of responsiveness from ClassPass. I would not recommend this app.

Hello, my membership just renewed today automatically. I have to return to my home state to take care of my family, and I am uncertain how long I will be away. Unfortunately, I won't be able to utilize my ClassPass membership for this current month that has just been paid for through auto-renewal. I tried to cancel, but the only option available was to cancel starting on Jan 12. I wasn't aware that it was set to renew automatically, or I would have acted sooner to cancel. Given my current stressful life situation, I kindly ask if there is any way to cancel this ongoing cycle that began today. I appreciate your understanding and support during this difficult time. If you could review my membership history, you will notice minimal usage lately due to these unexpected events. Thank you for your attention and assistance.

After ClassPass resumed in May, I attempted to use it but noticed that it didn't display any credits or usage history. I thought possibly my subscription was canceled. Despite this, I continue to receive emails from ClassPass indicating I am still a member. I am uncertain of my current status and would like assistance as I cannot determine if I am still being charged. Kindly provide a contact number for further clarification. Please reach out to me via email at [redacted] Thank you.

Hello, today I signed up for Class Pass using my friend's referral link. I filled in my name, phone number, and email to create a profile. Despite successfully downloading the app, I encountered issues logging in as it stated there was already an account with my email/phone number. I attempted to log in via Facebook, which worked, but I noticed I had no credits. Upon re-entering my email and phone number, I faced login issues again. As a new user of the app, I am eager to attend a class with my friend tomorrow. I kindly request access to my account, including the free trial credits promised at signup. Additionally, I hope my friend received her referral credits.

Hello, I recently signed up for a 14-day trial with the addition of extra credits before my membership started. However, I have encountered an issue using these credits at the Yoga Box location in Ocean Beach, CA, as it requires full membership access. Despite being a member starting April 2nd, I am unable to attend classes at this studio. I seek clarification on this matter. Furthermore, the purchase of 50 additional credits seems misleading if I have limited access to your partners. I fear losing 21 credits before the trial ends. I am considering requesting a refund for this purchase or taking the issue up with my bank if unresolved. While my initial experience with ClassPass was positive, these discrepancies in marketing have left me disappointed. I hope for prompt clarification and resolution from your team to address this issue. Thank you.

I attended the 6:30pm class for Focus (Progression) Lower at Ground Zero on July 15 with Z.Y. We have previously taken spin classes at this location. Despite booking the class, we were surprised to find out it wasn't a spin class, and we didn't have the necessary shoes with us. The class information failed to specify the type of class or the shoe requirements. Assuming it was a ride class similar to what we attended before, we arrived only to realize our mistake. We proceeded to book the 8:00pm spin class for the same day instead. I promptly reached out to customer support regarding this issue but have not received a response. We kindly request a refund of the credits used to book the Focus (Progression) Lower class at 6:30pm on July 15 for both myself and Z.Y.

I am dissatisfied with my pedicure as the polish is messy, nails uneven, and cuticles were not trimmed. The appointment took two hours, during which the technician applied seven coats of polish in an attempt to fix it instead of redoing. When I expressed my concerns about the drying process, she rushed and used drops and plastic bags. I requested a fix from the salon at 8 p.m., but they claimed to be closed. I explained my upcoming flight at 9 a.m. for vacation, but they advised me to contact ClassPass for a resolution.

I urgently require a refund from ClassPass. I initially opted for the "free credit" on February 7th, assuming I would solely keep the free credits unless I chose to join as a member. However, on March 7th, I was unexpectedly charged $90 for a membership I was not aware I had. I need this $90 refunded promptly. Being in my early twenties, finances are tight as I have to cover expenses like groceries and rent. Your assistance in this matter would be greatly appreciated. Thank you.

I was charged €69 by ClassPass even though I cancelled my subscription before the free month offer expired. I contacted their customer service regarding this issue. Despite my card details already being attached to my request, they requested them again. After days of silence, I received an email inquiring about my satisfaction with their service, even though I hadn't received any support or answers. I followed up on my initial request, only to be asked once more for my card details. This experience is not only unprofessional but also disrespectful.

I signed up for the free 14-day trial on July 3rd, but I never used it. I had a class scheduled for July 5th, but I couldn't make it due to a severe storm and government warnings to stay indoors. I forgot about ClassPass until I checked my bank statement and noticed a €65 charge. I'm hoping for a full refund and cancellation of the subscription. If not, I'd like to at least cancel the subscription, switch to the cheapest option for €15, and get a refund of €50.

I recently had an issue with my ClassPass membership subscription billing. During my free trial, I encountered a problem booking classes as my phone died, and I had to use my boyfriend's phone to log in. ClassPass then restricted my ability to sign up for classes for the rest of the trial, claiming I was trying to commit fraud. Despite this restriction, I was unexpectedly charged $80 for a recurring membership this week from an account I thought was inactive. I have since canceled my membership. I am disappointed as I received no benefits during my trial yet was charged for the next month. I hope to resolve this matter promptly. My friends spoke highly of this app, and I had high hopes, but this experience did not meet my expectations.

I was double-charged by ClassPass for several months. I opened an account approximately two years ago but due to my battle with cancer, I repeatedly tried to close the account without success. Despite not using the service, I have been billed multiple times each month. Unfortunately, I was unable to get in touch with their support team to resolve this issue. I would appreciate a refund for the months where I was charged twice, considering that I didn't utilize the service during that time. It would be evident from my account activity that it was not in use. Can you assist me with this matter?