China Southern Airlines Customer Service Issues

I have a flight booked to Thailand with a tour company for October 24th. FlightHub recently notified me of changes to my itinerary, now handled by China Southern Airlines. However, 8 days have passed with no confirmation or information on the new itinerary despite multiple attempts to contact both FlightHub and China Southern Airlines. This situation is causing me concern as my tour group, Bamboo, requires my updated travel details. Having already invested over $[redacted] in this trip, I am eager for resolution. China Southern Airlines claims I am not in their system, despite having a prior itinerary with them. I urgently need confirmation of my revised itinerary so FlightHub can proceed with issuing it to me. I feel stuck and unsure of what steps to take next. Thank you for any assistance. - J.M.

We had flights booked from Winnipeg, MB to Kathmandu with a layover in Vancouver. Our initial flight to Vancouver was on time, but our connecting flight with China South to Gaungzhou has been delayed until 16:40. This delay will cause us to miss our flight from Guangzhou to Kathmandu, resulting in a 14-hour wait for the next available flight the following day. This unforeseen delay is frustrating as it prolongs our travel time from 30 to 44 hours, impacting our vacation plans and incurring additional costs for accommodation. Unfortunately, there are no customer service agents available at the Vancouver airport to assist us with alternative arrangements to reach Kathmandu promptly.

Hello, I am a loyal Platinum for Life AA customer with a long-standing membership since [redacted]. Over the years, I have earned nearly 9 million miles. Recently, I attempted to book two business class flights using my AA reward miles with China South Airlines for flights from PEK to URC on May 1 and from URC on May 8. Unfortunately, I was informed that there were no available seats on any of the [redacted] flights operating in the next 4 to 5 months. I understand the high demand for this class of service, but considering the number of flights and the advanced booking window, I believe there may be an issue with seat availability possibly violating our partner agreement as a One World member. Could you please investigate this matter further and confirm if seats are indeed available with China South Airlines? I would appreciate your assistance in resolving this issue. Thank you, William H. Regnery 4RX0782 [redacted]

To whom it may concern, Our recent flight from Guangzhou to Monterrey, Mexico, with Aeromexico involved a significant delay of over 26 hours. Upon arrival in Monterrey, we were dismayed to discover that our luggage did not make it onto our flight. Despite filing a claim and being assured by staff that our baggage would arrive soon, subsequent contacts revealed that the bags were not in Aeromexico's possession, likely still with China Southern staff from the initial connection in Mexico City. Despite continuous inquiries, there has been no substantial information provided regarding the missing baggage, which includes valuable items such as money. This situation is further complicated by the fact that multiple tickets were purchased for individuals traveling together, leading to inconsistencies in baggage handling. The response received thus far has been vague, offering little reassurance or resolution. The claim code with Aeromexico is MTYAM47753, and the passenger affected is Omar Alejandro Salazar Mendoza. The absence of essential belongings and lack of accountability for the missing items is deeply concerning, and the current lack of concrete updates adds to the frustration felt by customers in this situation.

Hello, My friend and I arrived in Thailand on December 30th, [redacted], but our baggage was delayed for around two days. This caused a lot of inconvenience as all our clothes and hygiene essentials were in the delayed baggage. Our whole trip was planned around celebrating New Year's in Thailand, but we were left with only our personal bags containing our phones, chargers, passports, and other documents. Upon arrival, we reported the issue to China Southern Airlines, who explained that American Airlines was responsible for the delay and advised us to seek compensation from them. I returned to the United States on January 27th and visited the American Airlines baggage office in Houston, who directed me to contact baggage claim. When I reached out to American, they claimed that China Southern was at fault. I feel frustrated being passed back and forth between the two airlines with neither taking responsibility. This issue has continued even after my trip, and I just hope to receive the compensation I deserve. Thank you.

Hello, I recently purchased two flights with China Southern Airlines through travelocity.com. The first flight is from Amsterdam to Phnom Penh on April 27, [redacted], and the second flight is from Phnom Penh to Christchurch on May 9, [redacted]. The tickets are under the name SEAN NORLING, and I have included the ticket numbers and confirmations for your reference. Both flights have a layover in China. I am inquiring about the refund policy for these flights due to concerns regarding the novel coronavirus outbreak and potential changes to my travel plans. I attempted to contact the international help desk but only received an automated response. Thank you.

Dear Sir, As two doctors and SKY PEARL Members, we have round-trip flight tickets booked with your company. Due to a visa error by the Chinese Embassy in Madrid, we only have a single entry to China when we usually have multiple entries. We are seeking clarification on the possibility of skipping the third leg of our outbound flight (GUANGZHOU - YIWU) to visit Japan before returning to YIWU. We want to ensure the flights back from YIWU to BEIJING and then to AMSTERDAM and LISBON on our inbound journey will not be affected. We appreciate your assistance as responsible individuals who have paid for all flights themselves. Thank you, Dr. B. Torres Dr. A. Hidalgo

Hello. Elena Nagano here. On July 26, [redacted], I need to fly from Harbin, China to Tokyo (Narita). I first made a reservation on June 5, [redacted], and then purchased a ticket on June 7, [redacted], with China Southern Airlines for July 26, [redacted]. I require to travel with a cat, and the "Meridian" agency, where I bought the ticket, sent a request to China Southern Airlines on my behalf for permission to bring the cat. However, China Southern Airlines has not responded in three days. I kindly ask for your help to confirm the cat's transport. The cat weighs 5 kg, with the carrier weighing 6-7 kg. It's a Persian breed, domestic, affectionate, calm, and friendly. All necessary documents, microchip, vaccinations, etc., needed for international travel are ready. I would be very grateful for your response. Best regards, Elena Nagano.