Chime Customer Service Issues

I think I may have lost my wallet last night while walking home. I searched for it this morning but had no luck finding it. I suspect it might have been stolen. Can you please cancel both my debit and credit builder cards and send me replacements? I am unsure if my address is updated on the Chime App, but my new address is [redacted] Arlington Expressway Service Road, Jacksonville, FL [redacted].

I am aware that the app is experiencing issues, and although the card features work, I am encountering an issue with my direct deposit. Despite my pay stub showing the correct amount, nearly two hundred dollars are missing when I check my bank balance. I have contacted my employer, and the problem appears to be related to Chime. This discrepancy has also affected some of my friends who use Chime.

After completing a purchase, I encountered issues with the Chime app. It seems stuck on the direct deposit setup page even though I'm an existing customer. I tried reinstalling the app and restarting my phone, but nothing worked. I reached out to support via email but haven't received a response. The lack of communication about the problem is frustrating, and blaming Amazon Web Services adds to the confusion. I am unable to access my account to check for expected income. The situation is disheartening, and I wish Chime would communicate better with its customers to address such technical issues promptly. It's a disappointing experience, and I hope for a resolution soon to unfreeze my screen and access my account smoothly.

This is my first experience with Chime, and currently, I am frustrated with them. It's been 8 days since I received my payment. Unfortunately, the card was sent to the wrong address and stolen by someone. Despite providing my documents, I am unable to use the virtual card again due to an unknown issue. I have been in contact with customer service, but the problem persists. I even requested to speak with an American supervisor, which I never got the chance to do. Despite speaking with numerous supervisors, I have yet to receive any assistance.

Hello, I noticed a charge of $68 on my account from Straight Talk Mobile. I recently switched my service to AT&T and was in the process of transferring my number. Despite canceling with Straight Talk, they retained my number and charged me once AT&T had completed the transfer. This $68 charge was unexpected as it was never communicated to me beforehand. I had already canceled my service with Straight Talk, but they still billed me automatically. I had intended to start a new plan at the same time. I would appreciate assistance in resolving this issue or advice on how to dispute this charge, as I cannot afford to pay for two phone bills simultaneously.

My account was closed some months ago but my credit report shows a pending amount of $17. There was a past issue where the correct amount was not sent to me initially, leading to a discrepancy with the check. I would like assistance in identifying the pending amount and reactivating my account, as my credit report requests the reconnection of the account. I can provide a screenshot upon receiving your response.

I have been attempting to use a Chime account to receive my disability check. Recently, I got an email from Google indicating that my password was changed, and upon investigation, I noticed the password was "65panhead," which belongs to my roommate Kimberly Rae Grisham. Another roommate's credit card was also blocked due to account usage issues related to rent. I want to clarify that I do not have nor need a Chime account. If my name or email is being used, kindly notify me or take appropriate action. You can reach me at [redacted] or call [redacted]. Thank you for your assistance, Pam J.

I recently experienced unauthorized transactions on my Chime card. After contacting customer service, my account was closed, and now I am unable to obtain a replacement card. Despite following all verification procedures by submitting my photo ID and social security number, I have been informed that I am not eligible for a new card. As a loyal customer who relies on Chime for bill payments, being denied access to my account and even a prepaid card feels unjust. I feel as though I am being penalized for being a victim of fraud. I urge for a resolution to be reached promptly.

I encountered some issues with your customer service. I am frustrated that there is no live chat option available. Can you explain why the customer service number is not working? I feel misled by the information provided. I tried reaching out via email, but it seems to be ignored. It appears that customer problems are not a priority. Your app seems to lack proper customer support. It's concerning that you promote free help but don't deliver. It seems like you prioritize money over solving customer issues. I am disappointed with the service provided and will share a negative review.

I am thrilled to receive assistance, but I am disappointed that you are not addressing the issue created. It seems I am being directed to seek help from other customers regarding YOUR BUSINESS. Am I expected to pay individuals who are unwilling to communicate with customers? What if complications arise? Will I be left without any recourse? I am curious how anyone would agree to these terms. Wishing everyone the best with this situation!

I've had an issue with my Chime account being compromised for over two weeks now. I've been waiting for a replacement card during this time, but it hasn't arrived yet. The delay is frustrating. The customer service representatives I've spoken to have not been able to provide a clear explanation for the wait and have been difficult to understand due to heavy accents. It's critical to be able to communicate effectively when discussing account security problems.

My account got closed due to a last name discrepancy. The name on my account is Marlene M. Zomber, but my Social Security Card states Marlene M. Rainey. This difference occurred as I forgot to update my name when I married over 20 years ago. I received a letter with a W-9 form on Nov. 7th, stating it was due by Nov. 30th. Despite promptly filling it out and explaining the name issue, I haven't received any response. As a widow, I intend to seek legal help since emails go unanswered, and the phone line provided doesn't connect to a representative. Marlene Rainey Zomber

I received a Chime card in the mail about a month ago, but I hadn't opened an account, so they canceled it. I contacted them via email, provided my ID in hopes of keeping it, but it was canceled by someone at Chime. Yesterday, I applied online, but it was denied, possibly due to the earlier problem. My name is Jamison Troutman. I need help resolving this matter.

I am requesting access to my account. Following a dispute where authorities were contacted, I believed the issue was settled. I am Tim J., however, I don't remember the last verified transactions. I am in possession of my previous debit card ending in [redacted], and my SS# ends in [redacted]. I would appreciate having my account reinstated, along with updating my email to [redacted] The new password I would like to use is $$true777. Thank you.

I am having trouble recalling my login credentials and my card is missing. The phone number currently listed is not associated with my account. I request the closure of the account and the transfer of any remaining funds to my address at [redacted] Leon Lane, Tallahassee, Florida, [redacted]. I am interested in opening a new account with your service but cannot access my existing account to retrieve any remaining balance. It appears someone has altered my account details and likely taken the money. If there are still funds available, I would like them transferred to a new account, and a new debit card issued for access. Unfortunately, my identity has been compromised, preventing me from accessing the account. Kindly reach out to me promptly at [redacted] regarding my situation. Thank you. - K. Wood, DOB: 11/29/[redacted], SSN: [redacted]

I am experiencing a delay in receiving my retirement funds that were deposited on May 14, [redacted]. After contacting the president of Chime via letter, I discovered that $1,[redacted].80 was transferred to a Chinese wholesale store without my authorization, out of the total $1,[redacted].50 deposited by SSI. Despite providing all necessary details multiple times to Lisa at Chime, I have not yet received a resolution. I now feel compelled to lodge a complaint with the FDIC in Washington D.C. I only shared my account number with SSI, and they have records of the transaction. I kindly request a refund of the missing funds be sent to William Munger at [redacted] M.C.R 29.5 Brush, Colorado [redacted].

I can no longer access my Chime account because my original email address is no longer active. As my social security number is linked to that email, I am unable to use Chime services. I've been a member since the beginning. I need assistance changing the email on my Chime account to regain access.

I recently bought a new phone on December 12, [redacted]. Once I transferred my SIM card, all my applications were hacked, including Facebook, email, bank account, CHIME, and Cash App. I am struggling to regain access to my accounts or update my email and password details. Today, I received my government child tax credit, but I am unable to access the funds due to the hacking incident. I have attempted to contact support via email, but I am locked out of the associated email address, making it impossible to confirm my identity through my phone number or birthdate. It seems like I have been completely locked out of all my accounts.

My husband's name was used to open an account without our consent. I've been asked to provide sensitive information such as a photo ID and his death certificate. The account was opened today without our knowledge, as evident from the email notification being received. I do not reside anywhere close to where the account was opened. I've been trying to reach your company via phone without success. Please help me with this fraudulent account issue. Thank you, Mrs. G. Muffitt.

About a month ago, I received a card that I didn't request. I was supposed to get help with activating it and obtaining login details, but instead, I received an email saying the account was closed. Recently, I applied for a card directly and was not approved. I suspect the first issue may have affected this outcome. When I call [redacted] Chime number, it indicates there's an account linked to my phone number. I require assistance with this matter.