Chick-fil-A Customer Service Issues

I would kindly suggest that Chick-fil-A consider making a stronger effort to be more environmentally friendly. There are numerous items being disposed of in landfills that could be avoided. For instance, the foil-lined sandwich pouches, styrofoam cups, and plastic lids for milkshakes could be replaced with more sustainable materials. Although the plastic cups are recyclable, many end up in the trash bins inside the stores. A possible solution could be ordering sauces like ketchup in larger, refillable containers with pumps for dine-in customers. Moreover, the use of plastic straws could be replaced with biodegradable options. Instead of disposable wipes, the tables could be cleaned with reusable cloth towels. Lastly, replacing plastic utensils with more durable options could enhance the indoor dining experience and distinguish it from fast food establishments like McDonald's.

I contacted customer service on 7/24/18 because I couldn't enter my receipts on the account. Yesterday, I took my daughters to Chick-fil-a, but I'm still unable to add the receipt. The representative mentioned that Chick-fil-a would follow up within 5 business days but it's been 11 and no response. We've spent over $[redacted] at Chick-fil-a this year. If this issue isn't fixed, we will no longer support a company that neglects customer concerns. Your assistance with uploading receipts is appreciated. Thank you.

It has been widely covered in the news and media about the recent altercation. Despite efforts to remove the video and tweets, the incident has received a lot of attention. Although I have not personally viewed the video, various reports and charges against the attacker indicate that he was behaving aggressively. One of your employees took action to protect patrons and colleagues, yet he was terminated. I don't agree with this decision. What if the situation escalated, and the attacker used a weapon? Would the employee still have been fired then? While I may not always agree with your company, I have respected your values. However, in this case, firing someone for defending others is not something I can support. The video may show what seems like excessive force, but without being in that moment, it's hard to comprehend the split-second decisions made under pressure. I feel that by letting him go, you have made a mistake and lost my trust as a customer.

I placed a mobile order for 4 Chick-n-Minis at 10:18 am on December 27, [redacted]. I used my rewards for a free order (Mobile Order [redacted]) which instructed me to go to the drive-thru window. At the Chick-fil-A on [redacted] Reasearch Blvd, Austin TX [redacted], I waited in line and reached the pickup window at 10:35 am. I stated my name was Sharron for the order. The attendant mentioned they had run out of breakfast items. The store manager, Hannah, explained they only process mobile orders once the customer checks in at the store. Despite feeling misled, I learned about the system and ended up ordering at a nearby McDonald's.

I recently visited the Chick-Fil-A located at [redacted] Voice of America Park Trail, West Chester, OH [redacted]. Unfortunately, my experience was less than satisfactory. Today at 4:00 PM, I used the drive-through and ordered a meal with large fries and a medium drink. However, when I received my order, I was given a medium fry instead of a large. Upon returning to rectify the mistake, the worker at the window, Sophia, was unwelcoming and appeared to have an attitude. Despite explaining the error, she only offered a small fry as a replacement. After waiting in line twice due to the mistake, it was frustrating not to receive the correct item promptly. I hope that the management addresses this behavior with Sophia to ensure a better customer experience and uphold the company's reputation.

Today, my experience at the Evans Store (Mullins Crossing) was quite disappointing. The store seemed unprepared for the influx of customers they served. Upon arriving at 6:30 am, there was only one cashier available, leading to long wait times. Both the drive-through and the indoor line were excessively long, with customers becoming increasingly frustrated due to the lack of staff and the store's unanticipated promotion for heart-shaped chicken biscuits for Valentine's Day. The store had already run out of biscuits by 7 am, and the situation was chaotic with no clear leadership or resolution in sight. This lack of organization resulted in many unhappy customers, myself included, as I waited for an hour to receive my to-go order, causing my middle school kids to be tardy for school. This level of service was highly unusual for Chick-fil-A, and I left feeling extremely disappointed.

After placing my order, I noticed that many tables and booths were dirty with food particles and sticky surfaces. I cleaned one with provided wipes. With my yellow card, I waited 10 minutes for my food, even though the restaurant was quiet. The staff seemed disorganized, as the worker missed my order on the counter initially. When I mentioned this, there was some confusion among the staff. Despite this experience, I appreciate the employee who helped me refill my drink promptly. I am sharing my feedback to highlight that this instance does not align with the usual exceptional customer service Chick-fil-A is known for. I believe improvements are necessary at this location, especially for maintaining the high service standards Chick-fil-A is recognized for.

To Whom It May Concern, Thank you for considering having our Drug Awareness Fundraising Team set up a table at your store. We will request donations and sell coffee, t-shirts, books, crosses, and mugs while providing information about our programs. PA Adult & Teen Challenge is a nonprofit center offering drug and alcohol rehabilitation to individuals aged 18 and above, helping those struggling with addictions. Our focus is on providing care for recovery and healing and restoring families through education. We offer Medical Detox, a 30-Day Clinical Program, and a 12-month Residential Faith-Based Program. For more information, visit our website at PAATC.ORG. Enclosed are our tax forms for your review. If you have any questions, please contact us by phone or email. Sincerely, Store Front Fundraising Coordinators Patrick Sherwin & Josh Santos Pennsylvania Adult & Teen Challenge PO Box 98 33 Teen Challenge Road Rehrersburg, PA [redacted] Direct: [redacted] Fax: [redacted] Email: [redacted] "Bringing wholeness to the hopeless" Like us on Facebook! Facebook.com/PennsylvaniaATC

My partner is expecting a baby while working at Chick-fil-A in Florence, SC. The treatment she's receiving from the managers and shift leaders is unacceptable. They have been disrespectful, even threatening to fire her after she disclosed her pregnancy. The head manager’s comment about her not being able to work if she can't do all kitchen tasks is discriminatory. The shift leaders shouting and one even calling our baby a mistake is appalling. They are decreasing her hours despite hiring her for full-time, denying her the opportunity to pick up shifts. They claim she's untrained for positions she worked in at a different Chick-fil-A for over six months. This inconsistency is affecting our finances as she's only scheduled 2-3 days every two weeks. The disrespect, belittling, and yelling must cease. Management overhaul or staff terminations are necessary. Additionally, the food safety concerns with raw and cooked chicken must be addressed.

I recently placed an order through DoorDash at Chick-fil-A in Richmond, VA. I specifically requested no tomatoes on my sandwich due to my allergy. Unfortunately, my sandwich arrived with tomatoes on it, which I unknowingly bit into. Even after removing the tomatoes, the juice had enough contact to cause a severe reaction. This resulted in a trip to the hospital. My order ticket clearly stated "no tomatoes," so I am puzzled as to why they were included despite my request. This experience was extremely concerning and I wanted to share it here.

I am reaching out regarding a recent experience at your store located on Hunting Ridge Rd in Raleigh, NC. I visit your establishment regularly and also have a substantial reach on social media that could impact how my followers view your business. During a visit on 4/18, I was disappointed by the service received. I had returned due to a cold order from 4/16, but the issue was not addressed satisfactorily. The 4/18 order also ended up being cold at the center, despite the short distance to my workplace. This lack of resolution has led me to contemplate not patronizing any CFA locations in the future. I am concerned about an item labeled “6 RED FLAG” on my 4/18 receipt and hope this isn’t a form of discrimination. Attached are images of the receipts for your reference. I hope this feedback reaches corporate and that the situation can be rectified promptly. Best regards, Rob Russell

I'm inquiring about the 4th Street location in St. Petersburg. Over the last 2 months, there have been some issues. Last month, a salad was forgotten, resulting in my husband having to return. Wait times have been long, and the atmosphere chaotic. Last week, my husband encountered another issue, and today the chicken was overcooked, and the Arnold Palmers were watery. I haven't voiced these concerns except for the missing salad incident. I hope this feedback helps address these recent problems and restores the location to its former efficient state. It seems something has been off lately. Could it be due to short staffing or new employees? I'm uncertain.

I recently downloaded the app to start accruing points and receive my birthday reward. Being a single mom juggling a full-time job and graduating from grad school, I was excited to treat my kids for my birthday on March 21. However, when I checked the app, I noticed my profile was mostly empty despite previously filling it out. After updating my information, I still did not receive my birthday reward. I reached out to customer service through the app and was informed that because my profile was not filled out prior to my birthdate, I did not qualify. It was disappointing to hear such a response, especially on my birthday, and after reaching out a few more times with no resolution, I've decided to stop dining there. Receiving the birthday reward meant a lot to me, even if it may seem insignificant. The lack of understanding and assistance from a company known for saying "my pleasure" has been disheartening.

I am deeply frustrated by the recent technological issues and lack of response from customer service. The website is glitchy, and the app is unstable. During my last transaction, there was a discrepancy in the amount charged to my card, which the clerk and the customer service representative could not address properly. The advice given was unhelpful, telling me to do the math myself. When I attempted to verify the charges online, the website was down, providing no resolution. Despite reaching out twice, I have not received any assistance. This lack of accountability with people's finances is unacceptable, and I am considering canceling my cards due to these security concerns. It is disappointing to experience this level of disorganization from a company I have supported. I feel compelled to share my experience to inform others about the app's instability.

I recently ordered a large extra thick vanilla shake twice in the past few weeks. Despite requesting no whipped cream or cherry, my shake was served with whipped cream on both occasions. The first time, they simply scraped it off, leaving it not thick enough. The second time, although I requested no whipped cream again, it was initially served with whipped cream. After sending it back, the whipped cream was removed but the shake was not adequately filled. These incidents happened at store # [redacted] in Arlington, TX. My order number from yesterday was [redacted]. I hope they can pay closer attention to details in the future and perhaps offer a couple of free shake coupons as a gesture of goodwill.

Subject: Formal Complaint Follow-Up I am writing to follow up on a verbal complaint I made via phone call on 06/21/[redacted]. As of today, I have not received a return call. On June 20, [redacted], while cleaning the kitchen at CFA located on [redacted] S. Preston Rd, Prosper, TX [redacted], I accidentally dropped a towel I was using to clean the kitchen counters. The Owner/Manager of the Franchise, Chris Wright, approached me, picked up the towel, and forcefully pushed it against my mouth, making inappropriate remarks. I left the premises after expressing my objections. On June 22, [redacted], I filed charges against Owner Chris Wright with the Prosper Police Department for assault by contact. Despite this, I have not received a response from the corporation. I am disappointed by the lack of response and concerned about the unethical behavior displayed. I am seeking legal action and considering involving the media to shed light on these issues. I await a response from HR. Thank you, Norma A. [redacted]

I recently visited the new Nashville, TN location and have encountered several customer service issues. On two occasions, I observed staff members conversing with each other with their backs turned to customers. Today, when I picked up my food order, I found no napkins, salad fork, or the sauce that should have been included with the cool wrap. Upon calling and speaking with the supposed "manager," I received a dismissive response. This level of service does not meet the typical Chick-Fil-A standards I am accustomed to. I have yet to see the owner/operator onsite, which makes me question their level of involvement compared to the usual standards set by Chick-Fil-A franchise owners.

I had a disappointing experience at the Chick-fil-A in Normal, IL tonight which has led me to consider not returning. We placed an order through the app for curbside pickup - a chicken strip combo and spicy chicken deluxe combo. Despite the app indicating our order was ready, we waited for close to 30 minutes without being served. Eventually, a worker brought us the wrong order, and after inquiring about ours, they never returned. We went inside, waited again, and had to re-enter our order. Upon receiving our food, we discovered our drinks were missing. Despite the poor service, no one offered to compensate our meal. By the time we got home, the food was cold and unappetizing, tasting old and soggy.

Hello, On Monday morning, I visited the Lancaster, SC Chick-fil-A location (#[redacted]). I'm in the process of changing my eating habits to reduce carbs, so I opted for a chicken bowl without hash browns. However, when I received my order, I found it only contained around 4 to 6 chicken pieces, 2 tablespoons of eggs, and 1 teaspoon of cheese, amounting to a small 1/3 to 1/2 cup scramble bowl costing $2.89. I initially thought this was a one-time mistake at that location. To my disappointment, when I visited the Rock Hill, SC location (#[redacted]) today, the situation was the same - a small portion in a massive bowl. I am not looking for a refund or a free meal. Still, I kindly request that the marketing department review this matter to ensure that the chicken scramble bowl's quantity aligns with the full portion size, even without hash browns. The standard bowl is much fuller, and consistency is crucial. Thank you for your attention to this matter. Best regards, R. Jackson

I have always ordered the Market Salad due to being gluten sensitive and have enjoyed it in the past, especially with grilled chicken strips. However, in my last two orders, including last night, the salad made me sick. The grilled chicken nuggets now used are disgusting in smell and taste, making the salad inedible. I'm curious if Chick-fil-A changed the recipe. Sadly, the last two times I purchased the salad, I had to discard the chicken nuggets and unfortunately felt ill all night from the bad taste and smell. I miss the original chicken strips; they were much better. Disappointing change, Chick-fil-A.