CheapOair Customer Service Issues

Good morning, Our company made a reservation for a new employee, Felicia R., flying from Baton Rouge to Austin, TX for training through CheapOair. Due to COVID-19 concerns, we are following CDC guidelines to reduce employee exposure. We need to cancel CheapOair Booking #[redacted]1 until normal business travel resumes. Kindly contact me at [redacted] or [redacted] x109 to assist with the cancellation. I've tried calling for over five hours across two days to cancel, facing dropped calls after long holds. The online chat system also disconnected me after joining queue #[redacted]. Given the high call volumes, I hope the cancellation can be processed via email. I've included my booking confirmation for reference. Thanks, Kandi L. HR Specialist | Sanova Dermatology

Due to the travel ban in place, we are unable to travel to our flight departure point in the Philippines. I wish to reschedule our flights to April 15, [redacted], when the ban is expected to be lifted. I have been unsuccessful in reaching customer service by phone due to poor signal in my current location. Our booking numbers are [redacted]7 for Darryl Glynn Grafe and Edrian Grafe, and [redacted]7 for Clyde Grafe. I am looking to find out the rebooking fee and any additional charges for the fare adjustment. Please contact me via email at [redacted] Your assistance is greatly appreciated. Thank you, Ms. Clyde Grafe.

Hello, I hope you are well. Yesterday, I encountered an issue where I was not allowed to board my flight to Vancouver due to the new travel policy effective March 18, limiting travel to only permanent residents and Canadian citizens. Being an immediate family member of a permanent resident exempts me from the ban and I am also considered a permanent resident once in Canada. Unfortunately, there was confusion regarding these exceptions, leading to my offloading. I have managed to have my flight reinstated by the airline with the advice to contact CI hotline and Cheapoair for rebooking or a full ticket refund. I am kindly requesting if it would be possible to temporarily hold my booking until tomorrow. I need to seek further clarification from Canadian immigration. Thank you.

Dear Sir/Madam, I am writing about my mother Lilian Kurangwa's flight scheduled to return to Zimbabwe on March 21st, booking reference #[redacted]8. Unfortunately, British Airways canceled the flight due to the Coronavirus pandemic. I have made multiple unsuccessful attempts to contact Cheapoair regarding a refund or rebooking for a safer travel time. Despite my efforts since Monday, all phone numbers on their website lead to a high call volume message and dead ends, emails to [redacted] bounce back undelivered, and the live chat repeatedly places me in a long queue before disconnecting. This situation has left me extremely frustrated and feeling neglected. I purchased travel insurance with the ticket, but the lack of communication from Cheapoair has me considering purchasing another ticket. British Airways advised me to contact my travel agent, but with no success reaching Cheapoair, it seems I may need to buy another ticket myself. Your prompt response would be greatly appreciated. Best regards, Cecilia Mutongi

I am reaching out regarding a concerning experience with a recent flight booking for my nephew, Russel Je Ricaforte. I booked his flight for March 14th, departing at 11:40 PM, but upon arrival at the Manila airport at 7:30 PM, he was unexpectedly asked to pay P4,[redacted], causing him to miss his flight and leaving him stranded. I am unsure why this additional fee was required and why he was unable to board the flight as scheduled. If a refund is necessary due to this issue, I kindly request assistance from CheapOair, as I have been a loyal customer throughout my travels. Your prompt attention to this matter would be greatly appreciated. Thank you for your support. Sincerely, Nancy Leblanc

Hello, I have a flight reservation to Tampa, Florida, with my daughter on March 24. The booking number is [redacted]. I requested a refund online and was told to wait for assistance, but it's been several days with no response. I've tried calling and emailing without success. Given the current situation with COVID-19, my doctor has advised me not to fly, our reunion is canceled, and my daughter, a nurse, would need to self-isolate after the trip. I'd like to rebook when it's safer to travel. Please help as the flight is in three days and I cannot lose this money. Thank you. Patricia B. Email: [redacted]

Dear Sir, I made a booking with Cheapo Air on January 11 for an Air India flight to India for my daughter and me. My booking number is [redacted] for a flight scheduled on March 15, [redacted]. Unfortunately, I was not allowed to board the flight as my entry into India was suspended due to a new travel advisory issued by the WHO amidst the current global health crisis. I contacted Cheapo Air to request a refund for my booking. However, they only refunded me half of the amount, citing that I was marked as a no-show. I believe this is unfair given the circumstances. I am facing financial difficulties as I had invested a lot in this trip and am now under stress as I may soon be jobless due to the worsening situation with the coronavirus outbreak. I kindly request a full refund under these extenuating circumstances. Thank you.

Two of our bookings, with numbers [redacted]5 and [redacted]6, were canceled without our authorization. I received a notification from Frontier Airlines that the departure day/time had been modified. Upon contacting Frontier, I discovered that it was a Cheapoair agent who canceled the reservation without my consent. I had to book another reservation directly with Frontier Airlines for my husband and daughter to return from California to North Carolina. Today, I spoke with a Cheapoair agent over the phone, who transferred me to the refund department. Unfortunately, after waiting for one hour and 42 minutes, the call was disconnected. It is disheartening that unnecessary cancellations are occurring during this crisis, causing more stress for families. I am requesting a full refund for both bookings, which include the canceled flights from San Jose, CA to Raleigh, NC.

This is Mr. B., the husband of Mrs. S. B. Regarding booking number [redacted]6 for her return from the Philippines, we are facing challenges due to the lockdown and lack of transportation caused by the coronavirus situation. I understand the difficulties you are experiencing amidst these circumstances. Delta informed me that her flight from Atlanta to Jacksonville was canceled, while my attempts to reach Clark Airport and your customer service have been unsuccessful. Despite multiple emails sent, there has been no response or acknowledgment. I urge you to reschedule her return flight to Jacksonville, originally set for March 26, [redacted], with flights from Incheon to Atlanta and finally to Jacksonville. Given the current situation, I kindly ask for your understanding and cooperation. You can contact me at [redacted] or [redacted] for further communication. Please keep us informed and do not leave us uninformed.

I purchased three round-trip tickets from LAX to TPA departing on 4/6 and returning on 4/19. Due to the current crisis, the airline changed the flights, and I now wish to cancel them. Unlike a similar experience I had two days ago with a different airline where the issue was resolved promptly, I am encountering difficulties reaching and communicating with Spirit Airlines. I have not yet paid for these non-refundable tickets as they were charged to my Spirit credit card. If necessary, I am willing to involve my credit card company in resolving this matter and potentially close my account with Spirit. I hope to hear from you soon, and if possible, a call to discuss would be appreciated. Thank you.

Dear support team, I received your email regarding the need to cancel my reservation with booking number [redacted]4. I've attempted to fill out and submit the cancellation form multiple times without success. The form seems to be rejecting both my booking number and e-ticket number [redacted][redacted]. Unfortunately, my attempts to contact you by phone have also been fruitless. I tried to email the ticket cancellation form along with booking details, but it appears that the emails are not going through. I understand the current circumstances are challenging, and reaching out by phone might not be easy. Could you please provide guidance on how to proceed with the cancellation? Thank you and best regards, E.S.

Subject: Issue with Refund for Cancelled Booking I am contacting you regarding Booking #[redacted]9 for Maria Teresa Alhambra Barzaga and Roberto Africa Barzaga. I made the reservation on February 18, [redacted], and unfortunately had to cancel on March 7, [redacted], due to travel restrictions from the Philippines. The total cost of the tickets was USD 1,[redacted].32, with a cancellation fee of USD [redacted].00 charged to my credit card, bringing the total to USD 1,[redacted].32. However, the refund I received on March 7, [redacted], was only USD 1,[redacted].32. I believe I am entitled to a refund of USD 1,[redacted].32 less the original CheapOair service fee of USD 44.00, as per the Airline Travel Waivers Due to the [redacted] Novel Coronavirus. The booking is eligible for cancellation according to your Airline Travel Waiver Updates. Additionally, both passengers are medical staff in the Philippines, which also falls under the guidelines provided by Korean Air for COVID-19 related refunds or changes. I appreciate your attention to this matter and eagerly await your response. Sincerely, Roberto Africa Barzaga

Subject: Refund Inquiry for Booking #[redacted]9 Dear CheapOair Customer Care Team, I am writing regarding Booking #[redacted]9, which was originally made for 2 passengers: Maria Teresa Alhambra Barzaga and Roberto Africa Barzaga. We booked our reservation on February 18, [redacted], but due to travel restrictions from the Philippines, I had to cancel the booking on March 7, [redacted]. The total cost of the tickets was $1,[redacted].32, and a cancellation fee of $[redacted].00 was applied to my credit card, resulting in a total charge of $1,[redacted].32. I received a partial refund of $1,[redacted].32 on March 7, [redacted], but based on the Airline Travel Waivers Due to the [redacted] Novel Coronavirus, the total refund should be $1,[redacted].32 less the original CheapOair service fee of $44.00 for 2 passengers. The booking is eligible for cancellation as per your Airline Travel Waiver Updates, specifically referencing Korean Air's guidelines on COVID-19. Both passengers in this booking are medical staff in hospitals in the Philippines. I appreciate your prompt attention to this matter and hope to receive a favorable resolution soon. Sincerely, Roberto Africa Barzaga

I have bookings under numbers [redacted]1, [redacted]5, and [redacted]5. Due to COVID-19, some legs of my flights were canceled, and I have been facing challenges resolving this. I received emails directing me to contact each airline individually for vouchers. I tried to obtain vouchers from Lufthansa, but both the Cheap-o-air and airline confirmation numbers were considered invalid. These cancellations were beyond my control, and I am seeking assistance in obtaining vouchers for the affected flights. I have encountered difficulties on hold, in online support queues, and through the change request forms. If I do not receive help promptly, I am reluctant to book through Cheap-o-air in the future. I would appreciate direct communication with a travel representative to address this matter efficiently. Thank you, C.S.

We were supposed to house sit for the homeowners in Maui, but due to the stay-at-home order in Washington and the cancellation of their Asia cruise, they no longer require our services. I contacted CheapOair and Hawaiian Airlines, and both directed me to reach out to Hawaiian Airlines again to request a waiver for a refund. I hope I have understood the process correctly.

I need to cancel my booking #[redacted]8 due to the Coronavirus situation. I kindly request a refund to be processed back to the originally used payment card. I have decided to stay in Cebu, Philippines until the pandemic is completely resolved. On September 2nd, [redacted], I will be 72 years old. I would greatly appreciate your prompt assistance in refunding the money for the booking at your earliest convenience. I have been a loyal customer of your company for many years. Thank you, J. Hewitt

I received an email informing me that my flight was modified due to the impact of Coronavirus. However, upon checking the website, I cannot find any record of my flight or the credit that was mentioned. I was advised that I would receive a credit from the airline. I am having trouble reaching anyone via phone or email to address this issue. I am looking for guidance on how to utilize the credit from my initial flight for a future booking. My booking reference number is [redacted]8 and the name associated with the booking is Dione MCCrea.

Subject: Flight Inquiry - Re: EYGE6T Good morning, I wish to address my flight scheduled for March 20, [redacted], with Flight No. [redacted], and return on March 24, [redacted], using Confirmation No. EYGE6T and Booking No. [redacted]1. I was informed that I would receive credit for my flight totaling $[redacted].79. However, details about baggage fees and ancillary charges have not been provided. I am requesting credit for these additional charges amounting to $94.00. I understand the current circumstances and appreciate your busy schedule. Kindly confirm the total credit amount and its usability within the next year. A written confirmation would be greatly appreciated. Please contact me at [redacted] Thank you for your assistance. Best regards, Cheryl A. Smith

I canceled my ticket with booking number [redacted]0 and requested a refund. I had purchased travel protection with premium coverage, which, as I understood it, should entitle me to a refund if I cancel the ticket. I have already canceled my booking, but I am unsure if I will be receiving a refund or travel credit. I would appreciate it if you could investigate this matter further, as I am hoping for a refund based on my premium coverage. Thank you. Kranthi.

Hello, I am inquiring about the breakdown of the refund for my booking number [redacted]6. The total cost of my tickets was [redacted].02, and the airline agent mentioned that I am eligible for a full refund due to being unable to board the plane during the pandemic because of travel restrictions in Canada. I spoke with your agent, requested the cancellation fee to be waived, and they approved a refund of 55 CAD per person. However, I am unsure why the final amount is calculated to be [redacted] CAD. I would appreciate a prompt response. Thank you.