CheapOair Customer Service Issues

A booking was made through CheapOAir for Frontier Airlines flight F9 [redacted] departing on May 20 from Cleveland, OH but was changed due to the coronavirus pandemic. The refund process is in progress with Frontier Airlines. However, there was an issue with the payment as one credit card was incorrectly listed for both travelers. Marilyn Chester used a Master Card, but Sue Barnhizer used an American Express card for her payment of $[redacted].24 on February 4, [redacted]. Therefore, it's essential that each individual receives the refund to the credit card they originally used. Frontier Airlines advised reaching out to CheapOAir to rectify this payment discrepancy.

I recently received a cancellation notification for my booking with South African Airlines through CheapOair (Booking #[redacted]3). The message stated that I am eligible for a future credit per the airline's policy. South African Airlines, as outlined by their acting CEO, allows unused tickets to be used as a credit for travel on any SAA service until March 24, [redacted], with the option of a free name change. I have some questions: 1. Which airline's policy applies to my cancelled booking? 2. What is CheapOair's policy regarding rebooking with the credit? 3. Do I have to rebook through CheapOair? 4. Can a name change be made for free as per the airline's policy? 5. Are flights with Star Alliance partners permitted with this credit? 6. How do I proceed with rebooking to utilize the credit? Do I need a specific code for the transaction? Can I use CheapOair points for rebookings exceeding the credit amount?

CheapOair owes me a $[redacted] refund, but I can't seem to contact them. I received an email from EDT regarding my booking numbers [redacted]3 and [redacted]1. They acknowledged my flight cancellation and assured me they initiated the refund process for $[redacted].92 as per the airline's policy. They mentioned the refund might come in multiple transactions over 30-60 business days. Also, they acknowledged my new booking for five passengers and offered a goodwill refund of $[redacted]. They requested my agreement for the $[redacted] refund, which would take 7-14 business days to process. It seems like they are trying to help me resolve this issue.

I've had a challenging time reaching out to someone for assistance regarding my cancelled flight to Vancouver on April 3rd due to COVID-19. Instead of receiving a refund, I was issued a credit which I do not understand. Additionally, one of the passengers, an exchange student who had to return to her home country on March 25th due to the pandemic, will not be able to travel with me in the future. The credit under her name is not useful to me as she won't be using it. My booking number is [redacted]5. I would appreciate a refund for my ticket instead of a credit since the uncertainty of future travel plans makes it challenging to commit to rebooking with Air Canada.

Hello, I wanted to share that I made a booking with Turkish Airlines through CheapOair, but due to the Covid-19 situation, all international flights were halted. Turkish Airlines assured refunds for tickets. After submitting the cancellation and refund form through CheapOair on February 09/20, I discovered that my flight was canceled, and I was offered a credit instead of a refund. I reached out to Turkish Airlines, and they confirmed that I am entitled to a refund, but I need to request it from the booking agency. I seek confirmation of the refund and question why I am being charged a refund fee for circumstances beyond my control. I am eager for a response as communication seems to have halted.

Hello, I would like to discuss my recent booking with the reference number [redacted]1 made on Feb. 09, [redacted], affected by the current Covid-19 situation causing Turkish Airlines to suspend international flights. As a customer who booked through CheapOair, I followed the cancellation and refund procedure provided. Upon checking the refund status, I discovered that although my flight was canceled, I was only eligible for credit, whereas I explicitly requested a refund. After contacting Turkish Airlines, I was informed that I am entitled to a refund but must request it through the booking agency. Could you please confirm if the refund will be processed? I also question the need to pay a refund fee when the flight cancellations are beyond my control. Your prompt assistance and improved customer service response would be greatly appreciated.

I booked two seats with Etihad for a flight in April using CheapOair, but the flight got canceled. Despite my repeated requests, CheapOair only offered me credit instead of a refund, claiming that Etihad is not providing refunds. However, Etihad's website suggests otherwise. I've reached out to my insurers, who advised me to contact my credit card company for a chargeback under section 75. I submitted this request three weeks ago but I'm still waiting for a decision. CheapOair's current status shows my booking as "Hold for Credit" with Booking ID [redacted].

After booking a flight for 8 people, a representative called insisting on extra seat charges. Despite negotiating it down to $3 per person, the charge reflected on the statement as a service assistance fee. Feeling misled, the impression was that paying extra was solely for the seats. Furthermore, the representative suggested paying to ensure a 4-year-old sits with the adult to avoid a $79 fee. Promised an email confirmation without the charge until seated together, the fee was still taken. Contacted again, another agent explained that the fee was for basic economy and seat selection wasn't allowed, even with a young child. Assured a callback from the first representative, yet no response was received, and the charges persist.

My spouse and I bought two round-trip tickets to South America through CheapOair. However, while we were there, American Airlines canceled all flights back to the USA until September [redacted]. We managed to find alternative flights back and AA assured us they would refund us. They provided us with the following contact information to follow up: For (spouse) at [redacted][redacted] (initials L.P.), For (me) at [redacted][redacted] (initials J.P.). We were directed to visit prefunds.aa.com, but the site instructed us to contact the tickets selling agent, in this case, CheapOair. AA canceled our return flights twice, citing a money refund, which we need to cover the tickets we purchased to get back home. Our original trip was scheduled for 03/15/20: LA to Miami to Montevideo, returning on 04/14/20: Montevideo to Miami to LA. The locator number from AA is YQKNAP. They mentioned that the US government is assisting them in paying stranded customers. Since we are unable to travel for now, we are urgently seeking the refund. Thank you for your assistance.

My vacation got canceled due to COVID. The first agent who canceled my trip mentioned I could rebook without using all my credit, which I could use later. However, he couldn't help me rebook at that time due to a long wait. When I called back to reschedule, another agent said I had to use the entire credit at once, contradicting what I was told initially. Requesting a supervisor, I got disconnected while on hold and was then told the supervisor department had closed. Another rep stated the credit had to be used in the same country, a detail I wasn't informed of before. He needed to check with his supervisor about using the international flight credit domestically, even though I thought the supervisor department was closed. Throughout these calls, I was hung up on multiple times.

I have made multiple attempts to contact customer support online three times. I am looking to cancel my trip and receive a refund due to the cancellation of my conference, which renders my flight unnecessary. I have also tried reaching out regarding an unacceptable change in flight. Despite receiving a message acknowledgment, I have not received any further communication via phone or email. I am specifically requesting a phone call for verification purposes.

I submitted a cancellation for our family's flight to California, which we planned for my son's wedding, canceled because of the current situation with the Coronavirus. I was charged an extra $[redacted] on my credit card and informed that no refund will be issued. I find this unacceptable as circumstances were beyond my control. Interestingly, other family members who had their flights canceled received full refunds. I am hoping for a prompt response within the next few days regarding this matter.

Hello, I have a round trip flight from Manila to Cebu booked with Air Asia Zest from May 29 to June 3, [redacted]. Due to the pandemic, Air Asia has canceled all flights until May 31, in compliance with the Philippine government's directive to extend the community quarantine in Manila. I requested a cancellation of my flight with CheapOair on May 5. However, their customer support insists that the ticket is nonrefundable, stating the flight is operating as scheduled and the reservation is confirmed. This is confusing as Air Asia has clearly announced the cancellation of all flights until May 31. As a resident of Chicago, I couldn't fly to the Philippines on May 18 because United Airlines canceled our flight. Consequently, I won't be in Manila by May 29. I urge CheapOair to follow up on my cancellation request for booking #[redacted]8. I also sent another email six days ago with a request #[redacted], but I have yet to receive a response from CheapOair. I am anxiously awaiting your prompt reply and immediate action on this matter. Thank you, MLdR

Good morning, I have called multiple times and spent hours on hold. I was billed twice for my tickets with booking number [redacted]9. I made a reservation for a flight on May 18th at 9:47pm. While I was expecting the charge of $[redacted].06 on May 20th, there is an additional pending charge on May 22nd for $[redacted].12. I am requesting the cancellation of the second charge, which has already affected my available balance. I have encountered this issue of duplicate charges multiple times with purchases through CheapOair. Account Names: A. G. Romain A. A. Romain I am looking for a prompt resolution to this matter.

Booking number [redacted]5: I am perplexed about having to pay a $[redacted] cancellation fee for circumstances beyond my control. The pandemic has affected us all, preventing my family and me from traveling to Central America despite purchasing multiple tickets through your company. I kindly request a review of the fee imposed, as it would help me maintain loyalty as a customer. Other travel agencies have offered me alternatives where fees are solely related to the tickets, unlike the current situation. While I am willing to comply with cancellation policies under normal circumstances, the current unforeseen situation should not result in me bearing financial penalties. I hope for your understanding and reconsideration. Warm regards, I. Wiener

I recently booked a round trip ticket with Spirit Airlines through CheapOair from BWI Baltimore to ATL Atlanta with confirmation number NK3FJH. I mistakenly received alternate dates for my flight which do not align with my schedule. I need to travel on Saturday 06/06/20 to Atlanta and return to Baltimore on Tuesday 06/09/20. I am a first-time flyer and would greatly appreciate if the dates for my trip could be changed to the correct ones I initially requested. I have been unable to reach a customer representative over the phone.

I contacted customer service to correct an error in my booking. I mistakenly misspelled my name but not my credit card information. During the call, an agent suggested changing my return date to avoid a 12-hour layover. I agreed, paid the $75 change fee, and received an email confirming the change. However, the final confirmation email still showed the old itinerary with the layover. I need the updated change to be confirmed correctly.

I made flight reservations for three trips within Hawaii in February, intended for a Rotary International event, which got canceled due to Covid-19. I submitted a cancellation request on April 18, [redacted], for six tickets but received a credit for future travel instead of a refund. Despite trying to contact CheapOair by phone, I was unable to get through due to high call volumes. Subsequently, American Airlines notified me of the cancellation of our Maui flight scheduled for May 3, [redacted], and with Hawaii still under a 14-day quarantine until at least June 30, I am requesting a full refund for all charges and cancellation fees related to the bookings under the reference numbers [redacted]1, [redacted]1, and [redacted]. I appreciate your help with this matter and understand the challenges the travel industry is facing during these times. Thank you for your assistance, and I look forward to your prompt response before considering further action. Stay safe and well during this pandemic.

We made a booking for 4 tickets from June 16, [redacted], to June 28, [redacted], but due to the coronavirus, we cannot travel. I wish to cancel the tickets and receive a refund. The booking number is [redacted]9. Currently, the tickets are on hold since we do not have a definite travel date. I reached out to American Airlines and Cheap Tickets, and on May 27, [redacted], I spoke with Tamika at 1:51 PM. She mentioned that a customer service representative would contact me within 24-48 hours, but it has been four days without any callbacks. I would like a prompt resolution to this matter so I can consider future ticket purchases. The names on the tickets are Rosaisabel Jimenez, Jesus A. Jimenez, Francisca Gutierrez, and Maria I. Mena. Looking forward to your quick response. Thank you, Maria I. Mena.

On May 12, [redacted], I reached out regarding the travel insurance for my flight under booking number [redacted]4. I received a reply stating that my request ([redacted]) is being reviewed by the support team. However, I have yet to receive the insurance document or any additional correspondence. If I do not hear back within the next 48 hours, I will need to escalate this matter to the DOT as I require the insurance details for future use but currently lack the necessary documentation and information.