CheapOair Customer Service Issues

In February of this year, we made a reservation for a trip departing on November 17th to Playa Del Carmen. Unfortunately, my husband had a motorcycle accident on October 25th resulting in 7 broken ribs and a collapsed lung, preventing him from flying for at least six months. We have a medical letter available if needed. I canceled our flight on October 28th and was informed that a refund was not possible. However, we can book another flight before February 27th, [redacted], to avoid losing our funds. I have reached out to Interjet to explore the possibility of a refund. If a refund is not granted, my query is whether we are restricted to booking a flight to Playa Del Carmen with the credit or if we have the flexibility to book a flight to any destination for our rescheduled travel by February [redacted]. I am seeking clarification for future booking arrangements within the specified deadline. Thank you for your assistance, and I anticipate your response. Wishing you a wonderful day! Grant and Debra C.

I did not receive my updated flight tickets following the date changes I made yesterday. Please send the tickets to the address provided. Dear Michel Chalifour, Thank you for choosing CheapOair.ca. We have amended your Booking Number [redacted]8 as per our discussion. Please note an additional charge of C$[redacted] per passenger has been applied, covering airline penalty, fare difference, and fees. The total cost for changing this itinerary, including taxes and fees, is C$[redacted] (total for all passengers). Your updated itinerary is as follows: FLIGHT: Oman Air [redacted] DEPARTURE: Kathmandu 25NOV/8:30 PM ARRIVAL: Muscat 25NOV/11:35 PM FLIGHT: Oman Air [redacted] DEPARTURE: Muscat 26NOV/2:25 AM ARRIVAL: Frankfurt 26NOV/7:05 AM FLIGHT: Air Canada [redacted] DEPARTURE: Frankfurt 26NOV/10:05 AM ARRIVAL: Montreal–Pierre Elliott Trudeau International Airport 26NOV/12:25 PM Please review the itinerary details for accuracy. Kindly be aware that these changes are tentative until confirmed by the airline, and post-issuance, tickets are non-transferable and non-refundable. Additional modifications may incur penalties, fare differences, and fees. For further assistance, contact our 24/7 Customer Service team at [redacted] (toll-free) or [redacted] (if calling from outside Canada). Thank you, CheapOair.ca

I recently made a reservation with Cheapoair for a round trip flight and now need to adjust the return date. The booking number is [redacted]0. I mistakenly booked the return flight on 12/17 at 1:22am, right after midnight, instead of 12/18. I would like to change it to the same Spirit Air flight with a layover in Dallas departing at 1:22am on 12/18. I contacted customer service via phone and online chat, but I received varying rate quotes for the change, all higher than expected. The prices for both flights are consistent across Cheapoair, Spirit Air, and Hipmunk websites. I have used Cheapoair previously and have their app. While I understand a nominal fee for the change, the multiple rate quotes are confusing. I am willing to keep the original flight if necessary, but I am disappointed with the service experience. It feels more like an attempt to upsell rather than addressing the flight cost.

I booked 2 adult flight tickets from Auckland to Sydney with booking no. [redacted]7. The quoted price per ticket was $[redacted]. On the day, this converted to approximately $[redacted] in New Zealand dollars. There were no additional costs at the last payment stage, and I did not request insurance. I expected the payment to be around $[redacted] to $[redacted] NZD, but I have just realized today that I was charged $[redacted] USD, which is roughly $[redacted] NZD! This is incredibly distressing for me.

Hello, I am waiting for a refund to reflect on my digital Mastercard. It has been more than 45 days since Spirit issued the refund, but I have not seen the adjustment on my account yet. I have reached out to Spirit, Affirm, and CheapoAir, and they have all informed me that the funds are still with your company. I am eager to have this matter resolved promptly without the need to escalate it to my bank for further action.

Mi nombre es B.A.B. y hice una reserva de vuelo en Spirit para hoy, el 14 de diciembre a las 12:50. Al intentar hacer check-in, descubrí que no había ninguna reserva en Spirit ni en Jet Blue para mi vuelta. Necesito que me reembolsen el dinero, ya que pagué con mi tarjeta de crédito Diners. El reembolso debe ser inmediato. Tuve que comprar otro pasaje más costoso debido a esto, por lo que ustedes deben cubrir todos los gastos extra. Espero su respuesta en español lo antes posible.

Yesterday evening, I inadvertently purchased flights to New Zealand on a website called cheap pair.co without realizing that the currency was in USD. Upon discovering my error, I promptly contacted the company to rectify the situation. The booking number for the cancelled transaction is [redacted]3. The representative I spoke with provided me with an approval code to present to my bank. Following their instructions, I contacted my credit card company. To ensure a successful refund, they advised me that the company needs to reach out to ANZ Bank in Australia. How should I proceed with contacting them via email?

I purchased tickets via Cheapoair using the Affirm option, but later needed to change my flight. Cheapoair quoted an additional $[redacted] for rebooking, prompting me to cancel for $[redacted] and book directly with United. Despite contacting both United and Cheapoair multiple times, my refund request with United has led to confusion as it was applied to a payment method I do not possess. Affirm also has not received the refund, leaving me stuck in a loop of emails from Cheapoair about my canceled booking. Despite canceling, the flight remains valid per the contract of carriage. Cheapoair explained the $[redacted] credit as per United's policy, yet my refund request was apparently granted. I clarified that I no longer want the credit as I booked with United and plan on using Uplift for payment. I aim to avoid unnecessary payments amidst this complex situation where I've already spent $[redacted] on four tickets instead of the expected half of that amount.

To whom it may concern, I am reaching out regarding my disrupted return flight to the US due to the recent Taal Volcano eruption. My flight details are as follows: Itinerary #[redacted][redacted] with Confirmation XSKQQQM (JetBlue Airways) and MA3GXE (Cathay Pacific). The original route was from Manila to Hong Kong with Cathay Pacific and then to Boston, followed by a JetBlue Airways flight to Pittsburgh. I am currently stranded in Manila and have contacted Cathay Pacific by email, as recommended by their Manila sales personnel, but haven't received a response. I am seeking assistance in arranging a new return flight to the US as soon as possible. Please reach me at my email, [redacted], or on my Philippine mobile number, 0[redacted].

Dear Cheapoair, I am writing to inform you that on September 4, a charge of $[redacted] was made to my credit card under the name of Mr. Manuel Salazar, for the round trip tickets for Vinicio Andree Poitevin Barrientos, Shayron Yamilet Sánchez Orrega, Sandra Soledad Barrientos Herrera, and Valeria Sofía Poitevin Sánchez. The trip was scheduled to depart from Guatemala to Orlando, Florida on 12/20/19, and return from Orlando, Florida to Guatemala on 12/28/19. Due to an error in the travel dates booked for 09/20/19 to 09/28/19, we requested a refund, as advised. We were informed that due to difficulties in communication with Spirit Airlines, the refund could not be processed by Cheapoair. Despite transferring the information to Spirit Airlines, Cheapoair attempted to charge the card again for baggage fees, which was denied by the bank. Attached are the correspondences with Spirit Airlines confirming no payment was received by Cheapoair. We trust that Cheapoair, as a reputable company, will assist in the refund process promptly. For any further details from Spirit Airlines, please contact me at [redacted] Sincerely, Sandra Barrientos

Hello, thank you for reaching out for assistance with your flight reservation. My name is Gilles, and I had previously booked a flight from JFK, NY to LFW, Togo in the standard economy coach class. I am looking to change the date of the second part of my trip from February 26 to March 26 due to family reasons. I kindly request information on the rescheduling fee associated with this change. Please provide details on the adjusted ticketing process that will need to be followed. I appreciate your help in facilitating this modification to accommodate my needs. Thank you for your support in addressing my request. Gilles

I'm hesitant to reach out by phone as I'm concerned about incurring a customer support fee. Though I don't travel frequently, I've relied on your website for booking flights in the past. It would be beneficial for customers to be informed about the charges for speaking with a representative. I was unaware that seeking assistance over the phone would amount to $[redacted].40 for two calls related to a simple query. Consequently, I have decided to explore other options for my future travel bookings.

I traveled on a China Eastern flight on January 26th from JFK to Bangkok with a 4-hour layover in Shanghai amid the coronavirus situation. Now in Kolkata, India since February 10th, our return flight is on March 7th from Bangkok to JFK with a 14-hour layover in Shanghai. Being elderly with my wife having a respiratory issue, we cannot risk flying via Shanghai. I've been contacting customer service daily, struggling to get confirmation on a flight from Kolkata to JFK. The long-distance calls are costly, and the lack of a definite answer is frustrating. I provided my Kolkata phone numbers for a callback or email with flight confirmation. Thank you, Sudhendu Dasgupta. Ref: Your CheapOAir booking# [redacted]7.

Subject: Assistance Required for Trip Cancellation and Rescheduling To the Headquarter Office of CheapOair in Canada, Dear Sir/Madam, I, Hadi Afrasiabi Garekani, bought two round-trip tickets from Istanbul to Vancouver for my wife (Fatemeh Sadeghi) and myself on November 5, [redacted]. The departure is scheduled for March 6, [redacted], with the return on March 31, [redacted]. The CheapOair booking number associated with this purchase is: [redacted]3. Currently, we are in Iran, and due to the Corona virus outbreak, our outbound flights have been halted. It is no longer safe to travel, and health organizations recommend avoiding unnecessary trips. I am unable to proceed with our journey to Vancouver via Istanbul. Hence, I am reaching out to understand the options available regarding canceling our trip and rescheduling it for a later date later this year. I kindly request your assistance and guidance on the process, whether it is possible to obtain a refund in the form of CheapOair credit or any other viable alternatives for rebooking. Thank you for your understanding and support. Best regards, Hadi Afrasiabi Garekani

To the team, my name is not Kyle Bourret, and yesterday, my grandma accidentally booked my flight from Tijuana to Ecuador for the wrong week. I only realized the mistake when checking the itinerary today. I am permanently disabled, using a wheelchair due to a spinal cord injury, and have a vacation planned next weekend. I am in a panic as the ticket is for the following week. I lack funds due to my disability and injury and this trip is a significant step for me. I desperately need the flight changed to next Saturday, the 14th, not the 21st. I cannot bear the cost of another flight or hefty fees. I am hopeful to make this change within the 24-hour window to avoid extra charges. If necessary, I can call to explain further. Altering my travel plans will impact my trip significantly due to my mobility issues. Your assistance is valued. Thank you.

I have a booking with reference number #[redacted]0 for the Dunnett and Smith family, including 6 airline tickets. As the flights have been canceled, I am requesting a refund to be issued to my new credit card. Since I obtained a new credit card after the initial purchase, please contact me via phone to obtain the updated information necessary for the refund. I am curious about the timeline for processing the refund and when I can expect to see the credit reflected on my credit card statement. Best, Cynthia D. Phone number: [redacted] Please reach out to me at your earliest convenience.

Hello, I'm Rich Filicko. On December 2nd, we booked two plane tickets with JetBlue for a round trip from Westchester, NY to Ft. Lauderdale, FL (Booking #[redacted]4). Our departure date is March 22nd, returning on March 29th, intending to go on a cruise from Ft. Lauderdale. Due to my wife's health issues, including recent emergency care for multiple heart conditions and fluctuating blood pressure, both her heart doctor and our family doctor advised against her going on a cruise at this time. We have tried to contact JetBlue by phone without success. We purchased trip insurance and now need to cancel. We prefer a partial refund than a voucher. We find ourselves in a frustrating situation, facing significant losses on the cruise and $[redacted] at risk with these flights. We appreciate any help in resolving this issue as we are unable to reach anyone via phone. Thank you. Rich Filicko

I have submitted a request that remains unresolved. I am yet to receive a callback. The Get Human interface is quite confusing, as it presents different options repeatedly on one page. I attempted to reach an agent via phone ten times and was disconnected after waiting for over an hour each time, forcing me to rejoin the queue. My booking is scheduled for 03/16/[redacted] - 03/19/[redacted], and I require the matter to be resolved before then to secure a refund. My booking includes trip insurance. Kindly have a representative from CheapOair contact me promptly. My contact details are as follows: Phone: [redacted] Email: [redacted]

Hello, I made a flight booking with CheapoAir for 4 people from Martinique to Trinidad on March 17th, [redacted], along with cancellation insurance. Unfortunately, due to a family member's travel restrictions, we had to urgently book another flight. I've been struggling to contact CheapoAir for days, spending hours on hold to no avail. The chat queue stalled multiple times, and calls were repeatedly disconnected after long wait times. I understand the challenges companies are facing due to the pandemic, but I feel frustrated and worried as my flight dates approach. I hope to find a resolution soon. Thank you. -Kamal Baldeo

Airline Air Canada has made changes to my husband's booking with confirmation number #[redacted]4. The booking was originally made through Cheapoair. Unfortunately, we received the email notification less than 12 hours in advance, at 12:36 this morning. My husband, who is the traveler, is currently at a remote work camp in Thunder Bay with no cell service. He won't see this message until he reaches Thunder Bay Airport at 11 am on Tuesday, March 17, [redacted]. The original layover of 2 hours has now been extended to a 19-hour wait, causing concern due to the current situation with the coronavirus. With his travel protection plan in place, we are wondering if it covers hotel accommodations for the unexpected layover. We have explored alternative transportation options like Greyhound, but the timings and costs are not feasible. If there are no other same-day flight options available, we would appreciate assistance with overnight accommodations outside the airport. Thank you for your help during this busy time. Mrs. Munari-Wheaton on behalf of Ken Joseph Wheaton.