CenturyLink Customer Service Issues

I need copies of the May, June, and July bills for the ACH payments made by CenturyLink. My house was completely destroyed by a fire on May 20, leaving me without phone service. I closed my account in July to stop the charges for services I couldn't use. I am unable to access the bills since the account is closed. My phone number was [redacted], and my address was [redacted] Smith Creek Road, Tallahassee, FL [redacted]. You can contact me via email at [redacted] or on my mobile at [redacted]. After the fire, I called to request a reduction in billing since we had no phone service. Despite promises to adjust and credit the bills, this was not done. I appreciate your assistance as I work on clearing the site and rebuilding. I will consider opening a new account when we require phone services again.

Hello, As long-term customers of CenturyLink, we recently transferred our number to a new company in June. After paying the final $8 owing by check last month, we were surprised to receive another $4 disconnect bill today. We were not informed of this additional charge during the two months it took to transfer our number. Moreover, CenturyLink delayed the process by several extra weeks, causing us inconvenience during emergency family situations where we needed the phone line to be active. We kindly request a supervisor to review this situation. Since we have never been late on a payment and given the inconveniences we faced over the past two months, we believe the $4.56 charge should be waived from our bill. Thank you for your attention to this matter. Sincerely, Christy D. and Laura S. (Address) [redacted] Wayne St., Rittman, OH [redacted] Account Number: [redacted] Password: Petey

I have been struggling for days to transfer my service to my new house which is new construction. Despite the service being available on the street in front, I'm facing challenges getting it connected. Interactions with three customer service agents have not been fruitful, as none have successfully created a work order. Repeated promises for call backs have gone unfulfilled. I urgently need the internet set up before moving next week, especially because my wife works remotely. Attempts to resolve this issue via internet chat have been unsuccessful. The installation is crucial before August 25, [redacted], at my new address. Thank you, Dennis D., account PPB[redacted]4.

I need to have a tree cut down next to my CenturyLink line. The tree service is requesting a line extender to move the line near the house to prevent branches from falling and damaging the line. On inspecting the connection outside, I suspect there might already be an extension on it. I require a CenturyLink customer service representative to visit and confirm this. I spent nearly three hours on the phone on Monday but was unsuccessful as I got redirected to the initial person without any resolution. I'm stuck and seek assistance from a CenturyLink representative before the tree service can proceed with their work.

I have been without phone and computer service since last Monday, August 18. I contacted customer service last Tuesday to request a repair for my phone, and was told a technician would come by Wednesday. Despite waiting all day, no one arrived, leaving us to rely on our cell phone for communication. After several failed attempts to reach out, I was informed today that there was no work order in the system. As a loyal customer for 30 years, I hope to have my phone fixed promptly as I live in a rural area with limited resources. Please contact me at [redacted]. Thank you, Linda K. [redacted] My phone number is [redacted].

My internet speed is much slower than the [redacted] Mbps I am paying for. I have been requesting assistance or a technician to come and resolve this issue for three months without success. When I attempt to access your website, I can only pay my bill but can't navigate further. I am highly frustrated with the lack of customer support. I have shared my dissatisfaction on social media platforms regarding your inadequate service, failure to refund downtime days, and reluctance to address the problem. Your website even crashes when I try to check my speed. Another site indicates I am only getting 49 Mbps instead of the paid [redacted] Mbps, which is unacceptable. Please address this issue promptly.

Since encountering our last technical issue, we have been experiencing intermittent internet connectivity problems. The unstable connection is negatively impacting our children's online schooling and creating added stress. As a master's student, relying on my hotspot for consistent access incurs extra charges from my cell phone provider while also leading to a slower connection. This situation has resulted in late submissions for work, affecting my GPA. Seeking assistance from CenturyLink has been a frustrating process, with numerous phone calls leading to dead ends and unsuccessful attempts at online chat support. In a time when reliable internet is crucial, the repeated modem replacements have not addressed the underlying issue in the external lines. Addressing this problem promptly would benefit both our household and your company. If the situation is not resolved promptly, legal action may be necessary. Thank you.

I am writing about my account number [redacted]263R. I recently received my first bill after starting service in early July. This is the paper bill I requested initially. It includes various unexpected charges such as late fees and a $90 installation fee, even though I was quoted $59 per month. I never received any notice about these additional costs. I had a package with DirecTV, and the installation process was completed quickly. I am open to paying a fair bill, but these extra charges are concerning. During a phone call with one of your representatives, my call was abruptly disconnected while I was providing information. I expect better service and transparency from your company. Please address these billing discrepancies promptly. Thank you.

I no longer want CenturyLink service. Please send a technician to cancel my contract with CenturyLink promptly. If my request is not met immediately, I will contact my attorney. You can reach me at my home phone: ([redacted])-[redacted]. I expect a response soon. If a technician is not available by Wednesday, I will discuss legal actions with my attorney against CenturyLink due to ongoing issues. I have been a long-time customer, but I need to sever all ties with CenturyLink. If necessary, I will reach out to newspapers and news media. Wayne J. Armstrong [redacted] W. Sweet Apple Ct., Homosassa, FL [redacted]

I am seeking assistance with my technical issue from India and Asia tech repair, but have not found a resolution. After enduring a 40-minute hold to speak with a representative in the United States, I was disconnected. Each morning, following the midnight maintenance, my Technicolor C1100T modem resets itself, causing disruption to my VoIP phone connection until I manually reset the configuration on my cell phone. This started after a "wide US outage," and overseas representatives claim I need to purchase a new $[redacted] modem, an option I do not agree with. Since August 29, my Windows 7 laptop has ceased functioning correctly, displaying errors related to the modem configurations that have been altered. I demand a callback at my home number [redacted] or cell phone [redacted] if there are connection issues. I also request compensation for each morning of internet downtime that I have to troubleshoot independently without local support. I strongly advocate for American support to address these ongoing issues.

In early August, we received a new router from you. I returned the old router using the pre-paid UPS label provided by CenturyLink. The package was dropped off at a local UPS facility on August 8th and scanned by UPS on August 10th. The last tracking update I have is from August 13th when it reached Lenexa, KS. Unfortunately, there have been no further scans. When trying to file a claim with UPS, I encountered a requirement to input the account number associated with the package, which I do not have as I used CenturyLink's label. The UPS tracking number is 1Z X73 8X7 90 1[redacted]. I am worried because failure to return the old router may result in a charge of approximately $[redacted]. I fulfilled my end by sending it back on August 8th, but CenturyLink has no record as it hasn't been delivered yet. Your guidance on this matter would be greatly appreciated. Thank you. - R. H.

I live at Paradise MHP, [redacted] W Broadway Ave in Apache Junction, AZ. Last Saturday, my neighbor in lot #81 had your internet service installed. The technician used the electrical stand on my lot #[redacted], leaving it exposed and the cover on the ground. He also left cable scraps on my lot. I would like a technician to return to put the cover back on and clean up the mess. This level of service is not acceptable. My name is Kathleen De Grado, and you can contact me at [redacted]. I look forward to hearing from you.

New emails are showing up in my CenturyLink mailbox, but they disappear before I can open them. This issue started on Sunday, September 6th. After contacting CenturyLink multiple times, a service representative assured me that a technician would call me within an hour, but no one ever called back (this happened three times - twice yesterday and once this morning). I am concerned about the reliability of CenturyLink's customer service. I need assistance and would appreciate some help.

We currently have CenturyLink service, which is satisfactory, but with multiple users gaming on Wi-Fi, our internet performance is impacted. We are considering adding a second internet service with a separate line to improve connectivity within our household. Our account number is [redacted]. Please provide information on the monthly cost for a separate internet line and the installation timeframe. Thank you. - Brenda J.

After enjoying five years of reliable service, I began having intermittent outages. After being advised my modem was outdated and purchasing a new one for $[redacted].00, the issues persisted. A technician determined the external wires were the problem and resolved it, but the problems resurfaced. Another technician mentioned the wires down the street needed replacement as they were old. Although some improvements were noted initially, the outages have returned, with 10 to 15-minute interruptions and a recent 6-hour outage. I kindly request assistance to address this ongoing issue. Thank you.

Our landline has been malfunctioning for weeks despite repair work being done. Once again, we are unable to receive calls and the outgoing calls are noisy and filled with static. I've tried to inquire about the issue multiple times, only to be told by Century Link that they are aware of an outage in my area with a promised resolution time that keeps getting delayed. Unfortunately, I haven't been able to speak directly with a Century Link representative, and the only offer of assistance requires a payment of $1 for a chat with a tech expert, which I find unacceptable since I already pay for the phone service.

I have a scheduled appointment with CenturyLink for tomorrow, 9/18/20, to install a phone jack. I attempted to inquire about also getting Fiber installed on the same day but was told the system indicated Fiber was not available in my area. Despite mentioning that Fiber was previously installed upstairs by CenturyLink years ago, the system still showed it as unavailable, even though it is present in the area. The service person from last Friday attempted to place the order for Fiber, but it is still pending. I reside at [redacted] Princeton Avenue, Salt Lake City, Utah [redacted]. Although I still want the phone jack installed for 3 MGS tomorrow, I am interested in knowing if the technician can also install Fiber. Please contact me at [redacted] to provide more information. Thank you.

I have been experiencing internet issues since Thursday and it is now Monday. I spoke with Brianna who asked for verification information, which I provided, but she stated it did not match the account details. Despite showing her a picture of my Saturday bill, she still insisted on the mismatch. This lack of connectivity led me to drive to Michigan on Friday and miss a Zoom meeting. My husband attempted to contact them twice, waiting for over an hour both times before being disconnected. When I called on Saturday, I waited more than 40 minutes and then got disconnected. Visiting the Duluth, Minnesota office, I found it closed with no response. I am currently on hold with centurylink, but the automated system says there is no repair ticket. My payments are up to date. My account number is [redacted] for internet services only, and my cell number is [redacted]. If you reach out via email, I can share my entire conversation with Brianna. - Virginia R.

Since October [redacted], I have been dealing with a collection letter claiming I owe $[redacted].47 for an old Century Link account with a zero balance. Despite numerous calls confirming the zero balance, a different collection agency recently sent me a letter for the same amount. After spending over nine hours on the phone trying to resolve this, I continue to face disconnections before any solution is reached. I have never received a bill for this alleged amount and my account is on Auto Pay. The repeated occurrences are causing me distress, and I seek assistance in resolving this matter promptly. Your help in providing proof of the bill and an explanation for the constant billing issues would be greatly appreciated. Thank you for your attention. - Nona H.

Our daughter, a renter at our property, recently experienced internet issues and contacted CenturyLink for assistance. After being on hold for an extended period, she was informed that the modem needed replacement, but encountered difficulties in getting a new one ordered. Following a frustrating three-hour ordeal, the modem was eventually ordered. This customer service experience was disappointing, as a quick resolution should have been achievable within one call. We value efficient and effective service, which is why we may consider switching to another internet provider with better customer support. Requesting payment for a replacement modem under these circumstances seems unjustified. Additionally, suggesting online assistance to someone without internet access highlights flawed customer service practices. Improvements are needed to ensure customers receive prompt and satisfactory assistance from CenturyLink.