CenturyLink Customer Service Issues

I recently tried to confirm the resumption of my vacation service but had a frustrating experience with a customer service representative named Derek, who declined to spell his name when asked. There was a language barrier that led to me asking for clarification multiple times. When I requested to speak with someone else, Derek suggested I hang up and call again for a different representative. He redirected me to a customer service number for ordering services which I already have, further complicating the situation. I attempted to schedule the service online but am unsure if it was successful. Despite investing a significant amount of time this morning, my question remains unanswered, and I am struggling to reach anyone in a position of authority. I am disappointed with the level of service provided and am left wondering if there is a higher authority that these representatives are answerable to.

Our landline phone has gone out of service yet again, for the fourth time in recent months. It is crucial that it gets fixed promptly as we are expecting important health-related calls from our physician. The issue lies with your line to our house, as our house wiring is fine. I kindly request that you immediately schedule a repair for our phone number [redacted]. The last few times we tried to reach out for assistance, we experienced lengthy delays and were given the runaround for over an hour. I hope this time we can avoid that frustration and have a technician promptly repair your phone line to our house. Thank you, Sandra K.

I attempted to settle a bill but couldn't reach a representative. When I called to cancel my service, I was placed on hold multiple times, including during a callback. Even after speaking to a customer representative, I was transferred several times and encountered what seemed like recorded messages. The issue started with a $13 past due fee, despite my history of paying well in advance. Due to the frustrating customer service experience over this small amount, I have decided to leave the service.

I have been consistently billed incorrectly for the past six months. When I reached out to the loyalty department, they made adjustments, explained the errors, and apologized. However, the same billing issues occurred again in the next cycle. This indicates a lack of proper communication within the departments and poor quality control. Today, on December 1, [redacted], I attempted to rectify the problem with the departments but was rudely disconnected by both representatives during two separate calls. It is frustrating to see my bill jump from $37 to $45 in September (which was acknowledged as an error by the loyalty department) and now unexpectedly rise to $84. This goes against the promised "price for life" guarantee, and the situation is becoming increasingly suspicious. Sincerely, Michael Burton Acc.#[redacted].

I do not have an account number yet. My ID is N[redacted]6, and my PIN is [redacted]. I was under the impression that my Internet and telephone services would be transferred from COX tomorrow, not today. COX canceled my phone early this morning, as per my request, since I am now a CenturyLink client. However, I am facing an issue as I have no telephone service from CenturyLink either; there is no dial tone. The telephone number at COX was [redacted], registered under the name Zoila St. Clair. Despite conflicting information from your company about using the COX modem, I was informed there would be no hookup fee for switching modems and checking the phone wiring. I was expecting a CenturyLink technician yesterday between 8 AM and 5 PM, but no one arrived. I would appreciate a speedy resolution to restore my phone service as I am quite disappointed with the service.

Due to the challenges posed by COVID-19, I've been home for the past three weeks taking care of my child and grandchild who attend virtual school. I intended to make a payment on my bill yesterday, but I had to wait for my deposit to be processed. Although I can now make a partial payment, my services have been turned off. It is essential to have the internet for my kids' schooling and even for basic communication on our cell phones. My grandchild relies on Medicaid services, so I am hoping that we can work out an arrangement to restore the services promptly.

I have notified you about canceling our service for the past two months, yet we continue to receive bills for internet and phone services. Despite our move two months ago, we are still being charged. We are clearly not using these services, so please close our account, cease the service, eliminate all current and future fees, reimburse any inaccurately billed charges, and refrain from sending further bills related to this account. Our new address at [redacted] Enterprise Dr., McKinney, TX [redacted] and contact number [redacted] should be noted for any future correspondence. Thank you. D. W. Former address: [redacted] NW Maple, Melvern, KS [redacted], [redacted].

I am encountering persistent issues with my internet connection dropping frequently. Today alone, the service has gone out four times, following an hour-long outage after a technician visit on November 24th. This problem has persisted since I initially signed up for the service. I believe the office can monitor signal usage because during previous calls for assistance, attempts to troubleshoot included sending signals from the office. These frequent signal disruptions are causing inconvenience as I am currently typing this message offline and will need to send it using my phone's hotspot.

I recently upgraded my internet and attempted to return the old modem. Despite multiple attempts to request a mailing label by phone and text, I did not receive one. Now, I am being informed that I have to pay $[redacted] for not returning the modem within 30 days. I made efforts within the timeframe, so I am frustrated by this situation. It seems like a scam to charge me without providing the means to return the equipment. I would appreciate a response on why I have not received the mailing label as requested.

I need assistance removing an abandoned telephone wire from my property. According to the current provider, Century Link can handle this request. The address needing attention is [redacted] SE 28th Avenue, Portland, OR [redacted]. Please contact me to schedule the wire removal if necessary, or proceed as soon as possible to avoid interference with tree pruning. The wire is severed at the southeast corner of the house, extending west across SE 28th to the overhead line. Interior access is unnecessary. If another party should handle this task instead of Century Link, please reach out via phone or text at [redacted]. Thank you, Dan B.

Regarding account number [redacted]: I contacted CenturyLink to make a payment towards my bill before November 10th. I made at least three phone calls due to high call volume or disconnections. Speed Pay confirmed the payment, but I just received the December bill stating the previous month was unpaid with a $15.75 service fee. I am seeking the removal of this late fee. Considering the issues I have faced, and the lack of compensation for service interruptions, I may need to switch providers if problems persist. CenturyLink should address the ongoing repair calls in the past three years and reconsider charging late fees when their system indicated the bill was settled.

I had an appointment today for a repair technician to come to my place. I have been home all day and have not seen anyone show up. When I checked the repair ticket, it said they were here at 11:23 AM today. I have been at home, waiting, but no one has knocked on my door or called my number. There are no signs that anyone came to the door. Today is a beautiful day, and I have been on my porch the whole time. This is the second time I have been stood up, and I am still experiencing issues with my connection cutting in and out.

I have experienced an issue with missed repair appointments twice now. The second time, I was informed they would arrive in the afternoon but did not show up. When I called, I was told by the supervisor that they would try to send someone the next day. However, the number provided for the supervisor is no longer monitored. I am frustrated with the lack of communication and the run-around I am getting when trying to resolve this issue.

I had a frustrating experience trying to pay my bill over the phone. I was transferred seven times during a three-hour call, and only two people recognized the problem. Each time I was transferred, there was a lack of communication between departments. One lady even thought I was lying about the issue, but after trying to process it herself, she couldn't solve it either. The automated system is not working for me either, even when my information is entered correctly. One representative mentioned a possible account clash causing the issue, but no one was able to resolve it. As a result, I have accumulated extra fees due to being unable to pay my bill for quite some time.

Upon reviewing my recent bill, it appears that there is an unpaid balance from last month. I have always been diligent in paying my bills promptly, and I have never missed a payment in the many years I have been a customer with your company. Despite not recalling receiving last month's bill, I assure you that had I received it, I would have promptly settled the amount. Given the current challenges with mail delivery due to the pandemic, it is possible that the bill did not reach me in time. I kindly request your understanding in considering my situation, especially since I have a spotless payment record. The $33.00 in late fees seem excessive, and I would greatly appreciate it if you could waive them, as I am on a fixed income at 81 years old. Your cooperation in this matter would be sincerely appreciated.

I've been having trouble sending emails, they don't seem to go through no matter how many times I try. CenturyLink previously mentioned that I wasn't getting the internet speed I'm paying for. They sent someone over who seemed to be driving around the area multiple times and testing things outside my house. Now, I've been waiting online for a long time to speak to a representative from CenturyLink, but no luck yet.

I canceled a service with CenturyLink two weeks ago, but they sent equipment via UPS. UPS is requesting a return label to take it back. Please provide me with a return label as soon as possible. I am Beverly S. from [redacted] Kingsley Drive, Grants Pass, OR [redacted]. You can reach me at [redacted]. I have tried contacting but was on hold for 10 minutes each time, affecting my schedule. Kindly send the return label by mail since I do not have a printer. Thank you.

I closed my Centurylink account a month ago when we moved and already had phone, TV, and internet set up. Three weeks ago, I contacted them to request an address label to return the modem, but I have not received it yet. I cannot return the modem without the label and I don't want to be charged for another month. I need the address as soon as possible as the satellite stores in Naples are closed, and I have no way to return the equipment in person.

I recently tried to set up CenturyLink as our internet service for our new home, which turned into a frustrating ordeal. After spending over 5 hours on the phone to arrange it, on the day of installation, the technician quoted a staggering $[redacted] for laying the necessary cable. Our home is in a development where all houses have the cables installed already. The location for the connection is set in the outside garage, with the modem to be placed in the basement. There is a clear pathway to lay the cable between our home and the neighbor's. Unfortunately, I was away when the technician visited. Despite this, the service was never established, yet I received an unexpected bill for the first month of service totaling $[redacted].51. I urgently need this erroneous invoice to be rectified. -Judy C.

I made a payment for my bill on November 30 through my bank, which showed it was processed, but Century Link didn't receive it. To ensure the payment was made, I also paid it over the phone. My bank advised me to file a claim, which I completed. I received an email confirming that they will reach out to Century Link. However, I learned that some companies require verbal permission to speak with a 3rd party. Therefore, I am authorizing First Horizon Bank to communicate with Century Link on my behalf regarding this payment issue.