Cebu Pacific Airlines Customer Service Issues

I would like to request a cancellation for my flight booked for September 1, [redacted] with booking reference no. JKC1TA. I submitted a medical certificate initially, but I was asked to provide a revised one, which I did. Unfortunately, I haven't received any response. Additionally, I need to cancel my return flight scheduled for September 28, [redacted], booked under reference QK74KQ. I am open to receiving a refund or having the amount transferred to a travel fund. I have reached out to customer service via email and live chat, but I have not received any updates yet. Your prompt attention to this matter would be greatly appreciated. Thank you.

I had a terrible experience with Cebu Airlines when they caused a 4-hour flight delay, resulting in me missing my scheduled flight. Despite the next flight having available seats, they charged me a full fare for a new ticket. I am frustrated because it was their fault, and now I am struggling to afford the additional expense to get back home. I have all the necessary documentation. I would appreciate any assistance with this issue. Thank you.

Subject: Request for Exception to Non-Refundable Airline Ticket Dear Sir/Madam, I hope this message finds you well. I am writing to seek your understanding and help regarding my non-refundable airline ticket for flight 5J478 scheduled for September 10, [redacted]. My booking reference number is HDPHXV. Due to an unforeseen emergency, I am unable to use my ticket as planned because of my brother's sudden passing. While I understand the ticket's non-refundable nature, I kindly ask for your consideration given the exceptional circumstances. I am willing to discuss alternative options that may be possible under these circumstances. Moreover, I can provide any necessary documentation, including a death certificate, to support my request. I have always appreciated your airline's service and hope for a compassionate response to this situation, which would not only aid me personally but also demonstrate your company's commitment to passenger satisfaction. I urge you to prioritize this matter promptly as my travel plans are currently uncertain. You can contact me at Cp. No.[redacted]2. Thank you for your attention to my request, and I am hopeful for a positive outcome. Sincerely, Glenn M. Passenger

Hello team, I am urgently seeking a response as we depart for Davao from Clark today. Our booking number is 2[redacted]. Kindly confirm if our payment includes 20 kgs per person for check-in luggage and 7 kgs per person for carry-on luggage. This is for the round-trip journey from Clark to Davao and back. Please send your response to my email at [redacted] as my previous email, [redacted], is no longer active. Thank you, Cynthia Annecchini & Ruth Ann Cunanan Contact number: 0[redacted]

Good day! I am resending this email since there has been no feedback on the whereabouts of my baggage. We arrived at Mactan-Cebu International Airport past 2:00 PM Philippine Time for our 5:35 PM flight to Butuan City with Flight No. DG6923. No one approached us while we were in Gate 25A waiting for our flight. We boarded, flew, and arrived in Butuan ahead of schedule, which made me happy as an OFW. However, when we went to the arrival area, my luggage was not there. We were directed to an office where we were informed that my luggage did not make it on the flight due to a "power bank" inside. Why were we not contacted during our long wait at the airport? The luggage came from Istanbul, Turkey - Dubai - Philippines. My wife added a small bag but her power bank was in her hand-carry. Many people called us asking for an authorization letter to open the luggage last night, but we have not received any email address to send it to. We provided our personal email but received no response. We have tried calling many times but no one answers. We asked for the dimensions of the item inside to give an idea but they had no information. I have not slept yet, and my blood pressure is rising. I am kindly asking for better coordination. Until now, there is still no feedback or update.

Hello, I'm Mario A. I recently made an online booking for a flight from GES to MNL on September 28, [redacted]. Unfortunately, the internet connection slowed down when I was completing the booking process, and I did not receive a confirmation number on the screen. However, I noticed that the amount was already deducted from my bank account. Should I rebook to ensure my reservation without risking a double booking? Will I eventually receive a confirmation number for my initial booking attempt? Thank you.

We had a flight booked from October 8 to October 13, but unfortunately, Cebu Pacific cancelled our original return flight on October 13 and changed it twice to October 14 and then to October 15 due to schedule adjustments. As government employees, we need to obtain a travel permit, which typically takes 2-3 months for approval. Our approved leave is only from October 8 to October 13, so there might be an issue with the Immigration Officer as our return flight is now on October 15, a Sunday, instead of October 13, a Friday. I've requested to change our travel dates, but there's no guarantee it will be approved before our scheduled trip. I'm concerned about potential questions from the Immigration Officer regarding the rescheduled return flight date. Since there are no available flights for October 12-14, I hope this won't cause any problems. Thank you for your assistance.

I mistakenly booked two flights to Palawan through the Cebu Pacific app. Initially, we believed the first transaction failed as it took us back to the home page. Subsequently, we tried again, resulting in a successful second transaction. However, I received confirmation for both bookings, and my credit card indicates charges for two tickets under the same name. I am hoping to cancel one of the tickets booked under the name Maria Cristina Chan.

Dear Christian Jon Rey Bombeo Labis, I hope this message finds you well. I wanted to reach out about your upcoming flight details from Cebu (CEB) to Cagayan De Oro (CGY) with the Agoda Booking ID [redacted]08. Please note that there has been a schedule change made by the airline for your flight. It's recommended to reach out to the airline directly to confirm your updated flight information before your departure. Your original and new flight details are as follows: Original: Flight Number: DG [redacted] Departure: Mactan-Cebu International Airport (CEB) Arrival: Laguindingan Airport (CGY) Date: December 1, [redacted] Original Departure Time: 16:40 Original Arrival Time: 17:45 New: Flight Number: DG [redacted] Departure: Mactan-Cebu International Airport (CEB) Arrival: Laguindingan Airport (CGY) Date: December 2, [redacted] Original Departure Time: 06:00 Original Arrival Time: 07:05 If you have any questions or need assistance, please don't hesitate to contact us. We kindly ask for your prompt response to confirm the new flight details or provide a time and contact number to reach you. Your understanding and cooperation are greatly appreciated. Best regards, Mira Agoda Customer Experience Group

I attempted to reserve a one-way domestic flight on September 15 from Manila to Coron for November 15. Despite using my credit card for payment, the transaction failed, and it was suggested to try a different payment method. Upon reviewing my statement, I noticed three identical charges of PHP 1,[redacted].92 each. I received a booking confirmation email with the reference code EMWQ8U in the name of Ivanhoe Lim. I am seeking a refund for the two extra charges due to an error during the booking process on the Cebu Pacific App.

Subject: Concern Regarding Recent Flight Schedule Changes Dear Cebu Pacific Air Customer Service Team, I hope this message finds you well. I am reaching out to address an ongoing issue with the flights I have booked with your airline. My name is Sonia Ruiz, and my reservation number is UCTDXL (flights from Panglao/Bohol through Manila to Puerto Princesa). I would appreciate your assistance in resolving this matter. Lately, I have noticed sudden changes in my flight schedules, leading to missed connections and added expenses. The lack of clarity on these changes and their frequency have caused disruptions to my travel plans. As a loyal customer, I seek transparency and solutions to this dilemma. I kindly ask for detailed explanations for the recent schedule modifications and propose the following solutions: 1. Adjustments to affected flights for seamless connections. 2. Alternate flight options at suitable dates and times. 3. Compensation for any additional costs incurred. I trust that with your support, we can find a resolution that benefits both parties and prevents future inconveniences. Thank you for your attention to this matter. I am available via email at [redacted] to discuss this matter further. Best regards, Sonia Ruiz

I recently purchased a flight and noticed an error in the itinerary. The dates provided are incorrect. Reference#: WKS7XD Itinerary Dates: Departing MNL to DPS: 19 Feb [redacted] Returning DPS to MNL: 25 Feb [redacted] Correct Dates: Departing MNL to DPS: 20 Feb [redacted] Returning DPS to MNL: 24 Feb [redacted] Thank you for your attention to this matter. Sincerely, Rosalinda S. De Guzman

Hello. I made a booking yesterday for a flight from Cebu to Ozamis scheduled for today at 8:25 AM. I used Gcash to pay for it, but unfortunately, I forgot to note down the reference number. Although Gcash confirmed my payment, I haven't received my e-ticket yet. I am unable to access my booking details through Manage Booking without the Reference Number. It's urgent because the flight I paid for is set for this morning at 8:25 AM. Thank you.

Subject: Flight Rescheduling Request Due to Illness Dear Cebu Pacific, I am writing to request a flight rescheduling for my upcoming flight due to a severe cold flu. As a senior citizen, I am not comfortable taking the risk of traveling while unwell. I have attempted to use the CEB app for the rebooking process without success. I kindly ask for your understanding and assistance in this matter. I will notify you of the new schedule as soon as my health improves. Warm regards, Elisa U.

Hello, I have a question I need help with. I'm planning to visit multiple islands in the Philippines this October and want to bring my telescopic fishing rod. It's compact, measuring only 44cm, and would easily fit in my backpack since we are only traveling with carry-on luggage. I plan to pack just the fishing rod and reel and purchase hooks locally at my destination. Looking forward to your assistance! - Dominik

I have already booked and paid for a ticket using my credit card. However, I need to change the ticket to add my son-in-law and grandson to the reservation. I mistakenly only purchased a ticket for the father of my grandchild individually. I am unsure about the process for making this change before their travel on the October 6 flight. Your prompt assistance would be greatly appreciated. Thank you.

Hello, we have a trip planned for October 19, [redacted], to Boracay. My sister, S.K. and her husband are accompanying us. Unfortunately, during her recent check-up, her doctor found a severe blockage in her carotid artery, advising her against traveling to the Philippines. I would like to inquire if it's possible to get a refund for their tickets due to this emergency situation. Looking forward to your prompt response. Thank you, J.H.

Hello, I am wondering how to find my itinerary and ticket details as I haven't received an email confirmation after booking my flight. I didn't receive a booking reference either. Passenger Details: Passenger 1: Anna Marie Misoles Passenger 2: Kristian Lenon Forte Booking Email: [redacted] Travel Details: Route: Caticlan, Boracay to Metro Manila Date: February 1, [redacted]

I need assistance in retrieving my itinerary and ticket after booking my flight. Unfortunately, I did not receive an email confirmation or a booking reference. Passenger Details: Passenger 1: Anna Marie Misoles Passenger 2: Kristian Lenon Forte Email for booking: [redacted] Travel details: From: Caticlan, Boracay To: Metro Manila Date: February 1, [redacted] I have attached a screenshot of the bank deduction for my Cebu Pacific fare for reference.

I need help receiving my itinerary and ticket after booking a flight. I didn't receive an email confirmation or a booking reference. Here are the travel details and a screenshot of the bank deduction for my Cebu Pacific fare: Passenger 1: Anna Marie Misoles Passenger 2: Kristian Lenon Forte Email for booking: [redacted] Travel details: From Caticlan, Boracay to Metro Manila on February 1, [redacted].