Cebu Pacific Airlines Customer Service Issues

Hello, I have been attempting to log in to your website and the app, but they appear in a different language. I require assistance in changing the date of birth on my tickets. My booking number is [redacted]. I booked my flight through a third party, but they were unable to assist me. I would greatly appreciate it if you could change my date of birth. Alternatively, you can reach me at [redacted]. Please inform me of any available options. Thank you, Allan P.

I need to address the change in my flight schedule for September 2, [redacted]. Originally, my departure time was at 6:00 am with an estimated time of arrival at 12:00 pm. However, there was a modification made, shifting my new departure time to 9:00 pm and ETA to 12:50 am. Unfortunately, I won't be able to comply with the new flight schedule as I am accompanying a senior citizen from Manila to Tokyo who needs my assistance for his medication, scheduled at hourly intervals. Given my companion's sleeping pattern and medication routine, the 9:00 pm to 12:00 am flight schedule is unsuitable. His bedtime is at 9:00 pm with medication due at 8:00 pm. I kindly request to revert my flight back to its original timing of 6:15 am ETD and 12:00 pm ETA on September 2, [redacted].

Dear Cebu Pacific, I made two round trip ticket bookings for four people in May [redacted]. One set is from Bacolod to Manila on September 25 to September 30, and the other is from Manila to Puerto Princesa on September 25 to September 29, [redacted]. When booking, I opted for economy basic tickets, understanding they are non-flexible. These flights are for our long-awaited family vacation, the first one since the pandemic. As an OFW nurse in the UK, I don't get to come home often, so this trip means a lot to me. Recently, my brother Evann, one of the passengers, discovered that the travel dates coincide with his crucial university lecture week. Missing this week would result in failing his course and having to retake the entire semester. I've decided to purchase new tickets for our trip, as it's more cost-effective than rebooking the existing ones due to the substantial fees involved. I understand this situation isn't the airline's fault, but I was wondering if there's any possibility of a refund or compensation for the original tickets. I'm not expecting a full refund but perhaps a voucher or an alternative solution. These tickets will go unused, and it would be a shame for them to be forfeited. Thank you for your understanding. I await your response. Best regards, Sheeley

Hello, I made a mistake when entering the passenger's name for booking number OLW47K. I need help correcting it as I've attempted to make changes online but was unsuccessful due to the online check-in already being completed. The travel date is on August 22 for flight 5J373 from Manila to Roxas. The passenger's name should be John Rey Arevalo with a space in between "John" and "Rey." I appreciate your help with this issue. Thank you and God bless!

Hello! I made two separate flight bookings for my upcoming trip to Narita. The first booking is for my mother and me, while the second is for my friend. Both bookings share the same flight number, 5J5054. Recently, I received an email on August 15 stating that my friend's flight time was rescheduled from 6:25 am to 2:30 pm. I find this puzzling because only my friend's flight was updated. Since all three of us are on the same flight with the same number, I am unsure why this change only applies to my friend's ticket. Can someone clarify this for me? Thank you.

Dear Respected Sir/Madam, I hope this message finds you well. I made a booking last August 15, [redacted], for a trip with my colleagues from Manila to Singapore on September 27, [redacted]. Unfortunately, I mistakenly entered my companion's middle name instead of their surname. I attempted to correct this issue multiple times on the same day by clicking the confirm button, but it did not update accordingly. As the Cebu Pacific Customer service team seems busy and unresponsive, I am reaching out to seek guidance on resolving this matter. My booking reference is FJB33A. The correction needed is changing the surname of Petra Duenas to Petra Diona. I would greatly appreciate your assistance in rectifying this error. Thank you for your attention to this matter. Kind regards, Marites Olea Customer

I made a round trip flight reservation from Cebu to Iloilo departing on October 2 and returning on October 14. However, after completing the payment, I received a purchase confirmation for Chubb insurance only, not for the flights I booked. The flights involved are DG6412 and DG6419 with booking number MBVZ3Y. Despite trying to access the flight details, the website insists on logging into an account with a password I never created. It seems to be stuck in a loop of sending activation emails. It's frustrating to only have insurance for a flight I can't seem to retrieve details for. This issue is urgent, especially considering I have other travel arrangements dependent on this booking.

Good day. Yesterday, during my flight from Manila to Zamboanga City, my 32" TV got broken. When I opened it, the screen was shattered. We even paid [redacted] pesos at NAIA for plastic wrapping to ensure its safety, but it was still damaged. The TV's box was also squashed, with other boxes placed on top of it during transport. I have videos and photos as proof, but I'm not sure if I can send them to you. I will try to send them. Thank you very much. I hope this matter will be addressed.

August 22, [redacted] Hello, I am reaching out from i-Mage Public Relations to introduce our upcoming project, the Mindanao Entrepreneurs Summit, scheduled for Dec 1 to 5, [redacted], at Limketkai, Cagayan de Oro. We would like to extend an invitation to your office to be a part of our initiative to support entrepreneurship. By joining us as a benefactor, your involvement will be recognized publicly throughout the project. Our company values Integrity, Relationship, Philanthropy, and Service, ensuring that your support will be a valuable asset. The Summit will include various activities such as an Expo, Conference, Training, Evening Gala, and the iMagine Mindanao Magazine, covering cities and municipalities in Mindanao. Should you have any questions or would like to discuss further, we can arrange a meeting at your office or through digital/phone communication. We are looking forward to a positive response and the opportunity to collaborate. For any inquiries, please reach me at 0[redacted] or email us at [redacted] We are excited about the possibility of working together on this project. Warm regards, Arlene G. Talingting Liaison Officer Reviewed by: Arman Miguel T. Celdran Project Coordinator and Manager

Good day, I missed my flights and would like to request a refund. I purchased the ticket online from eDreams. I just want a refund for the unused ticket. Thank you, have a nice day. - Rosemarie Perido. Ticket Confirmation Number: [redacted]. Flights booked for July 24 from Nice to Casablanca, Morocco; July 25 from Morocco to Dubai; and then Dubai to the Philippines, arriving on July 26 at Manila Ninoy Aquino International Airport.

Hello, I am booking a ticket for my helper F. S. D. (passport: P[redacted]B) on August 31 for flights 5J [redacted] & 5J [redacted] from Hong Kong to Manila and Manila to Iloilo. I haven't received the itinerary or confirmation email yet. I called the card center and found an approval code T01652 on August 25, [redacted], at 18:10 for $[redacted].93. After calling the Cebu Pacific hotline, I was informed the transition was unsuccessful, the flight schedule is canceled, and was advised to email for a refund. I sent an email to confirm the canceled schedule and that there will be no charges. Thank you. Kindly respond promptly as I need to buy another ticket for my helper.

Subject: Baggage Assistance Request at Narita Airport Good day, I am Rhino Soldevilla Piamonte, and I landed at Narita Airport on August 24, [redacted], via a Cebu Pacific connecting flight. Unfortunately, upon arrival, my two boxes (Balikbayan Box 20"x20"x20" with a blue cover and my name tag) were missing from the baggage counter. The missing boxes were reported at Narita airport, along with my flight details: Davao-Manila Flight 5J3954 and Manila-Narita Flight 5J5054. The baggage numbers are [redacted] and [redacted]. I was informed that the boxes would be delivered to Canada. Currently, the status indicates that my baggage is still at Narita Airport. They are requesting me to cover the delivery expenses from Calgary to Lethbridge. I seek guidance on the proper course of action. Thank you for your assistance. Best regards, Rhink S. Piamonte

I, Crisanto V., experienced issues with the Cebu Pacific Online booking system, which led me to book the same flight to Bangkok, Thailand (5J931/5J934) multiple times for 4 passengers. Due to the unclear confirmation process, I was charged twice for the flights. I am requesting Cebu Pacific to promptly refund the excess amount of 54,[redacted].12 pesos.

Subject: Assistance Needed for Booked Flight with Booking Reference: FIBCVT Hello, I am reaching out to address an issue with a flight I booked under reference number FIBCVT on January 02, [redacted]. I had booked the flight in advance for two elderly passengers. Unfortunately, one of the passengers, Mr. Elpidio Abellar, suffered paralysis due to a recent stroke. As a result, his wife, Mrs. Rebecca Abellar, who was meant to accompany him, will also be unable to travel as she will be caring for him. Given these circumstances, I am seeking assistance in either obtaining a refund or converting the paid flight tickets into travel funds since I did not opt for Ceb Flexi at the time of booking. The reason for cancellation is due to illness, and I would greatly appreciate guidance on the process to convert these tickets. Your prompt attention to this matter would be highly valued. Thank you for your understanding and assistance.

Hello, I am Frederik Gerber, and I made a flight reservation from Manila to Bacolod with you on 09/06/23, booking number [redacted] [redacted] [redacted]. I experienced a delay of 12 hours and 30 minutes with my flight. Being kept waiting at the airport for such an extended period is unacceptable, especially when there are other flights to Bacolod available during that time. I propose two solutions to address this issue. Firstly, providing me with accommodation for the period of the delay. Alternatively, I can arrange an alternative flight and submit the invoice to you. I anticipate your prompt response before my departure from Frankfurt on 09/04/23. Regards, Frederik Gerber

I'm looking to confirm if I successfully booked my flight today, August 30, [redacted]. I utilized a credit card for payment, but the process moved to a "confirmation of Credit Card" instead of asking me to click "submit." I am unsure if my booking went through, and to prevent double payment, I would like to verify and possibly rebook if necessary. Passenger details: Name: R.B. Alde Date of Birth: November 13, [redacted] Route: Zamboanga to Manila (one-way), direct flight Departure Time: 9:10 am I seek assurance to avoid any payment issues. Thank you for your assistance.

To whom it may concern, I wanted to bring to your attention that my flight scheduled for the 2nd of September got canceled and rescheduled for the 4th with a transit stop in Manila, arriving in Hong Kong on the 5th. Regrettably, I need to be back in Hong Kong by the 4th. Kindly consider changing my flight to the 3rd if possible. Additionally, I would appreciate a refund for Yan Tat Abraham Tsao's ticket as the new itinerary does not align with his schedule. Thank you for your attention and assistance.

I urgently need help to correct an approved booking I made today, September 2, [redacted], at 3 PM. I mistakenly booked the wrong flight (5J [redacted] instead of the actual 5J [redacted]) for September 8, [redacted]. My coworker, A.E., and I were booking in the morning to sit together at seats 23G and 23J on flight 5J [redacted]. While he successfully secured his booking (BDWJ6C), I faced payment issues using online banking. This led me to rebook in the afternoon, causing confusion due to cost fluctuations. The booking for 5J [redacted] resulted in the wrong arrival time in Hong Kong. I'm having difficulty reaching your contact number, so please reach out to me at [redacted]4.

Hello, I have a flight to Puerto Princesa scheduled for Sept. 8, [redacted], but my return flight from Puerto Princesa to Iloilo on Sept. 11 was canceled by Cebu Pacific. Due to this change, I cannot travel on Sept. 8 as I have work commitments. I am requesting to reschedule my flight to Sept. 15 from Iloilo to Puerto Princesa and the return on Sept. 18. Cebu Pacific insisted on fare adjustment which I declined, explaining that the changes were made by the airline, not me. I am unable to extend my stay in Puerto Princesa due to work, hence why the alternative flight on Sept. 13 does not work for me. I hope you can accommodate my preferred schedule change. Thank you. Ma. Nerissa B. Noora.

During our recent flight 5J501 from Manila to Kuala Lumpur on September 2 at 8 p.m., we entrusted our stroller to the team before boarding. Upon landing in KL, we were unable to locate the stroller at the aircraft or carousel. We are eager to have our baby stroller returned to our address in Malaysia.