Cathay Pacific Airlines Customer Service Issues

Hello, I have a query regarding my parents' upcoming trip from Vancouver to India on December 10, [redacted] with Cathay Pacific. Currently, we reside in Victoria where Cathay Pacific doesn't operate. I would like clarification on the following points: 1. If my parents check in with Air Canada in Victoria for the journey to Vancouver, will their luggage be checked through to India or will they have to re-check it in Vancouver since the Cathay Pacific flight departs from there? 2. Will they receive their boarding pass in Victoria or will they need to visit the Cathay Pacific counter at Vancouver for it? 3. My parents require special meet and greet assistance due to mobility and communication issues. How can they access this service from Victoria to Vancouver and throughout their journey until boarding the flight? Can Air Canada assist since they are partners with Cathay Pacific, or will Cathay Pacific ensure this assistance upon their arrival in Vancouver? I appreciate your prompt response to help me plan my parents' trip smoothly. Thank you in advance.

Hello, I recently made a reservation for a one-way flight to Narita on December 4 using Citibank rewards. My booking confirmation number is WNF9IG. While I did receive an email from Citibank confirming the booking, I have not yet received my e-ticket from Cathay Pacific. My flight is scheduled for tomorrow at 5am, Flight [redacted]. Can I simply present the email confirmation from Citibank at the Cathay Pacific counter in NAIA? Alternatively, can I request the e-ticket to be sent to my email at [redacted]?

I tried to add a checked bag to my reservation on Sunday for a Monday flight to get the discount for early notice. Unfortunately, I couldn't do it online, and I couldn't reach customer service at US, Thai, or international numbers. The local airport didn't answer either. The "Get a Human" service kept me on hold for an hour, but no one picked up. When I tried to add the bags on the day of the flight, I was not given the discount.

Hello, I'm Nehil Desai. I recently made a reservation with Cathay Pacific for my trip to Canada. However, I am encountering an issue with luggage allowance as I will be going there for my higher education and the current allowance is not adequate for my necessary items. I kindly request Cathay Pacific to consider increasing my luggage allowance at no extra charge. Looking forward to your prompt response. Thank you, Nehil

Cathay Pacific's disregard for customer safety is evident in their refusal to provide full refunds for tickets in light of unsafe travel conditions due to riots in Hong Kong. Despite the widespread unrest, Cathay Pacific withheld $[redacted] per ticket for a round trip scheduled from November 11 to November 19, [redacted]. The decision to not issue full refunds for tickets canceled during this volatile period calls into question the airline's priorities and commitment to customer well-being. Reports from the South China Morning Post in November and December [redacted] highlight the ongoing safety concerns in Hong Kong, making it unsuitable for tourists, including four adult women on holiday. It is concerning that Cathay Pacific continues to prioritize profits over the safety and security of its passengers by operating flights to a city in turmoil.

Cathay Pacific has shown a disregard for customer safety and security by failing to provide full refunds for canceled tickets to Hong Kong during the turbulent period in November [redacted]. Despite the ongoing civil unrest and safety concerns highlighted in news reports such as those in the South China Morning Post, Cathay Pacific has withheld $[redacted] per ticket from the refund. As a customer who booked four round trip tickets for a trip to Hong Kong during this period, I am disappointed by Cathay Pacific's lack of concern for the well-being of its passengers. I am requesting a full refund for all four tickets.

I was informed of lounge services by the Colombo office, but the staff at the Seattle airport counter seem unable to access this information. I kindly request that arrangements be made for lounge access upon my arrival in Hong Kong. Booking Reference: TS7PYJ Flight Details: Cathay Pacific - CX [redacted] Departing: Seattle, WA Arriving: Hong Kong, HK Date: Mon 23 Dec Flight Duration: 14:05 Class: Economy Meals: Dinner/Breakfast Aircraft: Airbus Industrie A350-[redacted] Lounge Access: Plaza Premium Lounge Authorized for Muthuramalingam/Ramasubbu DR for a maximum of 6 hours. Thank you for your assistance with this matter.

Hello, My name is Joseph. I traveled from London on the 28th of December with Cathy Pacific Airlines. During my layover in Hong Kong for a connecting flight to Clark, Philippines, I made it safely to Clark airport. However, upon arrival, I waited a long time at the carousel for my baggage, only to discover that it did not arrive along with that of other passengers. I was deeply disappointed to find out that both of my bags were left in Hong Kong. This has been the worst experience I've ever had while traveling. I am seeking assistance to track my luggage, as all my personal belongings, including my clothes, are inside those bags. Thank you for your help.

Within 48 hours of my flight, I attempted to check in but have not received my boarding pass as expected 24 hours prior to departure. I am in need of a mobile boarding pass from Cathay Pacific for airport entry. My PNR code is SUNPO5, and despite checking the Portal, the boarding pass hasn't shown up. I kindly request an email with the mobile boarding pass at your earliest convenience. My journey is from Delhi to HKG and then to LAX, and I have my e-ticket code available if necessary.

Hello, I recently made a booking for a flight from Dubai to Manila through a booking app for January 1, [redacted], at 5:55 pm. While doing my online check-in, I noticed a discrepancy between the passenger's name on the travel document and the name on the booking reference MLKLXV. The correct name on my travel document is Angelito Flores Delizo, but on the boarding pass, it shows as Angelitomr Delizo. I would appreciate a prompt response to correct this issue before my flight tomorrow to avoid any complications. Thank you and have a great day!

Hello, I am reaching out for urgent assistance regarding the passenger Vasundhara Gautam, who is currently en route from Vancouver to Hong Kong on flight CX837 (departed on January 15). She needs help to catch her connecting flight to Chennai, CX631, departing at [redacted] from Hong Kong on January 16. Due to her initial flight's significant delay, there's a risk she might miss the connection. It's crucial for her to make this flight as she's traveling to attend a family wedding in Chennai on January 17. Her boarding pass for the Hong Kong - Chennai leg has been issued to her in Vancouver. We kindly request your prompt assistance and attention to ensure she makes her connecting flight. Thank you for your help. Best regards, Usha Gautam (Vasundhara's mother)

My 83-year-old aunt is due back from her trip to Canada on February 8, [redacted], from Manila. She is traveling solo but feels anxious due to the current news on the Coronavirus. She has a connecting flight from Manila to Hong Kong with a layover before heading to Canada. She is considering rerouting her flight to avoid high-risk areas and would like to know if it's feasible to change her booking to an earlier date with the same airline but without a layover in Hong Kong or any heavily affected country. Her flight details are as follows: Cathay Pacific Flight [redacted], Aircraft 77W Monday, February 10, [redacted] Departure - Manila to Hong Kong at 10:50 am Arrival - Hong Kong at 6:15 pm, YYZ at 8:10 pm, Monday, February 10, [redacted] I appreciate your prompt assistance in this matter. Thank you for your help.

My aunt, who is ** years old, will be returning from Canada to Manila on Feb. **, ****. Her flight details are as follows: Departure (from Manila to Hong Kong): - Date: 10 Feb [redacted] - Time: 10:50 AM - Arrival in Hong Kong: 06:15 PM Arrival: - Date: 10 Feb [redacted] - Time: 08:10 PM Flight Details: - Cathay Pacific Flight [redacted] - Aircraft: 77W (Boeing [redacted]-300ER) She is traveling alone and is anxious due to her age, medical condition, and concerns about the Coronavirus. She has a connecting flight from Manila to Hong Kong with a layover before continuing to Canada. She is wondering if there is a possibility to reroute her flight or book an earlier date with the same airline to avoid stopovers in Hong Kong or other affected countries. Your prompt response would be greatly appreciated. Thank you.

We have a booking with the number KF7RIG. Our schedule includes: - Saturday, 22nd February [redacted]: Flight CX653 from Hong Kong to Bangkok - Saturday, 29th February [redacted]: Flight CX750 from Bangkok to Hong Kong Unfortunately, due to the Coronavirus situation, my husband's company in the United States has canceled our trip for safety reasons. As a result, we are unable to travel from Hong Kong to Bangkok as originally planned. We are uncertain about rescheduling this trip, and considering the circumstances, we are requesting a full refund for both flights of booking KF7RIG under the names Roger S. and Stacy S. Siegel. We are concerned about the risks posed by the current health crisis, particularly since we both have compromised immune systems. We seek guidance on the cancellation process to receive a complete refund. Thank you for your assistance in this matter.

Hello, I am Mark Turnham from Western Australia. I have a return flight booked to Chongqing, China departing on 19th February and returning on 4th March. My flight code is GDOCLH. I am reaching out to inquire about the status of my flight. My travel insurance requires this information due to reports that flights to and from China are currently suspended. I understand that you are likely very busy, but I would greatly appreciate a response. Thank you.

I have a booking to return to Frankfurt, Germany on February 18, [redacted], with a layover in Hong Kong. Due to the restriction order preventing airlines from China and Hong Kong from entering the Philippines until February 29, [redacted], I am unable to depart from Manila to China or Hong Kong. I am seeking information on whether Cathay Pacific will provide a reroute or if other available airlines can facilitate my journey back to Frankfurt. I am eager to learn about any updates or changes related to my travel plans. I appreciate your assistance in this matter. Booking Reference Number: VCOE8J Best regards, Bernardo B. Contact Number: [redacted]4 Email: [redacted]

Subject: Assistance Needed with Booking Ref. SI6RWY Dear Marco Polo Club at Cathay Pacific, I am reaching out for help regarding our upcoming trip to Hong Kong from February 10-16, [redacted]. Due to the unpredictable global situation surrounding the coronavirus and ongoing unrest, we have made the decision to cancel our travel plans. We hold Booking Reference SI6RWY and were looking forward to celebrating my grandfather's remarkable 103rd birthday. Despite efforts to contact your customer service via phone with no success, we kindly request assistance in the form of flight ticket vouchers for our planned trip. Given the unique circumstances and our intent to reschedule our journey for next year to align with my grandfather's lunar calendar birthday on March 1, we ask for a 13-month extension on the voucher expiration date. If extending the voucher is not feasible, we seek your understanding in reducing the $[redacted] per ticket cancellation fee, considering the current travel challenges. We appreciate your attention to this matter during these trying times. Thank you for your understanding and support. Warm regards, Aggy Lun

I need help getting a refund for cancellation fees related to my trip to and from Southeast Asia, specifically Vietnam. According to Cathay Pacific's travel advisories on Feb 6, [redacted], it seems that travel to Washington DC is temporarily suspended until March 28, [redacted]. Cathay Pacific's website lists various destinations that are subject to temporary suspension until March 28, [redacted], including London Gatwick, Rome, Washington DC, Newark, Male, Davao, Clark, Jeju, Taichung, and all mainland China cities except for Beijing, Shanghai, Chengdu, and Xiamen. The start dates for these suspensions and frequency reductions vary.

Good evening, I am contacting you regarding our upcoming travel on Feb 11 from Cebu to Amsterdam with a layover in Hong Kong. I will be traveling with my partner who holds a Philippine passport along with a visa for the Netherlands allowing for a 5-year stay. I have concerns about her being able to transit through Hong Kong during the current nCOV situation due to her passport. Should we cancel or rebook our flights? If rebooking is necessary, are there alternative options available? If not, can we obtain a refund to book flights with a different transit point like Hong Kong? Thank you for your assistance. Regards, Johan J. Marco Polo membership: [redacted] Booking reference: QB9U4A I have also messaged Cathay Pacific on Facebook to address this matter. It is imperative to request a refund for the existing tickets promptly and consider booking new tickets through Dubai without delay. This approach seems to be the most suitable course of action.

Dear Sir/Madam, I am writing to inquire about our upcoming travel from Cebu to Amsterdam with a layover in Hong Kong (CX [redacted] flight). I will be traveling with my partner, who holds a Philippine passport and a partner's visa allowing a two-year stay in the Netherlands. Given the current situation with nCOV, I am unsure if my partner can transit through Hong Kong. If not, could you please advise on whether our flights need to be canceled or rebooked? If rebooking is necessary, I would appreciate learning about other available options. Alternatively, if a refund is possible, I can consider purchasing tickets with a different transit point, such as Hong Kong. Thank you for your assistance. Best regards, Johan Jonker Marco Polo Membership ********** Booking Reference QB*U*A***