Cathay Pacific Airlines Customer Service Issues

Subject: Flight Rescheduling Inquiry for Booking Reference # PDICMA, PC3HLF & PE26Q5 Hello, I wanted to bring to your attention some changes to our flight itinerary under Booking Reference # PDICMA, PC3HLF & PE26Q5. Cathay Pacific notified us about a reschedule for our trip on 03-Dec-[redacted] from Hong Kong to Osaka, Japan. Initially, we had planned the following flights: - 03-Dec-[redacted] - 7:55 am: Penang to Hong Kong (Flight# KA0692) - 13:05 pm: Hong Kong to Osaka, Japan (Flight # CX0564) The new schedule is as follows: - 08:30 am: Hong Kong to Osaka, Japan (Flight # CX564) We are concerned as this flight is a connection from Penang to Osaka. Please provide updated information on the flight status from Penang to Hong Kong. Thank you.

Dear all, I would like to share my recent experience traveling with Cathay Pacific. We had booked two tickets for a flight from Vancouver, Canada to New Delhi, India on July 9th. Unfortunately, due to a delay departing Vancouver, we missed our connecting flight in Hong Kong. The lack of communication and assistance from the airline staff was disappointing. Despite the urgency of the situation, we were not provided with suitable alternatives promptly. Eventually, my fiancé had to endure a 4-hour flight to Singapore before catching another flight to reach India. This extended delay caused her to miss the opportunity to bid farewell to her deceased father properly. I am seeking an explanation and resolution from Cathay Pacific regarding this matter. Your attention to this issue is greatly appreciated. Thank you.

I have scheduled a trip from Newark, NJ, to Hong Kong, staying for 3 days before flying to Taiwan. After an 8-day stay, I will return to the USA. Due to spine issues affecting my neck and back, walking and lifting any weight is challenging for me. I would like to inquire if Cathay Pacific provides assistance with carrying luggage and transporting passengers to the gate. My Asia Miles account number is [redacted].

We purchased multiple flights with Cathay Pacific through Cheapoair. We successfully flew from MNL to LAX but had to cancel our trip to NJ due to a family emergency in the Philippines. My mom suffered a ruptured aneurysm requiring urgent surgery. As no one could be with her, I had to urgently fly back to the Philippines. Despite trying to rebook with Cathay Pacific that night, their office hours had ended, so I had to fly with another airline. I kindly request a refund for our return flight from EWR to MNL due to these unforeseen circumstances. If you require proof of my mom's emergency, please let me know, and I will provide it promptly.

Dear Customer Service, I recently flew with your airline on November 4th from Canada to Bangladesh and was pleased with the service provided. I am looking to book another flight with you for December 27th. I am contacting you regarding a charge of $[redacted] and $[redacted] that appeared on my bank statement on November 2nd. I was told by a Cathay Pacific representative at Toronto Pearson Airport that there would be no charge for rebooking the flight I missed earlier. I asked the representative to note this on my profile, but it seems I have been mistakenly charged. I kindly request a refund of $[redacted] plus $[redacted] for the rebooking fees. Please investigate this matter and let me know if you need any additional information. Thank you for your assistance. Best regards, J.C. Passenger 2: Z.H. Booking Reference: J8B62L Flight Number: CX [redacted] Departure: November 4th, 14:15

I made a travel booking to the Philippines via Cheapoair using booking number [redacted]6. I realized my middle name was missing in the itinerary when I printed it yesterday, Tuesday, Nov. 27, after returning from a trip. I contacted Cheapoair, who advised me to reach out to you to make corrections. I kindly request to add our middle names to the e-tickets to match our passports. My name is HENRY ABADILLA REYESTAN and my wife's name is MELBA YUZON REYESTAN. The middle names ABADILLA and YUZON were omitted during booking. Could you please consider making the necessary amendments? Our airline confirmation number is WAIFQ8. Thank you for your assistance. HENRY ABADILLA REYESTAN & MELBA YUZON REYESTAN

I am requesting an invoice for a flight I booked online to fulfill my fiscal requirements by the end of December [redacted]. Please send the invoice to my email with the following details: Erica Jane Hewitt, Booking Reference: [redacted], Parcela [redacted], Son Noguera, Llucmajor, Mallorca, Spain. The invoice can alternatively be sent to Calle Cala 26, 1 - 2a, [redacted], Palma de Mallorca, Spain, or to my email for printing. Thank you, Erica Hewitt. I also have a query regarding my booked flights to Sydney and Auckland in January and subsequently in March and April. I would like to know how to ascertain the accumulated miles from these flights to help plan another trip later in the year with the same itinerary. Thank you.

Hello, I'm Low Tung Tu Lucianna, a 69-year-old Canadian citizen. On February 8, [redacted], I flew from Jakarta at 8:25 a.m. on flight CX777, arriving in Hong Kong at around 2 p.m. local time for my transit to Toronto, Canada. Despite regularly checking the arrival/departure board, I missed the final call for my connecting flight CX826 to Toronto scheduled for 18:15 from Hong Kong. The lack of announcements calling my name surprised me. After realizing I missed my flight, I was rebooked for the next day, February 9, [redacted], on the same flight. Even though I had to spend the night at the airport at gate 62 without any assistance from Cathay Pacific, I understand these things can happen while traveling.

Our luggage did not arrive with us in Kuala Lumpur this morning. We departed from Toronto on February 17, on flight #CX825 to Hong Kong, then continued on flight #KA727 to Kuala Lumpur. The two missing pieces of luggage are under Kai Sum Chiu and Barbara Chiu. We are in urgent need of our belongings as we are heading to Singapore after 10 am on February 20. While in Kuala Lumpur, we are staying at Pullman Kuala Lumpur City Centre. If the luggage does not arrive by this afternoon, please forward it to us in Singapore where we will be at Destination Singapore Beach Road from February 20 to February 22. For any communication, please contact my husband at his cellphone number +1 [redacted]. Your prompt assistance is greatly appreciated as we are currently without spare clothing and shoes and in urgent need of our belongings. Thank you.

I use a mobility scooter due to a disability when traveling domestically in the US. Some airports in Asia, like in China and Hong Kong, have not allowed me to take my scooter to the plane, instead offering a manual wheelchair that is too small for me. American and United Airlines have provided assistance with no issues. I will be flying from Las Vegas to Hong Kong in April/May. Can your airline assure me similar assistance without problems during my travel?

Dear Sir/Madam, I recently flew with Cathay Pacific Airlines from Bangalore, India (BLR) to Vancouver, Canada (YVR) via Hong Kong (HKG) and returned on the same route with a round trip ticket (Airline Confirmation # O3P34I). I am Vera Pui Lam Kam. My outbound flights were Flight [redacted] on Dec 25, [redacted] from BLR to HKG, and Flight [redacted] on Dec 25, [redacted] from HKG to YVR. For my inbound flights, I took Flight [redacted] on Mar 8, [redacted] from YVR to HKG, and Flight [redacted] on Mar 9, [redacted] from HKG to BLR. During check-in, I requested my miles to be credited to my American Airlines Frequent Flyer account (9JR32P6) since both airlines are part of the One World Alliance. However, I have not seen these miles reflected in my AA account. I noticed an error in my flight itinerary showing the frequent flyer number as CX-9JR32P6, which is incorrect. I have the boarding passes for the inbound flights and an electronic copy of my itinerary. I kindly ask you to investigate this issue and make the necessary adjustments to ensure my miles are credited to my AA account. Thank you for your help. For further communication, please reach me at my email address. Thank you.

I am writing for the second time regarding my experience on your flight CX882 from HKG to LAX on February 25. Due to mechanical issues in HKG, the flight departed 2 hours late, causing me to miss my Alaska connection in LAX. As there were no available Alaska flights that day, I had to book a Southwest flight for $[redacted].98 to get to SJC. I believe Cathay should reimburse me for this expense since the delay was caused by the mechanical issues on your flight. I needed to purchase a new ticket to get home to San Jose (SJC).

I recently canceled my flight online and then searched for a customer service number to inquire about a refund or ticket voucher. I called a number listed as Cathay Customer Service but later discovered it was not the official customer service line. They collected my information, including my credit card details, and mentioned a $[redacted] cancellation fee, providing me with credit valid until today's date next year. The representative assured me of sending a confirmation email, but after waiting for 15 minutes, I became suspicious. Upon contacting the authentic customer service number linked to the website, a staff member clarified that the airline does not request credit card information over the phone and only processes refunds back to the original booking card after deducting the cancellation fee. I promptly contacted my credit card company to report the incident and cancel the card. Subsequently, I called the dubious company again, and they refused to charge my card before abruptly ending the call. Now, I seek a refund for the flight, minus the cancellation charges. However, since I have canceled the original card, I am unsure how to proceed with providing a new card for the refund. I hope to resolve this issue promptly, especially because I had to cancel my trip due to a knee injury. Thank you for your assistance. - S. W.

Hello Cathay Pacific, I am disappointed that our two flights were canceled and that our pre-booked and prepaid seats were affected. I appreciate being rebooked onto three new flights to ensure we can return home. For our original flight from Hong Kong to Australia (Flight CX147), we had pre-booked and prepaid 2 seat selections for AUD107.80. I can provide a copy of the receipt if needed. I kindly request these funds be used to cover the seat selection on the new flight, CX111. I noticed on the Manage Booking page that it indicates the seat selection is "Unpaid" and prompts to contact the booking agent. I have already made the payment and would like this notice removed to reflect the updated status. Booking Reference: [redacted] Passenger 1: Maria M. Pesavento Passenger 2: Robert M. Grant Thank you for your assistance, Maria Pesavento

My name is Leo M., and my Marco Polo number is [redacted]. My wife, Annie L., has an Asia Miles number [redacted]. Our family is planning a trip to Hong Kong in June. Annie is looking to redeem a reward ticket from LAX to Hong Kong for herself and our two children, aged 8 and 10. We have sufficient mileage for two premier economy tickets on 06/24, returning to LAX on 07/02. As we lack enough points for all three tickets, we need to purchase an additional ticket for our third child. Unfortunately, the online system does not allow us to buy the single ticket for our son without an adult ticket. If we can secure these three tickets for Annie and our children, I would appreciate assistance in changing my existing round trip ticket for the return date. My ticket reference number is V5MLNJ. I need to modify my return date from 06/22 to 07/02 to coincide with my family's return flight.

When booking online with CX, travelers are required to input names in the Family Name and Given Names format. In this case, traveling to Taipei with our Indonesian maid who has only one field for FULL NAME on her passport (example: ABCDE) can be tricky. The visa from the Taipei embassy shows her name as XXX, ABCDE in the format of Surname, Given Names. It's crucial for the name on the boarding pass to match the passport. The best course of action here is to use the information from her passport for the booking. Thank you for your understanding.

My parents purchased a flight for me, which went smoothly. However, they received an email stating that the physical credit card used for the ticket purchase must be presented by the cardholder during check-in or at a Cathay Pacific Ticketing Office before the flight. I don't have the credit card with me as my parents booked the flight from overseas. I have flown with Cathay Pacific several times without any issue, even though I didn't buy the tickets myself. This is the first time I've received such an email. I understand the need for security measures, but since I have the same last name as the cardholder, will this cause a problem? I am concerned about not being able to board my flight due to this requirement.

I am extremely disappointed with the service I received during my recent flight with American Airlines and partner Cathay Pacific. On 5-20-19, my flight was delayed due to a plumbing issue, resulting in me missing my connecting flight to LAX. Despite my efforts to make it to the gate on time, I was told my seat had been given away. I had to wait an additional 6 hours before being accommodated on a different flight, which caused a significant delay in my travel plans. Throughout this experience, I felt let down by American Airlines' handling of the situation and the lack of assistance provided to me during this ordeal.

I am extremely disappointed with my recent experience as a loyal Advantage member since [redacted]. On 5-20-19, while flying with partner Cathay Pacific (CP) on flight AA8908 from BKK to HKG connecting to LAX, our departure was delayed due to airplane plumbing issues. Despite reassurances from CP staff, we faced more delays until finally landing in HKG at 1725hrs, causing concern about missing our connecting AA flight#[redacted] to LAX departing at 1830hrs. Upon arrival at the gate, I was denied boarding by an AA staff due to the delay in CP's landing time affecting luggage check-in requirements. Despite arriving 30 minutes before the flight, my seat had been reallocated, leaving me stranded. After hours of waiting, I finally flew out on CP flight CX880 and reached LAX after a 28-hour ordeal. The lack of assistance or compensation from American Airlines in contrast to CP's efforts was disappointing.

I made a reservation for two business class award tickets on a Cathay Pacific flight departing on March 18, [redacted], from IAD to HKG (CX861). The booking was confirmed, and the flight was visible online until recently. When I tried to find an additional seat for a companion, the flight had disappeared from all search engines. After contacting Cathay, they informed me of a pending itinerary change but couldn't provide details. I was advised to consider changing my reservation to a different day. This situation is concerning as it's my first trip to Asia and my first time flying long-haul in business class. My companions cannot adjust their schedules, limiting our options. I am awaiting further information from Cathay but unsure about what to do next. I wish to reach out to headquarters for clarification and explore the possibility of departing from a different city with confirmed flights on the same date.