Carnival Cruise Customer Service Issues

Hello, my name is Lucila A. I attempted to book a new trip and apply a previous credit of $[redacted]. I had canceled a trip set for April [redacted] due to Covid, receiving a 24-month credit. With the situation improving, I called to book a trip for April 11, [redacted], using the credit. However, after providing my card details, I was informed the credit was no longer valid. Disappointed by this, I hoped to continue booking with Carnival. The credit was issued under 8vhf74. Can you assist in allowing me to use this credit towards a new trip?

I have a reservation for the 7-day cruise departing from Baltimore on April 3, [redacted]. As restrictions are expected to ease by the end of March, do you think the PCR test will be replaced by the faster antigen test? I just came back from an NCL cruise from New York in February [redacted], where a PCR test was not needed. The cruise line's mandatory 15-minute pre-embarkation test was sufficient if negative. PCR tests are expensive and seem unnecessary. If NCL doesn't ask for them, why does Carnival?

When I called Carnival to book our cruise, the representative I spoke with was aware that we were bringing an 18-month-old child. Unfortunately, I was not informed that our daughter would not be able to access the swimming pools onboard or disembark to go to the beach. Due to a head injury that has left me with cognitive challenges, I rely on verbal communication. I believe the agent should have disclosed these restrictions so I could have made alternate arrangements. My daughter has been upset witnessing other children play in the pool while she is unable to join them, leaving her stranded on the ship in distress. I suspect the Carnival representative prioritized making the sale over providing essential information. Currently stuck in Cozumel, my family is unable to disembark. I am seeking a full refund for our cruise. Thank you for your attention. -Foster

During our cruise on Miracle on 04 with booking # Q62XV6, my husband Glenn Howard fell ill on the 05 and spent most of the day in the ship's hospital. The bill for his hospital stay amounted to over $13,[redacted]. We have Kaiser Insurance and I previously reached out to Carnival via email requesting an itemized receipt or bill from the hospital to submit to our insurance. It has been over two months without a response, although I did receive an immediate reply stating it might take some time. I believe it's been long enough, so I am kindly requesting the receipt now. Please assist. Thank you for your attention to this matter. Joyce T. Howard

My partner and I both have medical issues, leading us to cancel our reservation. He has Neuropathy in his feet and calves, making it painful to walk. Recently diagnosed with Arthritis in his knees, it has become challenging. I too have knee Arthritis, making the trip unpleasant. Carnival's customer service has been unhelpful and frustrating to reach for assistance, forcing me on a long, unproductive search for help. Despite the challenges of the pandemic, I haven't had issues with payments and am surprised at the difficulty in canceling the reservation. Roberta J.

I have three staterooms reserved for the cruise from Jacksonville, FL to the Bahamas on 11/23/[redacted]. Initially, we had three adjacent rooms, but now we are in vastly different cabins. The first booking, Room one: S72HB2 (currently E166), was originally a full handicap accessible room for 3 people including individuals aged 73, 74, and 77. We are now in a non-handicap room with a pull-down bed, which is not suitable for us. The second room, booking #S72HB3, is now located in a high-traffic area by guest services (E76). The third room is in Room G1 on the 14th deck. I checked the website, and when booking the same cruise for 3 people in a handicap accessible room, it automatically offered an upgrade to a balcony at no extra cost. Can we cancel our original bookings and rebook to get balconies? We've had multiple cruises booked this year, and several of us are at different loyalty levels. Can you assist in upgrading or moving the staterooms to be closer together? Thank you for addressing this promptly to avoid any room shortage due to delays.

My FVIP number, #[redacted], seems to have disappeared. I've had 85 days of sailing with Carnival, with my most recent cruise on the Carnival Horizon on 02/19/22. I updated my email a few years ago, but my old one kept popping up, causing sign-in issues. I contacted Carnival two weeks ago to remove the old email, only keeping the current one, and also to delete FVIP #[redacted], which incorrectly shows 0 days sailed. I have a cruise booked on the Carnival Mardi Gras for [redacted]. Despite emailing Carnival a week ago to address this, I haven't received any response. I've tried calling multiple times, but the wait times have been extensive. My current email is [redacted], my DOB is 06/13/[redacted], and my phone number is [redacted]. I'm Judith Vogsberger. I can sign in with the correct email, but my information shows the wrong FVIP # and 0 cruises. I'd appreciate it if someone could reach out to me to resolve this matter.

I purchased a cruise for the week of April 16th, booking a Spa Balcony room. Unfortunately, I was assigned the wrong room. I took screenshots during the booking process to avoid such issues, as I've faced them in the past. Despite contacting Carnival for two days and speaking to multiple people who redirected me several times, I have not received a resolution. I even emailed agent Deborah Cantor with the screenshots. I don't have time to spend hours on hold as I've done in the past, including an hour with the casino department, only to realize they were closed. I even requested a call back and waited for 38 minutes to be connected. I am frustrated and seeking a prompt resolution.

I recently sailed on the Carnival Magic from February 6 to 12, [redacted]. I experienced a respiratory reaction to the detergents on the bedding in cabin #[redacted], requiring medical attention on February 10th with patient number [redacted]. Unfortunately, I incurred $[redacted].08 in medical expenses on board, as Medicare does not cover incidents beyond six hours from a U.S. port. I had trip insurance through Carnival and seek reimbursement for these expenses promptly. Contact me at [redacted] or [redacted] to resolve this issue efficiently. Looking forward to cruising with Carnival again. - Michael Flynn, [redacted] Sunny Isle Ln, Davenport, FL [redacted].

I recently sailed on the Carnival Spirit cruise with booking number T31CM4. I encountered a problematic situation where I was charged twice for my expenses onboard. Specifically, after using the Spa services and requesting all charges be put under my name, my wife ended up being charged multiple times due to an issue with her credit card linkage. Despite speaking to several individuals about rectifying this, I have not received a satisfactory resolution. I am eager for a prompt response regarding this matter.

I wanted to share my recent experience onboard Carnival Liberty. My wife and I took a last-minute cruise to celebrate our anniversary, but we encountered issues with noise and vibrations in our cabin. Despite friendly customer service, the noise persisted, and we were informed that it was due to the ship being old. While they offered earplugs, the problem was not fully resolved. Eventually, we received drink vouchers as compensation, but we would have preferred a credit on our final bill. We have cruises booked with other lines this year and will consider our options in the future. The handling of the situation by customer service could have been better. Thank you, Anthony Rosaci.

Our family had a cruise planned with six of us in total, five of whom have received COVID shots. Unfortunately, my son could only get one shot due to developing fluid around his lungs. Despite providing a medical release, they canceled one of our staterooms. We were then asked to cancel the second stateroom, and even faced a cancellation fee. It was frustrating to spend over six hours on the phone trying to resolve this issue. As loyal members of this cruise line, this experience has been incredibly disappointing and has disrupted our plans for our son's graduation celebration. We are still working to resolve this matter, but it has already taken a toll on our time and caused undue stress.

I recently got approved for the Carnival Mastercard and was excited about the $[redacted] discount offer. However, when I tried to book my cruise on the Carnival website after getting approved, the discount didn't seem to reflect in the total price. I plan to pay the deposit now and the rest later, but want to make sure the $[redacted] credit will be applied correctly. I am currently at the "reserve your room for free" stage and would like to know if I can proceed with the deposit now and pay the remaining balance with the Carnival credit card to still benefit from the $[redacted] offer. Your prompt clarification on this matter would be greatly appreciated. Thank you.

I am looking to book a cruise in June with my friends, but after a negative experience on a cruise in April, I am hesitant. The ship was undergoing construction near our room, making it impossible to relax. Even areas like the lido deck were affected. Guest services acknowledged the noise and offered an alternative room, but the process was slow and disrupted my plans. To top it off, my sunglasses were stolen, there were no clean towels, and I received a bottle of wine as compensation despite not being a wine drinker. This was my 6th cruise, and I had never encountered such issues before. I would appreciate any advice on how to ensure there won't be construction disruptions during my upcoming trip.

My children, niece, and I just left our trip on the Elation Ship with Carnival. This was my second time on the ship, and unfortunately, it was a terrible experience. The service from the bar tenders, Guest Services, and most of the staff was very rude and unpleasant. My son ended up staying in the cabin the whole time, and my daughter did not enjoy the kid camp. Personally, I felt disrespected and not treated like a customer. This trip, booked through Expedia, was the worst one I have ever had. I will not be sailing with this ship out of Jacksonville again and will be warning others about my experience. Despite being told that nothing could be done about our uncomfortable cabin situation, I would appreciate a call to discuss how things could have been handled differently. Thank you, L.U.

Subject: Review of Recent Carnival Cruise Experience From: Tammy Martin <[redacted]> Hello Corina, I hope this message finds you well. I want to bring to your attention some matters concerning our recent Carnival Cruise experience. Since disembarking, my family and I have unfortunately fallen ill with both the flu and Covid. I would like to address several concerns we encountered during our trip: 1. The cleanliness onboard was subpar, contributing to our illnesses. The ship appeared consistently dirty and overcrowded, lacking proper maintenance. 2. The booking process with Carnival was challenging; numerous interactions were needed before finding helpful assistance. However, the promised accommodations were not delivered as agreed upon. 3. Prior booking issues resulted in canceled reservations without notice, affecting our onboard credits and creating confusion. 4. In a previous [redacted] booking (number 9ZLN86), a refund discrepancy occurred, with only partial funds returned. This financial setback was particularly difficult as my husband faced job loss. 5. Additional grievances include overcharging for excursions, unclear explanations regarding purchased packages, and questionable tax charges. While the onboard service staff was friendly, desk associates were unhelpful. I apologize for any oversight due to my current illness. I trust you will address these concerns promptly. Your attention to these matters is greatly appreciated. Thank you, Tammy Martin

Subject: Concerns Regarding Recent Carnival Cruise Booking Hello, I'm reaching out to share some feedback from my recent Carnival Cruise booking for Corina under Booking # B4H7S8. Firstly, upon embarking, I noticed cleanliness issues on the ship, affecting our health as my family and I fell sick with the Flu and Covid upon disembarking. Secondly, the booking process was challenging. Despite finally securing a booking after multiple attempts, there were discrepancies in the booking details and onboard credits were mishandled. Furthermore, a previous booking in [redacted] with number 9ZLN86 resulted in a partial refund instead of the agreed full refund, creating financial strain for my family. Additionally, there were discrepancies in charges onboard, including double charges for an excursion and unclear communication regarding the soda package. Despite encountering some helpful staff, the overall customer service experience was lacking. Due to my current illness, I may have missed some details, but I hope to discuss these concerns further with Carnival Cruise to address these issues promptly. Thank you, Tammy Martin

I have a reservation for a Carnival 4-night cruise departing from Charleston, SC on August 25th. I'm a bit confused about Carnival's COVID guidelines. According to their website, for cruises that are 5 days or less, there is no longer a requirement for pre-testing unless you are not up to date with your vaccines. If you are fully vaccinated but not up to date, you'll need to take a PCR or antigen test within three days before sailing. The CDC recommends getting a booster shot, and Carnival may adjust its policy accordingly. It's a bit conflicting, so I'm not sure if tests are required for my cruise if I'm not boosted.

I am currently in urgent need of assistance as my CPAP machine did not arrive with my luggage after a recent trip. My large group did not notice the missing item, and now I'm back home in Indian Trail, NC without it. There are no CPAP machines available with the company, and I cannot sleep without one. Despite my efforts calling every number at the port and Carnival, I've been unable to speak to a live person for immediate help. It's possible the machine is either in the shuttle or at the port, and it's in a grey case. I need critical help right now, not in a few days. Please reach out to me at [redacted]. Thank you. Sharon Rupp, sailed out of Charleston, SC - Booking number x51nk1.

I made bookings through Carnival for a trip for a group of 6. I am contacting you on behalf of my father, Mario E., who is an AARP member (member # [redacted]). We were unaware that booking through Expedia is necessary to receive his AARP benefits, including the $[redacted] credit and any discounted rates available. Despite being 55+, his discount is not reflected in the booking. I kindly ask for these discounts to be applied. Should we cancel via Carnival? Please advise on the steps needed to address this issue. We look forward to finalizing this and proceeding with our activity purchases. Thank you.