Carnival Cruise Customer Service Issues

I'm trying to check my points from previous cruises. When I entered my VIP number, it shows zero points. This would be my 4th or 5th cruise with Carnival. My previous cruise dates are: September [redacted] to the Bahamas, January [redacted] to the Eastern Caribbean, and May [redacted] to the Western Caribbean. I also took a cruise from Miami to the Caribbean, but I can't recall the exact date.

In December [redacted], for my mother's birthday and the Normandy memorial visit, I purchased a special gift, shepherd's pipes, which were given to me by Prince Philip of Greece. The airport security mistakenly identified the pipes as a weapon, causing a delay during my carry-on screening. Subsequently, I received a letter stating that they had confiscated the pipes due to security concerns. As the pipes were a significant gift from a royal relative, I felt disappointed by the incident. Despite filing claims onboard the flight and weeks ago, I have yet to receive a replacement, an apology letter, or reimbursement for the damages.

I need to cancel our party of 18 family members due to the new Covid restrictions. We have been attempting to reach you by phone for four days to no avail, as the recorded message advises calling back later. Time is of the essence as we need to make adjustments to our airline tickets. Please contact us promptly this morning. Our booking reference for all accommodations and family members is M01TT8. Kindly email us or reach us at [redacted]. Thank you, K. Milligan.

My name is Sharon Spohn, and I have sailed with Carnival many times as a Platinum member. On a recent cruise on the Elation in November, I encountered an issue with my membership card as it was red instead of the usual gray. Despite my long-standing Platinum status, Carnival seemed to have lost my history. Luckily, I had a card from 09/03/[redacted], which I provided to customer service. They issued me a Platinum card, but when my son tried to book a cruise for February [redacted], the system still showed me as a Red member. The VIFP Club number on my card from the Carnival Magic in [redacted] is #[redacted], and the folio number is [redacted]. I am frustrated with this situation and would appreciate a prompt resolution. Thank you.

I have been a Platinum member on Carnival for many years. My card showed Platinum status on the Carnival Magic in [redacted] and the Mardi Gras in September [redacted]. However, when my son and I sailed on the Elation in November [redacted], my card was red. I would like to resolve this issue promptly before my upcoming cruise on the Pride in February [redacted] with my son and husband. My name is Sharon Spohn.

I had everything set for our Carnival Panorama trip on December 31, [redacted], with booking number R54NG7. Upon learning of the CDC's advice against cruise travel, my 71-year-old and 86-year-old selves, both triple vaccinated, have decided to heed the warning. While I'm not anticipating a refund, I kindly request consideration for some credit towards a future cruise as Diamond VFIP members. Thank you, B. Armstrong

My name is Mark Clay. I proposed to the love of my life, and we were married on August 10, [redacted]. Disappointingly, the all-inclusive accommodations I booked for our cruise were not as advertised. Despite expecting luxurious amenities, we were met with a cramped room and lack of entertainment as promised. The experience led us to vow to never sail with Carnival again. While their commercials showcase amazing options, we did not get to enjoy any of them. Any help in addressing this issue would be appreciated. Thank you.

I have been trying all day to get in touch with someone regarding a cruise I had to cancel. The few times I did talk to someone, either they didn’t know what to do, I got disconnected, or I got transferred to another department that did not answer. I’ve been on hold for a total of five hours, maybe longer. I’m sorry, this is not acceptable. You want people to pay a lot of money for a cruise, but you don’t answer any calls. I plan on rebooking in the future, but this is making me second guess who I want to book with. Thank you, Pamela L. Email: [redacted] Phone: [redacted]

I have a concern regarding the payment for the Balcony room on my upcoming cruise. The third person in my booking seems to have been charged an unusually high amount based on the casino special offer I received. I believe a slight increase in price for the third person is reasonable, but the amount charged appears to be incorrect. My previous cruiser code is Q18DD7 for reference. Additionally, I am inquiring about a previous cruise cancellation in April [redacted] where we were issued Future Cruise Credits (FCC). Some individuals in my party received refunds while others did not receive the full refund amount. The cruise codes associated with this issue are 8VWX67, 8VWZ64, 8VXB85, and 8VXB74. I am experiencing difficulty reaching customer service for my upcoming cruise scheduled for March [redacted]. I had a prolonged 2-hour wait on the phone and understand the current situation might be hectic.

Booking Number: R56PT1 Stateroom [redacted] PIN: [redacted] on the Carnival Miracle on Jan 9, [redacted]. I spent over 3 hours on the phone, and I was disconnected. I need information regarding the Covid test for the LA port. I registered online but was informed there were no tests available. My entire trip, including the cruise and flight, was booked through Carnival. The last representative I spoke with was not familiar with this issue. I would like a resolution to this problem. Please contact me at my home phone [redacted]. Your website appears to have issues, and no one has returned my call yet. We plan to make the flight, but we need this matter resolved. While a phone call is preferred, I can also be reached via email. Currently, my trust in Carnival is quite low.

I have been attempting to reach you all week, enduring countless hours on hold, which has become frustrating. Today is the deadline for the final payment, and I am seeking to transfer my credit and payments to a different cruise I booked with your company. Despite a 4 1/2-hour wait on the phone, I was disconnected after speaking with the casino department. An agent had promised to extend the final payment deadline to January 16th, but it was not done. With only 45 minutes left before your closing time, I have been on hold for another 2 1/2 hours today. I would appreciate a call back. Thank you.

We have two reservations for the Sunrise on February 12, [redacted], under reservation numbers P07DG5 and P07DG56. My wife, A.G., has developed a heart condition "arrhythmia" and her cardiologist strongly advises against traveling on that date. Unfortunately, we must cancel both bookings; one under her name and one under mine, A.B. This trip was a special offer from the Casino, and it saddens us to cancel. We hope that Carnival can provide some refund for a future booking or allow us to use the reservations at a later date, or provide a credit towards a future booking. We have been loyal Carnival customers for a long time and we appreciate any assistance you can offer. Thank you very much. A.B. and A.G.

I have been trying to get assistance for over 2 weeks now to arrange for mattress pads for our beds. I had a bad experience with hard beds before, which is why I am reaching out for help. Initially, I called Carnival, but they referred me to my cruise booking company. When I contacted my cruise booking company, they directed me back to Carnival. Eventually, I received a phone number for a concierge service from Carnival, but despite calling them every other day for the past 10 days, I never received a call back. I reached out to Carnival again, and they advised me to call back if I didn't hear back soon. However, when I called on Friday, I was transferred to a supervisor who did not answer after holding for 45 minutes. I have been calling every day this week and holding for 45 minutes or more, but today I received a message that they were too busy to take calls.

Booking Reference: R55MS1 Account Number: [redacted] I recently received an invoice for charges I supposedly owe from my recent Carnival Pride cruise that departed from Tampa on January 2, [redacted]. I provided my credit card for onboard expenses as required. It is confusing to receive this invoice as all expenses should have been charged to my credit card on file. Although expenses were debited on the last day of the cruise, it appears that there was a discrepancy with the full gratuity charge. Only a partial amount of $70.00 was deducted, and now I am being billed for the remaining balance of $13.94. I kindly request that the remaining balance be charged to my card or simply adjusted to zero as this issue should have been resolved during the trip. Thank you. - GS

I made a reservation for a cruise to the Bahamas departing on September 2, [redacted], from Port Canaveral for me and my family, paying the full amount of $[redacted].62. My confirmation number is 593dz3, and my family's is 590mq0. The next day, I spoke with Maricella at extension [redacted], who said the cruise was no longer available. After informing my family, Dieppa, she contacted Carnival and was told there were still cabins available for the cruise. I, Maria Rivera, can be reached at booking number [redacted]. I also had a conversation with Faye at extension [redacted]. Can you clarify the situation? My email is [redacted] Thank you.

During the initial shutdowns, Carnival gave me $[redacted] onboard credit for my cruise, which got canceled again. I refrained from asking for a refund to keep the credit, but now I am faced with the new vaccination requirements. Unfortunately, during a previous booking, an error was made, and part of my money was mistakenly converted to future cruise credit. Now, I am in a dilemma as canceling would result in losing a significant amount of my funds. My son is vaccinated and can go on the cruise, but I need Carnival to rectify this situation. I want them to allow someone else to take my place without extra charges and to honor my onboard credit. I had used an agent this time, but I regret it and vow never to do so again. Carnival's response to this matter will determine if I choose to cruise with them in the future.

Our booking number was P77XC5 when we made the deposit several months ago for our upcoming cruise. However, when trying to log in to the hub app, there seems to be an issue with the booking number and the last name provided, which is Regester. We paid $[redacted] as a deposit, with $[redacted] remaining to complete the payment for the cruise. We also selected a drinking package and some excursions that are not showing up. I'm trying to access information about the faster to the fun passes and any updates on the booking, but I am unable to log in. I updated the email address from my fiance's old one to this one. If there are any cancellation emails or changes, please inform me as this cruise is for our honeymoon. My phone number is [redacted] and the listed number is [redacted]. We were really looking forward to our honeymoon trip to the Bahamas.

Hello, I'm Carla. I made a cruise booking for June, but due to vaccination requirements, my interest in cruising has waned. Despite my attempts to contact Keyuna Doyle at the end of January requesting a refund due to the mandate, our communication has been lacking. Keyuna mentioned sending a message in January about a refund deadline of February 15th, which I never received, nor did any members of my party. I prefer a refund over credit, as cruising is not in my near future plans. Since I contacted Keyuna within the refund timeframe, I believe I am entitled to a full deposit refund. If you need to reach me, please call at [redacted]. Thank you.

Hello, I hope you are having a good day. I have been crying non-stop for 2 days. I am praying and begging for help. I mistakenly selected the wrong choice on the pre-sale assessment. I am Taylor, and I booked a seven-day cruise for me and my son departing on Sunday, February 27th. They are telling me I can't board because I have not received the vaccine exemption. It was not provided on the website when booking, and they still let me book. Now they are telling me I can't board, and I have already spent my money. I need some help before tomorrow. My son and I are devastated to hear this news. I don't understand how the application said we were vaccinated. Please, somebody help me. I am begging. My trip is today, and my son is counting on it. We are packed and ready.

I am set to embark on a Carnival cruise in just two days, yet I am facing issues obtaining my boarding documents. The system is requiring me to choose an arrival time, but after completing online check-in, I am not being presented with that option as expected. I have tried seeking assistance through the voice prompt, but it informs me about a system problem and advises me to call back later. As I opted to speak with a representative by selecting other options, I am now waiting in a queue for over two hours without any resolution in sight, all while my departure date approaches rapidly.