CardPool Customer Service Issues

I sold a gift card to Carpool on 2/20/[redacted]. After receiving a confirmation email, I was informed that a check would be issued within one business day of verifying the gift card. Despite emailing support@cardpool on 3/12/[redacted], over three weeks have passed since my order without any updates. Even after a follow-up on 3/19/[redacted], I have only received an automated response with no resolution. Attempts to call have been fruitless as the phone number just leads to voicemail, making it impossible to speak to a live person. I am frustrated by the lack of communication and the delay in resolving my issue. The promised check from the initial transaction agreement has not been received, and I am eager to have this matter resolved promptly.

On Saturday, March 23, [redacted], at 2:53 PM, I received an order confirmation email from Cardpool.com for a $25.00 Regal Entertainment Group electronic gift card (Order #[redacted]5). The email mentioned that the gift card would typically be sent within 1 business day, but I have not received it even though today, March 27, [redacted], is the third business day. I received an email on March 27 at 2:53 PM thanking me for my order and asking me to refer friends, but I still haven't received the gift card. The website does not provide information on how to check the order status, and contacting them via email has not been helpful. I found negative reviews about their customer service online and an alternative phone number to reach them. However, when I called the number, I was directed to voicemail after a short automated message due to a high volume of calls. I urgently need the gift card for a birthday celebration tomorrow on March 28, [redacted].

Hello, I wanted to share my experience with an order I placed for a Regal Entertainment Group electronic gift card through Cardpool.com. I received an order confirmation email on Mar 23, [redacted]. The email mentioned that the gift card would be sent within 1 business day, potentially longer during busy periods. As of Mar 27, [redacted], which is the third business day, I haven't received the gift card or any requests for additional information. When I tried to inquire about my order status on the website, I couldn't find any information. On Mar 27, [redacted], I received an email thanking me for my order but no gift card. The only method of contact offered on the website is via email, but I need the gift card for a birthday tomorrow. After searching online, I discovered negative reviews about the company's customer service. I called the provided phone number and reached automated messages and voicemail. I am reaching out for assistance as I hope to receive the gift card in time for the upcoming birthday celebration. Thank you, C. Peterson.

I received an order confirmation email on March 23, [redacted], at 2:53 PM for purchasing a $25.00 Regal Entertainment Group electronic gift card (Order #[redacted]5) from Cardpool.com. The email mentioned that electronic or mobile gift cards are typically sent within 1 business day, with a possible delay during peak seasons. It's now March 27, [redacted], the third business day, and I haven't received the gift card nor any request for additional information. Despite receiving a thank you email on March 27, [redacted], at 2:53 PM, I am unable to track my order on the website. Contacting Cardpool.com by phone led me to an unhelpful message before being directed to voicemail. I urgently need the electronic gift card for a birthday tomorrow, March 28, [redacted]. I came across negative reviews about the company's customer service online, prompting my concern. I seek assistance in resolving this promptly for the birthday event. Thank you. - C.P.

I bought 2 online cards a few hours ago but have not received them by email yet. If I can't use them by 11:30 pm tonight, I would like a refund. I had a similar issue with Cardpool about a year ago when the cards weren't delivered, but customer service assisted me then. Now, when I call, I only reach an automated recording asking me to leave a message. I've left a message but haven't received a response. Last year, a representative mentioned that online cards should be sent automatically to my email upon purchase, so I expected this to happen. If the cards are not emailed to me by 11:30 pm tonight, I would appreciate a refund. Thank you, A. Cunningham.

I am Kevin C. I recently sold 3 cards to Cardpool. Following previous transactions, I was instructed to wait after the sale on March 23rd, which differed from my past experiences of mailing the cards right away. I sent an email 3-4 days ago inquiring about sending the cards, but have yet to receive a response. I am unsure if I should send them or keep holding onto them. If mailing is required, I need the address as it seems undisclosed. I discovered I can sell them at our local Target store, but I am hesitant due to potential charges if Cardpool proceeds with the transaction later. I am seeking clarification on the next steps as it has been over 2 weeks, whereas previous transactions were much quicker.

Hello! I am inquiring about the timeline for receiving payment for the gift cards I sold on 03/17/19. After accepting the offer, I received an initial email stating that once the gift cards are verified, a check would be sent out within 5-10 days through USPS. However, it has been longer than the specified timeframe and my transaction is still under review when I log in. I have made multiple attempts to reach out via email and phone but have not received any responses. This process seemed straightforward initially, but the lack of communication has left me feeling confused and uneasy. As a first-time user, I chose Cardpool based on BBB recommendations, but I am now unsure about the status of my transaction. I am hoping that someone can address this issue promptly and provide me with the necessary information to clarify the next steps. Thank you, - C.

I visited Kroger to use CardPool for the first time. I exchanged a $50 Target gift card, followed all the instructions, entered the text code, and even did my thumb print. However, the machine said it was still verifying and that I would receive another number to enter within 10 minutes. I waited, but never heard back. I'm unsure how to complete my transaction or why all my personal information (I.D. and thumb print) was collected for no apparent reason.

I contacted Carpool on March 9, [redacted], regarding a gift card transaction. Following their instructions, I mailed the gift card on March 11. After inquiring by email on March 29, they confirmed receiving it. However, despite their assurance to stay in touch, I did not receive any further communication. On April 10, I expressed my dissatisfaction with the lack of updates. This experience is unusual as I have previously sold cards to Carpool without such delays. Their different process this time, requesting a mailed card instead of an email transfer, has left me feeling ignored and concerned. It's frustrating not receiving any response about my Amazon card request. As a regular customer, this situation feels like a potential scam, greatly disappointing me. My details are Sandi Smith, with the email [redacted] The transaction number is [redacted].

I encountered issues with the gift card kiosk at a supermarket where the voucher did not print despite the confirmation email. The cashier and store manager attempted to resolve the problem by contacting customer service. Unfortunately, the foreign representative was unhelpful, suggesting I try another kiosk. When I visited a different store, the kiosk indicated the cards were already cashed out, leaving me unable to redeem them. Contacting customer service again led to a long wait with an automated message stating no assistance was available. I am now back at the original store with the manager attempting to reach out once more. Despite having confirmation numbers, I still lack vouchers or cash, feeling frustrated and deceived. If the issue persists, I intend to share my experience with the public and the press to shed light on this unacceptable situation.

I have tried numerous times to contact Carpool regarding the gift card I sold to them a month ago, but I have yet to receive any response via phone or email. I sold a $50 gift card and am yet to receive the $38 Amazon gift card as agreed upon. I request either the Amazon gift card or the Bonefish Grill gift card promised. The transaction number is [redacted]7. I can be reached at [redacted] or [redacted]. Whenever I call the provided number, I am met with the promise of a call back that never happens.

Hello, I originally contacted you on March 11 regarding my Dollar Tree E-Gift Card issue. I haven't received any updates from you since then. Can you please provide me with the current status of my inquiry? Thank you, Donna H.

I have left multiple messages and called a few times requesting an update, but unfortunately, I have not received a response. Several other customers online have expressed similar frustrations with processing times exceeding the advertised timeframe by over ten business days. It would be worthwhile for the company to address this issue with their customer service supervisors or management to ensure such delays are minimized. Implementing a solution and demonstrating attentiveness to customer concerns will go a long way in improving the overall customer experience.

Dear Customer Support, I received my electronic Taco Bell card on Tuesday, printed it out, and followed the instructions to install the app on my iPhone. When I tried to use the card yesterday at the local Taco Bell in Brockton, I was informed that they only accept swipe payments, unable to redeem the card in printed or digital form. I would like a replacement card that is swipeable. If that's not possible, I request a refund or would appreciate being informed when physical cards are available. Thank you for your prompt assistance. Cathy S.

Dear Customer Support, I am writing to address the ongoing issue with my request for assistance. It has been more than three weeks since I first reached out for help, and so far, I have only received an automated response. This marks the seventh attempt I have made to contact you for support. Despite your advice to not resend the previous email, I find myself in a situation where I must do so to ensure resolution. On April 7th, I initially contacted you regarding the purchase of five $20 Regal electronic gift cards made on February 15th. Unfortunately, when I tried to use the last card at my local Regal Cinema, I was informed that the balance was zero. Here are the card details: Card Number: 60[redacted]2 54[redacted] PIN: [redacted] I kindly request that the $20 be loaded onto the card for use or refunded back to my credit card. I successfully used the other four cards without any issues. Thank you for your swift attention to this matter. C. Smith

I placed an order on April 11, [redacted], for 3 Roy's Hawaiian $50 gift cards. My order number is #[redacted]9. It has been over 13 business days, and the status remains "ordered" rather than "shipped." Despite emailing Carpool support and not receiving a response, I am still eager to receive the cards. Please provide me with a status update and let me know when they will be sent. Thank you. - Lynn Lamb

Dear Customer Support, I received my Taco Bell electronic card on Tuesday. After printing it out, I followed the instructions to install the app on my iPhone and attempted to use the card yesterday at my local Taco Bell in Brockton. Unfortunately, they only accept swipe payments and were unable to redeem the card in its printed form or on my phone. I would appreciate it if the card could be replaced with a swipeable one. If not possible, I would like a refund or I’ll wait for physical cards to become available. Thank you for your prompt attention. Best, Cathy S.

Dear Customer Support, I received my electronic Taco Bell card and attempted to use it at a local branch, only to find out they only accept swipe payments and couldn't redeem it. I would appreciate a replacement card that can be swiped, or a refund if that's not possible. Thank you for your prompt assistance. Sincerely, Cathy S.

I would like a refund or a replacement physical card that can be swiped. I received my electronic card for Taco Bell but was told at the Brockton location that they only accept swipe payments, not the electronic version. I would appreciate either getting a replacement swipeable card or a refund. Thank you for your prompt assistance. Cathy S. I have tried calling multiple times without any response or call back.

I recently sent an email regarding an issue with a Starbucks gift card purchase. Upon buying a $91 gift card, I received two cards - one for $10 and one for $90. The $10 card worked, but the $90 one did not. I was charged $91 for the transaction and would like to receive the $90 gift card I intended to purchase. Please contact me to resolve this matter.