Capital One Customer Service Issues

I assisted a friend in paying for a down payment towards a travel tour package that got repeatedly postponed due to the pandemic. After canceling the trip with the tour organizer, I never received a refund. Consequently, I filed a dispute with Capital One, which initially provided a credit but then unexpectedly reversed it months later, leading to me being over my credit limit. When inquiring about the reversal, I was informed that the transaction had exceeded the dispute time-frame, causing confusion. I believe Capital One's handling of the dispute outside the time-frame is misleading. Additionally, I am required to send a written complaint to address the issue further, rather than having access to a phone number or an escalations department for quick resolution through phone or email, especially given the impact on my credit score.

I received a full payment of $[redacted].38, but my card was put on hold until September 7, leaving my account balance at zero. My daughter needed immediate access to the funds. I will be filing a claim with my bank, following advice from Supervisor Chenig, with claim number #[redacted]0. I will fax the details on Tuesday. Even if the money is restored before the claim is processed, I still plan to get a refund. I commit to making a minimum monthly payment of $25 by the 16th until the card is paid off. My first credit card experience has been a nightmare, and my feedback on mobile media surveys about your prepaid MasterCard will reflect the poor service I received. I want to acknowledge Supervisor Ashley, who was helpful and deserves recognition, despite our call being cut off.

I received a text from Capital One on October 4, notifying me of suspicious activity involving a $[redacted] check cashing attempt on my account. I promptly called customer support to block the check (#[redacted]) and spent a significant amount of time securing my account. To my surprise, on October 5, I discovered that check #[redacted] had been cashed for $[redacted] from my account, even though I had never used checks on this account before. Despite assurances from customer service that they would investigate, I have not received any updates from Capital One regarding this issue. I find it concerning that I am now down $[redacted], and Capital One has not contacted me. I am unsure if I am responsible for following up on their error.

Hello, I made a booking for a flight from London Luton Airport to Moldova using my Capital One Venture X credit card. The airline was a budget one, and when I made the reservation, the Capital One website indicated that I could bring a carry-on for free and only pay for checked luggage. However, upon arrival at the airport, I encountered a different set of rules that were not communicated by Capital One beforehand. I ended up having to pay an extra $[redacted], making the flight more expensive than a regular one. The unexpected charges included not being checked in beforehand, needing to upgrade to premium to check my carry-on (even though the website stated I could bring one), and being charged by weight for checked luggage instead of the flat rates mentioned on the Capital One site. I would appreciate any guidance on how I can seek reimbursement for these additional costs. Thank you, Tiff

I used a BNPL loan for tires with a 90-day same-as-cash option. I created a new checking account with my credit card company for security. I missed a payment due to forgetting to transfer funds, making me ineligible for the 90-day offer. After paying a reinstatement fee, I regained the offer but faced another issue. My bank declined a payment without notifying me, and when I questioned the BNPL bank, I was frustrated by the unhelpful customer service. After contacting my bank, I learned of the payment decline due to potential fraud, causing me to lose the 90-day option. I feel unfairly charged an extra $[redacted] for $[redacted] tires.

My account was unexpectedly closed, not due to non-payment or insufficient payment, but because of a well-intentioned attempt to make an early payment using my bank card. I typically use my debit card number for bill payments, but this time it didn't go through despite appearing to be successful initially. While attempting to rectify the situation, there was confusion with account numbers, leading to unintended fees being added. Despite multiple conversations with Customer Service to resolve the matter, my account was closed, impacting both my credit score and our plans to purchase a business we've been working on for 12 years. It was an honest mistake stemming from unfamiliarity with using a bank account for payments without checks. I urge Capital One to reconsider this decision, as we were considering using their business checking account for our operations. I am willing to make large payments and hope for a second chance in light of the circumstances. Thank you. [redacted]

My spouse accidentally deposited a check into my account. After contacting the bank to rectify the mistake, they instructed us to close the account, which left me frustrated. It has been a month now, and despite my attempts to add funds and receiving closure notices, the account remains open. Multiple failed transfer attempts prompt me to call a number, leading me to leave unanswered messages in the fraud protection department. I am seeking assistance to resolve this situation promptly. Thank you.

I am experiencing an issue with AT&T Wireless and need assistance. The details include personal information. My name is Theresa Lynn Fowler Carpenter, SSN [redacted]-[redacted]-[redacted], DOB 5-17-[redacted], and address at [redacted] Cherrywood Ct, La Grange, KY [redacted]. I am seeking help to resolve this matter. Thank you.

I made a check deposit on October 24th, but due to a name discrepancy on the check, they requested verification. While in Florida for storm cleanup, I spoke to a customer service representative who asked for my phone number. When I called back later, the automated system always connected me to a voicemail instead of a representative. Despite leaving a message with my details, no one has returned my call. I've tried to contact customer service multiple times, but the same issue persists. Visiting a physical branch was not helpful as they couldn't assist me remotely. Since I'm in Florida where there are no Capital One branches, I can't resolve this in person. My account has funds that I can't access even though the check cleared long ago. It's frustrating not being able to use my ATM card. I need someone to reach out and help me with this matter promptly. You can contact me at [redacted]. Thank you.

I've reached out to Capital One several times to activate my credit card. Despite getting a new phone to receive text codes and ensuring my address matched, I still couldn't complete identity verification. I tried offering my government-issued ID from my mobile wallet, but they wouldn't accept it without the option to upload. Even when I tried providing a picture, they claimed it wasn't sufficient due to glare. Lastly, I was informed they needed to see all four corners of the card. It's frustrating that using a mobile wallet seems to hinder the verification process. All this has been more hassle than I anticipated considering my credit limit.

I encountered an issue with a male representative during a call concerning a refund for my son. I had previously addressed extra charges from a company in October and November. Subsequently, I reached out again to resolve the matter and discovered a recurring issue with this company dating back to August or September. I recall conversing with a representative from your company in September or possibly earlier. I made a payment for my son's bill with another rep present from Capital One, who partially listened to the conversation. I'm experiencing stress and physical discomfort due to this situation. The rep I dealt with provided toll-free numbers to rectify the double billing. My son, who is educated and capable despite his disabilities, was handling his college enrollment independently. The billing statements were suddenly altered, now reflecting payments made by my son instead of me. I am adamant about rectifying this situation, as dishonesty only leads to further complications. I am confident that the truth will prevail, and I seek a resolution promptly for my son's sake.

I applied for a Capital One Platinum card, paid the required deposit, and expected it to arrive within ten days, but it never did. My mailbox was tampered with, and I suspect the card was stolen. I received a fraud alert and tried to contact Capital One, but they were closed. I fear that the perpetrator who took my card is now contacting Capital One, possibly attempting to take over my account illegally.

I recently received a Quicksilver card with funds on it from a friend, but I was surprised to find my account is restricted. Is there a way to lift the restriction? My friend tried to make a payment to cover the owed amount, but it was returned to his account at a different bank.

After depositing a check that was supposed to be available on December 14th, my account now has restrictions. I currently cannot withdraw any money, access my funds, or even use my card. Despite my numerous attempts to contact Capital One, I have been unsuccessful in reaching anyone for assistance. This situation is causing me significant inconvenience and frustration as I need access to my account promptly. I am puzzled as to why my account has been locked without my consent and I have not received any explanation for this issue. I am hoping to resolve this matter swiftly as all my activities related to the account are legitimate.

I am a member of Capital One and recently experienced issues with wiring funds for a scholarship school tuition. Initially, I attempted to wire money to Okcoin, a platform used for this purpose in the past. Capital One denied the payment and locked my account. Subsequently, when I tried to send the funds directly to the bursary, Capital One also declined the transfer and maintained the account lock. Despite USAA verifying the correct transfer into my account, Capital One has not been responsive. The $14,[redacted] meant for my boys' tuition is crucial, and their academic progress is hindered until it's paid. I urgently request Capital One to provide a cashier's check for the funds, as I prefer not to continue banking with them. Donna Davis

Reference Number: [redacted]65 I am continually being contacted through mail, email, and phone about an auto loan that I do not possess. It has been incredibly challenging to reach a real person to address this matter. Despite numerous attempts to reach out via mail and phone to the listed Capital One contacts, I have had no luck. I returned the car to the dealership within 12 hours of purchase due to issues. I have documentation from the dealer confirming the return of the vehicle. I am not responsible for this car, so I kindly request for this account to be removed from my records. Once again, the car was returned to the dealership on the same day of purchase, and I do not owe anything for it.

I was recently notified about potential fraud on my Quicksilver card. After carefully examining all the transactions, I have come to realize that there was no fraudulent activity. The transaction I initially didn't recognize was indeed made by me. I kindly request for my card to be reactivated promptly. Additionally, I may have erroneously requested a replacement card under the pretense of it being lost, which is unnecessary. I would appreciate it if you could address this matter at your earliest convenience. Thank you.

I am concerned about potential identity theft involving my deceased mother after receiving a piece of mail from Capital One regarding an active auto loan account in her name. Despite her passing in May [redacted], this account shows activity since December 20, [redacted]. I have attempted to contact a live representative by phone using various numbers but have only encountered automated systems. The specific account associated with this issue is the auto loan with account number 6[redacted]-[redacted]-3. I am eager to speak with a live agent to address this unsettling situation promptly.

I signed up for the Capital One promotional deal in September. It was the Ad-Free Yearly Plan for HBO/Max, which included a $27 credit back as part of the promotion. The $27 credit was supposed to appear within 2-3 billing cycles, but it hasn't so far. I have contacted customer service several times, and each time they assured me it would show up in the next billing cycle, but it never did. I am hesitant to call them again due to past experiences. I am seeking assistance in resolving this issue and receiving the $27 promotional credit. Thank you.

Dear Customer Service Team, I'm reaching out to share the frustrating experience I've had over the past six weeks. In summary, I hold a Capital One MoneyMarket account with a balance close to $30,[redacted]. After applying online for a cash back credit card, despite providing my SSN, driver's license, and a [redacted] form indicating over $[redacted],[redacted] in taxable income, I was informed that my application was rejected due to an unreadable license and addressed to Kelly Wase, which is not my name. I promptly submitted clear copies of my license, [redacted], and three months of bank statements illustrating monthly deposits from the US Department of the Treasury. When I contacted you today, the issue with my license readability persisted. My credit score ranges from [redacted] to [redacted]. Given the unreasonable handling of this matter and the lack of resolution, I have decided to close my money market account and discontinue any further interactions with your institution. This is truly disappointing. Best regards, KellyLeeWade 9/2/60 [redacted] Courtney Meadows Court unit [redacted] Tampa, FL [redacted] PS. I am a homeowner with no mortgage and own my vehicle outright. Sent from my iPhone