Canon USA Customer Service Issues

I have experienced numerous instances where I've been ignored, put on hold, given the runaround, and even hung up on. The most frustrating part is that I still have a defective inkjet printer that malfunctioned and made a mess. This happened over a week ago, and it's incredibly annoying. I just want the issue to be resolved, either by fixing the printer, providing a refund, or compensating me for the printer, ink cartridges, and the time wasted dealing with this problem.

I chose Canon products for their US-based customer support. Previously, I've had quick access to technical help within 15 minutes. Lately, I've called three times at various hours and been told the wait time is over an hour. It's frustrating to wait so long for support. I spoke with Sandy, Employee [redacted], a Customer Service supervisor, who acknowledged the issue has persisted for over 3 weeks. There should be an alternative support option, like a callback system or accepting customer numbers for tech support to return calls. For a company of your size and resources, this level of service is disappointing. As a loyal Canon customer, I hope this situation improves soon. Thank you, Michael J. Fleischer President Flexible Agency, Inc.

I purchased a TR4520 printer, set it up using the CD but couldn't get the wireless scan to work. I bought a USB connector and connected it, but it still wouldn't work. After contacting tech support online, they mentioned my computer wasn't compatible and offered to recode it for $[redacted], which I declined. Instead, I bought a new computer and set it up yesterday. When attempting to install the printer today, tech support mentioned the same issue about needing to recode the new computer. I find it hard to believe that setting up the printer with my new computer would require recoding. I plan to return the printer to Best Buy on Tuesday. If they refuse, I will consider it a lesson learned and avoid purchasing Canon products in the future.

I think there might be a problem with the image sensor of my Canon EOS 5D Mark IV. I am noticing a spot on light colors and sky blues when using either my [redacted]-[redacted] zoom or 24-70 lens. I have a folder with various images that highlight the spot issue. There are four small screen-grab JPGs showing the spot and two full-size JPG and CR2 real-life photos with the same spots. I am willing to send you these files on a thumb drive for your assessment before deciding whether to send the camera in for repair. Additionally, I am interested in upgrading to Canon Log.

I am experiencing trouble with my Image Formula DR-F120 scanner. I am repeatedly getting a pop-up notification stating "The device could not be locked. Check that another application isn't using the device.(-[redacted])." Despite following online troubleshooting steps and running a registry repair that found no issues, the problem persists. I have attempted restarting the computer and reconnecting all cables. What further steps should I take to resolve this scanner issue?

I used to find Canon to be a reliable company. Over the years, I've acquired four of their cameras, one dating back to the 1980s, and two printers. Recently, I purchased a new printer, and unfortunately, the scanner refused to function. Upon reaching out to tech support, I realized they have now implemented a new registration process. Despite registering my equipment, their system failed to detect the printer, making it impossible to receive assistance. It's frustrating that the system cannot locate a device that appears on my account page, and there seems to be no option to connect with a live representative for help. Canon's current customer service setup leaves much to be desired and makes resolving issues incredibly challenging.

I own a Canon imageCLASS MF644Cdw, and I have completed the setup process up to the main menu. Do I now need to install software and drivers? I am using my iPhone with the IOS operating system. Could you clarify where and how I should proceed with this installation process? Should I connect the phone to the printer, or vice versa? Additionally, I'm curious about the Canon PRINT Business app. Is it necessary for printing and scanning, or are there alternative apps you recommend?

I have spent all day trying to reach Canon about my faulty Canon PIXMA TS9120 Printer bought on 2/19/[redacted] from Best Buy online. The printer stopped working with Error Code [redacted] displayed. Despite trying all troubleshooting steps, I couldn't fix it. Contacting Canon support was fruitless, waiting 38 minutes on the phone with no answer. Today, I found out online that Error [redacted] is caused by failed hardware. I believe I am eligible for InstantExchange Service, but reaching Canon technical support online seems impossible. I urgently need my printer replaced. Canon, please take action promptly.

I have always been a loyal HP printer user but recently decided to purchase the MG2522 Pixma printer from Canon. After only printing a few pages, the new cartridges were empty, which was quite unexpected. I purchased a new black cartridge and then a color cartridge, but they also ran out of ink very quickly, after approximately 10 pages each. This seems excessive and is frustrating. I am considering returning the Canon printer and switching back to HP, as this printer seems to be consuming ink cartridges at an alarming rate.

Hello, I recently received my PIXMA MG3620 printer. Following the setup instructions, I successfully connected it wirelessly to my laptop. However, when I printed a test page, I noticed a blank line caused by missing ink running through the text. Despite my attempts to fix this by running alignment procedures multiple times and adjusting settings, the issue persists. I purchased the printer from Amazon and after speaking with their customer service, they directed me to reach out to you for assistance. Running out of color ink and nearly depleted of black ink due to spending hours troubleshooting is frustrating. While I have ordered more black ink, I am unable to purchase additional color ink at the moment, hindering my ability to continue alignment procedures. Unsure whether I should seek a replacement from Amazon or if the printer can be fixed, I am reaching out for guidance. I prefer email communication but I am willing to use the phone if necessary to resolve this issue promptly. I truly like this printer and hope to enjoy its performance as intended. Your help in this matter would be greatly appreciated. Thank you for your assistance. Best, Cassie

I have a Canon Selphy CP400 that is brand new and has never been used because the installation disc was broken in the box. I need to use it with multiple computers running different versions of Windows including Vista, XP, 8.1, and 10. I have searched online and on the Canon website for a compatible driver without success. I have read and understood Canon Inc.'s terms and conditions and believe I am entitled to an installation media due to my purchase and product registration. I have hired a lawyer to review the terms from the manual. Please respond within 3-5 business days to resolve this peacefully, or I may need to take further action. My email is [redacted] Thank you for your attention to this matter.

Over two months ago, I encountered difficulties three times while trying to purchase the TS9521C printer. I was informed that a "third party" was preventing my payment from reaching you. Eventually, a supervisor corrected the issues caused by this "third party." After receiving my printer, I was mistakenly sent another identical one. I contacted customer service, who promised to send a return label promptly. However, it has been over a month, and I have not received the label or a refund. I have received credit for the second extended warranty, but the return process has not been completed. I believe my Return Authorization number is #[redacted], and the purchase order number is [redacted]-[redacted]-[redacted]. I have been patient and request prompt resolution of this matter. Thank you, R. Gunther

I recently purchased a Pixma TR4527 printer through Amazon, and unfortunately, it has failed to start up properly. Upon turning it on, it displays three consecutive screens with error messages indicating a repair is needed, instructing to contact a service center, and to turn off and unplug the device. Canon support informed me that it's a Canadian model and advised me to return it to Amazon since it's been over 30 days since I purchased it. Due to a medical operation, I wasn't able to unpack and set up the printer sooner. I reached out to Canon in Canada, but they couldn't assist me as I reside in the USA. I'm in need of a functioning printer and have previously owned and enjoyed using a Pixma MP160.

Dear Canon Customer Service, As a faithful Canon user, I've relied on your products like my EOS Rebel XTi and my beloved A-1 SLR for years. Currently, I'm facing an issue with the Macintosh scanner driver for my PIXMA [redacted], named 'MX310 series Scanner Driver Ver. 13.9.2a (OS X 10.5/10.6/10.7/10.8/10.9)’. My PIXMA has served me well, but with my macOS version now at 10.13.6 (High Sierra), the current driver is incompatible. Unfortunately, I can't update my OS further, yet newer systems run on macOS 10.15 (Catalina). I kindly request Canon's assistance in updating the mentioned scanner driver to accommodate macOS versions post 10.9, as using the scanner is crucial for my needs. Thank you for your attention to my request and for creating exceptional products like the EOS-1D X Mark III. Best regards, S. M.

I reached out to Canon Tech Support on 5/7/20 to set up my Canon TS3322 printer on my HP laptop. I spoke with Alex Richards who not only set up my printer but also installed a program to enhance security. I paid a $50 one-time fee for the program. On 5/8/20, Mr. Richards called to install a Microsoft program at no cost, which unfortunately led to my laptop crashing. Being 66 years old and having saved for over two years to buy my laptop, it's disheartening that it crashed due to the actions of Mr. Richards. As I rely on a monthly social security income of $[redacted], purchasing a new laptop is currently impossible. I believe Canon should take accountability for their staff. I am extremely dissatisfied with this situation.

On 5/7/20, I reached out to Cannon Tech Support to set up my Cannon TS3322 printer. Alex Richards assisted me, advising me to buy hacker protection before installing the printer at a cost of $[redacted]. When I couldn't afford it, he offered a temporary program for $50. After installing the program, Mr. Richards proposed installing a Microsoft security program at no extra cost, which I agreed to. Unfortunately, shortly after, my HP laptop crashed. Although I've tried calling Mr. Richards without success, I have evidence to support my claims. As a retiree with limited income, I'm deeply concerned about replacing my nearly new laptop. I urge Cannon to address this situation and consider replacing the damaged laptop due to their employee's actions.

I recently purchased a Canon PIXMA [redacted] printer. Attempting to scan photos, I encountered an error message stating, "Printer is in use or an error has occurred. Check status. Scanner driver will be closed. Code:2, [redacted],21". Upon investigation, I discovered I require ink cartridges. Currently without ink, the printer prevents me from scanning to my computer. Is there a workaround to bypass this restriction since my intention is solely to scan and not print at this time?

About three weeks ago, my Canon Pixma printer TR4520 was broken and would not print. Canon replaced it under warranty and sent a new one, requesting the old one be returned. When I received the replacement, there was no return label as promised. Despite being told I would receive the label via FedEx on Thursday, I still haven't gotten it. It's been three weeks since I requested the return label, which seems excessive. Can you please email me the label so I can send back the broken printer as requested by your tech? My email is [redacted] I'd really like to get rid of this broken printer, so let's make it happen. Lynette C. [redacted] Wesselman Rd, Cleves, OH, [redacted].

I bought a Canon Pixma TS202 printer hoping it would print 8 1/2 x 11 paper, but to my disappointment, it only prints small copies. I will be returning it or giving it away. This experience has been disappointing, and I won't consider Canon in the future. No need for a response from Canon, the device's limitations speak for themselves. I won't make the same mistake twice.

My Canon Pixma MX922 prints and copies well, but the fax function is problematic. The fax is coming through as incomplete, and nothing is being transmitted. The machine runs smoothly, but each fax received is incomplete. I recently purchased a new fax machine which prints and copies perfectly. However, when I set it up to fax, it feeds the paper correctly, but the report says nothing was sent, indicating the transmission was incomplete.