Canada Post Customer Service Issues

I have a tracking number: [redacted][redacted]. Today, the delivery person, Paddy, from Winfield, Alberta, rudely informed me that she will not deliver parcels until spring, citing the item not fitting in the mailbox. I informed her this is an issue between Canada Post and Amazon. I questioned the responsibilities of Canada Post contractors in fulfilling parcel delivery mandates. Are contractors allowed to deprioritize Canada Post as a source of delivery? I am unsure what to expect; do contractors have rules that override Canada Post policies? Paddy mentioned she has over [redacted] other people to deliver to. I had previously contacted Canada Post when she did not deliver two parcels and made me drive 40 km to collect them. She stated she is only paid for 4 1/2 hours per day, but I am not responsible for her contract terms. She mentioned feeling harassed because of my inquiries to Canada Post. My question is: Does Canada Post employ the contractors, or do the contractors operate independently?

A package from Canada sent to Australia via Xpresspost International with tracking number EE [redacted] [redacted] [redacted] CA was received and labeled for Ileana Conti at Ocean Tavern Arcade, Shop 1/78 Rajah Rd, Ocean Shores NSW, NSW [redacted]. Unfortunately, the recipient did not notice the contact information, opened the package, sealed it back, and returned it to Canada as "Return to Sender." The $[redacted] paid for shipping is now lost due to this error. We need advice on how to recover these costs without facing additional charges upon pickup in Canada. This mistake by the post office is expensive, and the inability to read the contact details on the label caused this issue. Can Canada Post assist in resending the package to Australia, possibly redirecting it to the Byron Bay post office instead?

Notice # [redacted][redacted]. Two parcel notification tags that were supposed to be at my door were found in my mailbox down the street. I contacted the post office at Country Side and Airport Rd in Brampton to inform them about the tags and inquire about the parcels. They confirmed the parcels were there and I scheduled to pick them up on Sunday or Tuesday after the holiday. When I went to pick them up, I was informed that one had been returned to sender. Now, I'm uncertain about the situation and concerned about potential extra costs due to the mistake made by the postal employee in placing the tags in the mailbox. Additionally, my parcels were forcibly inserted into the mailbox causing difficulties. I have photographic evidence of these issues. I would appreciate assistance in resolving the return of my parcel, addressing why the tags were placed in the mailbox instead of at the door, and swift resolution of the matter. Thank you. Nicole B. 24 Polar Bear Place Brampton, Ontario L6R 3L7. Parcel information provided above.

Notice # [redacted][redacted]. Two parcel notification tags that were supposed to be at my door were found in my mailbox down the street. I contacted the post office at Country Side and Airport Road in Brampton to inform them that I found the tags and wanted to check if the parcels were still there. They confirmed that they were and said I could pick them up on Sunday or Tuesday. However, when I went to collect the parcels, I was informed that one had been returned to the sender. I have been eagerly waiting for this item and now I am unsure of what to expect next or if there will be additional costs due to the mistake made by the postal employee. Two tags were left in the mailbox causing inconvenience, and one of the parcels was jammed in, resulting in a near injury when trying to retrieve it. I have photographic evidence of this incident. I would appreciate assistance with the parcel that was returned. I also seek clarification on why the tags were placed in the mailbox instead of at the door. I hope for a prompt resolution. Thank you, N. Brisebois 24 Polar Bear Place, Brampton, Ontario L6R 3L7

I did not receive my parcel as it was mistakenly delivered to a different address. Canada Post confirmed on Feb 4, [redacted], that the parcel, LM[redacted]65CN, was delivered to [redacted] Clarence Ave North instead of my address at [redacted] Clarence Ave South. This error occurred because the regular carrier was absent that day, and the relief carrier was unaware of the multiple addresses on Clarence Ave. Canada Post has assured me that they are taking measures to prevent this from happening again. Jill Scott, the Supervisor at Saskatoon East Depot, apologized on behalf of Canada Post for the inconvenience caused.

I received a notice to collect a parcel in Brockville on Monday, February 11th at Kensington Plaza. The delivery person, Gord, who works for Andy Gray, a contractor for Canada Post, lives at 16 Sophia St. in Brockville. Gord informed me that he threw away my notice, and Susan Warren, the supervisor in Brockville, currently has it with the tracking number. Despite attempts, Jeff D. did not return my calls after being provided as a contact. I paid $30 USD for this parcel and am still looking for it. Gord claims he delivered it to my husband, Rev. Kelvin Beckstead, which he did not. Susan Warren has been uncooperative and rude, even threatening to call the police if I return to the post office. As a 70-year-old resident of Brockville, I have never faced such treatment. I kindly request assistance with this frustrating situation. For further details, please contact me at [redacted]. Your help is greatly appreciated. Signed, Faye Beckstead

I have encountered issues with mail delivery to -55 Hamptons Cres. S.E. in Medicine Hat, Alberta T1B 0P5. It took an unreasonably long time for a letter to reach there, even with tracking. Despite Canada Post confirming prompt receipt in Medicine Hat, delivery delays persist. Recently, two letters sent from Winnipeg on Feb. 4, one has yet to arrive as of Feb. 27. It is puzzling why there are consistent obstacles in delivering mail to this address within a reasonable time frame. It seems the problem lies in Medicine Hat's handling of the letters. Others sharing this issue with deliveries to this address highlight a recurring problem. I am seeking advice on alternative addressing methods for better delivery results, excluding tracking services, as they have not been effective in the past. Considering the area's establishment two years ago, I assumed any initial hindrances would have been resolved. Thanks, E. Miller

I am writing to express my disappointment with the service provided for packages sent from Montreal in December. Despite sending items to Japan, Switzerland, Italy, and New Zealand, none reached their destinations. I typically don't use tracking numbers, but after a customer received a damaged package missing the print, I am concerned about the handling of my shipments. I have never experienced such issues before with other postal services and feel anxious about the safety of my deliveries. The incident has caused me a loss of over $[redacted], making me hesitant to trust the reliability of Canada Post. While I recognize this isn't directly related to you, it's important for me to share my feedback. I believe that paying $50 for a tracking number on a $15 print should not be necessary for secure delivery. I have a photo of the damaged package, but I am unsure how to share it. I appreciate you taking the time to read this message, and I apologize if my frustration came across negatively.

I would like to address the recent issues with the mailboxes being replaced due to security concerns at our building. Our mail has been redirected to the Post Depot at [redacted] Wilkes Ave in Winnipeg, Manitoba. A bus service is available twice a week to take residents from [redacted] River Ave R3L2V1 to the Post Depot for mail collection. Unfortunately, as a person with disabilities, I am unable to utilize the bus service with my scooter. Upon sending someone to retrieve my mail at the depot, I was informed that my mail had been returned to the original address without my consent. I am concerned about the handling of my mail and would like to know the reason for this action. My forwarding number is [redacted]0 from Victoria Beach RM Manitoba Box [redacted] R0E2C0 to [redacted]-[redacted] River Ave R3L2V1 in Winnipeg. How can I access my mail given the accessibility challenges I face? Your assistance in resolving this matter is greatly appreciated. Thank you, Ian Gray.

I am expecting an express post mail from the Philippine consulate that was supposed to arrive last Friday, March 1. When trying to track the mail, it shows it was delivered, but I did not receive any notice at my house. After checking the mailbox, I realized there was no key. I have already filed two complaints and spoken with customer service and the supervisor, who provided ticket numbers [redacted]03 and [redacted]64. They said they would contact me Monday morning but I have not received any phone calls. I am currently engaging in a live chat while speaking with the customer service supervisor. I am disappointed with the delivery negligence of the express post service as this document is urgent and important, now three days delayed. We were considering sending it to the Philippines via FedEx, which would take three days as well. As a Canada Post employee working in the mail processing plant, I value the importance of these express post services. It's disheartening to realize they are not as reliable and trustworthy as we expect. Your assistance in following up on this matter would be greatly appreciated.

Could you assist me in checking the status of ticket number [redacted]64? I have been in contact with numerous Canada Post customer service representatives and supervisors regarding this matter. Unfortunately, there has been no progress or updates shared with me. I have even taken time off work to address this issue promptly, as I urgently need to send this document to the Philippines through FedEx instead of Canada Post due to ongoing delivery issues.

On January 14th, I placed an order from Lithuania. Shortly after, the Lithuanian Post confirmed the package had left the country. However, when tracking the shipment through Canada Post, it showed no updates of its arrival in Canada. On Friday, March 1st, despite Canada Post claiming the parcel hadn't reached Canada, I received it at my door the same evening and signed for it. Even after delivery, the Canada Post tracking still did not reflect the correct status. Now, three days later, the tracking shows the parcel as 'Pending', causing confusion. The tracking number RE[redacted]20LT was clearly visible on the package. The inaccuracies in the tracking system have caused unnecessary worry and time wasted over the past seven weeks. It's crucial for tracking services to be reliable to avoid such disappointments in the future.

Hello, I am Jane. I am reaching out to address an issue where an item I was expecting has been marked as delivered, however, I have not received it. The item is a small packet international, specifically an iPhone XS Max valued at $[redacted]. It was sent to me from Garrettville, Ohio, USA by Mr. John Farosz using USPS with tracking number LC [redacted]51US. The tracking information shows that it reached Canada Post and was marked as delivered on the 25th of February, but I did not receive it. I am concerned it may have been delivered to the wrong address. I would like to check with Canada Post to see if the item is at the post office in Mississauga or if any corrective action can be taken promptly. Thank you.

I reside at [redacted] Midridge Drive SE Calgary, AB in a condominium complex with 12 units and 12 mailboxes in the lobby. Lately, I've observed that the mail carrier is placing all flyers inside my mailbox. The mailboxes, each measuring 5"x6"x16" high, lack sufficient space to accommodate both mail and flyers. For 15 years, flyers have been placed in separate cubicles below the mailboxes, providing ample room. This system has worked well and ensures mail security, which is not necessary for flyers. I kindly request that the delivery person resumes depositing flyers in the designated cubicle below my mailbox instead of inside it. Thank you for addressing this matter.

Hello, I am reaching out to express my frustration with the shipping costs provided by Canada Post. The charge of $17.00 for shipping a package over [redacted] grams is unreasonable and has sadly led to the closure of my business. This high cost is impacting not only me but numerous other Canadians as well. The excessive pricing is unjustifiable and leaves much to be desired. I urge you to reconsider your pricing strategies to regain the trust and support of your customers. Your reputation and future business are at stake. Please convey this message to your superiors and take steps to rectify this situation before it is too late. Thank you for your attention to this matter. Sincerely, A disappointed former Canada Post user.

I recently had a 25-minute conversation with Canada Post about a package that was delivered to the wrong address on my street in Brantford. Despite being delivered, it didn't reach me. The supervisor informed me that since it was uninsured, they couldn't reimburse me. However, I believe that the carrier's mistake should not be my responsibility. It has been two months since the January 24, [redacted], delivery date, and I am still frustrated. The sender cannot offer further assistance as the item shows as delivered. I've submitted a ticket with all the necessary tracking information and details to address this issue.

I recently received a phone call from someone claiming to be from Canada Post regarding mail that was returned meant for my mother, Victoria S., who is currently residing in a nursing home. Initially, I was skeptical, but with tax season around the corner, I decided to look into it just in case. Can you please confirm if you have any returned mail for Victoria S. at [redacted]0-[redacted] A Street in Pitt Meadows, BC? I am her daughter, Virginia H., and I would like all her mail forwarded to me at [redacted]. 12 K de K Court in New Westminster, BC. You can reach me at [redacted] Thank you.

I have shipments coming to [redacted] Danforth Avenue in Scarborough, Ontario, Canada, and some were returned because of a similar address nearby. I want my items sent to Milk Plus Convenience Store, not the neighboring shop. The parcels are under the name Tina, but I'm not employed there. I opted for Milk Plus because my friends can accept the deliveries all day. The tracking numbers are PR[redacted]07YP, UN[redacted]18CN, RX[redacted]01CN, and RX[redacted]05CN. I need the items redirected correctly to prevent more issues. Thank you for arranging this adjustment, so I can finally receive my Aliexpress orders.

My issue remains unresolved. The post office claims my package was delivered, but I haven't found it in my mailbox. Despite filing a report, I've been informed that I must wait until Wednesday for any updates or assistance. I find it frustrating that there is no immediate contact option available. Isn't Canada Post a large corporation that should prioritize customer satisfaction? I'm dismayed by the lengthy wait to discover the whereabouts of my missing mail. I fear that by Wednesday, it may be too late to recover it. This situation has left me thoroughly dissatisfied.

Date: April 17, [redacted] Canada Postal Service Industrial Ave, Truro, NS Richard Forsythe [redacted] A Young St. Truro, NS B2N 3Y6 (Box number 1) In community mail box located on lane off Young St. To Whom It May Concern: Regarding Mail in Wrong Boxes & Lack of Privacy On April 16, [redacted], my neighbor at [redacted] A Young St. informed me that she found several pieces of mail addressed to me in her mailbox. She discovered them during her weekly check, as she's away during the week. The mail included sensitive personal insurance information, a cheque, and other important documents that I needed urgently. Additionally, I have received mail intended for [redacted] C Young St. and 470B (twice) in my mailbox recently. This issue has affected other neighbors as well, causing confusion and inconvenience. Despite raising this concern with the post office management on Industrial Ave and the staff at the delivery window, the problem persists. I kindly request better attention to detail from your delivery personnel to ensure correct and timely delivery to assigned community boxes. Sincerely, Richard Forsythe