CVS Customer Service Issues

I visited the CVS at [redacted] Newport Ave on June 17 around 5 pm. I regularly bring my electric bike into the store since there are no close bike racks, something I've done for over a year without any issues. I've been a loyal customer for more than a decade, received my Covid, flu, and shingle shots there, and have a good relationship with the staff. Upon entering the store with my e-bike, the new assistant store manager approached me in an aggressive manner, insisting that I couldn't park the bike inside and had to leave. Despite never being informed of this store policy, he aggressively stated that the store wasn't designed for bikes. I complied by moving my bike outside, completed my purchase, and left. I'm 73 years old and posed no threat, yet his unprofessional and demeaning approach left a lasting negative impression. How something is communicated matters as much as the message itself. -Jerry B.

I have been receiving calls from someone claiming to be CVS regarding a FAX delivery. The message instructs me to press # if my number is not a FAX, in order to be removed from their list. These calls come in at all hours and are quite bothersome. I spoke to a CVS representative who advised me to block the number, however, the calls persist. It seems these calls are originating from CVS, and I would like them to cease. Although I have blocked the number, my phone still rings briefly for each blocked call. My contact number is [redacted], and I go by the name John Baskin.

I recently had a prescription refilled for 90 days, but I only received [redacted] pills instead of the [redacted] that were prescribed. My wife contacted the pharmacy, but they claimed nothing could be done, which is hard to believe. As a Parkinson's patient, running out of pills is concerning. We usually enjoy shopping at this store because of their helpful service. It would be greatly appreciated if they could provide me with the [redacted] missing pills that I paid for.

I have been getting my prescription for 30 days at a time for $27.68. After discussing it with the doctor, I opted for a 3-month supply to save money. When I picked up the prescription for $63.33, which seemed fine for a 3-month supply, I realized it only had enough pills for 2 months upon reviewing the bottle. When my wife called, she was told nothing could be done. Later, when trying to refill after 2 months, I was told it was too soon. The drug company changed the quantity from [redacted] pills to [redacted] pills, and I believe I am owed [redacted] pills. Despite this issue, we appreciate the CVS drugstore and the kind staff who always assist us seniors.

This morning, I went to store #[redacted] shortly after it opened. I needed allergy nose spray, super glue, and wanted to use my Carepass reward and any coupons. I chose the register for the coupons and cash back. Upon checkout with Janet, she first suggested using self-checkout, then had to get help for cash back. I had to apologize for the inconvenience. I believe there are better ways to organize the staff, maybe having a dedicated cashier, offering self-checkout discounts, ensuring cash availability, and reminding cashiers that not everyone prefers self-checkout. I miss the personal touch of being greeted and chatting with cashiers like I used to with Janet, despite this one-time experience. Change might be needed in the store model to improve customer service.

I am experiencing difficulties with the pharmacy located at [redacted] W Main St in Plainfield, IN. Our chosen pharmacy is CVS due to our insurance. My husband, who has dealt with cancer, needs specific medications. Despite our doctor sending in the prescriptions, it has been days without them being filled. This particular prescription was requested on Monday, June 19th, and today, Sunday the 25th, it remains unfilled. This marks the third day of attempting to resolve this issue. I have been informed it will only be ready after 2:00, with the pharmacy closing at 5:00. I am considering contacting our doctors to change our pharmacy choice, especially since the CVS in Mooresville, IN, presents similar challenges. It seems unreasonable for insurance companies to mandate we use a pharmacy that delays our essential medications.

I have visited the CVS in Madison, Alabama multiple times. Despite them assuring me that my prescriptions are ready, they either haven't been filled or haven't been ordered at all. This has occurred repeatedly, and I seem to be the primary target. Whenever I call to confirm my prescription, they claim it's ready, but upon arrival, it hasn't even been processed or arrived on their delivery truck as promised. I am puzzled as to why I am being singled out for this treatment, mainly by the technicians and occasionally by the pharmacist. Dealing with this issue for the past six months has been frustrating. I have historically encountered problems with CVS regarding the availability of my prescriptions. I am at a loss for what to do next and am growing tired of the situation. If this behavior persists, I am considering escalating the matter to the president of CVS.

I want to address an issue I experienced at the CVS Pharmacy located at [redacted] SW 88 Street, Miami, FL [redacted]. Despite previous attempts to resolve this, I am still facing challenges. My 95-year-old mother urgently requires medication prescribed by her doctor today. Due to time constraints, I opted for delivery, agreeing to the $8.00 fee. Assured of a two-hour delivery, I was dismayed when three hours passed with no medication. Upon contacting the pharmacy, the staff member I spoke with earlier dismissed my concern, insisting the delivery was scheduled for the next day before abruptly ending the call. The pharmacy's long lines and understaffing make in-person pick-up unfeasible, and even the drive-through services are time-consuming. Juggling work and family commitments, the inefficiency of their operations is a burden. Communication via phone is equally frustrating, with extended wait times that exacerbate the situation. Despite my repeated complaints, the service shows no sign of improvement. This represents my final attempt to address these recurring issues. If no progress is made promptly, I will have no choice but to switch to another pharmacy, possibly considering Walgreens. I appreciate your attention to this matter and look forward to a timely resolution.

During my recent trip to Las Vegas from the UK, I fell ill and purchased a product from one of your stores. At the checkout, a friendly lady offered me the option of signing up to receive emails about your products. I explained I was only a tourist, but she assured me it was fine and I could unsubscribe after receiving a discount that day. So, I went ahead and signed up. Today, I noticed a charge of $5.48 on my bank account without my authorization. I kindly request a prompt refund for this amount and to cancel whatever subscription or service the lady signed me up for. Thank you in advance, Deborah.

I picked up my Yuvafem prescription on 07/2/23. When I checked it on 07/03/23, I found 2 boxes with 8 inserts each, and a zip lock with 10 more inserts. I was surprised by this. I noticed 2 inserts had expired back in April [redacted]. I questioned why I wasn't given 3 boxes and why the expired inserts weren't caught. I returned to the pharmacy and spoke to Head Pharmacist Amber, who refused to take back the expired medication. I insisted they sold me expired medication and requested a new box. Amber offered to put the loose inserts in an empty box due to them being in my possession. I raised concerns about the box being opened initially and criticized the customer service provided. Amber's shallow apology was not satisfactory. This negligence could seriously impact someone's health.

I am reaching out about the CVS Pharmacy on Highway 49 in Gulfport, MS. Due to my insurance, I have used this pharmacy for many years. However, I have found it to be lacking in quality. During the 15 years I have been a customer, only one pharmacist stood out to me as being good. The store itself is poorly maintained, with dirtiness and graffiti outside. My recent experience involved a delay in getting my prescription filled, and despite the inconvenience, the staff was unhelpful and impolite. Overall, I find the pharmacy staff to be rude and unprofessional. As someone who has worked in healthcare for three decades, I am disappointed in CVS as a whole. I am considering recommending my employer, a large organization with thousands of employees, to switch to Walgreens instead of CVS.

I wanted to share my experience with making an online appointment for a COVID booster at the CVS pharmacy located inside the Target store at [redacted] Montgomery Blvd NE, Albuquerque, NM [redacted] on Friday, June 30th. Unfortunately, when I arrived, the pharmacist could not find any record of my appointment and I had to spend about half an hour entering my information into their database. Despite this, I was able to get my booster shot. However, the next day I received an email from CVS stating that I had missed my appointment. It seems like there was a mix-up somewhere along the line, but I wanted to clarify that it was not due to any fault of my own.

Last night on July 19 around 9pm, an incident happened at CVS that left me extremely upset. I've been a loyal customer for twenty years, retired from Saks Fifth Ave. in Beverly Hills after seventeen years. Despite spending thousands monthly at CVS on prescriptions and personal shopping, I was treated terribly by a security person after I grabbed my coupons from the machine and headed to the cosmetics department. The security person's rude and unprofessional behavior was uncalled for. Despite my extensive retail experience and knowledge, being accused of shoplifting was humiliating. I will no longer be shopping at CVS and will be transferring my prescriptions and redeeming my store credit. The way I was treated was unacceptable. I hope CVS improves its security procedures to prevent others from experiencing the same treatment. Regretfully, Debra McNair Black.

I visited the pharmacy at CVS Meadowbrook in Jackson, MS to pick up my prescription. Unfortunately, I couldn't afford the medication due to the high cost. While there, I also grabbed a tube of cortisone cream near the pharmacy counter and asked the clerk, who appeared to be of Chinese or Japanese descent, to ring it up. Instead, he told me to take it to the front of the store. Being 70 years old and needing a cane to walk, I expressed my concern about making another stop. The clerk rudely insisted that I go upfront anyway, which left me feeling disrespected as a senior citizen.

I had a terrible experience with the store security and a pharmacy employee at CVS. I've been a loyal customer for many years and was picking up medication for my mother. They refused to serve me just because one employee doesn't like me and demanded that I leave the store for no reason. My mother needed the medication, but they wouldn't give it to me. I am going to sue for discrimination and abuse of power by that employee. I wasn't doing anything wrong, there are cameras that can clearly show I was just waiting to pick up my mother's medication and they refused to give it to me. My mother is visually impaired and needed the Combigan eye drops for her eye pressure, but they denied me service just because that employee doesn't like me.

Hello, I recently spoke with your customer service manager about a fraudulent Apple gift card I purchased in-store. After being told by two managers that CVS could not assist me, I was informed I should contact my bank. As CVS is considered a third party, they are not responsible. Despite their gesture of offering me a $5 credit for my Care Pass, I do not find this adequate. I mentioned during the call that $20 would have been more reasonable, but did not receive a response. I now have a $6 credit on my Care Pass, which might cover my taxes, but I am disappointed by the handling of this situation. There is room for improvement in CVS Customer Care, considering the circumstances.

I arrived at the drive-thru store at 10:00, and now, after coming inside to collect my medications, I discovered online that they are on hold. Every month I face difficulties getting my usual prescription, and today's wait is unacceptable. I have a long drive home and am frustrated with the lack of care in customer service. I plan to find a more efficient pharmacy to handle my three scripts next month. Despite complaining to no avail in person and via email, I have not received improved service. I will be voicing my dissatisfaction on social media about this ongoing issue affecting not only me but at least three other customers from Hattiesburg. The service here is disrespectful and needs significant improvement. This experience has led me to seek better options for my prescriptions in the future.

I made an online purchase on July 19th, but as of August 9th, I have yet to receive my order. I have been trying to transfer my prescriptions from [redacted] South Central Avenue to [redacted] North 44th Street but have encountered issues. Despite speaking to individuals at both locations and customer service at CVS, my request has not been processed correctly. Central Pharmacy is closing, and my account is supposed to be transferred to [redacted] East Baseline Road, which is not what I requested. I have loyalty rewards and offers that I fear I may lose due to this situation. I am disappointed and frustrated with the delay in receiving my product and the mishandling of my prescription transfer. I hope CVS can resolve these issues promptly. Thank you. - J. N.

I am disappointed with the service I received at the CVS store in Sturgeon Bay, WI (Store Id: [redacted]). My prescription, submitted on August 14th, took over two days to be filled with the status showing as "In process" until August 16th. The delay was explained as a result of staffing and prescription volume. This lengthy wait time is unacceptable. As a loyal customer, I am considering switching if this is not addressed promptly. I am looking for a response to this issue within 48 hours to ensure my continued patronage. -Gary A. Kemp

I have been struggling to reach the pharmacy by phone without success. Getting the medications I need has been a challenge. After my doctor sent a prescription, the pharmacy claimed it was on back order, but a nearby CVS had it in stock. The level of service at this pharmacy seems to be declining, causing frustration among customers. It is essential to address these issues to ensure timely access to necessary medications. If staffing is a problem, brainstorming solutions may be helpful. It is crucial that these concerns are resolved as I rely on this pharmacy for all my prescriptions. Action needs to be taken to instill confidence in customers regarding medication availability. Thank you for addressing this matter. - Best, M.D.